We had three toilets backed up into the master bathroom shower. I called three other companies but they couldn't come until the next day. One recommended Roy's. I called and was told someone would be there within two hours. They came, took care of the backup while explaining what happened and how to avoid the problem in the future. I would definitely call them again if needed. read more

Roys Sewer Service came out because when my washing machine would hit the rinse cycle my tub would back up with water and dirt. the service man did an EXCELLENT job. i was given a window btwn 1030-1230 and they showed up at 11. I will DEFINITELY use Roy's Sewer Service again. They r very reasonably priced. read more

Kevin and John came out today to clean out my sewage back up and tank. Both were awesome and did a great job. Within an hour everything was cleaned unfortunately the pump wasn't working but they called a company that can help resolve the issue. In the end everything was fixed and the new pump is working like a charm. Thanks Roy's for all your help! read more

We have called Roy's several times for clogged drains and sewer lines and we have always had good service. This last time was the best and I just have to write a review for them. I called them this time for a clogged kitchen sink drain. They sent John G out to us within several hours. Not only did John G clear our drain quickly and with no mess by clearing it through the exhaust pipe on our roof, but he noticed we had a leak in our solar system while he was up there and fixed it. All for the minimum one hour charge. read more

Roy's Sewer Service is excellent. They are prompt, efficient and professional. Their customer service is amazing, from the office personnel to the technicians that come to your home. This is the 5th time I have used them over the years and I am always completely satisfied with their work. I called for an appointment today and they were able to come out within the hour. Their prices reasonable and they were done in less than one hour. I would highly recommend them for your sewer needs. read more

A big Thank You to Roy's Sewer Service for friendly expert competence! I ran into problems with old 'Mr. John' and the line of pipe to the septic tank. Roy's Sewer Service was 'Johnny-on-the-spot' punctual, analytical, practical, and skilled at executing the solution. WELL DONE, say I. It has now been a year, since our encounter, when he fixed the problem and everything has been 'flowing' smoothly ever since.. Five stars from me. read more

Curtis rocks! Tough problem professionally solved. These are the guys you want to clean up drain problems! Superb

Responded very quickly and fixed the problem expediently. Really nice people who explained the issues thoroughly and informed me how to prevent future occurrences. Highly recommend. read more

I had John and Preston for service. Great guys! Both very professional. Arrived the same day, in just a couple of hours (were actually available earlier, but the timing didn't work for me). Resolved the issue pretty quickly. Pricing was fair, no nonsense. Two men arrived for the job, but explained that if it's a quick fix, they would only charge for one. So they did. Absolutely recommend! read more

Great, efficient, knowledgeable service. Curtis, the guy who came out, was friendly and very knowledgeable. He was great in answering my curiosity questions and helpful in explaining the logistics of the process. Arrived within the 30 minute window we were given! Provided future preventative maintenance recommendations on the bill and put the hose back better than how it was hanging prior to his use! Attention to those little details are rare. Thank you for your work! read more

These guys have been a literal lifesaver for me several times. Polite, efficient and good price. Highly recommended!

Curtis' ingenious method unplugged kitchen and bathroom sinks within 10 minutes this morning. The plumber who had examined the job yesterday proposed cutting and splicing the section of plugged pipe for $4000. Can you imagine?! Call Roy's first! read more

I called to get my storm drain cleaned out because it's been backing up during storms. They were able to send someone on the same day, and we're very clear about pricing and what would follow if there were any complications. After taking a look at our system, Curtis was able to clear the drain pretty quickly and helped figure out if a second snaking was necessary (it wasn't). Great service and communication from everyone, and I'd recommend the company. read more

Sewer/sewage issues can feel scary but the team at Roy's - from appointment making to the techs that come out - provides a calmingly efficient service that gets your home back on track quickly and professionally. We've had them out twice to deal with back-ups due to tree roots in the sewer line (years apart,) and will call them for all our future sewer needs. read more

Roy's Sewer Service is excellent and I highly recommend them. They were referred to me both by a friend and one of my general contractors, and I know they must be happy with their work if they referred this business to me. Called for service and they offered to come out the same afternoon. They ended up needing to reschedule but called to let us know and came the next morning. They cleared a clog in a drain/pipe behind my washer/dryer and tested it a few times to confirm it was all clear. Great experience from the time I called it in to the time I paid for it via phone. Very professional and courteous. Will definitely use them again any time I have a plumbing issue. read more

Two guys came out within a half hour of my call for a clogged kitchen sink. They were very professional and helpful. Cleared the sink within an hour and cleaned up everything. Highly recommend read more

Roy's was responsive, the chap that came out really knew his stuff, and they did great work. They are my go to choice to sewer service for my Eichler. read more

Excellent Service!! We will use Roy's again and again for our sewer Hydro Jetting with a camera to show what's going on underneath in our sewer line. Everything about this company is TOP SERVICE ! They actually came to clean out our sewer line that was not a thorough job from the previous plumber we used. THANK YOU!! read more

Called on a Monday morning and they got here the same morning. The fix was quick and efficient and totally professional. Thanks to Mark for a great job. What else can you ask for? read more

Christy answered the phone with a friendly "How are you today?" and I answered with "I'd be doing excellently, if it weren't for my clogged toilet." She laughed and said "Well, we certainly need to fix that!" I placed the call two hours ago. Their trucks showed up within 20 minutes and they were done just a few minutes ago - maybe two hours from when my toilet backed up. Really nice fellow showed up with an assistant and went right to work. They had to remove the toilet and grind out a bunch of roots that had grown in the line. Start to finish - less than an hour. I can't possibly be more impressed. Christy had led me to expect about an hour and $500. The actual charge was $460. Yep! I'm a happy customer. read more

We have used Roy's in the past and they were always awesome, but this time they went above and beyond to fix our sink and toilet. Not only did they come out the same day but I called at 9 AM and they were at my house by 12:15. Jim the service tech was super clean and efficient. When he ran into an issue with our old plumbing He didn't abandon the problem, he didn't leave me to fix it, he went to his truck found some parts and not only put it all back together but got the drain to work again. Jim was my hero yesterday!! read more

Highly recommended, and the result exceeded my expectations. Was given a window to expect the employee and was called when he was on his way. Curtis was way ahead of the game with his many years of experience and got the problem solved in a timely manner. And thanks Curtis, for your preventive suggestions. Kudos to this top-notch firm! Roy's now is listed as my go-to company for plumbing issues! read more

Timely and know what they are doing. Have used them several times. Always fixed the problem.

We have a kitchen sink drain that, without fail, get clogged every 6 months or so. Roy always fixes it for a reasonable price. I highly recommend his service. read more

I had a slow running kitchen drain that needed to be cleaned from under the sink out to the main. I have a house that was built in the mid 1960's and the pipes need some cleaning about every 18 months. I called Roy's and got an actual person to handle my call. They were able to have a technician ( his name is Ian) at my house within two hours. Ian was very personable, courteous and knew what he was doing. He had the problem cleared up quickly and in a neat fashion. The price was fair and the work was excellent. I will definitely be using Roy's again when the need arises. read more

Megan (front desk), and Matt and Adam (the guys who came out to the house) we're great. Not only were they able to come out first thing the next day, they immediately fixed the issue. They quickly figured out what needed to be done and were able to unclog a blockage 135 feet deep in the sewage line, something that about erin had out the day prior was unable to do. Highly recommend. read more

Left a message online Sunday afternoon. Got a quick note back saying they would set up an appointment Monday morning. Curtis was here by 10:30. He took more care getting the rig up the 2 wooden deck stairs than anyone has in the 30 years I've been here - even other Roy's guys. I was really appreciative because I'd just had the deck rebuilt. He cleared the main in short order and we were back in business. THANK YOU, ROY'S! read more

This is a mixed review because it is an average of a poor review and a good review since our recent sewer issue was not resolved with the first two crews that were sent out but was with the third. We first had sewer backup issues in 2018 caused primarily by major roots from a Ginko tree in our front yard. We keep all receipts so note that John came out and cleared this and recommended regular (1 to 1-1/2 year) maintenance. In 2020, Curtis came out to clear the line to 130' of cable to the city main and also removed roots. This was done again in 2021, but this year (2022) was different. On January 27th this year, Ian was sent out and only cleared the line for 40 feet and did not remove roots. The sewer backed up again in about 6 weeks so then Mark was sent out on March 17th and ran the line to 70-80 feet where the blockage cleared and went out to around 100 feet, but did not remove the roots. The blockage occurred again in about 6 weeks and this time John and Curtis came out and removed significant roots and went 130' to the city main. Apparently, there are different sizes of cutters at the ends of cables and when there is a blockage such as from roots one can use a smaller cutter to get around them but while this allows for going further down the pipe, it doesn't actually take care of large roots. Instead, one must go back with a larger cutter to remove the roots. This was done in year's past and eventually with John & Curtis but not with the other people who were sent out. On the plus side to Roy's credit, they did not charge for the extra visits to resolve the problem. Nevertheless, it is inconvenient to schedule multiple visits. So I have to give a mixed review and ask that the people running Roy's improve their training, possibly sending out a senior person with the junior one until they get fully up-to-speed. If they do this or otherwise make their entire team more consistent to that of their senior staff, then they would truly be a 5-star company. read more

Two of my three sinks started backing up. I called Roy's Sewer Service Monday morning and by 2:00pm Mark had fixed the problems and made recommendations on how to keep things running in the future, all with a smile, confidence, and professionalism! Thank you Mark for being a huge help! read more

What a really nice experience! The universe came through when I got Curtis . . . tree branches in my pipes, water was coming up in the showers and I couldn't turn on any faucets. After calling several plumbers (all booked), I called Small Jobs Plumbing (would also recommend) and talked to Zach. They couldn't come out that day. Minutes later Zach called me back and recommended his friend Curtis who works for Roy's. He'd checked with Curtis who said he would come help me. Curtis was great ~ very capable, fast, so personable ~ a really good guy. Don't be dissuaded by the bad review someone wrote. . . read more

Kevin is the absolute tops in my book for plumbing. the name says sewer service but these guys are really good at residential plumbing service. Usually my problem is i don't know what my problem is. When I call Kevin he has never failed to provide the solution. He has saved me a lot of money. you will not be disappointed. oh, by the way these guys are CLEAN and on time. Great value. read more

I could not recommend enough Roy's Sewer service, not only did they fixe the problem I had with the pipe connecting to the washing machine but came back to make sure everything was working smoothly, both John"s wore a mask at all time . Thank you for your impeccable service and prompt response! read more

If you're in need of a sewer line inspection, do yourselves a favor and call these guys first. They'll do a fully professional job and give you an honest, no-nonsense recommendation of exactly what to do keep your system running smoothly...without a bunch of fast talk or hard sell. I highly recommend them. read more

Fast service. I called them in the morning and they came in the afternoon. I am happy with Roy's even though we weren't able to fix the problem during the visit; however, we were able to identify the issue and I was given a good general direction on how to do it myself, and I did it, 85% fixed an hour after Roy's Service left my house, which probably saved me a couple of hundred dollars. Sorry, I forgot the tech's name; thank you, my friend! read more

I called and left a message over the weekend when ROY'S SEWER SERVICE was closed and promptly received a call back Monday morning around 7ish. Handy dandy Tim arrived a little after 1pm same day and resolved our plumbing issues. He was very polite, professional, thorough and extremely knowledgeable, especially in this sensitive Corte Madera neighborhood. HIGHLY RECOMMEND TIM AND ROY'S SEWER SERVICE! read more

A competent nice serviceman came and listened to our issues and carefully resolved them while checking the things we did not think of so he left us fully taken care of. read more

Roys's are my new BFF - best flush fixer! Nice, responsive, efficient, knowledgeable and reasonable. John was great to work with. I own multiple rentals and will always use them from now on. Thanks! read more

We had someone from Roy's come out today to flush out our septic that had been blocked up and was causing waste water to seep into the bathtub. He was able to get it cleaned out and let us know what was going on fairly quickly. He was very professional and was in and out in under an hour. I was a little nervous having someone at the house with COVID but he wore a mask and maintained a safe distance when we had to talk. Would highly recommend them! It was also much more affordable than I expected so that's a nice bonus. read more

We had a sewer emergency yesterday and Mark came out within 2 hours of our call. He addressed the issue and gave us some suggestions for reducing the chance of the same thing happening again in the future. The service was timely, successful, and professional and the fee was appropriate. Mark and Roy's delivered exactly what I expect from an excellent service provider. Recommended. read more

Curtis was prompt and did his job very well. He was very helpful and friendly. Will definitely be calling them again if/when we need help with our home. read more