We have, unfortunately, been very disappointed in the work quality of Total Construction Company. We hired them to remodel our master bathroom which had been ruined due to a leak in our home. When the project was completed, it felt like several corners had been cut to make the deadline. We wish better attention and work product had been given, even if it took a longer time:
Tiling - the new tiling in the shower and tub was put in poorly. It concaves into the wall rather than being flush.
Painting - the molding around the inside of the bathroom door was never repainted to match the new bathroom. TCC (Total Construction Company) replaced a recessed lighting fixture in the bathroom, but the patching/painting of the ceiling around it was done poorly and runs of paint are clearly visible when you look up in the bathroom. It appears that one of the screws to our GFCI outlets was removed and never replaced in the outlet when the outlet receptacle was removed for the painting.
Toilet - We got a new toilet as part of the remodel, but water kept running uselessly through the tank costing us money in our water bill. At our request, TCC sent over a handyman who reset some of the innards of the water tank and explained that this should have been done by TCC's plumber when the toilet was installed, to keep water from being wasted.
Vanity - After the bathroom was completed, I woke up at 5 am to find a puddle of water on the bathroom floor. When I opened our new vanity, the entire bottom of the main portion of the vanity had a layer of water covering it. Anytime the faucet was turned on, water sprayed out of the pipes under the sink! At our request, Total Construction sent in their plumber that same day. The plumber explained that the sink/faucet part comes with a plastic piece. If the piece is screwed in too tightly, it will break in response to the water pressure. If it is screwed in too loosely, water will leak. What needed to be done, the plumber told us, was to replace the piece with a metal part which could be purchased at Home Depot. I asked why this metal piece hadn't been used in the first place and he told me that the plastic piece is what comes with the sink fixture and so he uses it for cost effectiveness. If he's aware that that's an issue with sink fixtures (which he was), he should have purchased the extra piece in the first place, rather than installing poor materials that he knew could have bad results in our new bathroom. A few extra dollars would have saved a significant leak from occurring in the first place. This plumber is a contractor of Total Construction and so his choices/action reflect poorly on them and their mindset as a company.
Caulking - The area between the tiling and top of the tub was originally filled with (I believe) tile grout. When I cleaned the tile (and also when I showered in the tub), I saw that this grout was coming off in threads. If the grout couldn't stand up to direct water/liquid contact, it should never have been used as a sealant around a tub. We spoke with another professional who informed us that silicone caulk, not tile grout, should have been used in the first place. At our request, TCC replaced the grout with caulk, which they should have done in the first place.
Respect of space - My family and I temporarily moved out of our house while the bathroom was being remodeled. One night I came by and found a box of chicken tenders sitting in the microwave. It was 8 or 9 pm by that point so the chicken had been in there for hours. It was disgusting to find and have to clean up. Additionally, I also found dirty (i.e., containing paint) paintbrushes sitting in my clean kitchen sink. I have a work sink in my basement which the contractors should have known about since I showed them that area of my basement. But rather than using that work sink, they chose to leave dirty brushes with paint in my kitchen sink (which food and dishes frequently contact).
Sink - When the bathroom was completed, I thoroughly cleaned the sink and found no issues. However, a plumber from TCC stopped by to fix a leak that we had identified (see above). I can't 100% say that this was him, but after he left, I noticed a visible chip on the top of our sink. I suspect a heavy tool was placed on the beautiful new sink, causing the chip. I think I would have noticed if the chip had been there prior to the plumber's arrival. TCC tried to patch the chip at my request, but the patch is still visible and will always be a blemish on the sink.
While some of the above items have been rectified by TCC, none of them should have happened in the first place. When I pay a significant amount of money for a complete revamp, I expect a detailed level of care to go into the remodel. It felt like insufficient care was taken in the bathroom installation and corners were cut in the name of speed or saving money. We do not recommend this company and will not be using them for future projects. read more