Really disappointed in dealing with Rooter Ranger. I had a clogged pipe and I called for a snake service. They came they took out their camera and proceeded to "snake" my drain with the camera?? I guess I looked like a fool because they proceeded to tell me that they could not clear the drain and they think roots have grown through the pipe, causing the blockage. So it would be 7500$ to fix the pipe and put salt around the pipe to stop root growth. Something seemed really off about their consultation so I called another independent plumber. He proceeded to use his camera AND THEN use his snake machine to clear the drain... No roots in the pipe.. Rooter Ranger clearly were trying to scam me out pf my hard earned money. I would advise you to find an owner operator plumbing company that cares more about serving the customer vs the owners balance sheet. Predatory company! read more

Highly recommend. All we dealt with are Very personable. Kaden is brilliant and persevering and thorough.

Rooter Ranger quickly answered my weekend emergency kitchen sink back up call, was professional, engaging, and thorough. Incredibly fair pricing. read more

We contacted rooter Ranger to clear our kitchen sink. They successfully completed our service and technicians were friendly, respectful of our home, timely on arrival and knowledgeable. We required a second service to hydrojet the drain and were concerned about pricing. A rep for the company named Mark A. contacted us and was very kind, patient, answered all of our questions and quelched any concerns. His customer care was exceptional and based off of the poor customer service that seems customary now a days, is reason enough to choose rooter Ranger in my opinion. Would definitely recommend them for anyone's plumbing issues! read more

nice guy but he literally got on the roof and took a video down my sewer line and said "can't clear it with an auger, need a hydrojet" and still charged me $400. Next guy came out and did it with an auger in 20 minutes. read more

Barney arrived on time & provided excellent service! The cost was also very reasonable! Barney himself was patient & kind. Also very informative! Will be reaching out to Rooter Ranger if we ever need service in the future! read more

Very grateful that, Ivan F. Arrived fast, very dependable, kept me informed when he'd arrive. Was here for maybe two hours. Got the job done!! Very professional. A+ He also recommended we get a hydro flush. Which we're considering. Very grateful!! read more

**Unprofessional and Unreliable Service - Avoid Rooter Ranger** D E S C R I P T I O N O F W O R K Client recently had a significant pressure/volume drop from the hot water side at most fixtures upstairs. The water heater is 4 years old and has never been flushed. When the water heater was replaced they used the original copper flexes again. Suspect that this heater may also have "heat trap" nipples. Our tech also found evidence of dip tube particles in an aerator. Also noticed that the 1-1/4" PRV has signed of leaking and should be replaced. WATER HEATER TROUBLESHOOTING We will start by flushing the water heater and then draining down. Once the heater is empty, we will solder off the original copper flexes again connectors and sweat on new 3/4" MIP's for the hot and cold side and replace copper flexes connectors with new. Will also replace anode rod and dielectric nipple for cold side. Check diptube. If diptube is bad, replace diptube. Reconnect and pressurize and purge hot side. Test for pressure improvement. If none, will next try to backwash hot water system from hot side under vanity sink in upstairs hall bath. Will connect 3/4" connections to hot side at water heater and backwash system to flush any addl debris. Once finished, reconnect water heater, pressurize and purge system, and test again. If none of this work restores hot water volume back to normal, will need to start opening walls and chasing piping to find obstruction or pinched pipe. Reg rate: $2,989.00 Manager/senior/military discounts: (-$300.00) Total: $2,689.00 PRV REPLACEMENT Shut water off to house a meter and drain down system. Remove existing 1-1/4" PRV. Provide and install new 1-1/4" PRV (Model 25AUB) with brass top. Will need to rework some copper in this area to fit new PRV. 5-year warranty on work. Invoice Page 1 of 4 Client recently had a significant pressure/volume drop from the hot water side at most fixtures upstairs. The water heater is 4 years old and has never been flushed. When the water heater was replaced they used the original copper flexes again. Suspect that this heater may also have "heat trap" nipples. Our tech also found evidence of dip tube particles in an aerator. Also noticed that the 1-1/4" PRV has signed of leaking and should be replaced. PRV REPLACEMENT Shut water off to house a meter and drain down system. Remove existing 1-1/4" PRV. Provide and install new 1-1/4" PRV (Model 25AUB) with brass top. Will need to rework some copper in this area to fit new PRV. 5-year warranty on work. Reg rate: $1,875.00 Manager/senior/military discounts: (-$200.00) ***DISCOUNT IF DONE AT SAME TIME AS W/H*** (-$200.00) Total: $1,475.00 TA S K D E S C R I P T I O N Q T Y P R I C E T O TA L 001 Client recently had a significant pressure/volume drop from the hot water side at most fixtures upstairs. The water heater is 4 years old and has never been flushed. When the water heater was replaced they used the original copper flexes again. Suspect that this heater may also have "heat trap" nipples. Our tech also found evidence of dip tube particles in an aerator. Also noticed that the 1-1/4" PRV has signed of leaking and should be replaced. 1.00 $2,989.00 $2,989.00 WATER HEATER TROUBLESHOOTING We will start by flushing the water heater and then draining down. Once the heater is empty, we will solder off the original copper flexes again connectors and sweat on new 3/4" MIP's for the hot and cold side and replace copper flexes connectors with new. Will also replace anode rod and dielectric nipple for cold side. Check diptube. If diptube is bad, replace diptube. Reconnect and pressurize and purge hot side. Test for pressure improvement. If none, will next try to backwash hot water system from hot side under vanity sink in upstairs hall bath. Will connect 3/4" connections to hot side at water heater and backwash system to flush any addl debris. Once finished, reconnect water heater, pressurize and purge system, and test again. If none of this work restores hot water volume back to normal, will need to start opening walls and chasing piping to find obstruction or pinched pipe. Reg rate: $2,989.00 Manager/senior/military discounts: (-$300.00) Invoice Page 2 of 4 Total: $2,689.00 321 Manager/senior/military discounts 1.00 $-300.00 $-300.00 001 Client recently had a significant pressure/volume drop from the hot water side at most fixtures upstairs. The water heater is 4 years old and has never been flushed. When the water heater was replaced they used the original copper flexes again. Suspect that this heater may also have "heat trap" nipples. Our tech also found evidence of dip tube particles in an aerator. Also noticed that the 1-1/4" PRV has signed of leaking and should be replaced. 1.00 $1,875.00 $1,875.00 PRV REPLACEMENT Shut water off to house a meter and drain down system. Remove existing 1-1/4" PRV. Provide and install new 1-1/4" PRV (Model 25AUB) with brass top. Will need to rework some copper in this area to fit new PRV. 5-year w read more

Gabriel, the plumber was personable, professional, communicative and just a true delight. He loves doing toilets, which I thought was sweet, and made me feel good about using your company. He needed an extra part and graciously got it from his truck and didn't charge extra. Request Gabriel, especially if you're having a toilet replaced. read more

last year we had some major plumbing issues that rooter Ranger handled and fixed. It was a very costly job, but everyone did an amazing job. We haven't had any problems since until last week the same bathroom that they had worked on was fine except the sink was plugged, so I called a couple of other plumbing agencies and was told different things but then I remembered what an amazing job rooter ranger the year before so I called them and had a visit with James the supervisor. He reviewed the problem and called his boss, and they decided to fix the problem at no cost to us since they decided to include included in the warranty for the previous job they did. This plugged sink was a bigger issue than just unplugging it . The problem was the plumbing behind the wall, which was going to be very expensive to fix but rooter Ranger stepped up and not only did they do it at no cost, but they did it so timely in a couple of days. rooter Ranger sent two guys to do the job Joseph and Alex. They did an amazing job and they were friendly and knowledgeable. I would definitely recommend this company to anyone who's having any plumbing issues. I was so thankful to them for being honest, helpful, kind, and so and they care about their customers. read more

I initially called because of their drain cleaning special , we live in A vintage (1960's) house so plumbing problems are something we have had to deal with many times over the last 10+ years we have owned our home. After having experienced A number of plumbers/plumbing companies I can finally say we have found THE BEST hands down! Not only was the receptionist helpful and professional but she quickly dispatched A plumber to my home ( within an hour) to unclog my main drain line. Upon his arrival he introduced himself and got right to work. After his attempts using A heavy duty drain auger failed to clear the line ( very stubborn clog) He suggested hydro jetting the line. Although this job was not priced within my means he worked with me to find A solution Then went above and beyond any expectations to get the job done for us. I am forever grateful for the kindness and understanding of this plumber and his company. The hydro jetting crew arrived within minutes and had the job done and drain lines opened quickly. We now have A fully functional drain system and I cannot explain how thankful I am that such great people are out there ( restoring my faith in humanity) Karma is real and these folks have A ton of goodness coming their way! Thank you to Kayden and Adrian for being professional, knowledgeable, courteous and above all trustworthy. No upselling, no BS just up front honest pricing and service . I will not even consider another company when we need future plumbing services. I HIGHLY RECOMMEND Rooter Ranger and you can bet that I will recommend them to everyone I know ! As A side note : this is A family run company , are available 24/7 including holidays and weekends. read more

Very professional, arrive very promptly, explain everything thoroughly, provide numerous options for repairs and costs, and I will be using them again. read more

So I've been meaning to do this and just forgot. If you're looking up whether you should go to this company. THE ANSWER IS... A BIG HUGE FAT NO! WE have been having a lot of plumbing problems so I tried to find a cheaper place. Their website promised $33 drain cleaning. On the phone I even explained to him we have spent thousands already and can't afford a lot. He said even with a septic most it'll be is 100. I was like ummm ok whatever we need it. The guy comes and he charged us almost $500!!!! Just to snake our drains!!! Just so everyone is aware....they charged us $300 DOLLARS JUST TO GET ON OUR ROOF TO DO IT! I DON'T KNOW ABOUT YOU, BUT NEVER AGAIN WILL I USE THIS COMPANY! IT ENDED UP BEING LIKE $470 AND THE thing I don't understand is this. Why lie about the price? Sure you'll get very desperate people to pay. But guess what! We won't ever call you again..so you don't keep any customers! If anyone does use you guys more than one time. They are either family and want to help or they just don't care about it. But 98% of society does care about being ripped off I'm truly truly sorry for this bad review! I don't feel good about it but I also don't feel good about my mother in law having to be ripped off. She is elderly and you guys took advantage of that! I'm sad to say that you lost a really good customer that would've made you so much money. We get it done often.. So now you lost that steady paycheck. Again I'm sorry. But people need to know before you get to their house and they go through this. One company we use is $124 and that's for 2 whole hours of any plumbing so do your homework and stop being taken advantage of! Call any other company and make sure there are no hidden fees. I wish you the best of luck! Refund my poor mother in law the difference of what you said the highest would be ($100) and I'll take this down and add a nice review and experience. But as of now... you hurt us! This is long overdue read more

Trying to overcharge for services that could be done much cheaper. My regular plumber was amazed at what they were trying to charge me.

EDIT: I do not know for certain the name of the person I met. I did not ask for ID. My identification was based on the fact that I was given a business card for a man named Jordan Beebe, who contacted me after this review to say he hasn't been in the field for three years. That may be true. I just know the name from the business card (see photo), and was told that the man who worked the camera through the pipes was said to be the supervisor/boss to the original tech who tried to fix the issue. I have amended the references to his name in this review. ===================== Rooter Ranger was out at my older (1970s) basement home in Gilbert, Arizona on June 5, 2021. I had called for plumbing help because our downstairs bathroom was backed up. I have since had the problem completely fixed by another company (including a camera check), and can now say definitively that he was totally wrong about the problem. The company representative *insisted* that there was a break in the pipe under the slab in the adjacent room. This was not the case. (See photo.) At the time, I told him at least twice that what he was suggesting made no sense, based on where the drain entered the sump, and the logical path for the plumbing in the bathroom. Even with their camera, he apparently couldn't orient himself with what he was seeing. He relied solely on pinging his electronic equipment, instead of taking the time to use visual clues (with and without the camera), listening to his customer's concerns, measuring the distance, and/or doing his due diligence by looking inside the sump pump basin. (I asked him twice if he wanted to take a look inside it, and he said no both times.) So he couldn't be bothered to take the time to check out a very integral part of our plumbing system that was near the bathroom, nor did he seem to verify anything else that could have been the issue... but he had no problem at all immediately telling me that the "solution" was $3,200-$3,400 of jackhammering/repair to fix the "broken" pipe. (He didn't even mark the area on the floor where he thought the problem was. How was someone supposed to properly fix anything without such guidance?) If he had simply checked the pump basin, the company representative would have literally seen the root of the problem -- as well as the tip of the camera -- and he also might have even noticed that the pipe was not broken. (The root entry was at a joint, not due to a break.) A photo of the huge root ball is shown here, which was quickly discovered and expertly removed by Roto Rooter. What the company representative suggested would have been very destructive, expensive, hugely disruptive to our entire household -- and completely unnecessary. He also prolonged the length of time it took to solve our major plumbing problem. And to get to the point where he could deliver this advice, the company charged me $200. Before submitting this review, I contacted Rooter Ranger about this issue with the details above. I got one brief email back from someone else, suggesting a phone call -- but I never received a call or voicemail. (ETA: I gave them 30 days to contact me/discuss this before posting this review.) A follow-up email has seen no response at all. read more

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Make sure you insist on seeing a breakdown of costs BEFORE you sign. They do good work, but I ended up being charged over $100 for a "membership" that is completely inexplicable, among other things. I was in a vulnerable situation because my sewer line had failed and it was after hours. Since they did the repairs, I've shown the invoice to others in the industry, I was disappointed to hear that I was overcharged and probably taken advantage of. read more

Rooter Ranger pro Peter in Tampa came out to diagnose a plumbing issue. Very professional, would recommend to others.

I am super happy with the service I received from Rooter Ranger. Their service was fantastic and the price was exactly as quoted. They showed up quickly on a Saturday evening and got the job done. read more

This is a well oiled machine. The service technician arrived at our home within 1 hour, texting my phone to confirm the service call. The receptionist who took my information was very polite and professional. Adrian, the technician was very friendly and accommodating, completing the task as requested. This is a family company who really cares about the consumer. Hopefully, I will not need additional services but would have no reservations contacting them if needed. read more

Time from first phone contact to finish of visit was about two hours. It doesn't get any better than that. Brian, the technician who unclogged our kitchen sink, was professional, efficient and an all around nice guy. The cost was very fair and I would not hesitate to recommend Rooter Ranger as well as Brian to my friends and family. Thank you Brian. Thank you Rooter Ranger. read more

Well, service was great! The service techs completed the job quickly and efficiently! One small issue, they advertised a 33 minute response for $33 or "free." They were a bit late and offered me the deal, I refused.. I don't believe in getting work done by honest people for free! That's just me! Thanks! read more

SHAME on this company, it should be a crime to grossly over pad bills. This company is so over-priced. Huge waste of time. There bids were so over padded and their guys work on commissions for instance they wanted $1,500.00 for a replacement of a shower valve (this was just for the part.) There phone customer care team is great untill they show up. Single Mother's beware and the elderly. It should be a crime to grossly over pad bills, taking advantage of the community's trust. Please don't trust this company and mothers pass the information read more

We made an appointment in the morning and waited 4-5 hours for our plumber. After enough waiting, we asked if they could send a different plumber, who then told us we needed a new toilet. It's frustrating because he didn't fix the issue and still charged us for nothing. On top of that, he tried to overcharge us $1800 for a new toilet. This definitely feels like a rip-off. read more

If I could give them negative stars I would. First they are EXPENSIVE. For 5 water cut offs I was charged $800. Only 2 were under a sink. Second job I was told they have plenty of techs waiting on a call. When the estimate was given, they couldn't get here until tomorrow. When the techs showed up at 7:45am, they STUNK!! Smelled like they had slept off a drunken bender. Then they did not take care when cutting out the drywall and were not going to replace it! For almost $2k to move kitchen water line and drain 6", replace ice maker supply and one supply line, I would have expected better care or at least rough replacement of drywall. I found another plumber that did the job for less than $500. Shop around and don't get taken. read more

Rooter Ranger Plumbing - Kitchen drain to be moved - Plumbing Near Me - Phoenix, Arizona

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This was a great service. Honest and friendly. Great price! He arrived right on time too and saved me the window.

**UPDATE** So after this whole ordeal, we got a surprise visit this morning from Rooter Ranger, specifically Daniel, who, within 15mins diagnosed and located the leak. Daniel and the team of professional, extremely knowledgeable and kind plumbers fixed the issue within 2 hours! Thank you Rooter Ranger for sending Daniel... he's the best! Yes, they totally redeemed themselves because they sent Daniel. Thank you for that! ___________________________________________________ Absolute WORST plumbing company in The Valley. Do not hire them unless you want to get jerked around for DAYS without anyone diagnosing the issue or fixing your plumbing leak. They also keep suggesting and referring out other companies so they don't have to do any actual work because they're either a. Incompetent or b. Lazy. We discovered we had a leak somewhere in our upstairs bathroom and was dripping into our kitchen and garage. A representative came out and said they couldn't diagnose the leak until another contract company would come out to cut the drywall and expose the piping so they could find the leak. Well, today said company came out and removed my ENITRE CEILING in the kitchen and half of my garage. Called this sorry excuse of a plumbing company to come out and locate and fix the leak so we could have someone come out and repair the ceiling. The "regional manager" came out and assured me that "that's not how we do business" so we waiting for him to come out. He finally arrived 4 hours after speaking on the phone and left within 5 mins, telling my husband that he couldn't fix the issue because it's the wood under the toilet seat that's wet and is causing the issue... like what?! What kind of diagnosis is that?! We can see it's wet and there's something CAUSING the leak, wouldn't you think?! Well, we were again told that another company would have to come out to fix the flooring and he left WITHOUT SO MUCH AS TO DIAGNOSE OR LOCATE THE LEAK!!!! I called the company again, furious, and apparently my message will be sent to all the supervisors -- but I'm not sure what good that will do, these plumbers are absolutely the worst most incompetent, clock-milking, wanna get paid for doing nothing kind of plumbers. I HIGHY suggest you RUN quickly and find another company to help with plumbing needs; this company SUCKS!!! read more

Rooter Ranger Plumbing - Garage ceiling missing... yet they can't diagnose, find, or fix the leak 10.31.20 - Plumbing Near Me - Phoenix, Arizona

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Raphael was knowledgeable and gave us great and speedy service with a friendly attitude. We hired Rooter Ranger to install a new toilet. He talked us through the process and options, got us a great quote, troubleshot as needed, and ensured everything was clean before he left. I would definitely hire them again. read more

I can not say enough good things about this company!!! Barney came out so late, and even though I am sure all he wanted to do was go home, he didn't make me feel rushed and was extremely attentive to my questions and concerns! Communication from the office and the dispatcher Sabrina was amazing! This company is punctual and attentive, and most importantly, he was able to resolve my concerns. Thank you so much Rooter Ranger, and Barney thank you for making me feel comfortable and cared for! read more

Rooter Ranger Plumbing - Plumbing Near Me - Phoenix, Arizona

We had a minor mishap with some potato skins clogging our drain. It was past the trap and my snake wouldn't do the job. I called Rooter at 5pm on Black Friday and Adrian showed up at 7pm. He had to go on the roof and snake the drain from there. Very professional and nice. Excellent employee! He gave some recommendations for some other things we might need. We are definitely going to call them back and request Adrian for future plumbing repairs. Thank you!!! read more

Our drain became clogged preparing for Easter dinner. We contacted Rooter Ranger and set up appointment. They were very prompt, arriving as scheduled. The serviceman was very cordial, examined the problem and solved the situation within a matter of minutes. The pricing was quite reasonable as well! I would recommend their services to all! read more

By far the best experience with a plumber. Last time I had my cleanout drain snaked a year ago, it was costly. Having the same issue again one year later, I was still getting quotes for a couple hundred dollars to use a snake for 15 minutes. I get all the overhead costs, but I don't mind paying a lot for bigger jobs. Companies should be relying on repeat customers, not overcharging customers that won't come back for future services. I used Rooter Rangers unclog drain special and will be using them for everything else I will need in the future. They came out the next day (even though it was 8 pm at night), when most plumbers are already done with their workday, and found out exactly why I was having this issue again. We have some large trees out front, and unfortunately roots are beginning to form in our laundry room pipe 50 feet away from where it was being backed up. The tech was friendly and knowledgeable. Thanks RR! read more

Rooter Ranger Plumbing - Plumbing Near Me - Phoenix, Arizona

Unless you are looking for something minor or taking advantage of a special they have I would not recommend this company. I work for a contractor in the area and was in need of a plumber for a clients home. Not only were they an hour late with no communication but they tried to upsell the client and LIED. The client had a line that needed to be hydro jetted. The first tech came to snake the line and said they couldn't. Expected as this was already done by our company. Then he called a second guy out to run a camera. Why they would not supply each of their plumbers with a camera is beyond me. Especially since we had advised the company it would most likely need to be jetted. After they had done the inspection they told the client $2200 to jet all the lines and that there was a tree root coming in. They said they would only jet from the kitchen sink and the laundry. Given this house layout this would have completely missed the master bathroom lines. The next day we had Mr.Rooter come and give an estimate. Not only were they below there price but there was no tree root in the line when they looked! I understand needing a sales team but to have each of your plumbers be a salesman is asking for issues. If you are looking to call a plumber this is not the company. read more

Excellent and knowledgeable service. We had a great client experience and would highly recommend Rooter Ranger!

I met Rooter Ranger because the City of Scottsdale could not resolve my sewer roach problem, after spraying a horribly infested manhole just outside my house, so the City told me to get a 'smoke test", to reveal openings where the roaches can come in thru plumbing. I asked for plumbing quotes for this smoke test and various other plumbing issues i had accumulated being my 1. water pressure was really low, 2. my garbage disposal didn't work, and 3. the bathroom drain plugs didn't stay pulled up to keep the roaches from coming through, so i had to put rocks on the plugs. Rooter Ranger adjusted my water pressure at the pressure regulator, which was newly installed last year. They made one sink plug work, the other had a broken rod. And they diagnosed the garbage disposal to be all rusted out, and quoted me to remove it and fix the plumbing without a disposal. They told me camera into the sewer is a lot cheaper, than smoke test, whcih everyone said it won't be effective against roaches that come from the sewer, as the smoke test is only for above ground plumbing. The roaches are coming from the sewer into the pipes, yes they swim thru the water int he P traps, so many they are. Even though Rooter Ranger didn't make any money from their visit to my house, they came and spent a lot of time at my house, one area Supervisor came to check up on the first guy to arrive, and they spent a lot of time, and resolved some of my issues and pointed me in the right direction for for the remaining issues. i felt a sense of accomplishment from their visit, and want to compensate them for their time, by giving them this 5 yelp star, since they only have one other. He aid they have a lot of reviews about their Phoenix office, but just moved to Scottsdale, so here you to, 5 stars for Scottsdale. read more

BARNEY and the guy with him were great. Arrived quickly, diagnosed and fixed the problem quickly. Reasonable cost. Thanks!

We had scheduled a plumber to come out and do a sewer scope and they had confirmed the time of 4pm. 5pm came along and they had not showed up. I called and they said they would have a technician call me. They did not. At 7pm I called again and they said a supervisor would call right away. They did not. I called in the morning to see if someone was going to come by. AGAIN, they said a service manager would call within ten minutes. Guess what? They did not call back. Who runs a business like this? They are EXTREMELY unreliable, and don't respond to messages and calls, even when you have a confirmed appointment. I have never in my life experienced such poor customer service and communication. If you want your plumber to show up and be reliable, do NOT use Rooter Ranger. They then had the audacity to send a text the next day asking if we wanted to book a service with them. HA! read more

We contacted them to fix our sink. He replaced the valves but then capped it off and restored water to our house. However he did not replace the faucet so no running water to the sink. Charged us 572. How is that fixing the problem spent over 50 min in his truck had to buy parts from Home Depot. Then told us we need to replace all valves in our house and our kitchen faucet for 6555 but no estimate on replacing the original problem. Rip off company that takes advantage of seniors 572 for a repair that the parts cost maybe 20 dollars. read more

Helped me out with my backed up kitchen sink. Couldn't even do dishes but they came out same day and the service worker was very kind polite and detailed in his explanation. Would recommend! read more

I have used this business for several years and recently had a major issue that required a lot of work and expertise. They are professional and very trustworthy. I HIGHLY recommend them for all plumbing needs. Collene Hartley read more

Called this morning for an appointment today, said they would be able to come within the timeframe I gave them. Got a text confirmation outside of the timeframe, called back, said not to worry they would be there...they never came. Very disappointed. Waisted 3 hours waiting... read more