Let's start with the positive. My salesperson (Jose) was super nice and tried to inform me as much as possible about the Casper mattresses as he could. If it was left up to him, this would easily be a four star review. But the rest of the experience was not great. Their selection of Casper beds were scattered between the adult and children's sections of the store. I could only test trial the lowest two lines they sold (The One and The Dream) on a full size mattress. But, of course, their top of the line (The Snow) came in a king size. If you know anything about buying mattresses, the smaller the mattress the more firm it will feel. So I really couldn't get a good idea of what the mattresses would feel like in my home. The next killer were the add-ons that reminded me of sketchy furniture store tactics. Those included a $70 delivery and setup fee--not too bad in and of itself--but overkill for a bed-in-a-box. Mattresses bought direct from Casper have free shipping and returns. The same mattresses bought through Room To Go? They carry a $100 return fee--plus ANOTHER $70 setup/delivery fee if you exchange them for another product. Jose was up-front about the reason for the $100 fee--it's to compensate RoomStore for lost revenue on returns incurred by honoring Casper's warranty. He also admitted they have very few returns. I wonder why? At this point I'd had enough of the Rooms To Go hooliganism and extortion due to special terms and conditions, asterisks on everything, and additional dealer profit from outrageous fees. After all, it's a bed not a car and I can get the same thing at Costco with straightforward pricing. Also his manager kept calling Jose away with phone calls and other shenanigans, which made a simple quick experience quite protracted and wasted my time. I left with a good feeling--THAT I WOULDN'T BE BUYING A BED FROM RTG. Or anything else for that matter. read more

Terrible services they tell you one thing on the phone and tell you another in person. For the price and value that they sell their stuff they should have better communication with a customer and not say one thing one day and a different thing the next day. Horrible place know I see why they have only one start in goggle reviews but I decided to give them a shot read more

3.5 My husband and I were looking for a small chair to buy for one of the rooms in our home. We stopped by Rooms To Go when we were in the area. We went to check out their selection of furniture. The parking lot is big but it was a little more crowded. Luckily we found a spot fairly close to the entrance. Upon entering we were greeted by a friendly woman that let us know if we had any questions to let her know. Beyond the official greeting we didn't really see the saleswoman again. The store was big, bright, and clean. We went around and browsed at the furniture. We didn't find what we were looking for but they do have a variety of things to look at. read more

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Do not buy a mattress from Rooms To Go. Within a year or two they discontinue the model, and when you try to use the warranty they'll only offer an "equivalent price" replacement, which now means much worse quality. If you want something actually comparable to what you originally bought, be prepared to pay $1,000-$2,000 more out of pocket. Their product discontinuation becomes your problem. This feels extremely misleading. A warranty should replace quality, not force customers to downgrade or overpay. Buyer beware. read more

Do NOT order from this company. 2nd time I have ordered and the delivery was a disaster. Delivered wrong item. They just hand you a card and tell you to call customer service in Houston. I should have ordered from ANYWHERE else. Do not make the mistake of using them. I will never again! read more

Stay away!!!! False advertising and lies are all you will get from Rooms to Go. There should be a zero star review option. I purchased a Shaq Sound Tech loveseat in March 2025. My adventure with customer service started 6 months later in Sept, 2025 when the "leather" finish started to wear away. After two trips to the store and 5 phone calls to customer service I still have no satisfactory resolution. I've been lied to twice. After the first service technician came to the house and after photo review, we were granted only the option of exchanging for another loveseat, or selecting a combination of other products of equal value. Since the loveseat was already their supposed top of the line item, and I do not need any other type of furniture in my home, I once again called customer service to request a refund and was told that they would send a second technician who was a "leather expert" When I asked why he wasn't sent in the first place, the customer service supervisor said "That's a good question." When this second technician arrived he just laughed and said there are no such leather experts and he was just a regular field technician. The service technicians both said this product is getting tons of complaints, but the customer service supervisors all said this product is getting very few complaints. I believe the technicians - I've never witness wear of leather within a 6 month period of time in my life. This product is bad, it is absolutely not made of genuine leather, but rather some sort of composite material that is bonded to fabric and textured to make it appear as leather, this is clearly false advertising. Once you purchase from this store, your money is gone no matter the problem you experience. read more

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Don't buy furniture from here, cause they will come in and inspect it when something is wrong damage it and then not replace it. Been dealing with it for four months now of them coming into my house ripping my couch apart, leaving it ripped apart from the bottom just hanging and never replacing it or fixing it, still trying to get someone to fix it or replace my couch since they damage it rooms to go because it was never torn and still nothing paid 300 and something dollars for insurance and nothing is being done. They will not replace it because they are not rooms to go and they didn't damage it, like fix it at this point read more

Rooms To Go - Ivory sofa Cindy Crawford - Furniture Stores Near Me - Austin, Texas

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Just moved to Austin and needed a couch & recliner. Went into Rooms To Go and was met with John who was so helpful. I had saw on their website a set I wanted that wasn't in store. He found it and got me a great deal for the exact set I wanted. And Juan and the other fellas that delivered and set up were great! On time and super friendly. Great experience overall! read more

Never buy stuff from Rooms to go. These people are fraud. I'm extremely disappointed with my experience at Rooms to Go and do not intend to make any future purchases from your store, given the service I've received. At the time of purchase, I was explicitly told that the insurance would cover everything, even severe damage like the sofa being torn apart. No one advised me to review the exclusions in the policy; instead, I was simply asked to sign the document without any detailed explanation. When I later filed a claim, I was surprised to learn that even simple issues like sketch marks are not covered. This situation could have been avoided if the salesperson had provided accurate and complete information at the time of purchase. Misleading a customer into believing something is covered when it clearly isn't reflects very poorly on your business practices. In my view, this borders on misrepresentation. read more

If you have a meeting level budget and you're looking to get your rooms furnished quickly this is definitely the place to go. Have an Airbnb and rooms to go has been instrumental in helping us furniture these rooms without going overboard. There's a wide variety of furniture and every style and tons of selection. Salesman are helpful and friendly not pushy but they can give you all the information you need quickly to help you make your decisions. read more

Rooms To Go - Furniture Stores Near Me - Austin, Texas

Poor quality furniture and not worth the value in what we paid. Extremely uncomfortable and what was delivered to my home is not the same quality in what was in the show room. read more

I was nervous after reading these reviews, but I purchased the Stratford chaise online and the product is fantastic quality and one of my favorite furniture purchases to date. The delivery team was professional and courteous and they went above and beyond to get this massive couch up my narrow staircase to the second floor and over a half wall without damaging anything or leaving any trace. They were on time, easy to communicate with, and did an excellent job. Very pleased all around. read more

I have a problem with a leather living room set I purchased from rooms to go where the leather has pealed at one part of the sofa and caused it to split, they ask me to send photo of all the pieces which I have done 4 time with no response or even a phone call , we have spent thousands of dollars with them in the year we have our home but never again I even wrote saying that I would pay for any parts needed which I should and again no reply my advise to all stay away from rooms to go they don't stand up to there furniture read more

I purchased a sofa recently from R2G. Went to the showroom, but they didn't have the chaise lounge I wanted, only the couch. It was delivered to my apartment but after a week, I was completely dissatisfied. Thankfully, they agreed to replace it since I wasn't able to try out the couch before purchase. What they didn't tell me is there would be a $308 dollar restocking fee. I found another chaise lounge that I liked, it was delivered....everything has worked out well, until I noticed the $308 restocking fee on my statement. I went back into the store and spoke with the staff, they stated a restocking fee is always a part of returning merchandise, my gripe is that I was never told about it. Unfortunately, they repeated over and over, their policy is their policy. read more

Bought 6k worth of merchandise, they promised delivery past the main entrance of my home. DO NOT BUY from them, you have options. 1) delivery people were not supposed to take items out of the box, they did. 2) they scratched the sofa, and the footboard of the bed was missing, so did the adapter of the sofa. 3) since I called them out on it, they left all the furniture outside for me to bring in!!! 4) they with no authorization, entered my home to take pictures! 5) they were abusive and painfully rude to the point I was raging. 6) I went to the store, 2 different people told me they did not promise to bring the items inside the house, until the seller approached and said they should have. 7) the store manager then came out and said they would communicate an action plan by the end of Today, it never happened. Do NOT buy here, you have options. I have a video of them breaking into my home with no authorization too, if customer care actually wants to fix this situation and avoid these delivery people representing them on the future. Disgrace, read more

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Let's start with this, just DON'T!!! When we first arrived, we had our furniture picked out. Two sales reps were arguing over who got our sale right in front of us. Highly unprofessional! #1 ZERO STAR: We were talked into getting an entertainment center because we had 72 hours to cancel if it didn't fit. Well, it didn't fit after we measured it. So I called to cancel it. They answered and said they'd "get back to me" that was a LIE! I had to get someone to cover my shift in the middle of my shift to rush up to the store after calling for THREE HOURS! When I pulled up to the store I called again and watched them look at the phone and ROLL THEIR EYES AT IT AND IGNORE IT. HORRIBLE! When I walked in they were quick to jump up off the couch (in an empty store) and assist me. I was finally able to cancel it with 30 minutes left to spare after they BLATANTLY ignored my calls and voicemails. They were literally trying to wait for those 72 hours to go by to get me stuck in this contract. Absolutely DISGUSTING. Had to pay a financing fee of $40 for my remaining furniture. #2 ZERO STAR: Our delivery date was set to be February 8, 2021 on a daybed that we purchased in NOVEMBER. The daybed was extremely important because I am pregnant and could no longer get up the stairs to go to bed. They pushed the delivery date out to April 15, 2021. WAY beyond the point of me needing it. I was made to pay the new financing fee of $40 because of THEIR MISTAKE. #3 ZERO STAR: The nursing chair that I finally received after ultimately paying $80 more for (the fees previously mentioned) showed up 5 hours after the expected delivery time and it is THE WRONG COLOR. Not only did I miss an entire day of work for their horrible mistake but I ended up with a product of the wrong color in my nursery. I'm keeping the chair because at this point, I am OVER IT WITH ROOMS TO GO. After waiting 4 months to receive furniture of the wrong color and all of the other bullshit I went through with them, I'm keeping the chair because that's how bad it is to deal with them. And who knows when I would actually receive the product that I paid $800 for. TURN AROUND. DO NOT USE THIS COMPANY. IT IS ALL A SCHEME TO TAKE YOUR MONEY AND NOT HOLD THEMSELVES RESPONSIBLE FOR ANYTHING! read more

Rooms To Go - Furniture Stores Near Me - Austin, Texas

GO TO ANOTHER LOCATION! Very frustrating experience working with Moses, the store manager at Southpark Meadows. My wife, daughter and I went in about 6-8 weeks ago to look for a couch, as an online retailer said it would be 4-5 months out, and we were in need of a couch sooner due to the fact we found out our daughter has a severe dog dander allergy and dogs had been all over the current couch for years. We went in and asked the sales rep to show us ones that were able to be delivered within the next 4-6 weeks and we would choose from there. He showed us one that was perfect and said delivery would be October 13th. I received a text and voicemail Tuesday Oct. 6th confirming delivery. On delivery day, the 13th, we had not heard of anything so I called to check and it said delivery is now November 23rd. No warning or heads up and our current couch is sold and now we don't have one for another 6 weeks. I called the store we bought it at, Southpark Meadows, and we were transferred to the store manager Moses. He said they called us and left a voicemail Oct 8th- no record of this and he said it is what it is and it'll be delivered later in November. I responded that it doesn't seem right that all the sudden the delivery changed, we are without a couch and all he could say is that's how it is. I asked what he would do to make it right and he said nothing- I then asked what my options were for a refund and his response was "sir- at the bottom of your sales receipt it says no refunds after 48 hours - so you are not getting a refund". I responded with- "so that's it and that's how you treat your customers?" - his response- "sir nothing I can do besides maybe move the delivery up a day or two". I understand things happen- but this was 100% on their end. There was no call the 8th of October. Keep in mind that's also 48 hours after they "confirmed". Again- I get that things happen but not ONCE did Moses offer a simply apology or a possible solution. Not one apology or any empathy for the fact our house is now in shambles and we have no couch for 6 weeks with a 1 Year Old running around! I get it- but man have some empathy when you're in sales/customer service. Zero empathy or care for his customers. Before this I had always gone to Ashley's Furniture but wanted to check out Rooms To Go and that was a major mistake. They charge to BRING IT IN YOUR HOUSE or they'll simply leave it on your porch. Ashley's not only brings it in but also sets it up. I'm not sure the training Moses has received and I can have empathy on my end that he probably deals with a lot of this with COVID- but at the end of the day just treat your customers how you want to be treated. We will never step foot in another Rooms To Go and will share our experience with anyone that listens so they're not dealing with this same issue. To wrap it up- Rooms To Go and Moses haven't done anything or showed any care and we are still paying the same full price but now will have it delivered a month and a half late. read more

Rooms To Go - Furniture Stores Near Me - Austin, Texas

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Not happy at all, ordered a nice loveseat in December. It was supposed to be delivered today, Jan 30 between 1 & 5pm. It's still not here. There was an update delivery status at 4pm of 4-4:30. I checked again at 4:44. Now it says 7-7:45pm. WTF. Called their customer care center at 4:30. Waited 30 min. At 5pm the phone hung up on me, stating they , customer care was only open til 6pm. Even if that's eastern time , I was not pleased. Someone finally call me at 5:15 to let me know the delivery truck la broken down & the delivery would take place between 7:15 & 7:40pm. Two very polite young men arrived at 7:35. They delivered a very nice loveseat . So I appreciate it now. read more

Rooms To Go - Loveseat - Furniture Stores Near Me - Austin, Texas

I was sold the wrong item. They showed me the bed frame with the massage option. I decided to buy it with a mattress. On the day of the delivery I noticed the remote didn't give me a massage option. Only my head can go up or my feet. According to the policy all sales are final. I had originally just went for a mattress but I really liked the massage bed I was showed so I said what the heck its on sale. I should have just chosen the mattress and said no to all the up selling. Update: I spoke to Lauren regarding the sale and she told me to talk to the person that sold me the items and that he doesn't clock in till 1:30 pm (its 12:00 pm currently). I came to the conclusion that I'm not going to get anywhere with these people. I was sold an item I did not want. read more

We bout a brand new furniture set in late January. Rooms to go delivered the set two weeks ago and when installing the loveseat legs, they over torqued the leg. They told us at the end of January the soonest they could come is March. After spending over 2,000 one would think they could send someone out sooner to repair our brand new furniture they destroyed during installation. read more

Rooms To Go - Loveseat - Furniture Stores Near Me - Austin, Texas

Dishonesty and lies. Horrible delivery options. Stay far way. Called today and boom, got a bomb dropped on me.

I purchased a bedroom set on 5/14/24. It was supposed to be delivered on 5/28/24 to my new home. 2 men showed up in a non marked truck, no uniforms and no badges. I asked them to identify themselves, and if they could wear shoe coverings. They became belligerent and extremely rude. They wouldn't tell me who they worked for or their dispatch center. The ADT guy was there & heard everything , and he was willing to install the furniture. I contacted Rooms to Go and they said " they didn't know who the driver or helper was". This was even more scarier as I was supposed to allow the gentleman in my home? I asked them to contact their boss and they refused and told me they don't have a boss. So i recorded them and the truck/license plate. Those guys left with my furniture. I had NO bed. I called Customer service and she advised that they would try to redeliver that day! However that didn't happen. I called the next morning and was told they could come A WEEK later on 6/4. So disappointed as I had NO BED! They come 6/4 and still missing my mirror. Advised 7/27 NEXT delivery. Well that day comes and goes. I contacted them and I was advised that the item was no longer available and they could refund my money. I was appalled as I picked this set for a reason . I expressed my feelings to Kirt at SouthAustin. He said, give him a couple of days to speak to a few people to see what he can do. I got a call back the next day that they had magically found the last mirror. It would be delivered the upcoming Wednesday. However, I am super disappointed with the lack of customer service from rooms to go, lack of communication, the lack of sympathy while leaving me on my floor for over one week without a bed or anything to sleep on! I am disabled ( i have Spine issues and I need surgery ). Also, sending people to my home in today's climate with no identification is inappropriate. Please Go elsewhere. There is a Furniture Mart Store right in SouthPark Meadows or even Ashley. Go where you're respected and valued! read more

Rooms To Go - No ID, No ID or anything... - Furniture Stores Near Me - Austin, Texas

If I could give zero stars I would!!! I should have read reviews 1st before spending a lot of money. First I like to say the quality of the furniture is poor for the price they're asking. We got our sofa delivered and it was wrinkled like someone had already used it. The end table looked like it was damaged but it was just the design. Contacted customer service and both items will be replaced. UPDATE: We exchanged the sofa 3 more times they keep giving us a wrinkled one that looks old!! Now regarding the lamp...I didn't like the lamp and tried to return it...we were told there is no return policy. It would have been nice if thecrep w8have mentioned it. We also bought art and because I asked if I could return them she said no. We are now stuck with a $99 lamp. It would have been nice if the rep would have mentioned the return policy for all the items. I understand they want the commission however we are working hard for our money too and don't have money to just throw away. If we chanted to exchange the lamp we would need to pay a fee. Unbelievable. Don't shop there unless you don't mind getting frustrated. Very disappointed. We won't shop there again. read more

Hires shady delivery people. Ruined my floor. They denied it and that was end of story. My mobile home was purchased in august. My living room was empty up until I got my sofa. I spent most my time in my bed room cuz this was the only furnished room. I have no kids nor pets. I didn't bring guests because I didn't have a place for them to sit. They won't take accountability for their wrong doings. The lady from EHS trucking was shady AF and rooms to lacks accountability. Go anywhere else but here. Customer service sucks. read more

Rooms To Go - Furniture Stores Near Me - Austin, Texas

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they do not back up their warranty and we bought the extended warranty and they sent out a guy to look at the couch he looked at it and sayed someone will be calling after 2 weeks we called them and they stated that the guy put in his report he fixed the problem and that a FLAT OUT LIE first of all the cushion on the arm rest is sew own he could not taken it off as he stated in his report and the back of the couch will not stay in place and he told them he fixed it and that was another lie I want to know how he can fix these issues, and all he had was his cell phone read more

Rooms To Go - Furniture Stores Near Me - Austin, Texas

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I went to purchase a mattress during President's Day. apparently, that's when you get the best deal on mattresses. So anyways, went into the store and Aaron was super helpful. The advertised $300 mattress is exactly what you pay for. The store staff were honest about how long it would last (2-3 years) and you'll feel the springs pretty soon. I ended up with a queen sapphire mattress with topper for less than $500, which was on sale from $700. The delivery fee of $60 was waived if the delivery team did not set it up and take away the old mattress for you. I also am going to look elsewhere for a box spring. Aaron highly suggested one since it'll help keep the life of my bed (5 years). You pick your delivery date and you have to be there. I thought they could just leave it outdoor for me and i went to attend a retirement party. Well, i had to reschedule a few weeks later and it was fine. They have a texting system to let you know what # you are in the queue, what time they will get there and then a final text letting you know they are here. The men who delivered were efficient. It's a nice store, there are a range of quality in the store so decide if you want something to last vs spend less money. I tried out Purple and Casper mattresses too. Interesting textures and feel, that's for sure. read more

I endured an agonizing frustrating year and a half getting all new furniture for my new home. I spent almost 10k with rooms to go many items came broken wrong piece and such poor quality on new pieces .I had many rescheduled appointments with no consideration of me and my schedule .I was in years several times talking with asst mgr..finally I dealt directly with store manager at south park meadows store. I doubt that this furniture will last as much as it cost me .even the extended warranty is a huge hassle to get anyone to help you!! never again with this store get any of my money. read more

Never ever have I experienced an incompetent staff like at Rooms To Go. From the managers on down to the used-car-like-salestaff hovering at the entrance to attack. Do not, repeat "do not" consider buyong from RTG. Aren't we all surprised they are still in business; read more

Laughable that they want to charge you $$ for pickup of anything because it would be shipped from the warehouse to the RR store but will ship to your house from the same warehouse for free! The difference in shipping being about 3 weeks delay if shipped to home. UPDATE ON OUR LATEST DELIVERY!! We have now had two deliveries to our home in Round Rock (for an online order) on the same item (coffee table) and both times the coffee tables have arrived damaged!!! This second delivery completed just minutes ago, they delivered clearly a floor model or an already returned item since it was delivered in a MOVING BLANKET and not even in a box!!!! The only reason we agreed to do home delivery was because the Round Rock store, the Austin store, and Cedar Park stores all charge $50 to do a store pickup!!! This is exactly why we didn't want to do home delivery, because you can never check the product before accepting it, then you have to wait forever to do a return / exchange pickup. Of course no guarantee on blemish free product, and no accountability. Just sit on the phone in queue to try to get another return or exchange delivery scheduled. Then you have to wait you have to wait and wait for a few weeks for your next return / exchange delivery window to arrive. Then once you get it, good luck on it not being damaged product right out of the box, or right out of the MOVING BLANKET!!! Even then more wait because the return process takes at least two weeks and that's if it is in stock. Thoroughly disgusted with this company. read more

Rooms To Go - Furniture Stores Near Me - Austin, Texas

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Don't do it. ordered a desk and it showed up in a box. Very cheaply made and instructions were only pictures. I thought it was a furniture store where they would deliver. No longer will be a customer. read more

The WORST customer service I've ever experienced! I bought a $2,000 mattress and adjustable base in May 2019. I could tell by October 2020 that the bed was sinking significantly. I called Rooms To Go, waited over an hour to speak to someone for them to tell me they can't get a technician to my apartment until the day after Thanksgiving. They said it was due to COVID so I thought fine, whatever. Black Friday rolls around, tech is in and out of my apartment in 2 minutes telling me that the mattress was sinking more than an inch. Great! Now I have back pain from a shitty $1,000 mattress. The tech tells me someone will call me in 3-4 business days to tell me what was next. I waited a week one ever did, so I decided to go the store. As soon as I walked in, the employees were all standing by the door and it took a few seconds for someone to finally say "hi how can I help you?" I told Kurt, the salesman my situation and he said he would help. I waited 45 minutes for their customer service agents to find my order so I can see how big of a credit I had for a new mattress. I FINALLY am able to find the mattress I wanted, we get the delivery scheduled and I think I'm all set. I get a call a few hours later from Kurt saying that there will be a $119 mattress disposal fee for them to pick up my new mattress. After the 2 month long headache of trying to replace this mattress, they had the audacity to charge a disposal fee when they sold me a shitty mattress for a very high price! They refused to waive the fee because I guess bad customer service is what Rooms to Go is built on. I'm not surprised this business has a 1.5 star rating. If I could give 0 stars I would and I will NEVER shop here again!! read more

We ordered furniture on sept 7th and it was to be delivered on Nov 5th. The tracker that is provided tin the email was showing the wrong address. I called to request that the address be corrected. Sat on the phone for 30 min on hold, then someone said that they cant change the address. After 30 more min trying to talk a solution they had the driver call me. When he called I tried to explain that he was heading to the wrong address. Unfortunately he does not speak English. I was able to sent the correct address to his cell. he replied 20 min. Then I got a call from dispatch that he was going to finish the other drops then come to my location. No call no show. They rescheduled for a month later!!!! WHAT!!!! I argued to get sooner. The best was 2 WEEKS!! SAME THING HAPPENED 2 WEEKS LATER!!! GOING ON 3 MONTHS Spent a minimum of 8 hours on the phone with several different departments, ROOMS TO GO IS INCOMPETENT AND INCAPABLE OF CHANGING THE ADDRESS TO MAKE A CORRECTION. They said the next delivery date is Jan 3rd!!! 4 DAYS SHORT OF 4 MONTHS!!! read more

Went in for a new sectional, and the majority of the ones we would end up liking were all out of stock or would be available within 3-4 months. :( My only complaint would be that when we arrived they mentioned a zero interest financing offer, and I later agreed to apply. Turns out it was a credit card, and the sales rep failed to disclose. I thought it was going to be a regular credit line, but NOPE! I have a credit card with them now. Whoohoo..‍ Partially my fault, since I should've asked.. but since we were tired after 2-3 hours of searching for an available sectional I was just ready to get out of there. BUT Luckily we found one that was exactly what we wanted, with the exception of the color. Unfortunately, I have no patience. Anyway, be aware that it's a credit card(revolving credit line)! read more

Room to go it not a good Company I been having problems when they deliver my Couch it was broken the first time and now the 2nd time that light of the couch wouldn't trun off too so disappointed about the delivery. read more

Couch was delivered on time but as I unwrapped it found stains and a hole. Called customer service and was on hold for almost an hour. I guess there are a lot of unsatisfied customers. Finally got to speak to a rep and was told I'll have to wait over a month for a technician to come fix the hole and clean the stains!! Over a month! Unacceptable. read more

Rooms To Go - Furniture Stores Near Me - Austin, Texas

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I recently ordered almost $5000 worth of furniture from Rooms to Go. The delivery was incomplete. I received a twin mattress instead of a queen, no support legs for the bed and the chair came without legs. I was promised to get the "parts" by overnight mail. They never came. I am still waiting for UPS ground now...not overnight. The customer care is polite but has zero solutions to solve my problem. I offered to drive anywhere to get the parts and they said I can not do that. I asked if they would take parts from the showroom. A BIG NO! Meanwhile I had to cancel the mattress and buy it elsewhere. This was probably the worst buying experience ever. I will never shop there again and would never recommend them. It is a shame because the products ( if you can get them ) are nice. Dreadful, dreadful service! read more

My mom bought me a bed set, dresser and platform frame. It was delayed due to covid, had to a pick a new one. That's fine, the second one is more my taste. Delivery day, dresser is damaged. The platform is so nice, the bunky board replaced an old poking box spring and the mattress feels so comfortable now. Reschedule, today. Second dresser is damaged. I'm fed up so told them to replace the broken drawer, and fine I don't care about the door on a loose hinge. They clearly need to pack better. While I love the bed set, I'm frustrated it took so long to get another damaged order. If it wasn't a gift, I'd be raising hell. Ridiculous they still charged the full amount. If I ever need more furniture, I'll pay more for a local business and quality control. Driving it from wherever clearly isn't working. read more

HORRIBLE! Don't waste your money. The dining room table we bought was trash the moment it was delivered. You can't even set a plate on it without scratching it. It is chipping all around the sides. It is cheaply made obviously. But that is not even the worst of it. The leather couch we bought came with cup holders that have a USB port. Well, it got so hot it melted and almost caught fire. It could have burned our entire house down. contacted them about this only to be told that the soonest they can get someone out is NOVEMBER. ARE YOU KIDDING ME???? We can't even recline in the seats, or turn it on at all without the possibility of a fire, and it is going to take 2 months to even get someone out here to check it out and see if they are going to replace it?? read more

Rooms To Go - Pic of burned up usb - Furniture Stores Near Me - Austin, Texas

I went to Rooms To Go to buy furniture but most of their furniture is 60 days out. You pay now and get your furniture 60 days later (maybe). The kicker is I was told my furniture would be in may 29. 2021. I found something in the mean tune because I can't go without furniture. Was pressured to by now because furniture from them has been keep getting pushed out. What they don't tell you is once you buy after 72 hours any cancellation no matter how far out they will take 20% of the total purchase. I call just today to Canc my order because as a Disabled Vet that is 100% disabled I need something now and can't wait another 69 days. and need some furniture now do to my disabilities. They just told me I had to pay a 20% restocking fee for something that hasn't been built or delivered. I can't afford to pay that, they say they give you a store credit. The manager Sheri could care less that I can't afford to give up 20%. I have three order that total 7000 for my home I just moved into. I paid part of it with the cash I saved and the rest is in credit. I don't understand how a company can charge you for something that's not built or delivered. I would be very careful buying anything at ROOMS TO GO IN FRISCO TX. Or any rooms to go as it's their policy. They know they don't have furniture in and they are getting you to buy you furniture in advance knowing you are on the hook for 20% of what you order even if it's out 2 to 3 months. They have you trapped now. You can walk away and cancel your Order but you will only get an 80% credit and the other 20% is a store credit. Who would want to do business with a store like this. They know people have to wait because if COVID but they are still using old policy to get money from you now. Button line they told me it's in the contracts so it's on me. The worst part is it was a VET sales person that helped me. Thanks looking out for me Tim Green (sales person in rooms to go Frisco). For letting me know about this policy. So if they don't have your furniture in,don't buy from them. They have 66 months same as cash for a reason. Without that no one would buy from them. They also change you set up and delivery and warranties. Don't buy because they are too much and like the cancellation policy I would trust their warranty. I wouldn't buy from them again knowing how they treated me after the fact. The hold time I'm writing this I've been waiting for someone to pick up at the customer service line and it's been forever. This is the second call. I'm at 35 mins in this second call. Beware Beware. Call the number and see how long it take go get a customer service rep. I wish someone would have wrote something about this, so I am. People we have the power not to put up with this service. Stop shopping at places that mislead and deceive us. read more

Rooms To Go - Still clocking waiting on Rooms to go customer number. - Furniture Stores Near Me - Austin, Texas

They really deserve a zero but that wasn't a option. The sofa I got the cushions are getting softer by the day. Don't ever buy a sofa from them. Someone came out replaced, this is a horrible sofa, I sink into this and we are almost sitting on the floor. What a POS.. read more