I had dropped my snow blower mid march for the warranty service, now after almost 2 months I am still awaiting for the service.

In my first review, I thought I would be without my new chainsaw for only a couple months. I spent a lot of time on the phone with Husqvarna customer service and Rosemount Saw and Tool over the first 4 months of waiting. The. First. Four. Months. The next four months I spent waiting, I just forgot the saw even existed and moved on with my life, sans chainsaw. No phone calls or updates on progress over the next 4 months. In case you missed that, IT WAS EIGHT MONTHS LATER! Finally, over 8 months later, I received a call from Rosemount Saw and Tool telling me, with zero inflection, that my saw was done. When I picked up my saw, which now looked like it had been drug behind a truck for a few laps around the 494/694 loop, I didn't get any apology or any acknowledgement of the fact that my NEW saw sat in their shop for over 8 MONTHS. There is no way I can stress this any more strongly, but literally any service shop would be better than this place. If you're looking for a local Husqvarna dealer, go literally anywhere else. Anywhere else. read more

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Got my pocket knife sharpened for $5, they got it to exceed my standard and at the time they said they would have it done. No complaints, just a small business still doing their work. read more

Absolute terrible experience. Long story short. Brought my snowblower in because it was running poorly. They said it needed a some other items which i declined. They then came back and said it needed a carburetor. I approved the carb replacement and when I went to pick it up they said "I hope that works for you" which I found like an odd thing to say. The snowblower had zero gas in it and when I ran it, It ran exactly the same and died multiple times trying to use it. Im confident they shot gunned a part at it, didn't test it and now im out $298 for nothing. I refuse to rent another trailer and go back. read more

I'm sorry I want to really like this place and have done so in the past over the 20+ years I have used on and off for miscellaneous needs. However, I just can't in good faith recommmw d them anymore at r his time. This last time they had my mower for at least 6 weeks. I told them to get it up and run and ready to cut grass. upon return home I didn't. heck for another week and assume ( don't do this with his outfit unfortunately) and when I went to use the mower blade didn't even engage, throttle was horrible and motor was surging. i was charged 200. I had to pack it up bro got back and they assured me they would look at asap. 4 days later and still nothing. I have been more than patient and understanding to there lack of employee needs but stop taking people equipment if you can't I. What you have. Is suspect if something doesn't hangers fast it's done ones ownership. Really sucks because I really want to support them but enough is enough read more

Owner of this store was extremely discourteous upon entering his establishment. I'm 76, disabled and he continued to be disrespectful as I explained my problem. He really didn't want to help me finding a repair part. Said I didn't have correct model information. But my information was taken off machine, even had a photo. Continued to be rude acting, and said information was wrong. I wanted help, but he actually yelled at me. I certainly would not give your business to this establishment. read more

Brought my husqvarna lawn tractor in to get the blades sharpened and level the deck if needed. Received a call that it was finished 2 days later after I had called to see what the deal was since I hadn't heard anything. Paid $60 total to have the blades sharpened. Brought the tractor home, started it up, and started mowing my lawn. Mowed 2 passes and saw that the grass was all torn up down to the dirt. Raised the mower in into the air to find the blades put on upside down. I called them and they told me to bring in back in. (Why would I waste my gas and time to bring it back so they could forget something else). I decided to take the deck off and reinstall the blades the correct way. Couple days later, today, (6/15/2017), I was near the store and stopped in to show them the pictures and told them my grass was all chewed up. The "manager" came out and told me that it wouldn't tear up the grass, it would just push the grass down... I walked out because I was so irritated and didn't want to get into an altercation. Please just own up to the mistakes that your Techs make if there is valid proof. As a veteran and somebody who loves to help local businesses grow, I will not recommend this place to anybody in the future. read more

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Rosemount Tool and Saw has great expertise and service. I've been a happy customer for 6 years . Deserving of 5 stars. read more

They told me they had a chain for me I drove 45 minutes to pick up and when I walked in with my big chainsaw the one service man laughed right away and said we don't sell chains for that and that was it no I am sorry for the other idiot's making me drive that far that told me that they had one for it on the phone when I told them what I had read more

I brought my 35-year-old Honda snow blower in for service. Blower had no power and needed general maintenance. After some time searching for parts and doing the repairs, I got the blower back. Blower still had a power issue and wile I had it back I broke the drive cable. I brought it back to Rosemount Saw and Tool to have it looked at again. They could not find a cable, Honda no longer made them. Rosemount Saw and Tool had traded in a blower similar to mine and took the cable off that unit and put it on mine. They fixed the power issue at no additional charge, $150 repair. In business today stuff happens. It is how you take care of the customer that matters. Mike, Jeff and the guys at Rosemount Saw and Tool stepped up to the plate and went out of their way to take care of me as a costumer. The snow blower has not run this good in years. I highly recommend Rosemount Saw and Tool for your service and sales needs. Thanks again guys. Sincerely, Dan Klein read more

I will never go here again. I brought in my snow blower to have a general tune up as well as the auger and chute needed to be repaired. I never had any issues with the unit starting. I paid $285 and the blower wouldn't start, we were told to try a few things and it still didn't start. we were then asked to let it sit, and try later, which we did and when we did the engine cracked in half rendering it useless. Rosemount saw and tool refuses to rectify the issue without having me pay them more money. they refuse to accept responsibility and told my husband they don't care what customers have to say about them. read more

I've only been to Rosemount Saw & Tool a few times but each time they have always been very friendly and done a great job for a great price. I always recommend them to anyone needing service on their lawn equipment. read more

Do not like this place I simply called them and they already talked down to me and mocked me for asking about an item that they don't have in there store read more

I've had consistent good service from them over a period of years. They do a good job on saw chains, they're done on time and come back sharp with the rakes set properly and without excessive removal of metal. I've had them work on lawn mowers and snowblowers and the work is done correctly and on time. I have used their pickup and delivery service and found them to be on time. For several years I used their seasonal storage service which was convenient if somewhat expensive. read more

I have lived in Rosemount since 1986 and have used their business for years and this is the second owner that has owned it. I guess it would suffice to say that in that period, there have been about ten transactions with that business. The business is a Godsend. Nobody takes trade ins on new lawn mowers yet they will and deliver your new one free. The lawn mowers are broken and sitting in your garage, no problem they will recycle for free. Cannot afford a new lawn mower, they have plenty of used mowers or in the winter snowblowers. I even have them restring my electric weed eater. Any bad experiences over that period of time? Just one, had to wait for the repair of my John Deere lawn mower, obviously it was old because I don't believe they make self propelled lawn mowers just riding mowers. I gave them a five star because of the breadth of their services and understand that small engine repair is not easy especially finding good help in this labor market. My review gives a look at the business over my 30+ years experience. read more

A few weeks ago I had them do a tune-up on a snowblower of mine. A few days after it was returned I finally had need to use it. It ran for about 5-10 minutes and then died and would not re-start. I definitely suspect something was done wrong to it when I had it in the shop. I decided to not take it back to them since clearly I don't feel as though I can trust their workmanship. The money I paid them for the tune-up was completely wasted, so I'll take the unit elsewhere for a check-up instead. read more

they did a great job tuning my leaf blower. Great job. and their sharpening service is great!