Although I have been reading/referencing reviews on Yelp for several years, this is my first time writing a review on this platform, as I found it necessary to share a recent, highly unpleasant experience at Roxie's Dry Cleaning.
I and my partner started using Roxie's for dry clean about half year ago, and as simple dry clean of shirts and scarves goes, we had had no problem with their service. Only about a month ago I brought in a pair of designer's silk pants for a minor tailoring job.
As I have had 17 years of experience using various different tailoring services on both coasts of US, in Europe, and in East Asia, I knew very well how to communicate with tailors to express what I want done in a tailoring job. I explained very clearly what I wanted the seamstress at Roxie's to do with my pants, and explicitly emphasized the fabrics, dimension, and the type of alteration I wanted. The lady (assuming it's the owner) agreed with slight impatience upon my repeat emphasis on certain specification which I goodheartedly took as her confidence.
When I eventually returned to the store for the pick-up, alas! I was horrified to find out that they had done something completely different and exceedingly messy- and ugly-looking to my pants! On top of that, they had ruined/torn the already delicate original fabric by removing something that was not supposed to be removed. I was already discouraged by the damage done to the pants, but still suggested to the same lady to remedy at least part of the erroneously done alteration, of which she pointedly expressed a slight annoyance. And throughout the communication process I remained friendly, polite, and clear.
At last, when I returned for the second time for the pants, it became clear to me that they could not do any better to the pants and she had stubbornly not taken my directions, and the result was that I lost a pair of expensive and beloved pants for the errors they made. In addition to the poor tidings of this business, the lady/owner I'd been dealing with triggered a violent row in the store with me. At first I was just explaining to her and her associate why I was not happy with the job they'd done, and before I was able to finish, she threw the pants at me and spoke loudly in a tone of chastising, "What do you want? You don't want to pay? Is that what you want?" And on it went our shockingly unpleasant argument, mostly because she refused to admit that she had made a mistake, and blamed me for taking in a pair of pants that was already "broken" (which was a total lie). When I demanded that she at least apologize to me, she aggressively refused to do so, and continued putting the blame on me. I left with her turning her back on me and a violent discord not peacefully solved.
My extremely unpleasant experience at Roxie's was first caused by a badly done tailoring job, which would not necessarily lead me to write this negative review. However, her attitude toward me -- both as a person and as a customer -- was what truly offended me. Based on a couple other reviews which praised her customer's service, I can only say that perhaps she has differentiating attitude towards different customers, or perhaps she is nice when things go smoothly and as expected. But with the incident of my pants and her dealing with me, I have to state honestly that this lady/owner of Roxie's had reacted not only absolutely unprofessionally, but also in a manner which is rude, aggressive, uncivilized, disrespectful, and upsetting. In short, my most recent business experience at Roxie's is shockingly bad, which now prompts me to encourage anyone who might be considering visiting this store to retreat and find somewhere else. read more
