Dr. Ma and his office staffs are kind, understanding, and friendly, very easy to communicate with…read more Highly recommend to all.

The doctor is okay, but he doesn't talk much. It seems that he was either too cautious or not sure…read moreabout the illness, and we had to pressure him a little for what was just a second opinion from our previous family doctor. Admin was pretty bad, and I think this place is better for only Chinese-speaking patients. A nonrefundable $30 is charged for making an appointment, with an additional $70 after seeing the doctor. First, we paid cash since we didn't have time to transfer the insurance yet. But after we transferred the insurance, Vivian, the office manager, aggressively told us to go to the lab connected to the office for a discount since she thought we continued to pay cash. When we insisted to go to our lab, which was assigned by our insurance plan, she rudely told us to go back to our previous doctor. After the insurance was cleared, we had a hard time getting the doctor's lab order through email or text. We kept telling them we could not open it from our phone since the app they use is only good for iPhone and we have Samsung. Eventually, a girl from the front desk printed it out for us to pick it up. After a week (just after we picked up the blood test order), the same girl called me and asked me to pick up another one since the doctor forgot to checkmark "a few more things." She asked me if I had a pen so I could add to the doctor's original form myself, but isn't it by law that only the doctor could do that? Also, we got scared by just looking at the order form since other requests were written down to test for HIV, CMP, LIPIDs, CBC, TSH, VIT D, HBs, Ag, ACV, I FOBT... in addition to 6 checkmarks on the form from the doctor. There would be lots of blood withdrawn to fulfill this order! In the end, the same girl from the office (she is the nicest one who was willing to talk to us--the others were rude since we cannot speak Chinese) told us those additional blood tests we saw were added by default. But why were they handwritten there even though the form already had everything checked? The doctor only needs to checkmark which blood test he wants to order instead of writing each one down, which may confuse the patients and the lab? In the end, we could not go along with the blood test nor come back since there is no trust left--only doubts for professionalism and accountability! - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - As a response to the owner/doctor: 1. The misconduct and communication was on their staff--We already transferred the insurance, but Vivian, the office manager, did not know that. She insisted that we see their lab, and was very rude and unprofessional. 2. Their office staff mainly speaks Chinese. The girls who answered our calls kept pushing us away since they couldn't speak English well. Eventually, there was only one girl who nicely returned my calls and explained their situation. We never requested a native speaker. 3. The owner/doctor was lying in his reply. Doctors usually order blood tests--we don't know what to request. After we saw the doctor the first time and we had already picked up the blood test order a week afterward, the front desk called us to come back to pick up a second one. We did not want to come, so they said the doctor wanted to revise the blood test form and even asked me to "use a pen to add on the original form" over the phone. Is that even legal? Does the doctor allow patients to checkmark blood tests for him in his absence? 4. What kind of doctor's office couldn't send a blood test order by email, fax, or phone (since they use an app for iPhone only)? They asked us to drop by the office twice to pick up the blood test orders just because the doctor forgot or changed his mind. I feel sorry for the patients who come here because they can speak only Chinese--But shouldn't we all be careful and cautious for our health and well-being?!

I was there today and Margret Tsai helped me. She is a PA and she was very helpful and…read morecompassionate. I really like the way this clinic operates. I have been to a few and somehow, it just didnt click. I will be a long term patient of this clinic for sure. 10 Stars to Margret Tsai PA.

Great experience from start to finish! The office staff was incredibly nice and pleasant when I…read morecalled for an appointment, politely walking me through their new system to update my information. Margaret Tsai, PA, was wonderful for my annual checkup. She was unhurried, took her time answering my questions, and thoroughly reviewed my past medical charts.

My uncle died from esophagus cancer. When my mom went to see Dr. Lee for her first colonoscopy, Dr…read moreLee told my mom since she had acid reflux also her brother had esophagus cancer, he would advise to do a stomach scope when doing her colonoscopy. Luckily her colon was normal but her stomach scope showed Barrett's esophagus. Dr. Lee managed my Mom's Barrett's disease with a Japanese medicine. She has reversed to normal last week when Dr. Lee repeated her stomach scope. I noted dr. Lee had put extra effort to educate his patients about Barrett's disease and life style on his website. I really appreciate his passion in helping patients.

I have been this concierge medicine client for 2 years, i trust the doctor for his options…read more Easy to reach him by text and email, Worthy to be a concierge medicine patient. I know two of my neighbors also being Dr Lee's GI patients, he is specialized in hepatitis B, and H Pylori treatments.

Dr. Hsieh Is a wonderful MD. He treats both myself and my…read morehusband. I have been in healthcare over 40yrs. I have seen a lot. I wouldn't choose to go anywhere else. He is compassionate, caring, and trustworthy. The care he provides is excellent. Explores alternatives when needed.

My husband and I are knew pts to Dr. Hsieh. He is evaluates each problem, is understanding, kind,…read morelistens to the patient, works with any concerns I or my husband may have. I have been licensed for 40yrs in the Psych/Medical field. Dr. Hsieh is an amazing DO. I know many in the field, who I feel fall short compared to him. His staff is wonderful. Could not ask for a better PCP or better staff.

Dr Wu is a good dr! He spent enough time with his patient and is willing to listen. I also referred…read moresome of my closed friends to him. , but for some reason they don't want to go back. I've seen him many years at his other clinic. More than 1 year ago. I changed my insurance co so l need to go to his main clinic. I saw his front desk girl named Jennifer was kinda rude and impatient on the phone talked to the patient when my first day walked into the office. So I was very careful talking to her. Last month, after seeing dr Wu, I forgot to ask him to apply an ab ultrasound, so l called the office and spoke with Jennifer on the next day. She said I need to make another appointment to see dr Wu in order to get the ultrasound. But it takes long time to see dr Wu so she said I can do phone appointment. I know they don't want to do it for free, so I made a phone appointment a week later. After the phone appointment. I explained my situation with dr Wu, he gave me an ab ultrasound so I went 2 weeks ago. When I went to the place, the nurse told me the ultrasound I have is only for the lower ab. she suggested to ask dr to write another latter for me to do upper and too. So I called the office and talked to Jennifer and told her what nurse said. Jennifer told me I need to make another appointment again! I was very frustrated and asked her please ask dr since I am one of his old patients. She said: I am not his old patient at this office! She was very cold and no mercy and not kind at all! I decided to switch my family dr to another has very good reputation next day. When I went last week, they had a full house patient in the lobby, but the front desk lady and all other employees were all very friendly and patient. I was really impressed and glad my decision to switch the dr. I feel sorry for dr Wu didn't train his front desk person to be friendly, nice and professional. I guess lot dr they are busy, they might know how to take care of their patients, but forgot their employees specifically the front desk need to take extra care to the patient too since they work as a whole team.

Great Dr, Doctor Wu has been my PCP since 2016. Very knowledgeable Doctor and staff with a caring…read moreheart. He was extremely helpful and easy to talk to, a great listener and straight forward and helpful with talking through all the options. Dr Wu was attentive and truly cared for his patients. I trust my health with Dr Wu. Highly recommended!

Dr Ou is my fave doctor actually and ive moved around some and have gone thru quite a few doctors…read more He and his wife are so nice and smart! As a PCP, Dr Ou asks all the right questions and does commonsense treatment plans or sends you to further exams for any mystery pains. Staff is almost abrupt but friendly enough. lately, ive been asking for a referral and its been taking over a week. Now, in fairness, we did this over the phone and she was trying to prevent me from coming in physically just to ask for a routine physical test...but maybe they still needed me to follow up? it would be nice if i didnt have to. as far as i know, doc takes in both PPO and HMO and a variety of providers. i also love that i can communicate with him through his health portal (theres an app) and it also displays the results of your exams sometimes and summaries of your visit. I've made appointments using the app and asked him pertinent questions which he answered - unlike some docs who would probably be like, "oh i dont know, come down for an appt so i can check" Dr. Ou is very knowledgeble but he will never be annoyed when you offer information /treatment possibilities about a previous or recurring illness. He is COOL! Parking in front is limited but i've never had a problem getting a spot.

Not a pleasant experience at all. I've had this doctor listed as my primary care physician on my…read moreinsurance card for over two years. I called the office today to schedule my annual physical check-up, and the doctor himself answered the phone. He ran my insurance information through the system, and after verifying all the necessary details, he informed me that he is no longer accepting new patients. This is beyond ridiculous, and I wish I could leave a zero-star review for this unprofessional practice.

He is too busy for his patients. Front desk acts like they are better than you the moment you…read morechallenge them and lose patience if they have to spend more than 2 min with you. They are also woefully outdated when it comes to technology. Who still uses fax and letters for updates. Aren't everything digital? It is 2024, not 2000. You have to call them to get any type of update but at the same time they are too busy to help you. Maybe you won't be so busy if you use modern technology or have some type of app to communicate. The nurse and aids also talk about your case loudly in the front office. Never heard of HIPAA? He may be fine for regular meds but he won't be able to help you if you have any serious illness.

My family has been going to Dr Teng for years and he has always been very good to all my family…read moremembers! This office is very busy and sometimes there is definitely a wait but the nurses and Dr Teng does provide excellent service. Their phone line sometimes are busy for half an hour and I can't get through to make an appointment. The office is very clean and Dr Teng is a very nice and patient focused doctor. I have never seen him raise his voice or get upset, super patient in answering all your questions and give you what you need, especially referrals to specialty doctors. My aunt had an eye problem and she got referred to one of the best at USC University medical center. Note this office is currently not accepting new patients as I was trying to refer one of my friends but she was turned down.

I have been a patient of Dr. Jack Wu and Dr. Angela Cherlin since 2014. I work as a nurse and work…read morewith doctors on a daily basis. Both doctors are courteous, professional, and do not rush my appointment. The office staff is kind. Often, I have to be squeezed in or make an appointment last minute and they try their best to accommodate since I work 12 hour shifts and it is hard to make an office visit except on my days off. I am excited for them to move to another newer building as the building they are currently in has bad parking and is not renovated so it will be great to see them when they move to the brand new office! The office staff is good about calling me back as well regarding insurance related referrals or letting me know a follow up result, which I am very thankful for as some other offices can forget about their patients in their hectic schedules. They do very well with following up! Which is important because I imagine if you have abnormal tests or results you would want to them to make that a priority so you could get appropriate care or follow up as needed. I do my annual physicals with the doctors and usually only come for something like evaluation if I have a horrible lingering cough that has been around for 1-2 weeks. The doctors will prescribe antibiotics if it is appropriate. My husband usually visits for the same reasons. The wait time could be improved as my appointment times sometimes stretch out to 30-1 hour waits. I understand some other patients may have many questions and both doctors are nice enough to answer them thoroughly. I often cannot complain about the wait time as they have squeezed me in several times when I desperately needed to see the Dr! Overall great doctors! :)

Do not recommend. In…read moremy family's experience, medications were prescribed and continued far longer than they ever should have been, with little transparency about risks or long-term consequences. Only after consulting other doctors did we realize how inappropriate the situation was. Watching a loved one deal with the aftermath has been extremely difficult and could have been avoided with proper care and oversight. Patients trust doctors to act responsibly and communicate honestly. That did not happen here. I would strongly suggest looking elsewhere for care.