The best urgent care you could ever go to. I come here frequently with my family. We are always in…read moreand out. It's never crowded. They never make you wait and they're just the greatest. I also want to give a review for PA Carol Kwak she has amazing bedside manner she does grade it her job. I'm feeling 100% better today because of her and I just want to thank this urgent care that I didn't have to go to the hospital and sit there for eight hours. I was in and out of this place in one hour great job guys. I hope we never lose this urgent care it's outstanding.

This was one of the most disappointing experiences I've ever had at an urgent care…read more I had been dealing with shingles for a little over six days and had been prescribed Valtrex beforehand. I woke up from a fever nap with significant ear pain, redness, and small lumps around my ear, which was concerning to me because I was worried the infection may have involved my ear. That was the primary reason I decided to visit urgent care. The nurse was professional and completed the usual intake, including taking my blood pressure and asking basic questions. Unfortunately, my experience with the physician was very different. When the doctor came in, he asked why I was there. I explained that I had shingles and that my main concern was the new ear pain and soreness. He asked me to lift my shirt to look at the rash and simply responded, "Yup, good ole shingles." He did not ask when my symptoms had started, how they had progressed, or many of the other questions I would have expected during an evaluation. When I specifically brought up my ear pain, his response was simply, "Unrelated." I was then given a packet of recommendations and a prescription for the generic version of the medication I was already taking. The doctor did not take the time to explain the recommendations or discuss why prescribing essentially the same medication was necessary. I also explained that I had been bedridden for approximately four days because of my symptoms, but I did not feel that this was meaningfully addressed. I asked for a doctor's note for the days of work I had missed. The doctor said he could provide one, but only beginning on the date of my visit. I understood that limitation. I then asked for his medical opinion regarding when it would be appropriate for me to return to work. His response was essentially, "You tell me when you want to go back." That was extremely frustrating. As the medical professional evaluating me, I was looking to him for guidance about when it would be medically appropriate and safe for me to return to work. I paid $165 out of pocket for this visit. I left feeling like I had received very little information or guidance for the money I had spent, and I was still concerned about the ear pain that had prompted me to seek care in the first place. What made the situation even more frustrating was that the written information I was given specifically stated to seek medical attention right away if experiencing ear pain or ringing in the ear. This directly conflicted with what I had been told during the appointment--that my ear pain was "unrelated." I understand that urgent care visits can be brief and that physicians are busy. However, I expected at minimum to have my primary concerns properly evaluated, to have my questions answered, and to receive some guidance regarding what symptoms I should monitor and when I should seek additional care. I ultimately left the clinic more concerned than when I arrived and am now considering going to another urgent care to have my ear properly evaluated. Since I am paying out of pocket, having to pay for another visit is especially frustrating. The icing on the cake was I had to go to the Ralph's located in the same plaza since I've been bedridden. seeing the doctor walk into the same Ralph's a minute after me reassured he seemed to rush me out just so he could take a lunch. I can only speak to my own experience, and perhaps other providers at this location offer a different level of care. However, based on my experience with this particular visit, I was extremely disappointed and would not return to this provider.

what a great place. Staff were wonderful, caring and kind. Very organized and efficient. I felt I…read morewas in great hands. Dr. Jillani was wonderful too! Highly recommend this place and the doctor!!! A++

I recently had surgery at Hoag Orthopedic Institute Surgery Center in Orange, and overall my…read moreexperience was excellent thanks to the amazing medical team. The doctors were skilled, attentive, and genuinely caring -- I felt completely safe in their hands. A very special thank you to Jen B, who was nothing short of extraordinary. She treated me with genuine compassion and understanding from start to finish. Jen took the time to learn about my sensory sensitivities and made thoughtful adjustments so I could feel calm and comfortable throughout my care. She also took into account past trauma I've experienced and made sure that nothing about my procedure or recovery would be triggering. Her empathy, professionalism, and gentle reassurance made all the difference. Jen is the kind of nurse who truly changes lives -- I will never forget her kindness. I also want to mention Yuri, the receptionist who checked me in. She was polite, professional, and very pleasant -- a great first impression at check-in. Unfortunately, the experience at discharge was very different. The receptionist seated on the right side of the front desk was extremely rude and dismissive to my mom when she came to pick me up after surgery. Her tone and attitude were completely uncalled for, and it was upsetting after such compassionate care from everyone else. Even my seven-year-old daughter, who was with my mom, noticed and asked why that lady was being rude -- and that says a lot. When a child can recognize disrespect in a medical setting, it's clear there's a serious issue. In short: * Medical team: Excellent. * Jen B: Outstanding -- trauma-informed, kind, and deeply empathetic. * Yuri (check-in): Friendly and professional. * Front desk (right-side receptionist): Rude and unprofessional; absolutely needs attention. If management addresses the front desk behavior, this would easily be a 5-star facility. The care itself -- especially from Jen and the doctors -- deserves nothing less

I had been in the market for medical insurance through Covered CA but the cheapest one I could…read morefind, that also allowed me to go to the doctors I had been going to for years, was a bit expensive. I decided to look into other options and did a search for places I could pay out of pocket. When I lived in Mexico, I had been using the services at a local hospital, paying a monthly membership fee for their services so imagine my surprise when I found out that the exact same system existed here. That was when I found Dr. Marisse so I booked an appointment. I found her originally on Zocdoc and the nearest appointment was in a month and a half. Within a day of making the appointment, I was called by the office to Nurse Shawna who wanted to make sure that I knew that all appointments needed a preliminary chat with the Doc, after which I could book my appointment. thanked me for letting her know that the next available appointment was that far away. It turned out there was a mix-up and that she did have more immediate appointments available. There is plenty of parking, as it is in shared parking lot with other businesses. However, there are two buildings with the same building number but with different locale numbers. Upper Echelon is in the building nearest to the AAA and the Farmer Boys. At the appointment, everything was clearly explained and we went over a sort of plan of attack, with regards to my concerns and what I needed to do. I appreciated paying less per month for the membership, which includes as many appointments as you want. The lab work and the tests are at wholesale prices so even with the membership fee and registration, all of this was cheaper than the plan I was going to get with insurance. What I appreciated was the quickness of getting an appointment. I have always hated waiting a few weeks, as a new patient, before actually being seen but I was able to book this within a week of the appointment. It was a week because their availability interfered with my work hours. Otherwise, I would have been seen earlier. All in all, it is pretty convenient and a wallet-friendly option. After that first appointment and the lab results came in, Dr. Marisse wrote a VERY long email detailing every point of concern. Which I appreciated because I went for answers and I was getting them. If you need a straightforward person to tell you what you need to be doing and not someone who has to be on your ass every step of the way, this is the ideal option. I would say the ONLY con is that they do not have appointments during the weekends. And since I work during the week, I have to take time off to go to an appointment.

I always have excellent experiences at Upper Echelon Medical Office in Fullerton. From the moment I…read morewalked in, everyone was welcoming, professional, and made me feel comfortable. A special thank you to Shawna and Karla--they went above and beyond to provide outstanding care. They were incredibly kind, attentive, and took the time to answer all of my questions without making me feel rushed. Their professionalism, compassion, and positive attitudes truly made a difference and turned what could have been a stressful visit into a great experience. It's rare to find a medical office where you feel genuinely cared for, and Shawna and Karla exceeded my expectations. I highly recommend Upper Echelon Medical Office to anyone looking for quality care and exceptional customer service. Thank you both for making my visit such a positive one! Dr. Marisse is truly one of the best doctors I've ever had. She explains everything clearly, never makes you feel rushed, and always makes you feel like your health and well-being are her top priority. Her professionalism and caring attitude give me complete confidence in the care I receive. I highly recommend Dr. Marisse to anyone looking for an exceptional physician.

Dr. Pyo and his team are truly exceptional. Dr. Pyo is incredibly knowledgeable, takes the time to…read moreanswer questions thoroughly, and makes you feel confident that you're receiving the highest level of care. One of the things that impressed me most is how respectful they are of their patients' time. Appointments are run with remarkable efficiency, and they've even seen me ahead of schedule on multiple occasions (something that feels almost unheard of at most doctor's offices). Despite being so efficient, I never felt rushed. Every visit has been organized, attentive, and personalized. It's clear that Dr. Pyo has built a team that genuinely cares about their patients and works seamlessly together to provide an outstanding experience. I highly recommend this practice to anyone looking for compassionate, knowledgeable, and efficient care.

Amazing office, doctor, and clinic staff. The moment you…read morewalk in, you're provided with top notch care. The office is always clean and welcoming. Highly recommend if you're looking for a primary care physician!

Quick service and nice folks. If you go to the ER, then it will take three or four hours minimum. I…read morehave been here a couple of times and it didn't take more than 10 minutes to be seen by a qualified medical practitioner.

They don't have a single nice receptionist. I've unfortunately had to come multiple times to this…read morelocation and I'm not even exaggerating, every single receptionist is extremely rude and has an attitude. They all seem miserable as if patients want to be at the urgent care in the first place. Healthcare is never fun, I understand that, but patients are sick and dealing with so many different factors that the last thing they need is rude receptionists who just sit down and are on the computer their entire shift. Maybe look into your receptionists because genuinely it is so miserable coming here and dealing with their disgusting attitudes. Be better y'all, this behavior is gross and sad.

Dr. Raed Ali is an outstanding orthopedic surgeon. He performed my first surgery in 2016 (Koflex…read morestabilizing device) and again on January 12, 2026 (L3-S1) I delayed surgery for a long time, but when I was finally ready, he and his team were there every step of the way. Ivy Johnson is an excellent PA--she truly listens, communicates clearly, and makes you feel at ease with any concerns. The entire office is wonderful--professional, supportive, and attentive. A special thank you to Esmeralda, his medical assistant, who is incredibly organized and always on top of everything. She really makes a difference. I hope I don't need another surgery, but if I do, I will absolutely return to Dr. Ali. I'm very grateful for the excellent care I've received and continue to receive during my recovery.

After sharing my story with so many people and tennis players, I wanted to give a 6+ year update to…read morereassure more people who might be scared or unsure about cervical disc surgery. I am a high level tennis player where my serve and essentially every overhand motion is essential to compete. After 6+ years of surgery, my serve is actually stronger and better post-op. I can't thank Dr. Lin enough and hope this message reaches anyone who might be wondering how they might feel years after surgery where you could lose something that means so much to you. I am so grateful I made the right decision and cannot encourage you enough to consider Dr. Lin.

I'm very grateful for Dr. Daphne Yen. I have severe arthritis in both feet and need shots every few…read moremonths. While the injections are not fun, Dr. Yen's wonderful bedside manner helps so much and makes them far more tolerable. She is gentle, caring, professional, and always makes me feel like I'm in very good hands. I highly recommend her.

Dr. Daphne Yen, DPM Did such an amazing job caring for my…read moretoes! After curing my fungus she had to deal with my ingrown toe nails! I couldn't be more happy and truly grateful to her knowledge and support! From the bottom of my heart I appreciate her! Guys won't go wrong with visiting the Fullerton center! Thank you soo much Dr. Daphne Yen, DPM

I've primarily been working with Cristian with my physical therapy, but everyone I've encountered…read morehas been very nice. I'm honestly always impressed that the team assigned to you all checks in with you throughout the appointment. Cristian has me on a regime to strengthen my hips and add mobility to my movements and so far I've been feeling better. My insurance recommended me to PT and I ultimately got to choose this location that was a shorter commute for me and I'm glad I got came here. I really appreciate the banter that happens here too, I've had several good conversations while putting in work to get better !

I have been going to them since 1997. Have gone thru name changes and physician and PA changes…read more Every one is amazing and the staff is so helpful. I'd recommend them to everyone needing pain control!