I am writing this review after a deeply upsetting and unprofessional experience during my recent…read morefollow-up appointment. I was called in to discuss blood test results, but the appointment quickly devolved into a confrontation because I had not yet completed two routine screening tests (Mammogram and Pap test), which I delayed due to a recent family emergency. Instead of courteously discussing my situation or checking on my well-being, the doctor accused me of being uncooperative. He was visibly upset and--without any discussion--he abruptly stormed out of the room, leaving the nurse to speak to me instead. The nurse's attitude was equally dismissive. She doubled down on the accusation of non-compliance, stating I should change doctors, and added that I hadn't taken a previously prescribed medication. When I stated I had no record or notification of that prescription, she simply declared it was "not their fault" and effectively ignored my attempt to clarify a misunderstanding. The lack of care and courtesy was shocking. Patients should expect compassion and an effort to understand their individual circumstances, not to be treated like a child being reprimanded by an old-fashioned school faculty for "bad behavior." I understand now why this office has received so many negative reviews. There are many excellent, compassionate family doctors accepting new patients. I strongly advise anyone seeking respectful care to avoid this practice.

Our family had very bad experiences with the office staff and the doctor. Insensitive, rude, and…read moredon't care about the patient's need and well being. The doctor misinformed and the patient missed the treatment opportunities.

Doctor Gu has been our family's GP for many years now. He not only brings his knowledge and…read moreexpertise to our needs - he actually personally cares about us. The office and medical staff are also invariably very polite and helpful.

I often come out of there asking why I went to see him (convenience? history? stupidity on my part?…read moreprobably all of the above). Every time I see him, I feel like I could have given a better diagnoses on myself, the only advantage he has over me is he can write prescriptions. Hence my visit today. I need a California prescription in order to see a PT because my NY one is not valid (like many others, this is just another stupid law). I tell him about my torn ACL and how I had surgery and his following question was "ACL, what is that?" ................... First question that came to mind was "really? who's the doctor here?" I understand he's no orthopedist, but really? He then pulls out a prescription pad like those they write for drugs and writes on the pad "Physical Therapy, ACL + MMR" without what kind of exercises needed or types of therapy. My visits each time with him reminds me of if SNL had a skit, it'd be about a family doctor and no matter what the problem is from a scratch in the skin, to broken bones, to people that need surgery the doctor would write a prescription for everything! Don't get me wrong he's super friendly like Robert mentioned, but that's the only reason my review was 2 stars at not 1.

I sm Dr. Lu's patient for over 13 years. He is the best doctor I have ever seen. He is always kind…read moreand nice to his patient. I am so lucky to have him to be my nephrologist.

I am a 66 years ole retired as a government employee and schedule appointment to visit Dr. Lu on…read more06/13/2019, sooner I arrived Dr. Lu's office after I paid $35.00 co-pay, and I was asking to pay another extra $150.00 for no reason even I told the reception I had a PPO insurance and she insisted I need to pay $150.00 cash and she would not accept either credit card or check, without $150.00 cash Dr. Lu will not see me, and said after Dr's office received payment from my insurance then they will refund the money, make me have no choice run to bank to withdraw $150 cash instead to received medical care. but till now I still not received any money back even i had been back to visit Dr Lu's office for 2 more time and ask the lady but answer always said check will mail to me soon. also after she collect $150.00 dollars and stated will issue a receipt to me but never happen and ignore whenever I ask for receipt. I am 66 years old but I am not just immigrant into USA now,

He is too busy for his patients. Front desk acts like they are better than you the moment you…read morechallenge them and lose patience if they have to spend more than 2 min with you. They are also woefully outdated when it comes to technology. Who still uses fax and letters for updates. Aren't everything digital? It is 2024, not 2000. You have to call them to get any type of update but at the same time they are too busy to help you. Maybe you won't be so busy if you use modern technology or have some type of app to communicate. The nurse and aids also talk about your case loudly in the front office. Never heard of HIPAA? He may be fine for regular meds but he won't be able to help you if you have any serious illness.

I am Dr Teng's patient for at least 20 years , my family members also are his patient too, he help…read moremy husband to found the best heart surgeon in La Jolla to recover his problem, Dr Teng has great knowledge and passion to help patients it's unbelievable, he is the best best doctor !

Dr. Cherng has been my doctor since I was like 5, idk don't remember. He's a very friendly/…read moresarcastic doctor but very very efficient. He helps me with all my medical forms for job applications and is very nice The wait usually isn't too long and also he's located in PIH where there's a pharmacy. Medical labs are located just across the street so it's convenient for blood tests.

Seriously the best family doctor you can have! We have Dr. Cherng for our family more than twenty…read moreyears. His knowledge and honesty help you to understand your health concerning, take further exams but avoid unnecessary anxiety. So although we moved out of the area many years ago, but still drive hour away to see him. Dr. Cherng not only an excellent doctor but also a great person that you will respect from your heart.

Doctor Soriano and NP Kimberly is all you need . They welcomed me and made me feel right at home…read moreand comfortable . I definitely recommend this clinic . 100/100.

Excellent staff and physician with communication and care. They took the time to listen and help me…read morewith a good plan for my health needs.

Terrible experience. The doctor doesn't explain anything, very unpleasant. There is barely any eye…read morecontact or interaction. I felt like any questions I want to ask are absolutely not encouraged and welcomed.

Very nice doctor and front desk staff. The doctor are very patient. Recommended. I did my body…read morecheck by Doctor Feng every year.

Dr. Chang and the staff at Star Health Medical are highly professional and caring. As an undergrad,…read moreI had the opportunity to shadow Dr. Chang over the summer and witnessed his commitment toward his patients and his students. He is exceptionally knowledgeable, dissecting questions at different angles for his students/residents. He is also highly compassionate toward his patients. Whenever patients hesitate to take an annual scan out of fear, he would always encourage them to overcome their fear and inform them of the significance of regular screening. After my shadowing experience at SHM, I recommended Dr. Chang to my mom. As a first-gen immigrant, my mom has always been very anxious about seeing doctors in the US. But after her visit, she said Dr. Chang was very patient and informative. He insisted that my mom do a mammogram despite having done one back in China 6 months ago. The most recent mammogram reveals that there are suspicious masses! But thankfully, we were able to bring the situation under control due to early discovery. As a pre-med student, the shadowing experience was educational and encouraging. He is a fun and approachable guy and thoroughly answered all my questions about med school and application. As a family member to his patient, we are thankful for his professionalism and compassionate communication. I highly recommend Dr. Chang!

Oh, please. If there's a zero star, the NP deserve a zero star. I was calling them today like 3…read moretimes regarding my mom's lab results. They keep saying: "oh, we're busy right now, we'll calling u back." It never happens. All lies. Zero calls back. Worst one, the NP was yelled and didn't even want to listen to the complain, and hung up. Waow! What a service! Super epic. They called, inform about "something" that wasn't a clear instruction, and wanted us to check with a neuro specialist. How to communicate with the next doctor, if the instruction I received wasn't clear? If u inform something to someone, and someone communicate it to someone else, and it became unclear what do you want, cannot give response back, get the hell out pls. Do it yourself. Don't care what u want anymore. When I asked, "nicely"... their response was: oh, we're VERY busy right now, we WILL call you back. PRETT!! "Liar!" And the NP was saying: "don't u understand that we're VERY BUSY!!" "You need to listen to me!" (When she's the one NOT listening!) (After I called 3x and waited for them to call back like almost 8 hours???) Don't u think I AM NOT BUSY MA'AM? I was "too busy" waiting for your response, just to ask, what do u want from the neuro? From the kidney doctor? What the hell u want? Explain it nicely, not so complicated ma'am "busy-in-the-world." I'm sure the doctor is a nice person, but NOT the ma'am NP! She's a fucking bullshit!!! Not a profesional at all. They tend to hanging up their phone OR just blocked u into a busy line, so when u called them, NOONE (like literally noone) will pickup the phone OR listen to your voicemails. Their phone is broken, just like their heart is broken. Probably, just come to their busy office, and see how "busy" they are blocking people's phones call to make a very QUIET room. Wow!! Applause to their profesionalism. That's how they got their profesional degree. Just blocking people's phone, and do prescription till their patient's kidney is broken.

Dr. Aron David is my primary doctor, but when I go I mainly see Barbara Barlow, NP (Adult Nurse…read morePractitioners) and I prefer it that way. I love Barbara Barlow, she is amazing. She explains everything to make sure you understand it, but she doesn't talk down to you, which a lot of doctors do. She calls you back to follow up. She is detail orientated, smart, and easy to talk to. I have a really high opinion of Nurse Practitioners, they are just like doctors but better because they don't have the ego. They actually take the time to answer all your questions and talk to you until you are satisfied.

Dr. Aron and Dr. Barbara Love my doctors been there for…read moreover 20 yrs, Dr. Barbara is not only a doctor but a friend everyone in the office know your name and always a happy greeting was with Kaiser for two yrs was not so happy with them, first chance I was back and happy again Delia Llamas

Both Dr. Bao and his staff are medically knowledgeable, friendly and attentive. When he had…read morephysical examinations for my parents, Dr. Bao asked them in detail about their medical history and current physical condition. And carefully checked every part of their bodies. The cognition of some chronic diseases exceeds the level of many specialists. The clinic also provides patients with various vaccines.

The service has really declined throughout the years to what is now left. If you care about your…read morehealth and well being, along with customer service and proper medical attention, diagnosis and treatment then DO NOT under any circumstance become a patient of this "medical clinic" and establishment. If your are lucky to get an appointment with their limited operating hours, you will wait well past an hour after your appointment time to be seen by the physician only to then be rushed out as quickly as when they asked for your copayment upon entry. The lack of bedside manner that you will receive nowadays by the physician will only be overshadowed by what passes for customer service with the mediocre reception staff whose lack of basic human intuitiveness must be standard operating procedure for this establishment since no management in any business environment would allow such disservice to its customers unless it was part of their SOPs. Zero stars needs to be an option that Yelp has to implement to properly rate establishments like this one that don't deserve even half a star. As the primary care physician for my son they flat out refused to order certain vaccines that he needed to receive while asking me to pay in advance for other vaccines they would choose to order and claimed they would reimburse me when my Blue Shield insurance paid them. That is a practice that in my 50 years I have never seen any PCP office try to pull. They didn't just lose my sons business today but my whole family as patients. Needless to say that as soon as I am able to, I am switching all 5 of my family members over to a different PCP, one who values and takes serious their Hippocratic Oath. If you are a patient of this establishment and have been on the fence about switching to a new practice like I have, but hate all that comes with making that change then take my story as a sign that you are making the right choice and should do it immediately. If you were thinking of joining this establishment then take my words as a warning for why you shouldn't.