I am a 21 years old Hispanic and I don't recommend this doctor unless ur Caucasian Kristine didn't…read moreseem to care aboutt my care with my broken toe she rather have me do a zoom meeting and wait another 2months just to see my optometrist her whole office is sketchy seems more like she's working from home than the actual office (when I joined her zoom meeting). Actual doctors need to see there patients instead of making them wait 2months for just a physical when u have a urgent disability She seemed to be so rude on call even though it was my first visit which was a zoom FaceTime meeting. Letting yall know how ridiculous how there office works don't go to this doctor unless u want to wait 3 months for care worst experience I have ever felt in my 21 years. JUST TO LET YALL KNOW INSURANCE COVER PHYSICAL CHECKS AND SHE TRIES TO CHARGE HER PATIENTS FOR ONE-AFTER 3 months ( PLEASE SAVE UR GRANDPARENTS FROM THIS PLACE )

Be careful with this office. They don't code right. They make you co-pays when it is preventive…read more Know your insurance if you use them. You can get appointments right away, but only do it if you know what you have. I scheduled a wellness exam and they tried to charge a co-pay. When I called them out, they did waive the fee and asked me to look for another doctor instead of acknowledging their mistake. I am not someone that comes to the doctors that often and this is obviously discouraging and adds to the mistrust of doctors.

Ok.. to start, I never saw Parsa, but this is his office. The staff.. horrible! I was assigned this…read moreoffice with my insurance group and from the first visit to my last straw interaction, this office did not practice Patient CARE.. they practiced I DONT CARE! The front desk staff is so uncaring. They do not know how to exercise basic humane reactions. You walk away from an appt not even have a result. They dont even submit referrals correctly It took me 6 or more months of calling weekly to get them to submit my cpap machine properly. Literally filled out the main referral for the mask only. Called called called and finally gave them a list of codes I received from the providing facility to give them myself cause they were tired of reaching out to parsas staff to correct My last straw.. was recently. I had a stroke and after release from hospital, I was told my primary doc office needs to refer me to cardiology for a heart monitor. I call them and explain I need Tiffany, the PA to refer me to cardiology. Of course they say.. you need an appt. I say not really she just needs to send a referral in so I can get my monitor to rule out Afib as a cause .. the very uncaring receptionist say.. well we can see you on the 11th. Im like.. its the 29th.. so you see waiting 2 weeks is not really good.. I just had a stroke! She says well, sorry parsa is booked and so is Tiffany. I said its an emergency. What's your protocol? She says there is none. I said please place me on hold and ask if she can fit in a tele health visit in the next day or so.. if she literally needs an appt it needs to be sooner. She refused to do that ReFUSED stating protocol. I said so you have NO EMERGENCY PROTOCOL? She said no.. 2 weeks pass and of course.. I jave now had 4 more mini strokes.. NOT Tia's literally brain damaging strokes.. and I get my appt.. so she can refer me to cardiology and ​I forget to ask for wprk paperwork.. so I called back within three days of that appt.. to get that paperwork and they tell me You need another appt. And it has to be in person. Not a telehealth. I said, no ma'am I just had an appt and this is part of it.. she said no.. I said please just email her and tell her I forgot to ask for that paperwork she said no again amd refused my request three more times before I told her she will indeed get a message to her and if I hear from her lips she needs an appt then we would go from there. Unbelievable how they treat people who need some care and compassion. Horrible place. Yes.. they called back and said, you need an appt. I will never return. I called my neurologist and they had the paperwork I needed emailed to me within 15 minutes! This office will not even call you to give you test results regarding a previous app.. without you paying another office copay. I have never experienced such blatant disrespect for people in all my life. I am a caring and kind person and this office made me feel like a speck of dirt under their shoes.

Call repeatedly to get them to fill my lab work for my first doctors visit as a routine but they…read morenever did and it's been several months and I still receive a bill from the lab saying I owe them hundreds of dollars. I call my health insurance company and they confirm that the doctors office never build it as a routine lab work so if that happens to you, make sure you call them and get them to provide a CPT code as well as a diagnosis code for routine lab work and make sure you call them every day to make sure it's done. Don't rely on the lab to tell you is done. You have to call the lab too and make sure that they got the submission from dr parsa's office.

what a great place. Staff were wonderful, caring and kind. Very organized and efficient. I felt I…read morewas in great hands. Dr. Jillani was wonderful too! Highly recommend this place and the doctor!!! A++

I recently had surgery at Hoag Orthopedic Institute Surgery Center in Orange, and overall my…read moreexperience was excellent thanks to the amazing medical team. The doctors were skilled, attentive, and genuinely caring -- I felt completely safe in their hands. A very special thank you to Jen B, who was nothing short of extraordinary. She treated me with genuine compassion and understanding from start to finish. Jen took the time to learn about my sensory sensitivities and made thoughtful adjustments so I could feel calm and comfortable throughout my care. She also took into account past trauma I've experienced and made sure that nothing about my procedure or recovery would be triggering. Her empathy, professionalism, and gentle reassurance made all the difference. Jen is the kind of nurse who truly changes lives -- I will never forget her kindness. I also want to mention Yuri, the receptionist who checked me in. She was polite, professional, and very pleasant -- a great first impression at check-in. Unfortunately, the experience at discharge was very different. The receptionist seated on the right side of the front desk was extremely rude and dismissive to my mom when she came to pick me up after surgery. Her tone and attitude were completely uncalled for, and it was upsetting after such compassionate care from everyone else. Even my seven-year-old daughter, who was with my mom, noticed and asked why that lady was being rude -- and that says a lot. When a child can recognize disrespect in a medical setting, it's clear there's a serious issue. In short: * Medical team: Excellent. * Jen B: Outstanding -- trauma-informed, kind, and deeply empathetic. * Yuri (check-in): Friendly and professional. * Front desk (right-side receptionist): Rude and unprofessional; absolutely needs attention. If management addresses the front desk behavior, this would easily be a 5-star facility. The care itself -- especially from Jen and the doctors -- deserves nothing less

The best urgent care you could ever go to. I come here frequently with my family. We are always in…read moreand out. It's never crowded. They never make you wait and they're just the greatest. I also want to give a review for PA Carol Kwak she has amazing bedside manner she does grade it her job. I'm feeling 100% better today because of her and I just want to thank this urgent care that I didn't have to go to the hospital and sit there for eight hours. I was in and out of this place in one hour great job guys. I hope we never lose this urgent care it's outstanding.

This was one of the most disappointing experiences I've ever had at an urgent care…read more I had been dealing with shingles for a little over six days and had been prescribed Valtrex beforehand. I woke up from a fever nap with significant ear pain, redness, and small lumps around my ear, which was concerning to me because I was worried the infection may have involved my ear. That was the primary reason I decided to visit urgent care. The nurse was professional and completed the usual intake, including taking my blood pressure and asking basic questions. Unfortunately, my experience with the physician was very different. When the doctor came in, he asked why I was there. I explained that I had shingles and that my main concern was the new ear pain and soreness. He asked me to lift my shirt to look at the rash and simply responded, "Yup, good ole shingles." He did not ask when my symptoms had started, how they had progressed, or many of the other questions I would have expected during an evaluation. When I specifically brought up my ear pain, his response was simply, "Unrelated." I was then given a packet of recommendations and a prescription for the generic version of the medication I was already taking. The doctor did not take the time to explain the recommendations or discuss why prescribing essentially the same medication was necessary. I also explained that I had been bedridden for approximately four days because of my symptoms, but I did not feel that this was meaningfully addressed. I asked for a doctor's note for the days of work I had missed. The doctor said he could provide one, but only beginning on the date of my visit. I understood that limitation. I then asked for his medical opinion regarding when it would be appropriate for me to return to work. His response was essentially, "You tell me when you want to go back." That was extremely frustrating. As the medical professional evaluating me, I was looking to him for guidance about when it would be medically appropriate and safe for me to return to work. I paid $165 out of pocket for this visit. I left feeling like I had received very little information or guidance for the money I had spent, and I was still concerned about the ear pain that had prompted me to seek care in the first place. What made the situation even more frustrating was that the written information I was given specifically stated to seek medical attention right away if experiencing ear pain or ringing in the ear. This directly conflicted with what I had been told during the appointment--that my ear pain was "unrelated." I understand that urgent care visits can be brief and that physicians are busy. However, I expected at minimum to have my primary concerns properly evaluated, to have my questions answered, and to receive some guidance regarding what symptoms I should monitor and when I should seek additional care. I ultimately left the clinic more concerned than when I arrived and am now considering going to another urgent care to have my ear properly evaluated. Since I am paying out of pocket, having to pay for another visit is especially frustrating. The icing on the cake was I had to go to the Ralph's located in the same plaza since I've been bedridden. seeing the doctor walk into the same Ralph's a minute after me reassured he seemed to rush me out just so he could take a lunch. I can only speak to my own experience, and perhaps other providers at this location offer a different level of care. However, based on my experience with this particular visit, I was extremely disappointed and would not return to this provider.

I've been a patient of Dr Shirley Chung for 3 years now so I feel very confident in every aspect of…read moremy review. 1. Scheduling - Scheduling is a breeze. I've scheduled appointments days out (non serious) and I've even been seen in the same day. Scheduling is never an issue and the front office is always professional and efficient. 2. Wait time - Waiting is never an issue. I am promptly called in, vital signs are taken and I am shown to a private room where the nurse goes over why I am here and prepares the room and myself depending on the type of visit for the Dr. 3. The doctors (both Dr Chung and her associate) are fantastic. I feel like they really take their time and listen to all my concerns and answer any and all questions I have. 4. I certainly feel that it is most important to feel important to your doctor and Dr Chung really makes me feel like my health and remaining healthy is her top priority.

I am happy with Dr Chung but something has really changed which I believe is due to the office…read morestaff. I used to get a call within two days after my lab results are available, not anymore. I literally have to text, sometimes multiple times to get a call back to review results. Getting anything sent to you via email seems to be a great task. Seriously considering looking for another medical group.

The appointment went fine, however the billing is WAY WAY WAY out of date. They send you a bill in…read morethe mail with no way to pay online. You must call in to pay via credit/debit card and then there is no way to get a receipt unless you go back into the office to get it or pay $20 for them to send you one in the mail (isn't postage only about 80 cents nowadays?). The people who run the billing department work from home, so they can't even print receipts to send a picture of a receipt via email. Therefore, very difficult to get a receipt to get reimbursement via HSA or HRA. This is a very simple thing to get payment set up online.

I went to Dr. Kao because my ear hurts. After 2 seconds check, he decided there's no infection…read moreeverything looks normal, the problem was my jaw that I need to go see a dentist. He told me to take otc ibuprofen 3x a day for a week and guaranteed my pain will be gone. Did you actually graduate from a med school? It's very embarrassing when a free YouTube video has more credibility than a doctor in a hospital. I paid $150 for your 5 minutes ridiculous consultation. Unbelievable.

I had been in the market for medical insurance through Covered CA but the cheapest one I could…read morefind, that also allowed me to go to the doctors I had been going to for years, was a bit expensive. I decided to look into other options and did a search for places I could pay out of pocket. When I lived in Mexico, I had been using the services at a local hospital, paying a monthly membership fee for their services so imagine my surprise when I found out that the exact same system existed here. That was when I found Dr. Marisse so I booked an appointment. I found her originally on Zocdoc and the nearest appointment was in a month and a half. Within a day of making the appointment, I was called by the office to Nurse Shawna who wanted to make sure that I knew that all appointments needed a preliminary chat with the Doc, after which I could book my appointment. thanked me for letting her know that the next available appointment was that far away. It turned out there was a mix-up and that she did have more immediate appointments available. There is plenty of parking, as it is in shared parking lot with other businesses. However, there are two buildings with the same building number but with different locale numbers. Upper Echelon is in the building nearest to the AAA and the Farmer Boys. At the appointment, everything was clearly explained and we went over a sort of plan of attack, with regards to my concerns and what I needed to do. I appreciated paying less per month for the membership, which includes as many appointments as you want. The lab work and the tests are at wholesale prices so even with the membership fee and registration, all of this was cheaper than the plan I was going to get with insurance. What I appreciated was the quickness of getting an appointment. I have always hated waiting a few weeks, as a new patient, before actually being seen but I was able to book this within a week of the appointment. It was a week because their availability interfered with my work hours. Otherwise, I would have been seen earlier. All in all, it is pretty convenient and a wallet-friendly option. After that first appointment and the lab results came in, Dr. Marisse wrote a VERY long email detailing every point of concern. Which I appreciated because I went for answers and I was getting them. If you need a straightforward person to tell you what you need to be doing and not someone who has to be on your ass every step of the way, this is the ideal option. I would say the ONLY con is that they do not have appointments during the weekends. And since I work during the week, I have to take time off to go to an appointment.

I always have excellent experiences at Upper Echelon Medical Office in Fullerton. From the moment I…read morewalked in, everyone was welcoming, professional, and made me feel comfortable. A special thank you to Shawna and Karla--they went above and beyond to provide outstanding care. They were incredibly kind, attentive, and took the time to answer all of my questions without making me feel rushed. Their professionalism, compassion, and positive attitudes truly made a difference and turned what could have been a stressful visit into a great experience. It's rare to find a medical office where you feel genuinely cared for, and Shawna and Karla exceeded my expectations. I highly recommend Upper Echelon Medical Office to anyone looking for quality care and exceptional customer service. Thank you both for making my visit such a positive one! Dr. Marisse is truly one of the best doctors I've ever had. She explains everything clearly, never makes you feel rushed, and always makes you feel like your health and well-being are her top priority. Her professionalism and caring attitude give me complete confidence in the care I receive. I highly recommend Dr. Marisse to anyone looking for an exceptional physician.

If you're looking for an urgent care that truly cares about its patients, this is the place to go…read more The entire staff is kind, professional, and always does everything they can to get patients the care they need as quickly as possible. I especially want to recognize Dr. Andrew. I've been seeing him for a couple of years now, and he has never once disappointed me. He is knowledgeable, compassionate, and has a way of making you feel comfortable and genuinely heard. That kind of care is hard to find these days. I highly recommend this urgent care to anyone who needs quality medical attention. I actually drive from Mid-City Los Angeles just to come here, and I think that says everything. When you're willing to drive over an hour because you trust the doctors and staff, you know you've found a place that's truly exceptional.

Be careful and be alert when coming to this place doctors are great, but girls at the front desk…read moreseem a little careless, intentional or unintentional. I don't know but when they ask my birthdate and my name, one girl understood that I've been there before. On their price sheet first time visits are $135 and $90 for established patients. Jessica at the front desk was going to charge $135 for my visit. I gave $50 co-pay and then she wanted a copy of my debit card for any future deductible. I had to remind her that I was an established patient. Otherwise she had no problem charging $135. She and the other girl shrugged it off like it was silly nonsense. I doubt they just give strangers their debit card info.