It's a pretty typical dealer. Lots of games to play trying to get the best deal. Also lots of add-on traps like the extended warranty, $299 VIN # glass etching (which they said had already been done to my car, but hadn't), etc. Then there's the $399 "doc" fee. The salesman seemed like an OK guy just doing his job. On the plus side the car seems fine. I think I did OK on the price, and they have been around long enough that I know they will there if I need them. If you have to go to a dealer, I think this one is as good as most. Make sure you do your homework before stepping into any dealership. read more

I was happy with my recent visit despite some unexpected issues with my car. They really went out of their way to make things right for me and I was provided a loaner for my convenience. Great job, Ron Bouchard Honda! read more

Easy, smooth, no pressure car buying experience. Frank Brown was extremely helpful, up front and honest with the whole process. Frank gets how valuable the customer experience is and I will definitely will be back to purchase my next car. read more

I walked wanting to trade my CRV for a Honda Odyssey. The salesman, Tim seemed very nice and knowledgeable. He had me test drive a higher model of the Odyssey, I was looking for the LX but there were none in stock. The model I test drove had power doors, he spent about five minutes talking about the power doors and the finger sensors. The model I test drove had sunshades in the back windows, he also talked about it including saying "it's great for the kids, all models come with it." The model I test drove had a center console in the first row, assured me I would just be able to remove it and have captain seats, I personally got very excited about the extra seat. The model I test drove had a "who done it" mirror where the sunglasses are stored, to see the kids in the back, which was a very useful feature I was used to in my basic CRV model. I agreed to trade, agreed on a price, I was not there for very long and from previous experience did not want to go through a lengthy painful negotiating process. So I told them I wanted my payments to stay the same. They made it happen, but when with the financial person to add a warranty payments would be +$15/month. At this point I gave in, I was satisfied with the vehicle I thought I was getting. I was told it would take 24 hrs for the vehicle to be delivered. I bought on Monday, and was promised to have it ready on Wednesday morning. Wednesday morning I called to confirm, and was told "Yeah, I don't think that's gonna be possible, my registration lady isn't here yet." I told them I had to work in the afternoon, and they needed to make it happen. He said," maybe we can get you dealer plates, but i'll have to check with my manager." I agreed. I called at 1030 to confirm I was picking up the car, and they said "we are waiting on your insurance to fax us back." I emailed my insurance agent, who is amazing, and she said she hadn't gotten anything. So I had to call the insurance agency and the dealer ship multiple times myself to ensure everything ran smoothly and got done---extremely inconvenient and unprofessional on their part, they should have dealt with it themselves. Issue finally gets resolved. I arrive to pick up the car, and it was not ready. I then left to pick up my son from camp. I came back and he brought me to make my first service appointment, on the walk he said, "oh the only thing is the doors on yours are not power doors." OK- that's fine, good to know so I don't stick my finger in the door to show off the finger sensors like you showed me! We exchange keys and he shows me where the car is outside. I opened the door and there is no middle console in the second row, I ask why, he said "oh so sorry, that doesn't come in this one, sorry about that." OK. I sit in the car, and open the "who done it" mirror--it is not there! I ask about it and he said, "oh, it should be there, let me check with parts. I will call you later." needless to say, no call. There were also no sunshades on the windows for the kids, like he said all models came with. Overall, I felt completely mislead and deceived. I would probably have waited for new models to come out and gotten a higher trim level in the 2016, or shopped at other dealerships, or even taken the car I have now without expectations had I been told the truth. He claims to have been there for 15 years, but he either intentionally lied to me or had absolutely no knowledge of car features. I was very clear I wanted the LX model from the beginning. Overall, very disappointed with the experience. I really wanted to stay in the Honda family, but I wish I had gone to my previous dealer, at least I got what I expected there with my first Honda. I feel betrayed, I really wanted to trust these Honda professionals. read more

This is a great group of folks, who do clean work, and help with making sure you're respected. We bought our Honda Pilot from here, and the salespeople are fantastic. The service center is clean, and has a cube quiet area for working as well as a child play room, and then a regular tv room. read more

Service department does a great job and service manager Jamie aims to please. Parts department is also a pleasure to deal with. I've bought several new cars here, have had good luck with the cars, and have always recommended friends and family. That is until recently when I referred my buddy who ended up purchasing a fully loaded Crosstour with extended warranty and dealer installed accessories for $43K. I was supposed to receive $100 from the dealership for referring him, but I never did. I called the dealership and was advised that I had to deal with the salesman who handled the transaction. I've attempted to reach the salesman literally dozens of times over the course of months and have left dozens of messages, but haven't received any type of explanation or even a response. I'd rather someone tell me to go screw than dodge my calls. It's a slimy weasel move. As a matter of principle alone, my family bought our most recent CRV at Boch West. My buddy (who bought the Crosstour) has vowed to never buy a car at Bouchard's again and he is currently in the market for a new Pilot. Somebody may have saved $100, but that $100 will literally cost the dealership hundreds of thousands of dollars in future sales. read more

Worked with Casey on purchasing a truck for our son. Casey was extremely patient, knowledgable, and personable. There was never a moment of pressure to buy which is always the best feeling when shopping for vehicles! In Lancaster, the fact that you can start off at one dealership and end at another, all with the same sales person, is a bonus. read more

My only disappointment is the extras that used to be a standard at The Honda Store are now substandard. My car was only rinsed as I could still see dirt on the exterior and I believe they never lifted the floor mats to vacuum underneath. Loved this service, disappointed that it is not as high quality as it used to be. All other service was top notch. read more

Fast and great service. Fully explained things and did not upsell unnecessary services. Definitely built trust.

I have bought a few cars from them over the years, and this last experience was horrible. Almost 3 years after the deal I am still dealing with bait and switches they did, or only telling you half of the small print. I will never purchase another vehicle from them. I would rather support local businesses, but when all they care about is making an immediate sale and not the customer, I will take my business elsewhere. read more

Went for a quick oil change, and please check the tire pressure signal--it would not go off despite air pressure within normal limits--turns out there was a nail in one of the tires. I didn't want to buy a tire right then and there, Joel helped with a great deal, and off I went with a new tire. So kind and patient with me! read more

Horrible customer service. Getting the car they were great. The put the wrong plates on my work van. The insurance company had my van insured with comm. Plates. They put on regular plates on. Get plates put on the van was worked in to the price but because they put the wrong plates on I had to go to the rmv and get the right ones. So I call them just to get the money back that I had to dish out because they messed up and they are trying to tell me they won't give me my money back... Had to drive there and talk to someone to get it fixed but it is taking care of read more

With our most recent search for a car, we went to a few dealerships and ended up getting a Honda in Lancaster. From the moment we walked in the experience was amazing. Luis Rivera our Sales Associate was great to work with and so was the entire Honda staff from sales to finance. Personality goes a long way and Luis Rivera was attentive and informative. When I went to pick up our car he systematically went through all the specifics of the car to ensure I left comfortable in my new automobile. He was beyond helpful. I will be recommending friends to visit Honda Lancaster when searching for a car! read more

Excellent service, Courtney was an outstanding service advisor, very professional, she explained very clearly all the work was being done on my car. read more

I've had the pleasure of dealing with Ernie multiple times over the years at the Honda store. He is very knowledgeable about Honda but he also knows a lot about Nissan and Kia, two other brands I was interested in. Overall, Ernie always makes the experience very easy and he even calls to check up and see if I have any questions with my new car! I would highly recommend Ernie!! read more

I had a pleasant car buying experience at Ron Bouchard's Honda dealership. I did my research on a CRV EX-L model and found their prices competitive with other Honda dealerships. After getting started online with Gina, I worked with Carlos Gonzalez when I came in for a test drive. I found Carlos to be extremely knowledgeable and had a great attitude but he didn't pressure me in anyway. Additionally, he quickly responded to any inquires I had. When the time came to negotiate, the sales team was responsive and seemed eager to make a deal. Overall, it was a low-pressure situation, but the best part was the attention I received. I would buy from them again. read more

Easy Sales Process Without Pressure Tactics We had a very easy process at The Honda Store and didn't feel like they jerked us around or tried to manipulate us at all - unlike other dealers i have worked with in the past like Boch. David Bruno was great and very low key, and their financing group was easy to deal with. The negotiations were easy. We visited several dealers during our evaluation process and liked The Honda Store the best of all of them. During the negotiations we determined what we were willing to pay, and in the end had a price that two dealers would honor and went with David as he was the most responsive and easiest to deal with. I expected games - add on prices for extras, excessive documentation fees, delays - and experienced none of that. They didn't waste my time by making me wait for nothing - unlike Boch - and had everything ready just as promised. Anyone buying a car should DO THEIR HOMEWORK. The dealers know more that a buyer ever will and no one should expect a great deal "just because". I evaluate a dealer by the BS I have to put with outside of agreeing on a price. I didn't get any of that BS from The Honda Store and that's why they are getting 5 stars from me. read more

Can't say enough about how smooth the process went. Michelle and Eddie were awesome made the process painless. Highly recommend!

Great dealership. Brett is an excellent salesman. Got me into a brand new civic sport that I love!

Great experience, worked out the best deal we could and Tim/Tom were a great help. Took a little while to get to finance to sign off but once we did it was quick. Picked up the car a couple days later with no issues. The sales man even waited for me to get there right before they closed so he could give the car over himself. read more

I am beyond satisfied with Ron Bouchard's Auto Stores. I drove a Kia Forte up from Florida that needed some serious TLC and they have gone above and beyond in doing so. I was so happy with my service, I recommended them to my sister when she was looking for a car and they took care of absolutely everything for her from picking the perfect Nissan Rogue to the insurance and the financing. My favorite service they provide is storing my snow tires in the off season and sending me a reminder to get them put back on- being from Florida and living in a small apartment this is an incredible help! read more

I came in for a Mass State Inspection this time. The call center told me it was open for inspections starting at 7 am but it doesn't open until 8. I had to get to work after so that made it stressful for me, but the process itself and the service team was great and got me in promptly when open. It was only the call center information that was a problem. read more

Best experience I've had purchasing a car Michelle Kennedy made it happen, To top it off she delivered the car to us!, which was big because we were in middle of a move and needed the help , Thinking of trading my Camry for Honda. See you soon Michelle read more

After visiting another dealership in Westford where the atmosphere was chaotic and belittling, we went to the Honda Store in Lancaster. So glad we did! Tim Wilson let us test-drive 3 models and pulled out a 4th - he was very patient with us. He was very likable, low key and we felt like we were in very good hands. Later upon picking up the car, Carlos went over every detail of the new CRV including all the new safety technology. I love the car and I am so glad we did go with the Honda Store in Lancaster. I will have to echo that we got sold the extended warranty as well but we were able to cancel that without a hassle. You are still buying a car so you have to go over each and every line item - that just goes with the territory! read more

bought a 2018 "Certified Pre-owned" last September, has been back to the dealership at least 7 times since, spent over 2 full weeks in their shop yet, nothing is fixed... front and rear windshields have been re-replaced, rear defogger still does not work after 6 or so tries to fix it. now they won't respond to an appointment request an oil change, trying to do it myself only to find their amateur techs cross threaded a Philips screw holding the skid plate in place. this is by far the worst dealership i have ever dealt with. read more

Went in looking for a certain type of car and they had one on the lot. I asked if I could test drive it and they didn't really want me to unless I was serious about it and started to talk about $. I guess they could do that because it is a rare model and not many Honda dealerships carry it and they would not budge from the MSRP. When they found out I prefer a different colour, they said that would cost me an additional "location fee" which will be a few hundred dollars! I complained about how can I know whether I want to buy a car without test driving it and why would I discuss $ if I don't even know if I like the car enough? So, they were reluctant to let me test drive it IF I really wanted to... but at that point, I knew I didn't even want to do business with them even if I liked the car after test driving it! So, despite that it is rare and I was determined to find one somewhere else, and I did! read more

Our main reason for choosing the Honda Store was the USAA buyers service. We received three quotes and the Honda Store quote had the lowest price for the Honda Civic that we were interested in. Received an e-mail from Gabriel and set up appointment for Tuesday of last week. He was very prompt, even meeting us at the door . We liked him immediately - very personable and made us feel welcome from the start. We were interested in the Honda Civic which he knew so he had one brought around for us to try. He gave us a great deal of information -it's good safety record, and all the good qualities. He knew we would be very pleased with the car. Went for a test drive I did driving, I was a bit nervous, but by the time we got back I have to say that I felt very much at ease. So, we are now the proud owners of our new and very first Honda!! Gabriel made it a very pleasant experience - answered all of our endless questions with a smile. We never felt pressured or rushed to make a decision . We have bought a number of cars over the years and without a doubt it was the most pleasant experience we have ever had. We would certainly recommend Gabriel and the Honda Store very highly!! . read more

Another quick trip in for an oil change. I used a coupon so I only paid $10 for the service that included an oil change and a 'once over' on the car. Left feeling comfortable that the car was in great shape. Seth in the service department was excellent as usual meeting me at the car with a smile and familiar greeting. The relationship I have there in service is what keeps me coming back. read more

I am not impressed with the Honda Store and not even that crazy about my new CR-V. A few points: 1. The salesperson was rushed and way too busy and I waited forever for every tiny thing during shopping and buying process. I know some of it is "the game they play", but mostly he was too busy and/or too slow. 2. I asked for "best and final price" off the bat and they still played the game with insulting initial price. Eventually they came through on price, but only after I presented a legit "best price" from another dealer. Are dealers ever going to learn that consumers are now educated about the price of cars? 3. I never got a tour of my new car. I had already been there over 2 hours for what should have taken no more than half that time. I couldn't wait any longer. See #1 4. The pre-delivery checklist was probably bogus. Everything was checked off (including "fill gas tank"), but yet the car was brought to me with an empty gas tank. Makes me wonder what else on the list wasn't really checked. 5. The opt-out for 3rd party marketing privacy info would have precluded them doing the registry work. Then rewrite the opt-out so it doesn't preclude DOING YOUR JOB. 6. Tried to tack on etching fee when windows are already etched. More BS. 7. I requested the store logo be removed from my vehicle. That resulted in "then you lose your free first oil change". I wasn't even told I got one. (But yet it's on their website with no restrictions listed.) What else wasn't I told about? See #1. 6. The windshield washer fluid is horrendous. Streaked the window right off the bat and ever since. Hope it can be easily drained and replaced by my service guy. 7. The only good thing I can think of was the salesperson was personable and thoughtful to come by my house to drop off something that I left behind in my trade-in. I added an extra star for that 8. The powertrain lifetime warranty is probably not worth the paper it is written on. It is not from the manufacturer. It's loaded with exclusions and restrictions. I would take a guess that no one will or has ever collected on it! Every scheduled maintenance must be completed on time, which leads me to: 9. User Guide doesn't even include what the scheduled maintenance is!!! Most places in the User Guide refer to electronic displays. Huh? What good does that do when the info needs to be readable and in the glovebox!!! 10. Mfr Warranty information is not included in the User Guide either - just redirection to places I don't want to go. I can only imagine regular warranty details are full of plenty of restrictions and exclusions too if they make it so onerous to access it. 11. I contacted my salesperson by text, email and physical mail about #9 and #10 to get complete mfr warranty information and maintenance info but I never got a response. Contacting salesperson electronically was also a disaster during shopping/buying process. Come on... this is 2017 already. This is how business is done!!! Of all my long list of items here, this lack of response is the most frustrating and the one that prompted this review!!! 11. As far as the CR-V, it's so-so. I don't want to confuse this dealer review with the car review, so I'll stop here! read more

I had a wonderful time working with the staff at Ron Bouchard's. I received a high trade-in value for my used 2006 Toyota Highlander, which was having a "mid-life crisis" and required more work than I was willing to pay for. The staff listened carefully to the car I was looking for, and had the exact match ready for me to test once I arrived. They were able to give me a great deal on a 2009 Honda CR-V that was in perfect condition. Michelle was very friendly, knowledgeable and organized. As a testament to the team's focus on customer satisfaction, everything was handled and ready when I came to pick up the car. Financing was very easy and Eddie was great to work with. I love my new car and have already received many compliments! I'll be happily recommending this location to all my friends looking for a used car and great experience. read more

My wife and I were very happy with the exceptional experience we had with Luke Kennefick at The Honda Store. We highly recommend working with Luke! My wife was looking for a pickup truck for her gardening needs. Luke was very knowledgeable about the Honda Ridgeline and was very helpful with answering all of our questions. Luke knew that we were still researching other brands and was patient while we were making our decision. When we decided on the Honda Ridgeline, Luke worked hard to locate the trim level and color that we wanted. We were very pleased with all aspects of our experience at "The Honda Store." read more

I just leased a 2015 Acura MDX last week. I have never leased a car before so I was a little nervous. But Nate went over all of the ins and outs for me answering all of my questions. I never felt rushed and he never made me feel like any of my questions were silly. Kaitlyn was great too, she showed me all about the car and explained everything very well!! I also love the fact that they have drop off and pick up & loaner cars when you are servicing your cars with them. That is huge and was a big seller for me. My niece bought an Acura RDX 2 months before me, she is the one who referred me to Acura of Auburn...I'm glad she did. They were great!! read more

We just bought our second car at Ron Bouchard this year and we went back this time for my husband's Challenger. We worked with the same sales person, Gabe Compagnone, who was terrific. When we purchased my Nissan 370Z earlier this year, he was at Ron Bouchard Nissan and not at Honda. The experience was great and we got exactly what we wanted. When it came time for my husband to purchase his car, we knew he did not necessarily want a Honda. Gabe was able to work with a partner dealership within the Ron Bouchard company at Dodge to sell us a Challenger. We test drove a couple and when they did not have exactly what we wanted, he did a "locate" for us. (I did not know what that was at the time -- but I know now that is something sales people can do to locate a car for you from other dealerships in the area if they do not have the exact match on their lot.) Even that did not produce the specific color & trim, so Gabe worked with us to tailor-order a custom car from the manufacturer just especially for us delivering it 2 months before we expected it to arrive. The overall experience, once again, exceeded our expectations. If we needed a third car (which we don't), we'd go there again and ask for Gabe because we know he would work tirelessly to find exactly what we're looking for -- for the right price and in the right time frame for our needs. Thanks read more

As always the service person was helpful and friendly. The service took less time than I expected. The only problem was that the tires were rotated and after driving a few miles, the low tire pressure light came on. I am not certain the technician properly did the reset properly. read more

Best Honda dealership around! I went to several different dealerships before having a fantastic experience at this location. I was ready to buy at another dealership, but the salesman was so rude and unhelpful that I decided to keep looking. I'm so glad I did! Carlos Gonzalez was great to work with. He got me my (brand new) car earlier than I expected and kept in contact with me throughout the whole process. I'm taking it back next week to have a remote start put in and I have full confidence it will be a smooth experience. read more

I dealt with Bob Brachel at the Honda Store and he was amazing! Extremely helpful and very patient while I made my decision about what kind of car I wanted and filled out the paperwork. He was also very funny and made me feel comfortable. I would definitely come back again. read more

It was my first time visiting this Honda dealership today and it will be my last. I went there because I was in need of an oil change and had a few lights on as well I needed checked. I knew I was way overdue on oil so I was contributing the extra lights on to that reason. I told the service advisor this, but still I have to pay a $60 diagnostic fee when I basically diagnosed it myself?! That's absurd! So it was $103 for an oil change! Ridiculous! I had my 18 month old daughter with me and when I was told about the "childrens room" I was excited because I knew she would like it. 2 books! That's it! What a sad excuse for a children's room. I will never bring my car there again. read more

I bought a 2012 civic from ron bouchards after not having great reliability, but enjoy my accord. they sold me the civic with an included warrantee, which turned out to be added onto the price of the vehicle $2000. Stay away from them. Their service department is also rude. Brought my civic in for a paint recall, got the rental and they said it would be ready friday after 3. i showed up at 4pm friday, low and behold, the car wouldn't be completed until the following tuesday. i will not recommend them to anyone. great cars, lacking basic customer service. read more

editing the review: as it was posted it was not really reflective of my overall experience. overall, I was very impressed with sales staff professionalism. I did most of my communication via email with Melissa and Tom and they walked me through everything and told me what to expect. We closed the deal and it went very smooth, without any surprises until warranty discussion. Was actually planning to give 5 start for the whole transaction the only hick up that happened was when we were signing papers and buying warranty. please be aware: if buying a new car from this place, think hard before buying the warranty. they tell you it is cancelable, but they conceal that there is a high price to do so. even when you try to cancel next day, and the car is still on dealers lot. Really not fair, especially if you ask Keith several times during purchasing it... think twice about buying warranty from people you can't trust. read more

I was very disappointed to read the other reviews. We just bought a CR-V last week, and Tim was fantastic! At that time, we also test-drove an HR-V and a Nissan Rogue, which Tim was able to easily get for us. We liked being able to test other manufacturers without going to another dealership. Tim is an engaging, knowledgable sales person, and we will refer others to him. read more