Travis was super knowledgeable and thorough! He explained everything he was doing, why, and what options I'd have as a homeowner. Highly recommended! read more

Great service and effective!! I am a current client about a month into service on a 3 flat building that was experiencing mice and some minor bugs. They've done a great job so far!!! read more

Travis is great- he's the "STAR" man- we have a problem with a gang from the ally of STARs.. at least that's what we call them not to scare my 3 year old. Travis is great to work with, always a smiling face. Rost Pest solutions have solved the STAR problem we have. read more

Warning to pet owners - the bait boxes Rose uses are not secure. I found the packets of poison strewn around my yard and the tech explained that it's pretty common for squirrels to do this. read more

I manage a large arcade bar in Chicago, and we've used Rose for all of our pest control needs for many years-- but I wanted to take the time to write my first review EVER for a business (!!!) because one of Rose's current technicians, Travis, has been absolutely wonderful. Travis has gone above & beyond for us-- his attention to detail, his patience, his work ethic, his friendliness & professionalism are all so impressive that we felt the need to highlight this great young man. Rose Pest Solutions have always worked well for us, but Travis has truly amped up our appreciation for this business, and his careful & diligent work has certainly made a huge difference for our business. We look forward to having Travis's expertise continue to be an asset to our business. Thanks Rose! read more

Thank you Rose Pest Solutions for ridding our home of a crazy ant infestation! Thankfully, we are now ant free. And a special thank you to Eric Dennis for coming back and doing a complete extermination outside including our garage. So glad I called Rose. I highly recommend them to anyone looking for a reliable exterminator. Jan Bower read more

very rude. We'd scheduled an appointment and apparently missed the person (though I was sitting next to the door the whole time). Claimed they rang the doorbell - which we don't have. My wife called to reschedule and the person was very rude to her. We've used them every year for eight years but will go elsewhere now read more

I called Rose Pest Solutions regarding rats that have burrowed themselves underneath my garage. My initial call left me with a positive impression as they promised to survey the yard, garage and surrounding areas as well as our house to make sure no rats were trying to get in. Well when the employee came I had none of that. He literally came in and threw a couple bait boxes down near the burrow holes and tried to call it a day within a matter of less than 5 minutes. I began to complain stating I already tried bait boxes and that they were useless as the rats were getting food from the alley. I did not pay this place $150 for simple bait boxes. He called his other co-worker and they came back a couple days later with some spray that literally did nothing. And that was the extent of the service. So I paid $150 for literally nothing. They tried to charge me $50 a month so they can simply come in and change a bait box. This was the worst pest control service I have ever experienced. I would not recommend this place to anyone. read more

Rose's will sell you on their quarterly service, but charge you monthly. However, they won't actually follow through on the quarterly visits. You have to call and make an appointment. When the technicians come out, they are professional and courteous. However, the billing process is not acceptable. I would caution any commitment to their subscription service. read more

The staff were very friendly; however from the date of our appointment to the time they sent the quote was about two weeks (even with a phone call inquiring about our quote). In addition they stated they do not plug up any holes where the mice can enter. read more

Great experience working with Rose Pest. Their tech Travis took extra time and effort to explain everything to me I'm terms I could understand, and go the extra mile to solve my issue. I trust that they're not forcing us to pay for things unnecessarily, but providing transparent updates about our options. read more

I had to cancel rose for a couple months until I could catch up on my bills. They said I had a credit on my account so I said I would like to use it. the technician called me I returned her call she never returned my call. I called coporate they said I cancelled my program I said I had a credit they said I had to sign up again in order to get my credit used up. read more

Have been using them for over 5 years and they are great, Travis was the last tech that came out las week and he was awesome

We have been using Rose Pest Solutions for our daycare center as part of our regulated monthly visits. We have been using them for the past 2 years and are extremely satisfied with the quality and level of service we have received. Our technician Travis Clay does such a fabulous job of explaining everything in detail and his customer service skills are amazing. He inspects everything and keeps our daycare proactively free of pests. We are grateful that he helps us keep our kids safe. read more

Earl from Rose Pest Solutions is the best ! He was patient, knowledgeable, professional and very thorough. He inspected every inch of the apartment. He provided us with preventative measures, and even complimented us on our well kept apartment... I am very pleased with Earl's work.. read more

Always show up when called and provide excellent service. Chicago has many rodents and my rentals are free and clear of them.

having to edit this bc of "service" manager's (L.T.) behavior. The second business day after their visit for rat control, I received weird and hostile email first thing in the morning that I need to sign the extended service contract NOW or they will jack the bill up for the service 2 days ago. I was planning on the return service, but not now. Not while someone like that thinks he is boosting sales by strong-arming customers. More likely to lose customers. read more

Rose provides prompt service! Steve, my tech is knowledgeable and friendly. From the time of my call, Steve was on-site, baited the site, checked back the next day and re-baited. By morning the rodent was trapped all in less than 48 hours. Will continue to bait and monitor. read more

I've had the pleasure of working with Steve Lowe for several years now. Steve is a stand-up guy. He listens to my individual needs when it comes to my custom pest control program, and helps our business locations stay in-compliance within the context of city & state regulatory requirements. I always enjoy Steve's company when he comes around. He has a laid-back approach when it comes to pest control. Nothing comes as a surprise to him, well...because he's seen it all in his professional experience. He always reassures me that we have nothing to worry about, and that he'll be there to follow-up with pest control treatment services if we have a target pest that we feel we need to address. We've worked with large companies like Orkin in the past, however for the price, I believe Rose Pest Solutions far and away is a better value. Thanks for all that you do for us! read more

Ideally, I'd like to give a 3.5 rating overall, but that is mainly because the representative I spoke with was terrible in terms of communication. However, the exterminator was exceptional. I found Rose Pest Solutions after googling because the prior exterminator I had found, never did anything and I still found bed bugs in my unit. I was in contact with Lisa who was the representative. She first came in to do an inspection. Communication overall was lacking and she was barely responsive to my emails. I had to continuously call her to ensure we were on the same page and to schedule an appointment as soon as possible. It took at least 2 weeks until an appointment was finally made. When the exterminator came in to do the first treatment, it was overall a good experience. He answered all of our questions that my roommates and I had, thoroughly told us what was to be expected, and how long the treatment should take. He gave us clear notes and tips in case we do see bed bugs after the first treatment and before the follow-up treatment. He confidently gave us answers we were looking for, and reassured that our bed bug problem was only a small one, and that we were lucky enough to catch it early before it was a severe infestation. Overall, the treatment was successful and we haven't seen a single bed bug after the follow-up treatment took place so kudos to the exterminator. I only wished communication with representative could be better read more

We live on the ground floor of an older building and recently adopted two cats. Unfortunately, the cat food has attracted ants which in turn attracted house centipedes. Since it is slowly getting warmer we were worried that our ant/centipede problem would only get worse. I got in contact with Rose on Tuesday and they had a technician available to inspect and treat my home the next afternoon. Emil was great, he thoroughly sprayed the outside of my place around all the windows and anywhere else unwanted pests could enter. He then helped me move all my furniture so that he could spray along the baseboards in the entire place. He was very friendly, easy to talk to, and answered all my questions regarding indoor pesticide use around our cats. I appreciate how prompt and professional Emil and Rose Pest Solutions were in addressing my ant and centipede issue. read more

Our condo signed up for the rat management service (bait boxes). They were very responsive at the start of the process. Obviously they want you to subscribe on the annual plan. Be sure you have them add to the contract that you can stop at any time without penalty. This took some time to do and it seemed like they were reluctant to do it. We had rats basically living next to the bait boxes so I am not sure this solution works in all cases. When it came time to stop the process we wanted the key to be able to open the box to ensure there weren't any critters in the box and they refused to do this. They said the boxes were ours and it was our problem. Didn't seem very environmental to tell us to essentially throw the boxes away. I'd ask them up front to have a key to the box so you are able to inspect if needed. They seemed more concerned about collecting their monthly fee than solving our issue. We won't be returning. read more

After water main construction stirred up critters all along our block, we found a small roach scurrying in our sink! YIKES!!! Our apartment complex always uses RPS to deal with pest control and so they sent out a technician to come help with our issue. They never trivialize the situation and even though we only saw one, Emil still took the time to treat all over in our kitchen. He came in and treated the area and was out pretty quickly. He was knowledgable, nice and efficient. Emil, thanks for making a gross situation not feel so terrible! :) read more

I would give this place 5 stars, but I have to called for some help to the office because I was having problems with a Yelp voucher that I wanted to use and woman name Jackie was nasty she said I don't work for Yelp you need to call them. If you advertise on Yelp Rose need to train their employees to trouble shoot some of he basic issues like the one I have today. I couldn't print the voucher. She should give me a different solution for it. Super disappointed with Jackie she needs to work on her Customer service. However, Earl the pest control guy was super nice Great job Earl. read more

We had them out to our house weeks ago and the cost of treatment was agreeable but they don't do the service when they come. You have to sign a contract which takes them about 3 weeks to prepare. We are still waiting and we now have 1,000's of ants in our house. We'd pay triple what they want to get them here for the treatment but they just won't come or follow through with the paperwork they say I have to sign before they will come back. I am finally going to call someone else tonight. We wasted three weeks and it was very frustrating. Their system is so antiquated. read more

We knew we had bed bugs: bites, blood dots, spotted a dead bug (that we foolishly threw out instead of keeping as evidence). But we couldn't find them. We got the free inspection from Rose Pest Solutions. The landlord was present for the inspection, since my partner and I were both working. Apparently, the technician checked our mattress, couldn't find the bugs, made no further efforts (though, our landlord didn't want anyone to find bed bugs because they didn't want to pay for treatment, so I'm sure they didn't press) and told our landlord (who relayed to us) that we should just wash our linens in hot water. In disbelief, we got a second opinion from Chicago Bed Bug Experts the next day. My partner was present. Ten minutes in, they found the bugs, in the bed frame. While Customer Service seemed professional and tried to be helpful, note that it seems Rose Pest Solutions is not allowed (?) to disclose an inspection's findings to you, the tenant, unless you were there. You will HAVE to talk to your landlord if you want to know what happened. read more

Shalonda was responsive and has great knowledge dealing with fly infestation. She answered my questions and concerns, I'd highly recommend them! read more

Tech was great! Super nice and knowable! Very respectful of property. Very good at his job and so friendly!

The building I live in has bed bugs. Rose Pest Control was called by my landlord. The technician, Ray, came in and immediately said to me, "So you think you have bed bugs." I said that I did have bedbugs and he asked me how I knew that, so I told him I not only can see them but I had bites on my arms and face. He looks at my bed and says, "Yep, you have bed bugs." DUH. The first treatment he did was very thorough, although he didn't wear a mask or ventilate the room when he was spraying and he kept coughing throughout the treatment in that room. When he was leaving I asked when I could go back to work because being a nanny my employers don't want to take the risk of getting the bedbugs. Ray replied, "You shouldn't have told them about the bedbugs." Not a good representation of the company. The second and third treatments were not as through. The second treatment he rudely asked me if I had a drill to take the mattress slats off the bed. It would have been nice to have known about that at the first treatment so I could have rented one. I do not feel that I received the best service. After the third treatment I asked Ray what needs to happen next. He said nothing it is all done. I asked how do we know if the bed bugs are completely gone. He said, "You need to sleep in the bed and if you wake up with bites you still have bedbugs. NOPE! Also, at the first treatment he pulled my bed about six inches farther from the wall. It was already six inches from the wall. I had taken before, during, and after photos of my bed. After the third treatment Ray had pulled the bed again resulting in the footboard bowing in the middle, and separating from the frame. Neither he, nor my landlord mentioned it. There were some shady dealings going on between Ray and my landlord. Ray falsely representing Rose Pest Control by wearing his uniform while doing side Pest control jobs. Max, Ray's boss told all about what my landlord was not doing about the bedbugs that he needs to by law. When I called Max a couple of days later he was unavailable so I left a voicemail. I have called a couple more times and was told each time that he was unavailable and that they would send him a message. He has not replied to any of my messages. I then asked for his supervisor. I left a message for her, too. She has never returned any of my messages. When I called back twice she conveniently was nit available. I asked for the name and number of Lisa's boss and was told that there is no one above Lisa. I then asked for her email and was told that I already had a message for her from me. When I asked for corporates phone number the woman answering finally gave me Lisa's email. She did not want to give me corporates number. If you Google this company the reviews for this Chicago location are really bad and most mention no responses from the service manager (Max) or Lisa. Let's see if Lisa ignores my email, too. read more

We bought a new house in Logan Square a few years ago, and signed up for the quarterly service from Rose Pest soon after. I hate bugs, so I figured a preventative approach would be best. I only planned on doing one spray session and just calling them when needed. However, I'm so glad that i signed up for the quarterly (~$450/year) since it covers anytime they come out when I have a problem with pests...mostly rats. Scheduling is easy and Steve always arrives in the 2 hour window, with a 30 min heads up that he's on the way. Of course, rats have been invading the yard and Steve has been great about coming out regularly to check on the traps even between the regular service dates. We've had two traps in the yard for a year and Steve comes out to refill the traps about every 5-6 weeks. Every time except this last all the gel poison has been gone. Steve has even stopped by to pick up a few dead ones in the yard. Can't beat that kind of service! Thanks Steve and Rose Pest! read more

I have used Rose a number of times with good success, but my bed bug problem was poorly handles and did not follow Chicago's guidelines re followup spraying. They did not get in to the condo unit for the followup and did not notify the board. In the 5 weeks without spraying it could have spread and become a bigger problem. No written report as well, not that I care,, but the city ordinance requires I keep track of it. Handling upset tenants/owners is a big part of this business, not just spraying the bugs. read more

My company manages hundreds of condo associations in Chicago. We use Rose Pest Solutions for majority of the properties, simply because they are exceptional when it comes to scheduling and correspondence. Per our residents, Rose Pest Solution technicians are always on time, friendly and extremely diligent when providing in-unit treatment or monthly property visits. Pricing is competitive and fair. Jackie Perez is FANTASTIC to work with. Her responsiveness to requests is top-notch. I have never had to wait longer than 30 minutes to get a response or acknowledgment of a service ticket. She is a vital component to this company and simply gets the job done in a professional and timely manner. Jackie Perez, thank you for streamlining the process and keeping our resident/owners happy and pest free! read more

Service was awful. The technician came and just look around the surface even after I told him where the rat might be given my dog was barking around that area. When I tried to cancel the service the wouldn't let me without charging me an additional $50 for an additional service needed. This is a scam, beware of the hidden charges they'll try to impose. Don't call for this service. read more

Basically you are going to pay $200-$300 for someone to set a few cheap traps you could buy at Home Depot for like $12. We have used Rose twice for rats and ants. I can't speak to their experience with stuff like termites or bedbugs, maybe they provide more value there. But we spent hundreds of dollars for someone to just set basic traps. You might think that since you are hiring experts you're going to get something extra. You would be wrong. And you are paying a bunch of extra money for a "guarantee." What does the guarantee entail? Well they will come back and set more basic traps you can buy for a few dollars at Home Depot. At least for rats and ants, there is no magic solution you didn't think of. There wasn't some amazing insight or advice. Just cheap traps. Save your money, read an article or two online, do it yourself. read more

I just called Rose to start a home maintenance​ program because I noticed some spiders. The representative had issues with her phone from the beginning. Nevertheless, we got all the way up to scheduling and then she could not hear me anymore. We got disconnected, and I called back from my cell (first was the landline​), and the nastiest lady answered. She said,​ "I can't hear you, but now that I can I am trying to figure out why you are calling." In my mind I thought why in the world​ do you think I am calling. I then explained how the other lady was helping me and we got disconnected. She interrupted me and said,​ "Well I don't know why that happened, and I can't tell you, but I am trying to figure out what you need." I told her that there is something wrong with their phones, but I am not liking how she is talking to me, and I am going to go with someone else. All I got was "Have a good day."...click. I don't know who they hire or who Rose is, but these nasty ladies cost​ them new business. read more

Do not use this service. I paid $150 and still have ants all over my kitchen and 5 rat tunnels by my foundation. I was told that they would send me fox urine (that I could apply myself). I tried them 6 years ago and was disappointed then but thought I would give them another chance. They are no better now than 6 years ago. I understand that rats are a huge problem in my neighborhood, but don't promise to fix a problem that you can't. read more

Rose was very prompt in scheduling an appointment; and they even called when they said the exterminator (Steve) would call when he was en route so I wasn't sitting around and waiting. Steve's inspection was thorough and he gave us some options and recommendations to solve my tenant's issues with mice. I will call Rose for sure for the next aggressive solution if the sticky traps I purchased don't do the trick. Thank you for being HONEST and thorough Steve. read more

I am so overwhelmingly pleased to announce that my boyfriend and I are no longer suffering from the terror that is bedbugs! We went to another extermination company before this one with much regret. He did a very sloppy job, always made us feel like a nuisance and we still had the problem to deal with at the end of if all! He even refused to give us our money back that is part of his guarantee that he so gallantly informed us of in the beginning. Steve, on the other hand, has been so personable, easy going, kind, and flexible! He did a thorough job. He has made a difficult situation easy to get through. We are so happy we decided to go with rose pests solution. Thank you so much! read more

As my review I am copying the email that I sent to Rose Pest Solutions detailing my experience with them. They never responded to my email either. I am writing to formally cancel my appointment for service on 5/14/22.  And to explain why in as much detail as I will put into all of my reviews of your company. As you can see above, I had an appointment for service this past Saturday, no one ever showed up. I called your office when your technician, Sam, was more than a half hour past his two hour window.  The woman who answered the phone acted completely put out that I would inquire as to when anyone would show up.  She did attempt to reach Sam, but ultimately told me that he wasn't answering, she couldn't leave a message and the best she could do was message him to call me. That was it, no apology, and it was now apparently between me and Sam. Two hours later, when no one showed up or contacted me, I called the office again to say that I was leaving the home and Sam should be told not to come.  This call was very difficult because there was some issue on your line that made it very difficult to hear the woman. However, I did inquire how soon someone else could come out.  She offered to reschedule me for the next Saturday, the 14th. I explained that I already had a 2nd appointment for that day and needed a 1st appointment as soon as possible to keep my 2nd appointment. I explained to her, as I did to Andy when he came out to quote me, that I don't live in Chicago full time but was staying here long enough to address a moth problem and couldn't be set back an entire week. She then offered me an appointment on Tuesday the 10th.  When I inquired who the technician would be she stated that it would be Sam again. I asked whether Sam had ever responded to her attempt to reach him and was told he hadn't. So I explained that I don't want an appointment with the technician who had just ruined my entire Saturday and who goes off the grid and isn't responsible enough to communicate with his office or clients.  At this point the woman was more than just put out and told me there was nothing more she could do and if I wanted another appointment with a different technician to deal with Andy directly.  She gave me Andy's cell number and said goodbye.   Again, not a single apology or sign of contrition that your employee completely blew me off. I called Andy and left a voicemail explaining what had happened and asking him to get in touch with me as soon as possible so that we could figure this out.  It is now Monday afternoon and I have not heard from Andy or anyone from Rose.  As such, I will never be a customer of Rose Pest Solutions, and will spread the word of my experience. read more

I HATE RATS! Literally and figuratively. The figurative ones, I can always get revenge from those "fargin Iceholes". The ones with the skinny tail, I can't do much but call these guys to handle the biz. While cleaning out a recent apartment that I had acquired, I noticed what was rat poop. I bought a foreclosed property, so I'm sure cleanliness/maintenance wasn't at the top of the list. Luckily, I made 1 email inquiry over-night on a Sunday evening, and by 8:30am had a phone call. I was able to set up a same day extermination service. Additionally, I used a yelp deal and saved me $50 in the process. Hopefully, I never see one of those "dirty bastages" in the unit. If I do, at lease I know Rose will cone back out and dispose of it. I'll update my review when my 10 day followup happens. read more