We just bought a home a month ago and today we found water spewing out of the toilet on the lowest level of the house. I called a plumber and the plumber said it sounded like a septic problem, so I called the first septic company I could find online, Rooter Plus. They said they'd have someone at my house within an hour. Then I decided to look them up here on Yelp. After reading the negative reviews, I said, "oh shit." I was on the defensive when they arrived. After quite a bit of digging, they found that I had a clogged/partially collapsed drain pipe and that my septic system was fine. They were very patient as we checked with our homeowners warranty company to see if they would cover everything. Once we got the OK, they hydro-flushed the blockage and all is well. They did point out some items with our septic system that need to be addressed and we are working with the previous owner of the house to come up with a solution as to who's going to pay for what, but we won't hesitate to call Rooter Plus to do the work when it's time to get the needed work completed. Thank God I wasn't paying them by the hour, as they were here for most of the afternoon to find the problem. (Our tank and access ports are covered with pavers and a screened in porch.) read more

Thank you for resolving the sewer issues at my car wash. Two other companies tried and failed to find the problem. Given that two manhole covers were BURIED under landscaping it was a very difficult situation to resolve. Everyone involved was friendly and professional and did what needed to be done quickly. Your employees are A # 1. It's nice to find a company that stands by its work and does what's needed to get the job done right and without delay. Worth every penny! read more

Although we had a tough time getting someone scheduled due to it being a Monday morning, we were patient and technician Chris arrived and did a wonderful job cleaning out a blockage in our main sewer line. No tricks or scams, just a low reasonable price. I had talked to so many other companies that wanted 5 times the price just to come out and look....I hope the world at large gets back to charging a fair price for doing a good job and keeping their word, like RooterPlus has done. Thank you. read more

I called at 8 AM on a Monday morning for repair to my supply line valve in my bathroom. By 10 AM they had fixed the problem at what I thought was a very fair price. They responded to my initial phone call with a confirmation and the plumber was courteous and professional. I know who I will be calling for my future needs. read more

Terrible customer service. They backed in their backhoe on a trailer then could not back it out. They caused extensive damage to several parts of the driveway and ruined the landscaping bordering said driveway. They dropped sludge and left it for the owner to clean up as well. No apology, not a single word was said and they drove off. I called several times as I was the one who contracted them and they refused to call and speak to me. Instead they called the owner who did not contract them. I will post due negative feedback and start a social media campaign to alert others. The owner and buyer will do the same. read more

I called Rooter Plus yesterday to check out a back-up in my plumbing system. As the review above states, they indicated it was my septic system and after they had dug up my yard, informed me I had other problems that wouold cost far more than the $195 to pump out my septic tank. I also received the "essential" chemical treatment and total bill of $3600. To make matters worse, the back up also compromised one of my toilet wax rings and they had to send out one of theri "inside plumbers" to fix that. The cost? $500 just to replace the toilet ring!! I can't professionally state whether or not I was ripped off with the septic bill but after checking numerous sources re: the toilet wax ring, there is no doubt I was ripped off on that one! Shop around if at all possible read more

Don't touch this ripoff company with a vaulting pole. After the recent cold weather in Atlanta there were many frozen pipe leaks and plumbers were hard to find. Had the misfortune to use Rooter Plus who charged $500+ to repair a simple leak with a compression fitting. read more

HORRIBLE customer service! We scheduled a septic tank clean out 2 weeks ago. They came 1 1/2 hours late, then didn't want to dig because of not knowing where the gas lines were. No problem, they'll call to have the lines marked and come back same day. The lines were marked on Monday 1/27/14 we called, but they couldn't come out until Wednesday 1/29/14 between 9:00-11:00 even knowing there was a MAJOR snow storm coming and we are not prepared in the south. Of course they couldn't come Wednesday, so they were to come Thursday between 9-11, called around noon and said they couldn't drive because the roads were still bad. So here we are Friday 1/31/14 at noon and they were suppose to be here between 9:00-11:00 again and they haven't even called! The roads are fine now and not even a call to say they are running late. I think I've waited long enough...I'm done waiting! read more

Scheduled the $175 septic service. I was told there would be the fuel surcharge up front after I asked. I said that's fine, but do not do any service if it will cost more than this. They get to the house and say yes they can do it for the $175. The septic tank is in the back and I ask if they can hand dig the hole instead of using a back hoe since it is only 1ft down. They say that will be an extra $125 to dig 1ft. I say nevermind, just use the back hoe then. So they dig it up, take off the lid, then say the price will be $300 since they need to use extra hose extensions to get it pumped. I tell them no way! They knew the distance before they started digging and I made it clear several times that I didn't want it done if it was going to be more than $175. So, they tell me they can pump it for the $300 or I can pay them $125 to leave (and leave it dug up and lid off) or they will call the police! Neither sounded like the best option for me. Do not do business with this company! read more

Horrible, stay away! Told me first day, 8 to 4. Didn't make it, said might get there by close. Waited till 7, finally called and said next morning by 9. Didn't happen. Finally, I called another company who was honest with me and said they were on a job and then would be there in afternoon. They arrived about 2 p.m. Rooter plus should learn a lesson from them. Be honest, be on time, get the business! Rooter plus gets a large MINUS from us! Also, don't buy into the cheap price, you should expect to pay about $350 for a straight pump out! read more

I noticed some water damage and called to have someone come check it out. Mitch came out and identified that it was the wax ring on my toilet causing the water damage. He is a good guy and he provided good work, but the (relatively) simple task of replacing the wax ring cost $491 plus a 2% card fee. Being inexperienced with home repair, I just accepted the cost. After googling and talking to others, I realized that I paid almost twice the normal cost for this service. Good service, but much too overpriced for me to recommend. read more

The appointment was scheduled quite effortlessly and the technician showed a couple of hours later as scheduled. He was extremely helpful, courteous and knowledgeable. He gave me a lot of useful tips and the estimate all at no charge! The estimate was a little steep but the efficiency and quality of the technicians was way above my expectations. read more

Their employees are courteous. Their work is professional. But their prices are outrageously high, if they know that you're in a spot and don't have any other options. I hired them to inspect and clean a septic tank in preparation for selling a home. But they would not give us a 'passing' inspection report unless we went ahead with ALL of their ridiculously priced "repairs." Isn't the word for that 'extortion'? I guess it's their business model. Over $4000 for less than 2 hours work? I'm not saying they can't do the job. But if you're looking to be treated fairly, you'd be smart to look elsewhere. What a scam. read more

Highway robbery! Do not call this company if you have a leak that only needs a replacement stem. I was going to do the work myself but I had to turn off the water to the entire building and I didn't want to inconvenience people if I took too long. They wanted to charge me $650 to replace two stems that range from $9-50 to get at home depot. Get a quote!! Jose' told me they can charge that much b/c they're a big company and offer a year warranty-whoopee! Not happy that basically he could have fixed this in less than an hour and they charge this much. I'm obviously in the wrong profession. Plus, they said they'd work with me on the price and no one ever called me back! Horrible company. read more

Our condo management firm, Sentry Management, sent @RooterPLUS to diagnose a leak that was (we later found out) started by a flawed Home Depot washer installation in my unit that was sending water into my neighbor's unit below. The Rooter Plus plumber went into the unit below first, proclaimed the problem "came from a broken pressure-reducing valve," terrified me *and* my downstairs neighbor into paying close to $800 (each) for a new pressure-reducing valve (normally a 500-600 dollar job, or considerably less). Dishonest? Maybe. Manipulative. Price gouging. Opportunistic. Appalling. Definitely. Still trying to get some of my money back from them. How are they still in business? Feel like I've been mugged. Wait, I have been mugged!!! read more

A couple of weeks ago 8/30/2011, our bathtubs and toilet started overflowing due to some blockage. Anyway, we called RooterPlus/Inspector Drain Inc. and were quite impressed at the punctuality of their plumber, Mitch. He went ahead and took the steps to clear the stoppage and at the end of the process he showed us via camera that it was indeed done. YAY! we were back again and happily wrote a $560 dollar check to the guy. He noted on our receipt that the "Blockage is now Clear" translation...problem was fixed and that he'd taken out whatever was causing the blockage to the system. God behold, 2 days later, 9/2/2011, the same issue came up again. So we called the company again. This time they sent a plumber called Sam. Being that it was a Friday afternoon, I think he got a little careless and didn't try figure out how both our toilets ran to the sewer. He went ahead and started trying to clear the blockage from one of our toilets. In the process, he broke the other toilet in the house, which btw, he replaced at his expense at the end of the process. Anyway, his conclusion was that Mitch who'd visited 2 days before didn't clear all the roots/contents of the blockage and furthermore, we need more work, called a spot repair that would cost us 2600. We declined the offer. FYI, the toilet unit he installed is WACK as hell because RooterPlus/Inspector Drain Inc. made him purchase the unit out of pocket due to negligence. 2 weeks later, the problem is back. This time my husband contacted the manager called Dustin to question their policy or whatever. I mean, $580 is pretty expensive for a 2 week relief or a diagnosis, don't you think? Dustin refused to refund us any amount of money and proceeded to state that he would knock off $300 from the 2nd plumber's quote. In a nutshell, RooterPlus/Inspector Drain Inc. SUCK literally - they will try and suck you into expending more money. I'd have appreciated them taking ownership of the first plumber's diagnosis and fixing the problem since we wrote them a check assuming it was fixed. No honor at all. Even if we had to go through their recommended process, we will NOT use this company. I would never recommend their services to anyone. read more

They are a very unprofessional company with rude technicians who argued with other with using profanity as they worked and one who was nothing but disrespectful toward me. I paid $5800 to have my field line relocated and was told that they would regrade my yard to even it out. Six weeks later, their rude technician told me no and that it looked okay. I have dips and crevices all over my yard. Their customer service rep asked for photos. I am taking photos and will be posting them, but at this point, I don't feel the need to prove it to them. She can come look if she wants to see it. I wished I had read their review prior to hiring them. I will never use them again. read more

$195.00 tank pump is the carrot. With guest arriving in a few days, starring into a 6 foot hole in front yard and being told you need $4900.00 worth of service, is not a good time to shop services. If you have older home, call others and ask prices for crushed pipe replacement, baffle replacement and most important, drain field restore/replacement. If you have anything constructed over either end of septic tank like a sidewalk, ask how much for tank entry! Oh yeah, and if you determine you need a tank pump, chances are you are over the 1,000 gallon mark (outlet) pipe. This is automatic $100.00 increase. Inflated rates are what fund their B.S. discounts and coupons. read more

The gentlemen that came to our home were very friendly and informative. They pumped our tank, however they did not rinse and clean it out as previous plumbers have done in the past when we have had our tank pumped. Also the winter special advertised on their website is misleading. Ask the person on the phone for exact cost with everything and was quoted $199.25. However, I was told when they arrived for every extra pump line that is used it is and extra $35 each. Which added and extra $70 to my bill. So be careful of hidden extras. read more

We contacted Rooter Plus for a price quote for services. We were quoted $175 to service our septic tank. First warning, they missed two scheduled appointments. Second warning, the technicians came out check the stack and reported that they'll have to return after the gas lines were marked. Finally, they came out the price quote went from $175 to $450, to a final price of $519. I contacted Steve,the manager. His response was that the company cannot give an adequate quote for services because there too many unforeseen problems. My complaint is I didn't have any major problems the tank just needed pumping. I get hit with extra sludge charges, hose lines, water, etc. Why couldn't these fees have been discussed prior us scheduling service. This information would have allowed us to make a more informed decision. As a consumer I feel that I've been unfairly treated with the old "bait and switch" carnival trick. After getting off the phone, I Google Rooter Plus and found numerous complaints from other clients. I don't understand why they're still allowed to conduct business in the State of Georgia. What's even sadder is that this company has no integrity and appears unwilling to change its public image. read more

Stay away!! Quoted me $1800 oxidizer plus treatment and $2200 to replace a tail out. Called a company of integrity and they completed ALL work needed for $1500. Rooter plus is ripping people off- I was also given the $1800 oxidizer treatment FREE by the other company -shop around!!!! Better is out there:):) read more

These guys came out, gave me the gloom and doom, wanted to charge almost $2000 to repair. Called Septic Service Pro, they came out and gave me what I believe to be the straight and narrow. Something that Septic Service Pro said that really stuck with me was "How can these guys tell you whats wrong with your system without even opening your tank". The only reason I gave these guys more than 1 star is because they inspired me to get a second opinion. Take it from me, save yourself time and money, don't call these guys with their hidden fees and bait and switch tactics. Call the professionals a Septic Service Pro @ (678) 899-6457 read more

I called Rooter Rooter Plus on Friday to have a septic tank pumped out. The customer service rep told me that it would be $150.00 and they could come out on Sunday between 12/4 pm. I received a call Sunday at 4 pm saying that they just couldn't make it out it would be Monday. When they arrived on Monday the tech opened a hole and removed the lid and said that it would be another $50.00 because it was full. I agreed to the extra charge they went to work pumping the septic tank. about ten minutes into the job the tech can back around and told me that my tail drain pipe was no good that if it wasn't changed my tank would fail that it would cost me $4,000 TO FIX. I asked how he knew that needed to be fixed when he hadn't even open the ground around it. I asked to speak to the owner we some gentleman came on the phone he was rude and didn't care told me that was the cost! After I told the tech just pump the tank for the $200 he was upset that we wouldn't pay the $4,000 even threating us that our septic tank will fail and coming up with different prices for the same parts. This was a bait and switch they bait you with a cheap price to get them to come out then slam you to try to get you to pay more money. Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

BEWARE!!!! INSPECTOR DRAIN, INC. DBA ROOTERPLUS! Would rather give them NO STARS, but not option. BAIT & SWITCH-PRICE GOUGING-SCARE TACTICS Want to start by saying we had NO PROBLEMS prior to calling for septic tank service. Called Rooter Plus to pump septic tank, was told over phone $150 for 1000 gal. or $250 for 1500. We didn't know what size we had but wanted to get this work done and asked them out. After began working, the tech said our system was needing a bunch of additional services($2900!!) or we'd have sewage backing up into our home!! It was evening, the septic opened and exposed and we were afraid not to allow this them to do the work fearing the worst. He offered us a 10% discount (WOW) for paying cash and we paid them $2640.20 cash! Felt sick about it! Next day, I made some calls and researched online to find out we were taken advantage of! We could have gotten a BRAND NEW system installed for under $2900. Several complaints online from homeowners with similar situations. I called the owner, Gary Jeffers, just to be told they did what they said they would do. He said he could offer a reduced price $2400. We did not need all these extra services and certainly didn't need to spend $1668.73 for 2 gallons of Oxidizer PLUS, which is a treatment brand only available through Rooter Plus. I was told by several companies this was totally unnecessary, I should have paid no more than $350 for the septic pump. PLEASE BEWARE of this company! They are scamming homeowners of thousands of dollars and need to be STOPPED!! read more

I thought I was going to get a 150 dollar septic tank clean,after showing up the next day from scheduled date they dug my yard up and showed me a root inside my tank, they said this was very bad and they have to cut up all the roots in my tank and dig all the way down the sides of my tank and dig out all the roots and treat it. this was going to cost 1500 instead of 150 One hour later everthing was done I think I just got screwed.I had a back pain issue and could not watch everything. they also left my yard a mess got my money and left. I found two big oil spots on my driveway where they parked the next day.Con artist read more

Rooter plus has been to my place the past 2 days. The first rep, Jose, was very friendly and helpful. The 2nd rep, Bobby, was rude and argumentative. I've requested he never return. I suggest don't use Bobby!!! read more

On Monday, we had nearly no water pressure in our second floor condo in Marietta and after having my plumber go over everything inside and finding nothing wrong, he went to the shut off valve and tested the pressure coming from the street. It was below 30 psi, indicating that the problem was in the supply coming into the complex. I contacted property management, which is the ONLY reason Rooter Plus got involved. These guys came out on Tuesday and determined, yes, the problem was in the lines and they would have to dig. During a face-to-face conversation between me, the property manager, and Jose from Rooter Plus, we talked about re-installing a pressure regulator valve on the line, since my plumber had to remove the previous one to check the pressure from the street. The manager and I told Jose that it was imperative that this go on BEFORE they turned the water back on, because the pipes inside and around these buildings are 44 years old. I asked Jose how much that would cost, and the manager impressed upon him that she wanted it included and that management would pay for it along with all of the other repairs. On Wednesday, at 10:35 after telling the manager that they would be there by 9, Jose and David came back and dug up the lines, located a leak, "repaired" it and then turned the water on, leaving a gaping hole filled with water, a destroyed fence, mountains of mud blocking the only stairs into the building and NO PRESSURE REGULATOR VALVE. There was also still water bubbling up from the ground in a leak that they didn't address. Upon discovering there was no PRV on Thursday morning, we called the manager and sent her photographs. Not five minutes later, Jose, called my husband, who had never given Jose his phone number (we don't know how he got his number) and when confronted about the PRV, denied the conversation ever took place! He flat out called me and the manager "liars" - his words. We then sent emails and made phone calls the Property Manager and the Home Owner's Association board. The Property Manager called and told him that his first order of business was to get back over and put the PRV on the line as promised, which he did an hour and a half AFTER he was supposed to arrive, and then he disappeared for a number of hours, leaving the gaping hole filling with water from the unaddressed leak. Then he came back with another gentleman and the two of them stood, leaning against their truck, drinking soda for over an hour and a half and then took off again. They did absolutely NOTHING else at our building. On Friday, I again sent pictures to the manager and she told me that they would be back to address the now growing leak, cover the pipes and clean up their mess. It was 4:30 pm on Friday when they showed up, moved some dirt around and then left for over two hours, still not having addressed the leak, but they were sure to turn off the water to ONLY MY CONDO before they left. When they came back it was dark and we heard them banging things around and moving heavy equipment. My husband went down and talked to one of the four workers there and he was assured that they would have the water back on before they left (which was around midnight). Well, they did such a crappy job, they broke a pipe, covered it with dirt, and not 30 minutes later, there was a rushing river shooting up from the front of the building and running down the street. Needless to say, our water pressure was lower than before they even came out the first time. After several phone calls (and no, they do not have emergency after hours service), Property management finally got in touch with someone who said that they were turning around to come shut off water to the entire street and would be back EARLY to fix the leak and finish the job. They didn't even show up until 10:55 this morning, Saturday. No one on the street has any water, no one in the building can park in front of their homes, there are still mountains of mud blocking the stairs and parking lot and they now have heavy machinery parked on the lawn, potentially on top of the neighbors' water lines. After my first contact on Tuesday with Jose, I made a note of their telephone number so I could call them instead of my other plumber the next time I had a problem. But if I ever call Rooter Plus for a problem inside my condo, I have given my husband express instructions to have me committed. You would have to be insane to use this unreliable, unprofessional, and incompetent company. If I could give ZERO stars, I would. read more

Do not use this company. Called Rooters Plus guys for a septic problem caused by unknown plumbing issue. Septic guy Came out,,, but immediately started selling me a high end solution of questionable relationship to the problem......didn't feel entirely comfortable I was going to get a straight answer.......nice guy. Might have gone with him,,, but they also sent out a plumber to assess the plumbing issue"............with incomplete analysis, he announced that I needed to completely replace 2 toilets that were leaking (not), & it would cost approximately $750!......it was obviously a rip-off scam............when I questioned his solution, he got really nasty. I sent both guys packing........got different plumber & septic guy. Plumber said I had one broken toilet handle, charged 20% of the 1st plumber. Septic guy said problem was probably too much rain & laundry, didn't absolutely have to be pumped, nor did it absolutely need the septic solution proposed by Rooters Plus. Again, cost 20% of Rooters Plus solution, & that was because I asked him to pump the septic tank, even if we weren't sure it needed it.I would have to say,....stay away from this company at all costs read more

In May of 2012, we had Rooter Plus! come to our house and pump the septic tank. The technician that came to our house told us that we can a 1500 gallon septic tank and charged us accordingly. They also charged us an extra $200 to "break up the solid waste". We paid for the extra large tank and "break up the solid waste" for a total of $579.25. February 2013, we started to experience sewage back up in the bathroom in the basement of our house. My wife went to Henry County Government and retrieved a copy of our septic tank layout and discovered that we only have a 1000 gallon septic tank. My wife contacted Rooter Plus! and scheduled an appointment for them to come to the house for March 1, 2013 to check the septic tank again. She also explained the tank size issue with Manager Steve. He said they would give us a check for the $100 or credit it towards when they came to the house on March 1, 2013. They said that they would be at the house between 12 and 4 pm. On March 1, 2013 we waited at the house from 12 to 4 pm. At 4 pm, they called the house and stated that they would have to reschedule until March 2 between 12 and 4 pm. On March 2, we waited at our house between 12 and 4 pm. At 4 pm, they called again to say that they would not be able to come to the house and wanted to reschedule. It was still daylight at 4 pm and would be for several more hours. We declined the reschedule as to not waste any more of our time. In May of 2012, we were not experiencing any septic tank problems, we only had the tank pumped as a precautious as to not have any problems. HORRIBLE!!! HORRIBLE read more

I had water backing up and escaping from my washing machine drain which is in the basement. Started all of a sudden. I figured that there was a clog in the main pipe that left the house and went to the septic tank. Everything that drained would back up into that pipe. I called Rooter Plus to come out and unclog the pipe. The first question that the lady on the phone asked was how long since the septic tank had been pumped. I have lived there for 6 years and never had it pumped so she indicated that this was likely my problem and that they would come pump the tank for under $200. Tech called the next morning a little later than I was initially told (no huge deal) to say they were on the way. A little over an hour later they showed up, again, later than I was told but they were close. Found the tank and immediately had me sign a damage waver so they could dig up the yard. Dug up and pulled the cover off to immediately start with the "Oh no's! That's bad. System is not working" I've never seen the inside of a septic tank so I didn't know. Suddenly special equipment was needed and the price jumped up an extra $150. Pumped it all out and inspected the drain field. Guess what. Oh no! drain field looks bad. Needs a foam chemical treatment, this and that and now the price is $4,500. This is where is put the brakes on. Checked the water flow into the tank and said it was slow but it was draining into the tank "a little". So I still have what I figured was the original problem. Asked if they were going to clear the line and was told NO! "We're not plumbers. We just work on the tank." is the response I was given. Put the cover back on the tank and knocked the dirt back over it not bothering to smooth it back out or make it look like it did. Just left it there with a pile of dirt on it. After they packed up and left I ended up calling another PLUMBER who came out late that same evening and unclogged the pipe which fixed my issue. After doing some research on my own about septic tanks and how they look and work, I believe that there was nothing abnormal about my septic tank. I would dig my tank up and empty it with a bucket before I would use this company again. It seems like it's all about the up-sale whether you need it or not. read more

My septic tank backed up, so I called RooterPlus! to come out. The Plumber told me I needed new field lines for $6000, or, I could opt for field line and septic tank pumping for $3000, and hope for the best. I was really stuck, so I told them to go ahead, here is how my bill was given: pump tank $195 Crust Buster $225 Service Filter $125 Pump Field Lines $280 Oxidizer to treat field line $1625 Jet Main Line $320 Bio Tab $260 Total $3020 When I called several competitors, the consensus was that I had been had. Even with all of the above items, my bill should not have been over $1400. And, there was no way I needed new field lines since my house is less than 10 years old. I want the public to know about these rip off artists. I am in the process of asking for a refund now over the past two weeks, and whether I get one will say a lot for the honesty and integrity of the management. I will soon launch a web site so other angry customers can pool resources. read more

Everything was going fine until I asked them to price match & take online coupons. I was literally told to go to another company. I got a free estimate last week and the service was great. I called this morning to see if I could get a price match and was told by a male employee they had availability today and could do price match. Then when I called to confirm my appointment with a female employee I asked if I could redeem the online coupons and was told yes. Not 5 minutes later the same male employee from earlier that day called me and informed me that there was no availability this day due to the ice storm in Georgia and that I should use the other company. I asked if I could schedule an appointment for next week and he asked why I wouldn't use the other company I got the quote from as if I had lied about the other estimate. Then he insisted again for me to use the other company. I would have preferred to use this company because it has been around longer in Atlanta & my family has used them & been pleased in the past. I plan to use the other company but I was very offended by Rooter Plus customer service. A simple 'no' to the coupons would have sufficed, I still would have used them. read more