I will be upfront, we had been to this place before but came to this place specifically this time because we read an article about a robot. "We" this time was me, my SO, another family member and 2 children.
We called ahead and asking if we needed a reservation for 5. I suspect we were not understood but they said no and that there was no-one there. By the time we got there, we were told their larger table was taken but they could add a chair to the end of a smaller table. This worked out _for us_ because we had 2 children and one needed a high chair anyway but consider if you were an adult party of 5 it would be awkward (perhaps cozy?).
Before we seated, we were asked which menu we wanted. We were confused and the seater "patiently" explained there were two menus, hot pot and not hot pot. That was the entire explaination given. When I guess we still looked confused (unsure), they gave us both menus and seated us.
Our table (for 4) setup had 4 sunken areas where soup (broth) would later be placed. These were essentially live burners but were off. The controls were on the sides of the table around an adults stomach area. The kids proceeded to play with the sunken areas and ask what the controls were for. This IMO was a big red flag, this place is not kid friendly.
The non-hot pot menu was a "normal" flip through the pages with names and prices and decide what you want. They also have asian (assuming Chinese) characters for each meal. Much of it is *not* standard asian fare and there are not pictures for everything. I have heard (and experienced) that good asian restaurants have predominately asian people there but this did not strike me as catering to people who did not know what they wanted or didn't want to ask a bunch of questions. I ordered Sesame Chicken. It was some of the most generic overpriced asian food I have gotten in my life. Honestly, I have had better asian food from a food court. It wasn't bad and it was filling but it wasn't good nor do I think it was worth it cost wise.
For the kids, besides wanting to see the robot, they enjoy noodles. However, maybe because of the menu, we couldn't find any. No lo mein, no chow fun. So we asked and the waiter said "we have fried rice". We ordered chicken fried rice for her but were table around shocked they have no noodle dishes. Note we later saw (for some reason) in the dessert section of the menu they did have dandan noodles listed. So maybe the server was just bad/ignorant or seems for the second time we were not understood. Anyway, the fried rice was also very generic.
We also ordered both the spring rolls and the veggie rolls. Interestingly, these showed up after my food (at least, maybe also the kids rice). The spring rolls were burnt. The veggie rolls were fine. I was left wondering if someone made 1/2 then put under a heater while making the other 1/2 and thus got charred/overdone. Both were decent (despite the burnt - I'm a BBQ guy so have a decent tolerance:P) and came with a sweet sauce (maybe duck sauce).
Both my SO and other family member did order hot pot. I didn't look carefully but the menu appeared to be "sushi style" where you check with you want on a paper menu with the provided pen and then they read it back and that's what you get. I am not 100% sure all they ordered however, they got a tomato based broth (were surprised it was sweet) and another (normal?) one. They got a wide noodle and a thin noodle (see they do have noodles, maybe they assume people who come to the restaurant for them are going to order soup, so having them on the normal menu is dumb? or don't have a diverse chef?).
Anyway, let's take a step back before I go further. Earlier I inferred our stuff arrived not together which was true. My chicken, the kids rice, the appetizers and the soup all arrived at different times. So by the time 3 dishes arrived, we had not seen the robot at all. The kids had asked us about it 2-3 times. So our family member asked and it was pointed out and said it would come. It *did* "deliver" the soup course but we were left wondering if we hadn't said anything if it would have come out at all. I suspect on later monitoring that it only "delivered" soup and dessert courses but who knows. It may be their whimsy. I have also seen robots at Dennys and sometimes charging so could have been that. The robot itself just had food on it and was trailed by a waiter who actually removed the food. It did have a cute cat face on it it.
We were given no instructions on the burner use. I was told the soup was good tho we were heavily kid wrangling at this point because of the shift meal delivery. I was told there was a bar you could get sauces and maybe more sides. See other reviews for that, the one before mine seemed decent.
We were not asked if we wanted dessert (despite another review raving about it) but were given the check at a timely manner. Restrooms were clean by semi-awkwardly placed (have to pass by the kitchen to get to it). read more