First we had Drain Masters - They were polite and caring people - two young men showed up one worked one helped as needed - after an hour and half working on bathroom sink and kitchen sink the one young man went under the house and discovered the kitchen pipe had a hole in it - within 5 mins he charged me $95 said he'd come back with boss with estimate next day - poof they were gone - never heard back from them Then next day we used Rooter Man, LLC again nice gentleman came - turns out they were all nephews in the family - then things turn to hell - we explained the issue and what happened and how we were abandoned - we agreed sink drain needed estimate - he went under and viewed the issue - decided to work on bathroom sink and fix that for $150 since we wasted $95 day before and they were nephews - he didn't have a watch or phone on him - 4.5-5 hrs later he fixed the bathroom clog - his boss called US TWICE to contact him and check on him because if time - gentleman admitted he lost track of time and didn't realize he'd been there that long - ended up charging us $361.25 - problem I had was he didn't track his time despite us telling him and checking on him - he promised to come back and give us estimate - no call next day - we called they denied knowing us we provided details - response "OH" - well we will be out after he finishes his current job for estimate - again no call another day no water usage - 4 days now Here's the issues I have - we were honest and said we were concerned about price because we are on disability - we were honest about it and said estimates would help - then find out both companies refused to come out for estimates because "we don't have money" our disability and senior status was used against us - I had an issue either this along with the extra costs for repair because person on site chose not to track his time - then denied service - then the gentleman threatened physical harm on me because I dared to question their actions and choices and said I had an issue with moving forward with a $100 check he was given - avoid Drain Master and definitely avoid Rooter Man, LLC in Toledo if your a senior citizen and/or on a fixed income these people will rip you off and treat you badly they have no respect or decency read more

Beware. We had a water main leak at the city connection. The city gave us 10 days to fix it. We called Rooter Man. Over the phone he said it would run between $1800-$2200. I envisioned they would bring out excavation equipment and potentially replace the entire service to the house. Instead, the two men used a hand shovel to dig a 4'X4'x4' hole to find the leak. They were able to replace a 12" section of the service line and connect it to the city. They did a good job. They were on site for 5 hours. When they were done they asked for payment and said it would be $3500 dollars because it was more difficult than they expected. I refused because it was not in the estimate range given. Eventually I paid $2600, about $260 per hour per man. read more

Over priced don't complete work leave and no communication with homeowners. Owner rude and hateful. Worked at my house for several days and kept adding more charges. read more

I contacted Rooter Man for an emergency (after hours) service to clear a clogged kitchen drain. My kitchen drain connects with the same main pipe my washing machine drains into (which is in the adjacent utility room.) When the technician was here, he pulled the washing machine drain hose out of the drain hole (which was not involved in the clog anyway) and when he left, he did not reinsert it but without nt knowedge, left it dangling. A couple of days later, a faimily member did a large load of laundry and did not know that the hose was out, so there was a large flood which drained down through the floor into my garage, causing damage to the ceiling. When I contacted them to report the damage, the owner said the technician denies doing what I know he did. So they accept no responsibility for the damage he caused. read more

I have used Rooter Man several times and was always pleased, until now. One of the workers showed up to unclog a kitchen drain, had issues and left. They were to return the next day. I got a call early that said they would be there around noon. No show, no call. I called around 4:30 and told them to wait until the next day. Again, no show. I called a few times and they would not answer the phone. They did call me around 6:15 and said they would be there in 15 minutes. I told them I was done with them and not to come. They left me hanging for 2 full days, probably on a job that paid more ? Anyway I can no longer recommend them to anyone. This is now way to do business, especially with a return customer. read more

Joel and Cassandra did a great job. Fast, professional, friendly service. They had a $150 solution in under 2 hours from phone call to fix; two other companies came up empty and they both quoted me over $500. I highly recommend Rooter Man and I will definitely use them in the future. read more