I exchanged something and they put funds on a gift card. This was no big deal bc I was just swapping lampshade sizes so happy to just grab what I need and swap out. After standing in line to do the exchange, locating the shade and standing in line again to check out, I wasn't able to use the gift card without a manager keying it in. This seems rather archaic but... whatever. So we paged the manager, waited some more, she keyed it in and it showed $0. The cashier said "that's not possible, I did the exchange myself just a few mins ago?" The manager then proceeds to say it takes 5 mins for funds to load. I point out on the receipt that it was 18 mins ago (lots of waiting in line) and now it "takes 30 mins for gift cards to load". I couldn't stand around another 12 mins hoping it would load as I had already left my family waiting in the car for an eternity. So now I have to go back and do this whole thing again just bc their system is flawed. It's a ridiculous waste of time read more

My husband and I returned to At Home to purchase some Christmas decorations. They have a wide variety to choose from. They have many indoor and outdoor Christmas decorations. We picked out a pre lit Christmas tree, two containers of shatter proof ornaments, and a star for our tree. When going through the checkout there were several people working. We waited for the next available cashier. It was a really short wait probably less than five minutes. The cashier was friendly. We paid and we're on our way. We set up our Christmas tree after our Thanksgiving Dinner. My husband removed the tree from the box piece by piece. He spread out the tree limbs so that it would look more full. Once all of the ornaments and the star were put on the tree it looked really good. I recommend going there to check out the holiday decorations as there is a wide variety of items to choose from. read more

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This store is always so pretty and festive during the holiday! Pink is my favorite color and I can always find great decor! Prices can be a bit steep. The cashiers are usually helpful when asked but there's a lack of hospitality and friendliness. read more

At Home - Pink Christmas decor :) - Furniture Stores Near Me - Austin, Texas

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This is a great place to go for home decor. They have pretty good prices on trash, cans, rugs, lamps, and all kinds of things. My favorite time to go is Christmas time to get a couple new ornaments and see what they have. You can also pick up a couple of gifts here I have found that it's one of the more affordable places to get replacement cushions for outside furniture. Also, it's very easy to do returns here. My only complaint is that all of their shopping carts seem to have a problem. read more

At Home - Blow ups for Christmas - Furniture Stores Near Me - Austin, Texas

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At Home is basically old Garden Ridge, which I loved. I think if they weren't priced so high, they'd have a lot more customers. We visited a couple competitor stores before our visit today, and it was evident their prices are a bit steep in comparison and the quality isn't different enough to justify it. The good thing about At Home is the variety. If you're looking for something specific for your home, you'll probably find something here. Like other reviews have mentioned, there are usually 1-2 cashiers and there's almost always a line. The employees usually are kind and try to be quick. read more

At Home has to be one of the best "inexpensive" places to get just about anything for the home/patio! We came for some things to decorate the apartment for Christmas! We started with the lit tree (amazing and only $365), garland (not Judy), ornaments and ribbon! The shelves were stocked! The young lady at checkout signed me up for shopping benefits! Super nice and she was fast! Now, just maybe I'll win the decoration contest! read more

I love this store during the holidays. Alot of fun Christmas decorations available and all on display. The staff is always so nice and helpful. read more

At Home - So festive! Merry Christmas. - Furniture Stores Near Me - Austin, Texas

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I placed an order online and received a notification that only part of my order was being delivered. I contacted the store in Fort Worth, Texas at +1 (817) 754-7559 to find out what was going on. I spoke with someone named Maria, who claimed to be the store manager. She was shockingly rude, offered no helpful information, and hung up on me in the middle of the conversation. When I asked who her manager was, she said Mr. Campbell but claimed he was not available. I called back immediately, but no one answered. I left a voicemail, but I don't expect a response based on how poorly I was treated. This experience was completely unprofessional and unacceptable. I will never do business with this company again, and I strongly advise others to avoid them as well. If this is how they treat paying customers, it speaks volumes about how little they value anyone's time or money. read more

I purchased the 3 bell staff for mom's garden. She loves it as it rises out of a lily plant creating an illusion it is blooming. read more

At Home - 3 bell staff - Furniture Stores Near Me - Austin, Texas

I ordered an item, FedEx lost it. I was told to contact At Home with the case number FedEx opened and provided. There is not a customer service number to call for this place! You have to email only and that could take up to 72 hours from what is stated with the bot that you chat to. I've been waiting for 4 days now and no one has reached back out to me. Highly disappointed, do not recommend and I will no longer be shopping here. read more

Wow! Since last time I have been to this location, I am just blown away. I am so impressed with the organization and staff at this location. I'm an interior designer and shop at at home quite a bit, but have always avoided this specific location due to The disorganization. They really impressed me today! Highly recommend coming here. read more

Yikes, what happened, y'all? Used to enjoy this store but today, whew! I've never seen such a mess. Couldn't even turn down half - yes, half - the aisles as merch was literally thrown all over the floor. Looked more like an episode of Hoarders than a store. For the prices they charge, I expect a pleasant shopping experience. Get it together! read more

I placed an online order for a 4 Pack Assorted 3-Tone Asymmetrical Mugs, 21 oz. (UPC 786460964822) for $6.99. They shipped me 1 of the 4 mugs. When reaching out to the store that shipped the order nobody could resolve the issue. Then I contacted At Home Customer Care, their response was the item was listed incorrectly on their website, and they removed it. I feel they should have honored my order and removed or corrected the website. I CONSIDER THIS TO BE FALSE ADVERTISING AND BAIT AND SWITCH!! read more

Pam is amazing! I've been in a few times lately, and each time Pam has been able to help me out. I get easily frustrated, but Pam has calmed me down and been very helpful. I wish this store had 10 of her! read more

I ordered 2 lollipop yard stakes for holiday decor. I was willing to pay the $10 shipping for the $15 cost of items because I like them so much. They delivered stacked peppermints. Anyway, no number to call. I find the number for a store that was too far to travel to and the person drops my call first time. I call back and get voicemail but mailbox is full! Next day I get a person but they can't help me and say they items don't come out of warehouses but stores. No email to return. Employee at store agreed it made no sense. Never shopping there again! read more

I would never recommend this company. No telephone number, terrible customer service.

I waited patiently and and was very excited to receive my 24inch base just to get one that looks like it was used for years! this is exactly how I received it fresh from packaging scraped up and dented I'm very disappointed and will not be shopping here again. read more

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Love their Christmas selection - tons of beautiful items at reasonable prices. During each visit, I've had a pleasant experience. Store layout has a nice flow and aisles have clear signage - no need for me to do laps around the store trying to find stuff. As another reviewer stated, you need to come in with real expectations - you'll find tons of cute decor items some of which might be of inferior quality but nice nonetheless. If you want upscale home furnishings, stick to the premium stores but for those in search of adorable knickknacks you'll enjoy At Home. Due to COVID, I do not recommend shopping online due to extensive processing/shipping delays. Best to go in person if you can - all staff and customers must wear masks and adhere to social distancing. read more

I freakin love this store, this is like Home Goods x100! This is basically a giant warehouse full of affordable home decor for literally all of your needs. I used to think Home Goods was my favorite home decor store but this blows that out of the water with their enormous inventory and amount of selections. I basically ended up shopping here for 3+ hours with my boyfriend going through all of the aisles when we needed to help refurnishing our new apartment. They had every single thing we needed from mirrors to candles to artwork. Unfortunately the day we went the registers weren't allowing credit card transactions but we were so astounded with our cart full of items that we went to the nearest gas station to take out cash to pay for everything we picked up. The store graciously held all of our items in our cart up front while we retrieved the money. While they do not have an ATM onsite, they do have a Target and a gas station within minutes of the store. Overall I'm obsessed with this store because of their huge inventory and pricing. We were able to get a ton of items for our apartment for well under $300 and this even included a giant gorgeous canvas art piece for $40 that would have cost $200+ anywhere else. If you're looking for home decor, this is the place to go. 10/10 would recommend! read more

We just had the worst experience ever at this location. The older white manger with short blonde hair that starts with a letter c either Cecilia or Cynthia or Cindy is the the most incompetent, unprofessional person in charge ever. She would not approach the situation that we were having with an online order. There was a Hispanic older lady with glasses that was assisting more than her stating that because she is Hispanic she feels more comfortable speaking with us (which is stereo typing and racist)than the manager herself. Mind you the manager has not approached us and was hiding behind registers. She would not give her name. This is a very lazy staff, no one was attempting to assist or do their job. Corporate will be hearing from me, if not I will take this to social media. We found our own online order and loaded our items! Which is ridiculous! read more

I only first visited an At Home store in the past few months. I was looking at Halloween decorations online and came across At Home. There is a location fairly close to me so I decided to go in person. Upon first glance everything is super cute. I expected pricing to be akin to Hobby Lobby or Michael's. Boy, was I wrong! There are no coupons that I am aware of, no weekly deals, no super cheap clearance sales advertised. While I was able to snag a one time 15% coupon for my first purchase I have no received any additional coupons, which makes me sad. I did post of pic of a one day 15% off coupon benefitting Habitat for Humanity, but have found nothing else. I just feel like with so much competition on holiday decoration department you would think there would be some good deals to be had at At Home. I also think they are severely understaffed. As some other reviews noted, I was never greeted or asked if I needed help on any of my 3 visits to 2 different locations. The only interaction I had with a staff member was during checkout. Many of the aisles are haphazardly organized. read more

At Home - Furniture Stores Near Me - Austin, Texas

It's a huge store with lots of cool items, but it takes forever to check out. I just waited 10 minutes and still had 3 people in front of me with only one checkout. read more

Buyer beware. At Home is "re pricing" items. You can see the 4.99 price under the 5.99 new sticker 20% higher. Other item was stickered $2 over from 6.99 to 8.99 , a 28% increase. Bought about 20 items that looked like they were on sale with a sticker over the listed price but actually paid more. Items were new, not dusty, and in good supply. I should have been more careful. I like at home for deals, not these days. Check before you spend 20% or more over. read more

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Dirty, defected pillow - would not return/exchange. Sold it to me - they said "we wouldn't have sold you that" They did sell it to me! I took tags off b/c I had no intention of returning. Esp during the 4th of July weekend. Very disappointed and will go elsewhere next time. Do not recommend. Staff was not pleasant. read more

At Home - Chair pillow - Furniture Stores Near Me - Austin, Texas

When first walking in to At Home store, one feels super excited! It's as if HomeGoods, Target, and Home Depot all got mushed into one exciting place. There is so much to see and the store is so huge! Seasonal stuff, outdoor patio stuff, home organizational items, rugs, paintings! There are two full aisles of candles alone. It will take you a approx. 40 minutes to walk around the store and go up and down every aisle to see what they offer. It can be your cardio for the day! Now, on to the bad news. First, being their prices. I have always found everything at the At Home store to be slightly higher than what I can find it for at Target or Marshalls. Or even hobby lobby! Hobby lobby always has sales going on and you never ever ever pay the price you see on a shelf or rack. At At Home you will pay that high price. Very few sales or coupons. Secondly, is the lack of customer service. Actually, the lack of any employees visible in the whole store! Need help getting something off of a high shelf? Sorry, you will have to jump. Want to ask for a measuring tape for that table you just spotted? Sorry, you will have to use your fingers and estimate. Want to know if there is anyone to help you carry that heavy item to your car? Sorry, you will have to balance it on the cart and take it out yourself. If an employee's help is not something you need during your visit, your basket may be full and you may be ready to check out. I hope you have brought some snacks and a water bottle! It will be a very very long wait. A one-line, first check out clerk available system. Not usually a problem, except at At Home there is typically one checker working. A very slow and chatty checker. Meanwhile, the line continues to grow and no one ever calls for backup help. I have experienced this many times while visiting At Home. read more

At Home - Wide variety of Christmas goods - Furniture Stores Near Me - Austin, Texas

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I wish I could give them 0 stars, but that's not an option. I ordered 6 Ty Pennington Blue Polyester Ice Skate Ornament, 8.5" that cost $17.99 each. When my order came, 3 of the 6 were missing one of the blades at the bottom of the skate. These skate ornaments are the size of an 8x8 brownie pan, for context. Which means the moron that packaged my order would have seen the missing blades and sent them anyway. I sent the broken items back and requested a refund from AT Home. I got refunded for a Ty Pennington Blue Fabric Stocking Ornament, 6" that costs $1.99 instead of the items I actually sent back that cost $17.99 each! Either this company is shady as hell or run by idiots! Either way, don't risk it! read more

I wish I could have given them a 10 star rating!! It is extremely difficult to grab Christmas decor in African American versions! At Home advertised this gorgeous guy on their website and I called first thing this morning to check if my local store ( Mansfield Tx ) location had one! Let me start off by stating the store manager was super helpful and actually helped me purchase one today by finding one that still was boxed!! I am a customer for life!! Thank you for superior customer service!! read more

At Home - African American 48 in Nutcracker - Furniture Stores Near Me - Austin, Texas

Don't understand all the unhappy people. Let's set the table straight. You come to At Home because you are cheap. Yes CHEAP. At Home offers a huge selection of items at discounted pricing. I like this. This is why I shop here. And yes; I am Cheap. Wife and I just bought a 2100 square feet house. Two levels. Coming from NYC; where apartments are small. We had a small amount of the knick-knacks that you put on walls, on corners, on tables, on anything. We basically had no stuff and furniture. We were on a budget. We like the offerings from other more expensive stores, but we realize it is best to do this over time. At Home does a good job with things you need to decorate a home. Need a pillow. Need a lamp. Need color. Need to add just about anything, they have it. Bought a nine-foot round shade with a base. So far I am a happy camper. Bought some mirrors. A wheel. A clock. And a bunch of other items and our home is coming along nicely. When shopping at places like At Home; you may have to sacrifice some amenities. Overall you have to be patient and use your creative juices to make things happen. If you are looking for fillers, At Home does a good job. Remember you get what you pay for. Do your homework and be creative. Explore; you will be very surprised what At home has to offer. read more

I recently discovered At Home. They have a really extensive selection of items and I got some great deals for Christmas decorations on Black Friday. Forgot to bring a coupon with me and the customer service agent (Georgia) was very helpful in rekeying the order when I brought the coupon back. Great customer service! read more

Do not believe the misleading information on their store websites about items being in stock at their stores near you nor their curbside pick-up or delivery services: 1. I tried to purchase items online for delivery - not available once I went to the stores near me ALTHOUGH they listed the service available in my zip code when I searched on the main website! 2. Tried purchasing items online for curbside pick-up for safety reasons due to covid pandemic, similar message: "This item is only available for purchase in store." 3. I drive to the store to purchase items described 'in stock' on the store's website, NOPE! I will not waste my time with this store EVER again! read more

The prices are insanely high. I needed 6 large plastic planters. A large plastic planter at this joint cost the same $109 dollars as the dense, heavy, clay ones. I'm trying to plant a garden, not put a deposit on remodeling my kitchen. Jeez. Sam's Club has 22" wine barrel planters at $15 a pop. I came here before buying those to see if there were cuter designs at the same price. I'll be going back to Sam's and coming back to At Home once I install my pure gold floating toilet. read more

Paid full price for a Christmas item that was never opened and had current receipt and they tried to give me only 25% of the price not even a credit for the price I paid. Will never buy there again if they are trying to be shady. No other store does this in any state. Probably illegal. read more

I ordered multiples of 2 times online. The online site indicated the items were in stock. Three hours after placing the order, I received an email stating 1 of each had shipped and "unfortunately" the rest of my order was unavailable. What???? These are Christmas tree decor items. Needless to say, I'm absolutely NOT HAPPY with this company. DO NOT SHOP ONLINE AT "AT HOME"! read more

The At Home manager would not honor a sales price because "The sale expired 3 days ago but we haven't had time to take the sign down."

The staff here is amazing, very patient and helpful. I went in angry after my online order didn't work out, but Mechelle helped me select a rug that I liked better and made sure that everything worked out. Can't say enough nice things, my experience was great. read more

Richard, I assume who is the manager, is rude. He was extremely disrespectful to his employees and had no shame in doing it in front of me. He is particularly rude to the young ladies at the front who work there. I really didn't appreciate that. read more

Love this place. You can get lost in the store easily because you'll find a deal after deal that is better than anywhere else in town. And on top of that a lot of the quality product is much better than at places like Walmart and target even but the prices are lower. And I have much more unique selection to choose from and in-store selection is 100 times more than anywhere else in town. So cool, it's like Disneyland for interior design and home decor lovers.. let's put this way if you like PINTEREST www.Pinterest.com -----shop here. I've never had a bad experience with customer service so take what you want from the other comments but some people are just having a bad day.. and as far as my experiences have gone it has been nothing but pleasant. read more

Awful customer service! I was in search of two planters and came across a pair but one was damaged. The manager was nice enough to say she would discount the product but....(drum roll)...then that meant I couldn't return it! HA! How does that even make sense!? You want me to buy something damaged that 1) y'all shouldn't be selling and 2) if it doesn't work out you're now SOL and stuck with the damaged product! I understand policies but when I'm left with no other option bc this was the last two planters in this style I expect management to be flexible and accommodate a customer if said item doesn't work out. Or here's a thought sell items that aren't damaged so we can avoid this conversation all together! I will not support this big box store that literally sells junk! If you have the patience to pick through picked over items then this is the kind of shopping experience you'll enjoy. read more

At Home - Furniture Stores Near Me - Austin, Texas

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Not military friendly. Won't ship to Military through USPS (costs the same as if in the states). So much for supporting our troops.

Put in a pick-up order, got a text message a half hour saying order was ready for pick-up. Kind you there is a four day holding limit. Next morning got a email telling me t hat my order was car with no explanation. Got a hold of customer service and they have me a lame excuse saying low stock item. Okay so why send me a text message telling me My order was ready for pick-up? Makes absolutely no sense and I've been shopping there since 2020. Well since customer service was of little to no help, I've decided to never shop there again and spend my money elsewhere. This place is a joke!!!!; read more