We selected Royal Floors to replace our kitchen floors because they're a local, small business…read more We stopped in on 12/8 just to look around, and Reza was extraordinarily helpful, and even came to our house about 30 minutes later to give us an estimate. The price was fair, the work was scheduled quickly. The team showed up nice and early in the morning, and were done at about 4pm, and when they were done, the floor looked amazing. Start to finish, everything done in less than two weeks. I would very highly recommend Royal Floors, and plan on using them for future jobs.

I had the kitchen, dining room and entry way hardwood floors replaced over 2 years ago and Amin…read moreJenati worked with the insurance company to make certain that it was covered since there was water damage. The new flooring was installed and looked great. I called Amin about 3 or 4 times over the past 2 years as I wanted boards replaced, etc. Amin was always so easy to work with and always called me back to let me know when the work could be done. He is great working with people especially me as I can be a bit of a "pest" and never made me feel like I was a bother to him. I would recommend Royal Floors to anyone without reservation. Joyce Aramburu

My husband and I recently contacted this company to rip out the carpet from our main level and…read morebasement. I was mainly in charge and had no clue what type of floors I wanted but I knew I no longer wanted carpet. Marcos was awesome in recommending and giving me an idea of what worked best to make our home look great. Needless to say he made sure my floors were transformed in less than 2 weeks. Exceptional customer service and quality work. I would definitely call them again for any future work.

These guys did a fine job refinishing the floors on my old house. They started on time and worked…read moreover a holiday weekend to get it done. They repaired some issues, did a sample so I could choose a color and finished on time, under budget. On time. Under budget.

Do not use this company! We had our entire new-build home floors - hardwood and carpet - done…read morethrough our builder with Lux in 2017. Every single room in the house that has carpeting has major buckling issues. A couple of years after the home was built, we had lux come out to stretch and fix this issue at our OWN cost, which was significant. And the carpet buckled badly again shortly after. I have tried calling to talk to someone. I can only reach Jackie at the main number. She is very nice but is unable to help. Each time she assures me that she is sending a message to her superior Claudia and Claudia's superior, Brian Wilson, requesting for them to cal me back. And NO ONE has ever called me back. Horrible product installation, even worse customer service. Although there is a one year warranty, no one expects major issues with such a significant purchase after such a short time. Waste of money. Be ware!!

As part of a larger remodeling project, our builder recommended Lux for all the flooring in our…read morehome: new wood floors, a carpet runner for the stairs, and vinyl tile for our laundry room. Lux has a HUGE selection, and they provided expert guidance in explaining the differences among the types of flooring. We were unsure of which stain color we wanted on the floors. Lux came in and stained large sections of the wood in six different stains so we could more easily choose the color. In particular, our sales contact (Heather) was outstanding to work with. Not only is she a lovely person, she was highly responsive and quick to get back to us with answers to our questions. After the project was completed, we decided we wanted (additional) carpet runners. Heather worked diligently to get the carpet cut and bound to our specifications (long story but we wanted something a little out of the ordinary). In addition, some binding on one of the carpet runners came loose a year or so later (turned out to be our fault - perhaps we're a little overzealous with vacuuming). Heather & Brenda arranged for the runner to be picked up, repaired, and returned within a week. All during the time of Covid, when nothing is easy or fast to accomplish! I highly recommend Lux for any type of flooring needs.

Absolutely horrible experience with this company. We were working with a salesperson, Warren, for a…read moretotal house LVP installation with stair runners up until the end of June with installation at the beginning of August. Installers show up without stair runners, never added to the work order, never ordered. Got passed around from person to person until I ended up with Mike, who was totally dismissive. Said Warren didn't work there anymore and we "couldn't" have stair runners with LVP anyway. No explanation for why no one reached out to us after Warren left or why we were sold stair runners and LVP if they weren't compatible (which isn't true). Finally had to go to corporate to get someone to take this seriously. Now all of a sudden we *can* have stair runners but someone has to come measure, order them, then schedule a separate installation. No apology, no explanation for what happened or who dropped the ball. I would never work with this company again and we are still trying to unravel what happened with our installation. No accountability, no apology, just Mike offering lame excuses about how he, the director of operations, has no idea what's going on.

This is specifically for Nikki B. and Michael G. My family and I felt really welcomed when I…read morevisited this place last weekend. My family and I really appreciate their customer service, and they seem to really care about you. Nikki took her time to find me what I wanted. I will recommend friends and family to this place. This definitely is a better experience than stopping at other hardware stores. :) Thank you so much, Nikki!!

Quality Kitchen Remodeling!…read more Floors & Kitchen in Sterling, VA completely remodeled our 1990s-vintage kitchen, including tearing out poorly designed pantries and re-positioning the appliances to provide a better cooking workflow. We had a pleasant, professional, and flawless experience from start to finish. The second-best part was that Ray's crew started on time and finished within the three-week schedule - amazing! This was a massive job - starting with knocking out walls to open up the kitchen and enlarge storage space, removing false fronts at the ceiling to allow ceiling height cabinets, and shifting appliances to provide a more natural workflow for cooking. Then sanding, priming, and painting the walls and trim and refinishing the hardwood floor. A total kitchen makeover. Ray worked with us patiently and provided objective guidance as we selected our cabinets, countertops, and all of the bright-work. He developed design plans where we could see different attributes of the cabinets and changes to the workflow - and made changes in real time. Ray was also quick to point out the advantages and disadvantages of different cabinet manufacturers and countertop components. From the outside, Floors & Kitchens looks small, but Ray has a wide variety of kitchen cabinets and flooring, and can get products from anywhere. I would not go anywhere else for ultra-high quality kitchen remodeling and re-design. I paid a very reasonable price for truly top-notch work - and that's a combination that is hard to find anywhere.

I used this company to redo all the floors in my new townhouse, I wanted to support a small local…read morebusiness. No follow up, I had to reach out for updates. I ordered all my flooring a month in advance and was told no problem for my target installation dates. I stressed that timing was crucial since it was a full renovation and the floors would be the last piece before I moved in. I literally booked the movers based on our agreed upon timeframe. When I called to confirm that everything was on track, oh yeah one of the floors I selected was out of stock, come reselect. I was reassured that the time frame was no problem. I called again the week before to give hard dates, and now there are issues. When I reminded him this was not an option, we agreed to have two of the three levels installed, causal flooring in the basement, carpet on the third floor and stairs, with the hardwood on the main level being pushed a few days. The installation of engineered flooring in the basement is not great, the flooring is not tight, the carpet installation was fine. The main floor hardwood was a nightmare. They got to the end and found a problem that meant they needed to pull some of it up and "level" the subfloor. According to the owner it would be an extra $500 and they would level the subfloor with new plywood, etc. they were supposed to do this work the day before the movers, they no showed. Then they were supposed to do it the morning of the move, they showed up saw workers in the kitchen and left to comeback in the afternoon. That meant they had my floor open while the movers were trying to get furniture in. Their fix was cutting the plywood, literally hacking at the floor joists ( there were chunks of wood in my storeroom underneath) and putting back the old plywood. Of course there was not enough flooring to complete the job so it was almost another month before the job was finished. I also pointed out the excessive use of nails on the step edges, the owner told be they would fill them and I would not notice. He lied.

Our kitchen renovation went wonderfully with Flooring & Cabinet Outlet. At the start of the process…read moreI reached out to several companies for quotes and Shawn was the only one that offered to come see the space in-person and take all the measurements required to build a quote. All the others required us to do that ourselves which is doable but a bit complicated. We received quotes from 1/2 a dozen companies and none of them could provide a design that included all the details we had on our wish list except for Flooring & Cabinet Outlet! On top of finally getting a design we wanted Shawn's quote was so competitively priced we knew he was the right choice. Shawn was so responsive over email, phone and even text. As we corresponded over the project, we always had the information we needed from him and never felt lost or ignored. Shawn kindly offered to review all the appliances we had chosen before purchase to confirm that they would work within the design and measurements .Our fridge was a unique, non-standard size and Shawn even sent us the exact product he recommended, and we love it! Shawn's team installed our cabinetry, countertops and sink pluming. They had completed their work in just 3 consecutive days! The crew was polite and kept the place clean as possible. We are so happy with the results. I would hire Shawn and his team again and again if given the opportunity.

We had a great experience working with Flooring & Cabinet Outlet. We had a small half bath on the…read moremain floor that we wanted retiled and we wanted the builder grade vanity removed and a new vanity installed. The price was competitive and we were very pleased with the end result. The contractors were on time, professional, used plastic to tape off the area and minimize dust and cleaned up at the end of the project. We would highly recommend Shawn and his team.

The team at Total Floors does a great job! My wife and I have had our stairs and entire upstairs…read moredone in hardwood and the basement done in a wood look Armstrong luxury vinyl plank. Elio and Mr. Hamid both came to do measurements for the two jobs we had done. Each time, they were punctual and professional. Elsa was always more than helpful in answering our questions and providing recommendations given our needs. We were always treated well and for each job went over multiple options to get exactly what we were looking for in our budget. They carry good quality materials, so even though you may pay a bit more for the materials, you can rest assured your floors will look great and last a very long time. The installer Efron was professional, on time, and left the house clean (he did both our upstairs and basement a year apart). We always go to Total Floors for all of our flooring needs and will continue to do so for any future projects we have!

Very efficient, reasonable priced and professional. I…read moreneeded to replace the padding in a small section in my basement. I received several quotes from others that was 2x the cost Total Floors was charging. On time for appointment and took about a hour for install. Happy with finish product and service! Will use them again for future flooring projects.

Our basement was flooded and our carpet needed replacing. We decided to try Aladdin because of good…read morefeedback. The process was easy. Henry was very knowledgeable and made great suggestions when he came to look at the space. It took a few weeks to get materials and Miguel came to install. He was great explaining materials and process to us. And when he found an issue with the current stairs he told us right away and made a recommendation. Henry remained with us all the way. The finished product is amazing. It is transformative and is inspiring me to do more in the future

We had carpet replaced in 3 rooms full of furniture, a hallway, and 3 stairways. David the Project…read moreManager helped us find a great match to the carpet we were not going to replace, and soon after the workers installed it all in a day and a half. They were respectful of our property, efficient, and friendly. Highly recommend!