As the yelp cliché now goes, 'if only there were zero stars...' Please do yourself a HUGE favor and find another doctor's office for your ailment(s). You will be sparing yourself from being had by two unethical crooks. I only wish I had read the online reviews before making an appointment. Looks like I will have to get my hindsight checked as well.
Long story short: Dr. Nini's office was recommended to me by my rheumatologist. I had been having chronic back pain that was presumed to be a pinched nerve. I wanted to jump straight to an MRI to confirm this but my rheumatologist recommended a nerve test first. I went ahead and called to make an appointment so that I could get the nerve test done and therefore get the MRI that I knew I needed.
When calling to make an appointment, I made sure that they accepted my health insurance. I got a point blank: 'yes, we take that insurance.' When I got to the office for my appointment, I presented my insurance card and confirmed, yet again, that they take my insurance. I was assured that they do take it. I had my appointment with Dr. Lee, was zapped a bunch of times in the leg and came away with inconclusive test results. Waste of time, which is fine. At least it only cost me a co-pay, right? OR SO I THOUGHT.
Oddly, three days after my appointment, I was called by Dr. Nini's office and was asked what my insurance was. Again, I provided the info and reminded them that I gave them my card to copy while in the office. I had also filled out paperwork (which must have been lost? Who knows.) Again, it was confirmed that they accept my insurance.
A month later I received a bill for $2780. Insurance had only covered a minimal amount. When I called to discuss this with Dr. Nini's office, I asked, yet again: 'do you take ____ insurance'? She said 'yes, we do.' I then said 'that's funny, because I have a bill that says otherwise.' Only then did the truth come out. 'Oh yeah, we take ____ insurance but the Dr. is out of network.' Huh? That's like saying 'yes, we take your insurance but also don't at all'. It makes no sense. I started reading online reviews and saw that I wasn't alone. Many other had been had by this type of misrepresentative fraud. I would mention which insurance company I have (it's a major one) but I wouldn't want to give the impression that others besides mine are accepted here. You'll never truly know until you get a bill. You certainly will not get an honest answer from Dr. Nini's office.
I tried for numerous months to try and settle this but my calls were ignored by the doctor. His receptionists kept referring me, per his instructions likely, to their third party accounting service--somewhere in El Segundo, where a woman who had not lied to me in their office, was forced to explain to me that the doctor was out of network and I owed $2780. Unreal. I didn't fault her. She was just doing her job and was being used as a shield so that the real liar didn't have to deal with this.
It wasn't until I got a FINAL bill from Dr. Nini's third party billing service that I decided to send a certified letter threatening legal action if I didn't hear back from THEM SPECIFICALLY, not their billing service. I explained how they had misled me numerous times and that I should only be paying a $40 co-pay for the visit. Even this letter was ignored for a month. It wasn't until NEW YEAR'S EVE that I heard, yet again, from Dr. Nini's third party service. The gist of her call was 'we got your letter. I spoke with the doctor. He is willing to take $500 flat instead of the $2780 but you have to pay now. If you don't, we'll go to collections with the full amount next month.' Obvious, lame attempt at end-of-the-year fiscal bookkeeping.
Is this person a doctor or a used car salesman, you ask? I have no clue. Does this seem like professional/ethical behavior? You decide. Regardless, you should spare yourself the trouble and find another doctor besides Dr. Roy Nini or Dr. Lee. After 6 months of having this weigh on me, I decided to pay these crooks $500 to go just away. Again, I am not alone, based on other online reviews. Consider my error in judgment your blessing in disguise. read more