Update: The shirts came back nice and clean. My only gripe (and it's small) is that on a couple shirts the little paper tag they staple through the button hole was stapled through the shirt. Original: I've used them once so far to get some dry cleaning done for suits and sport coats. The job was done well, no missing buttons, etc. I've dropped off some shirts and will update once I see how well they do that. When I had mentioned picking up the next day, I didn't notice until later that it said after 5. I called back to see if they could have it ready sooner due to my schedule and they were more than accommodating, making sure it was ready the same day. Very courteous and nice to deal with. That's and A+ in my book. read more

This cleaners is worth the drive from Old Town Alexandria. The garments I picked up were hung well, no double creases on the pants and everything looked nice and like new. read more

Avoid at all costs. My mother brought my father's and my suits to this place, only for them to lose it. When my mother informed them of this, the owners and staff became verbally aggressive towards her, accusing her of losing the items instead. They refuse to accept responsibility and provide any form of compensation or apology to my mother or our family. On top of losing our suits, the stuff we did receive back wasn't dry cleaned properly, with new stains and marks that weren't there before. In a time where people are trying to support small businesses, it is disappointing these vultures are preying on vulnerable customers trying to support them. Find a better, more accommodating, and friendlier small business. read more

They are rude, will lose your clothes then blame you for their mistakes. You're better off hand washing your clothes than wasting your money at this place! read more

They were a week late with my dry cleaning. Told me one date was not ready had to comeback. They didn't sew my garment correctly and I asked for mg money back. The lady had an attitude and actually starting arguing with the owner. She apologized as we walked out but I will not be back. read more

strongly advise against bringing your dry cleaning here. I brought in my mother's Saint John dress, a special gift I gave her, to Royal Valet for a simple dry cleaning. Saint John is not a cheap brand, so I expected it to be handled with care. But when we went back two weeks later to pick it up, we were shocked to find that the dress was noticeably shorter. They had clearly cut off a significant portion from the bottom, and now my mother can't even wear the dress. What's worse is that when I brought this to their attention, both the staff and the owner, Mr. Kim, refused to admit any wrongdoing. They insisted I was mistaken, which was infuriating. My family has been going to Royal Valet for over 20 years, but this is the second major issue we've had with them. The first time, my father left some shirts to be dry cleaned, and when he went to pick them up, they gave him someone else's clothes. When he pointed out the mistake, the staff did absolutely nothing to help him, and he left without his actual clothes. It's unbelievable how a business can make such careless mistakes and then not even try to fix them. I'm deeply disappointed with how they've handled these situations. Do yourself a favor and TAKE YOUR BUSINESS ELSEWHERE! read more

Got some of my suit jackets dry cleaned here. Best price within my area and did a good job, so I'm going back.

I used to drop off shirts and suits at Royal Valet every week pre-covid. Now it's not a regular thing but at least every 2 or 3 weeks. It appears I have way more suits and dress shirts than I need in a post-covid, teams, zoom, work from home some of the time, environment. But when I have stuff to get cleaned I always go to Royal Valet, even though it is not the closest dry cleaners to my house, it is the best. I don't compare prices but I am sure they are comparable with the other local places, but the service, friendliness and hours can't be beat. read more

A+. I don't have a lot of dry cleaning needs, but attended a wedding last weekend and needed two wedding guest outfits cleaned and a suit, on a tight timeline and they did a magnificent job! I brought my clothes here, because one person said "Oh they're quite good." One of my dresses had very intricate beadwork that I worried about, and they were incredibly careful with it. ALSO, I was late picking up, and the owner went well above and beyond anything I could have hoped for, and stayed open for me to retrieve my clothes on a Saturday night a few minutes after closing. I don't have enough wonderful things to say about the dry cleaning, or the customer service. They have a brand new loyal customer now! read more

STAY FAR AWAY. I was warned -- and I didn't listen. Don't make that mistake. I wanted to love this place. I saw the bad reviews, but it was convenient and the people were very pleasant. They offered to take the clothes to my car, even though I didn't need it. $1.70 per shirt seemed worth it. Now I know better. 3 weeks ago, 5 of my shirts came back with grease stains that weren't there before. All of the stains looked the same -- much too similar for it to be something I did. All of them were on the front of the shirts. I'd really like to give them the benefit of the doubt, but it's impossible. They did this. I explained this, and I let them try to fix it. Again. And again. Finally, when the stains didn't come out, I decided to complain (which I never do). The manager explained to me not only that it wasn't their fault, but that the stains WEREN'T EVEN THERE. He looked me in the eye and noted that he was wearing glasses. The stains were very much there. He barely looked. I have spent more than $2,000 at this dry-cleaner. I'm upset because no other dry-cleaner will be anywhere close to as convenient from where I live. But they earned this review. I understand why they can't give in to everyone, but this is ridiculous. Don't give them the chance to ruin your clothes and laugh when you complain. read more

What can be said? They give excellent customer service. The facility is bright and clean. The work is professionally done. They treat your garments like their own. Highly recommended to you by me read more

Prices are high but service and quality of the work warrants the price tag. I've stopped by several times now for cleaning, and tailoring and haven't been disappointed. Turnaround times are very reasonable as well. read more

I have been using Royal Valet for 20 years and it is a first rate cleaners. Clean clothes with daily service: you drop clothes by 10:00 AM the clothes will be ready by 5:00 PM, no extra charge. Weekly Royal Valet cleans my shirts, suits, slacks, my wife's dresses, suits, slacks, and blouses. The clothes are clean every time. Royal cleans my sweat soiled white shirt collars and my shirts look pristine. At drop off you point out you have stains like my shirt neck collars, stains, missing buttons, or tears you know about, tell them so the can be marked and get extra attention. Repairs are extra. They do good work putting hems in pants and altering suits. The owners Mr and Mrs Kim are friendly and attentive. I have never observed anyone complain about anything. They have never lost one item or damaged one item. I continue to use Royal Valet, I am picking up clothes today. Try it for yourself. read more

I am very happy with the services I have had done here. From bridesmaid dress alterations, to dry cleaning shirts, skirts, suits and large house hold items, I have found their services to be reasonably priced and the employees are always super sweet. A+ for convenience and services rendored. read more

Very disappointed in the level of customer service this establishment provides. If you are worried about having articles damaged, avoid this place as they will say they aren't responsible. read more

Very shady company. They have a policy that if something is damaged they won't clean it yet they handed me back my suit jacket DAMAGED and said they did not do it. They refused to refund me or compensate me the $285 cost of jacket. Beware taking your clothes here. read more

Can't really complain about this place. My clothes come back looking like new and nicely ironed as I would expect. They've never lost anything of mine so thats cool. I feel like it could be cheaper but maybe im not used to dry cleaning prices? Only thing I will say is its odd that they have an in by 10 out by 5 and one of the times i brought two pants on a monday at 8am she was suggesting they could have it back to me on Wed... I was like errrr... how about tuesday at least (it was before NYE though) read more

Always doing their best! Owner operated and it shows in the quality. I see Mr. Kim is there and I know clothes are in good hand!

Clothes professionally cleaned and on time. The staff are friendly, professional and gives you a since of community. If don't move again I will always take my clothes here. read more

Royal Valet - Royal Valet Cleaners - Sewing & Alterations Near Me - Springfield, Virginia

OUTRAGEOUS PRICES! I would highly recommend avoiding this establishment. When I dropped off my clothes, the owners would provide me with a receipt, displaying how much I owed them, but would end up raising their price when it was time to pick up my dress shirts. When I questioned them, they fabricated a bunch of reasons to justify their prices. To put things in perspective, I went here a couple different times, not just once. I assumed there was a misunderstanding the first time this happened, which I can get past, but having this happen multiple times is unacceptable. Why would I pay these prices when I can go down the street for the same level of service, and cheaper prices? Do yourself a favor and find another dry cleaner. read more

We've used Royal Valet for nearly two years and today we had just one more reason we take all of our clothes to them for cleaning -- they found a $10 bill in our clothes and returned it to us! They are also family friendly (we feel like family) and are always do a great job with all of our clothes and have reasonable prices. read more

Very good dry cleaners. I've taken them several items that were badly stained and they were able to remove the blemishes. Regarding your general day to day items, they are another level above the other local Dry Cleaners, especially Zips. I've taken them shirts that I've stopped wearing due to looking worn out, and they come back looking like new. Highly recommend. read more

I have used them for years but today they really showed how good they are. They have always done excellent cleaning and pressing usually having my articles done early. When I picked up my shorts today there was a small bag with cash attached. They had found almost $20 in a pocket and returned it! That shows so much honesty and integrity that my faith in humanity is slightly renewed! read more

Royal Valet - Cash returned! - Sewing & Alterations Near Me - Springfield, Virginia

Can't say enough good things. They do a great job cleaning, the staff is friendly, they can do a quick turnaround, and in my case I forgot a suit five months ago and they held it the entire time for me! Don't go anywhere else! read more

They're the best in the area, don't even bother going anywhere else. Fair prices, quick turnaround, so nice/polite/great customer service and they do an amazing job on whatever you bring. It's my go-to place and always will be. read more

First time experience--lost the button to my business suit. Lied to me and said my suit did not have the button when I left it. Said when I come back, they will look in their "button box" to find. Ruined my sweater jacket. VERY disappointed. read more

Highly recommended. Prices are good and service is excellent. They work hard and don't miss many details. My only minor complaint is that they lose collar stays a lot. But they know that. They have a big stash on hand, so if you ask they just hand you a fist full of them. I've been using this place for years and have no plans to change. read more

The staff is incredibly friendly and work extremely hard. Service is fast and reliable. I wouldn't trust anyone else with my clothes.

This is the "Cheers" of dry cleaners. If you are looking for a place where everybody knows your name and with great service this is it. I have been taking my clothes here for over a decade and they come back a) clean b) pressed and c) they come back! I always ask for and receive next day service. Highly recommend! read more