I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

Ruben and his team helped us with our mice issue. Ruben is very knowledgeable, honest and…read moreresponsive. Highly recommended!

We have been using Blackhawk Pest Management for the past year and half. Eddie was the first rep…read moreand this last time we had Jay. Both were very thorough and professional. I do have to say that Jay, even though he had a long difficult day due to a raccoon he had caught from a previous job, still had a great attitude and finished our job in the dark.

I absolutely love Blackhawk Pest Management. They are professional and reliable. If you have any…read morecritters in the attic, give them a call and they will resolve your problem. The cost is to very reasonable. Don't hesitate to give them a call because they will fix your problem.

As usual a thorough job at a good price. Rheann is easy to work with and very personable. We've…read moreused them for many years and will continue to.

Third time they have come to the rescue! Amazingly passionate and knowledgeable about any critter…read moreor pest issue.

About a month after Layne treated my yard and the outside of my house I found some ants in my back…read morebedroom and 2 huge ant beds outside the window. I texted Layne and received a quick response that he would return and retreat the area. He followed thru and there are no more ants. It's great doing business with honest people!

I wish I could give Layne more stars he is very kind and professional, he makes sure everything is…read moregood before get pay. Very reasonable pricing , he comes back couple times to make sure everything done right and no more pest problems. Highly recommended

We had a rat problem in our garage and contacted Jesus at Bridge Branch Services. He responded…read morequickly, and his pricing was very reasonable. He and Jose set traps, thoroughly inspected the property, and sealed all potential entry points around the garage and the entire house using wire mesh and foam. He also checked the attic and placed traps there as a precaution. After we emptied the garage, he returned to vacuum and disinfect all the affected areas. More recently, when we uncovered another area that needed attention, he promptly came back to clean and disinfect it as well. Jesus is extremely thorough, professional, reliable, and has a wonderful attitude and sense of humor, making an unpleasant situation much easier to deal with. We truly appreciate his attention to detail and commitment to doing the job right. We will definitely continue to use Bridge Branch Services for all of our pest control needs and highly recommend them.

I highly recommend this company. I was having an issue with rodents in my attic. I was able to…read moreobtain an appointment in less than 24 hours. He was timely and very professional. The treatment plan was extensive and with 2 follow up visits included. Great Job

Solved my problem quickly. Called these guys up told them my issue, they quote me a price, showed…read moreup to spray, and my bug problems are solved. Total explained everything to me answered all my questions. Answers my calls and text every time. Highly recommend them for pest control issues. Great customer service.

I don't typically post negative reviews, but I'm sharing this to document our experience and to…read morehelp other homeowners make an informed decision. We live in a home built in 2021 near active construction and developed a rodent issue in the attic. After initially managing it with traps, the problem escalated when I noticed a strong odor on Monday, 4/27. We found significant droppings and urine staining in the attic, so I requested multiple estimates. Pest exclusion quotes ranged from $900-$1,850, and duct/insulation remediation ranged from $4,800-$7,800. I found Total Pest Elimination based on strong online reviews from yelp. On Wednesday, 4/29, I contacted Juan (the owner) for a written estimate. He sent Elli to inspect the attic; he attempted to locate the source of the odor and set traps but could not find the dead animal. I repeatedly followed up for the written estimate, which was not provided until the next day. My husband and I hired the company because they offered a single-scope solution, provided the lowest quote, and indicated they could start quickly. The total estimate was $6,600, and Juan stated the work would take a couple of days. Communication and scheduling were inconsistent from the start. On Thursday there was no proactive update; when I called, Juan said they would begin Friday, 5/1 at 9:00 a.m., and offered to send Elli Thursday evening to set traps. Elli arrived with Andrew, brought odor eliminators, set traps, and again searched unsuccessfully for the dead rodent. They confirmed they would start work at 9:00 a.m. the next morning. On Friday, 5/1, no one arrived at 9:00 a.m. At 9:22 a.m. I texted Juan and was told Andrew was "around the corner." Andrew arrived around 9:48 a.m. without supplies or direction and remained in the attic until about 12:30 p.m., when Juan arrived for the first time with minimal equipment (a small shop vacuum, bags, and paper to protect the entryway). Juan then requested 50% payment to purchase supplies, which had not been discussed in advance. Elli arrived after 2:00 p.m.; with limited equipment, they located and removed the dead rodent and then left. I was told they would return Saturday at 9:00 a.m. to complete the job. By this point I had paid $3,500, and I was relieved the odor was improving after the rodent was removed. A larger crew arrived Saturday and began removal work with two shop vacs, but the job was not completed. I was later told Sunday would not work, and that they would return Monday at 9:00 a.m. and finish by Tuesday at the latest. Late Sunday night (11:35 p.m.), Juan texted that he was trying to locate a machine to rent and would update me in the morning. As of Tuesday, the work still was not finished, and the team left approximately 10 large bags of old insulation at the curb despite my request to move them (my garage has been unusable throughout this process). It is now Wednesday; I have had to cancel appointments and stay home, which has disrupted my job search and daily schedule. I also want to clarify what was represented as included in the scope of work: closing all exclusions, setting traps, and returning weekly (four weeks) to remove any rodents caught. I was also told they could remove and replace all contaminated insulation and, once removed, sanitize the attic floor. That capability was not there. Juan arrived with only a small shop vacuum and suggested the crew shovel insulation out. He hired contract workers who said the proper machine and appropriate PPE were required, and there was no plan or containment (plastic sheeting), even though our attic access is inside the house--not in the garage--so containment is essential. The insulation "upgrade" conversation was also misleading: I was told I would need to pay an additional $1,500 to upgrade to fiberglass, but the insulation already in my attic was fiberglass (R-38). I asked for the same R-value to be replaced, but what was brought was the cheapest material available and did not match what we agreed to. As of May 7, I am out $3,500 and left with a major mess: dust throughout my house and garage, and my garage is still unusable. The workers who were in my home worked hard over the week, but they lacked leadership, proper supplies, and clear direction. I terminated Total Pest Elimination on May 6 and now must hire someone else to clean up and complete the attic work. Juan may do well with basic pest trapping but based on my experience I would be extremely cautious about hiring this company for exclusion or insulation/remediation work.

The technician was very professional in their work. I would use them again for any other pests..read more

Great Service. MR. Benjamin arrived on time, was professional, and checked the house carefully…read more Highly recommend.

Rudy was on time and very professional. He made sure to address any issues that we may have had…read morewith pest.

I've been a customer for more than 5 years but I guess that doesn't matter to some companies. I…read morescheduled a spot treatment. No one shows up and they instead schedule a quarterly. I tell them no to the quarterly, I just want the spot treatment. Now I know that as a business they wanted to make the money from the quarterly but as a paying customer, I needed them to do what the customer was asking. No apology for not showing up, no followup from the manger, just no customer service. Too many pest control companies out there to deal with subpar customer services.