Stellar. Couldn't be happier. Thanks again John and Nick. My house and plumbing and septic system are all VERY old, and I have no helpful knowledge about such things. John came over and diagnosed the situation, freed a block. Then they gave me same-day on having the tanks pumped by Nick. Both guys immediately ran into old-house problems, including having to excavate the septic hatches the hard way. Lots of hard, dirty work they didn't anticipate. Neither of them blinked, just got on the ground and made it happen. Super friendly and professional. They both worked with an eye on their hourly, alerting me about watching the cost. I'm lucky I discovered them. read more

We have used Roy's Sewer Service in the past and just use them again today. Every time I am amazed and delighted at their quick response quick scheduling, excellent customer service and excellent job! Curtis was our technician today and he has been here before and remembered the problem (probably tree root related). He got the job done again with care and efficiency! Also had great suggestions and tips about keeping sewer lines clear! It is really great to know that if we have a sewer problem, we have an excellent resource in Roys Sewer Service to fix it! Great job again! Thank you read more

Ian and Preston came out to do an annual sewage clean out from our rooftop. After they left (and we paid $500 + tip), our dog kept appearing with mouthfuls of raw sewage (yeah, what you flush down your toilet and drains). You can only imagine how disturbing and disgusting this health hazard situation was! Instead of disposing of the raw sewage they were taking out of our plumbing in a sanitary way, Roy's Sewer Service left it in our landscaping, under bushes and plants, where our pets and wildlife could find and eat it. We then had to root through our landscaping to try to find the sewage and dispose of it ourselves. We also had to get our dog treated and stop her from using the backyard. We really didn't need our health endangered or the added challenge of removing the raw sewage from our yard--we thought we'd hired Roy's to deal with it! We've had an annual clean out before and the waste was removed safely, but this time it was basically a bio-hazard in our backyard. We sent an email to Nicole Labare and got no response. So, we sent a snail mail letter to the CEOs Kevin Lee Berry and Pearl May Berry. Still no response. We're Yelping so others won't have a similar horrible experience with Roy's. Sure they seemed like nice guys, but what they left behind after 20 minutes of work has left a lasting bad impression on us and a stain on the environment. read more

I've used Roy's Sewer Service before, and this experience reminded me exactly why I called them again. The technician was professional, easy to work with, and clearly knew what he was doing. He diagnosed the issue quickly and solved the problem efficiently. It's always a relief to work with a company that's reliable and consistent. Excellent service, just as I remembered. Highly recommend. read more

top notch customer service! Roys went above and beyond and helping us locate a drainage issue. Highly recommend.

We called Roy's Sewer and a real human answered the phone! We had a back up in our Utility sink in the garage. The kitchen sink would drain into the Utility sink, thankfully the dishwasher drain was OK. We called Roy's Sewer Service and they came out the next day. They called and texted before arriving. John took out his ladder and went on the roof with his 60-70lb snake to open the drain. We have had the "sewer lateral" done several years ago so it was a surprise that the drain clogged. We are very pleased with the work and professionalism John displayed. Thank you John & team at Roy's Sewer Service! read more

Roy's came out and cleared the clogged pipes of our old house in about 45 minutes. My husband and I were so grateful for their expertise and how quickly they took care of an unfortunate situation. They came highly recommended and we will definitely contact them in the future should we have this issue again. 5 STARS!!! read more

John G. from Roy's Sewer Service came out on time to clear up my slow vanity sink drain, and to troubleshoot my malfunctioning toilet. He cleared out the sink drain, then went to work on the toilet. Turns out that the small hole that is at the bottom was blocked with uric acid salts. He cleared that out and taught me that what that small hole does is help push out the solids with a gush of water. When you let urine sit in the toilet (which I was in a habit to do since the drought to save water), salt from your urine can build up there and block that hole. Now I will be sure when cleaning the toilet to make sure to clean that hole, and flush urine more frequently. The toilet flushes soooo much faster and efficiently now. Thank you, thank you, thank you! Rates are reasonable and upfront, unlike R**o-R****r where they don't even tell you the rate. John left the bathroom clean and tidy, like he was never there. Roy's Sewer Service is top-notch professional, courteous, and knowledgeable and worthy of your trust. read more

Roy's Sewer Service and their technician John G provided excellent service and value in clearing roots from our house sewer line and on short notice. The prospect of our toilets or dishwasher backing up during a major storm (which is upon us) was an unpleasant thought. We first noticed a problem over the prior weekend and the following Tuesday (just before the storm), Roy's had John G show up and confirm we had roots growing into the line from a cleanout. This was a cleanout I didn't even know existed. John was able to locate the unknown clean out but then had to dig down three feet through soil that was mostly rock; an area that hadn't been dug up in many years. At one point, I questioned John if a cleanout was really located in that spot; he was undaunted and ultimately right on the money. He took no breaks and worked diligently to get the job done that same day. Now I can sit back while it's raining a 1/3" an hour and not have to think about sewer lines. The next time I have a back up, I'll be calling Roy's; many thanks for the excellent service. read more

I can't recommend Eian enough! He's hands down the best plumber we've ever worked with. Not only did he fix the plumbing issue we called him for (which he did quickly and efficiently), but he went above and beyond by suggesting long-term fixes to prevent future problems. Eian gave us tips on how to reduce limescale build-up and even recommended better kitchen towels for our cleaners to avoid clogging. You can tell he really cares about the overall well-being of your home, not just the immediate problem. He was super professional, tidy, and explained everything clearly so we understood what was happening and why. If you need a trustworthy, knowledgeable plumber, look no further than Eian. Thanks again for the incredible service! read more

Roy's has always been my go-to place for drain issues (until I finally had my sewer line replaced). They were great 30 years ago, and I am pleased to say that they are the same today. Curtis managed to clean a drain for a bar sink that has not been used for a long time. Pleasant staff, competent technician! read more

It was my first time using Roy's Sewer Service. I called and spoke with Nicole, who is pleasant to deal with. Her grandfather started the company in the 60's so it's a family run business that runs with pride. The workers were prompt and they inspected my sewer line and did a camera recording. This company only inspects the sewer line and gives their findings but they do not do the repairs so you know that they are giving an honest assessment and not tacking things onto the bill. They also gave me several referrals for the repairs. I am pleased with this company and the service that they gave me. read more

Disabled senior 3 Hour Plumbing Nightmare. After two and a half hours the worker decided to bring in the right piece of equipment to do the job. Plus $500 to remove / replace a toilet. $1,250 to unplug a toilet drain!!! Said overtime should have been added to that - Yikes! - Job left unfinished had to clean up and pick up glass shreds they broke, clean and caulk toilet. Shady practices - Priced like but Not licensed plumbers - No Repairs you have to call someone else. read more

Needed to give Roy's Sewer a top review. I had a plumbing situation that involved some complexity with my ejector pump for my downstairs bathroom. I called my local guy and he was to come this morning. He called very early deathly ill, and recommended I call Roy's. I did. I nice woman took my call and worked with me, sent a plumber who got here in under an hour, (more or less same time i was expecting my guy). It's often a two man job but Ian, was fantastic and less than a half hour he navigated the setup here and had the problem fixed, put everything back together - and voila. There are so many challenges and bad stories for consumers and home owners and I felt obligated to give a nice review for Roy's who solved my issue efficiently and gave me A+ service. All the stars. Thank you Roy's and thanks Ian. read more

John and Curtis knocked our slow waste lines efficiently. They didn't leave any mess and demonstrated the requisite knowledge and experience to get a good result. Highly recommended. read more

Of course I had an urgent issue...my kitchen sink was not draining and Joe's Plumbing recommended Roy's. They sent Curtis the next morning who was professional and knew exactly how to unclog the drain. He took the time to explain the process and cleared the pipe within an hour. Kudos for the expertise! Saved my day. read more

I am a commercial property manager and I have used Roy Sewer Service for years. There's not one time that they did not respond immediately to my requests, they go above and beyond and perform to the highest standards. I strongly strongly recommend using them for your needs!! Justin Barton Bayside Management read more

This company was great! They exceeded expectations. Super professional. Very efficient. From our first call to our tech that arrived on time. John was awesome! They fixed the problem and clearly understood the trade! read more

John and Ian were out less than two hours after I called the office and spoke to Kristi about an appointment. Our problem was a clogged pipe leading from a downstairs toilet. They removed the toilet from its base and snaked the line, scouring out roots that had wrapped around the pipe, and also snaked the cleanout. John advised plumbing work we can have done to improve the situation. Both men were friendly, efficient and thorough. Thanks, John and Ian! read more

Roy's sewer service came to our rescue ASAP yesterday!! We knew what the problem was with our sewer lateral and roots.. They came out within a two hour period and fixed the problem.. Great technician, friendly service and great advice on how to fix the problem in the future.. I highly recommend Roy's sewer Service read more

We can start out with the seasoned vet almost loosing his hand from snaking our pipes. I understand why he had to leave. But when someone came to take over he ended up leaving a part of the snake hanging out of sewer line. We cannot close it. To top the whole experience, Roy's said we've washed our hands of this and it's up to us to get their snake out if our line. Totally unprofessional!. I can give them 0 stars and will be taking this up with the B.B.B. and others until this is resolved read more

Simple, fast and effective service. Called around 7:30am informing of our blocked drain situation and John was with us barely an hour later snaking the drain. Job done in under 45mins. Highly recommend. Cost was $235. read more

Ny husband has that weaponized incompetence down to a science. Our toilet and shower was making a weird noise and he was doing nothing about it. We weren't sure who to call but I can READ and I knew doing nothing wouldn't be good, so I did a little research and found that a rooter was who we needed, and called these guys. They came the SAME DAY! They explained everything on the phone because we had no idea whether we needed one or two guys, whether we had one or two of those mushroom things, etc. They were fantastic and fixed our plug up (three-ply toilet paper!!!) that day. read more

Curtis and Preston were great. They ruled out a problem with my sewer line and explained what was happening. Friendly and helpful and kept the cost to a minimum. Thank you! read more

Excelelnt service and reasonable price for a solid 1.5 hour work. Kitchen sink was completely clogged due to root growth and grease, also added on maintenance work for my sewer line to prevent future clogs. Answered the phone right away and service van was here in 2 hours. Very professional and friendly service, would definitely use this company in the future. read more

Fantastic service. Ian was out to my house first thing this morning and cleared the sewer line blockage in less than 1 hour. Outstanding!

I have used Roy's Sewer Service for years. Very trustworthy and excellent service. I would not use anyone else. Excellent customer service as well. read more

Curtis is AWESOME! Thank you for swiftly and efficiently solve my plumbing emergency. So glad that I was recommended by Burkell. I will definitely use your service again. read more

They went above and beyond. They explained everything they were doing. Let me know the cause of the clogs. Mostly egg shells and food waste. My bathroom sink was full of hair. They were great with my 4 year old. He called the Mario and Luigi from Mario brothers and followed them around. They ran into overtime but stayed til they completed the job. They declogged 3 sinks. Fixed the bad pipe under my kitchen sink. They even helped fix my towel rack after I knocked it over. They were amazing and I would highly recommend them. read more

Overpriced, paid over $500 for a 20 minute job and got no definitive solution to a leaking drain. Would never use them again.

I brought billing issue up with John and he solved problem with me Great customer service read more

I called Roy's Sewer to service my sewer lateral at the recommendation of my contractor. Preston came out the same day, snaked the line and was able to remove tree roots that were slowing the drainage. He was extremely professional, thorough, honest and personable. I would recommend Roy's without hesitation and will be scheduling my yearly clean out with them in the future. Could not be more satisfied! read more

Thanks for literally NOTHING. My French drain was backing up. You sent a guy, he tried for two minutes to unclog. Ran a snake , that didn't help. Shot some water into the drain. Said he basically had no idea and CHARGED 225.00 !! I feel so ripped off. Nothing worse than paying a lot of money for literally NOTHING. I'd be happy to pay a small fee to come out BUT 225.00????? Come on that SUCKS. read more

We've used Roy's Sewer Service for years and we only have great things to say about the company. They are punctual, friendly, competitively priced and above all, they do a great job. read more

Roy's Sewer Service is great. They were at my house the day after I called - on time and on budget. For a job I thought was going to complicated, Ian worked his magic and cleared the line in less than an hour. Nicole and Christie who scheduled for me and kept me up to date, were so helpful. I can't recommend them more. Thank you! read more

Really good honest no-nonsense service. They were quick to come out and fix our sewer problem. Fast, thorough, very knowledgeable and helpful. We will always call Roy's first read more

John and Matt are awesome! My residential plumbers tried their best to clear my clogged sewer after locating the blockage under the street, but their equipment was not adequate for pipe buried that far out. We feared that the old pipe had collapsed and would need replacing. The trenchless company I contacted suggested that I try Roy's Sewer Service first. They came out the next day, located the blockage, cleared it, jet cleaned the pipe and found no damage. After several days with no sewer usage and facing perhaps an additional week for pipe replacement, I cannot begin to express my gratitude and relief. Both Matt and John were extremely professional, sympathetic and gracious. Thank you Roy's Sewer Service!! read more

Roy sewer came out and helped me evaluate one of my commercial buildings a few years ago. I never really thanked them for their honest opinion, so here I am...thanks! This experience let me know that they are the real deal. And if ever I was in need, I will be calling roy's sewer service. read more

Curtis and Preston came out too fix our sewer line that was backed up and our kitchen sunk that were running slow. They were knowledgeable and kind and made us feel like we were getting the help and fix we needed. We would recommend them anytime! They were super nice guys all Around! Thanks for everything-Shannon and Lynn Symmes read more

Very efficient and effective. I will definitely use Roy's Sewer Service from now on.