The quote process went fine. However, on the day of install, I received a call that the materials had not come in. They wanted to rip out my carpet that day anyway since they had the guys scheduled. Thankfully, I said no (b/c who knows how long I would have no flooring until the materials come in). It was about 2 weeks later before the materials finally arrived. Had to take a second day off work for the actual install. They were about 1/3 of the way into the install, when I noticed that they weren't gluing the flooring as we had agreed. Multiple calls with Marco (who is not on-site for the actual work) and I agreed to a reduction in price (only for material, he wouldn't budge on labor cost, even tho' not gluing saves time). They finished the install of the flooring and only then was I told that we would need to schedule another day for someone else to return to handle the transitions from carpet to flooring. So, multiple scheduling calls and another day off work later, and the work was finally completed. I'm extremely glad that I held firm on not paying until the work was 100% complete or I'm unsure whether the transitions work would ever have been completed. I would NOT use this company again. read more