My family has been buying from Sunnyside for years. My parents and two of my siblings have all purchased here. My first car I bought from my dad, he bought from here. Yesterday, I purchased a hybrid Ford Maverick XLT and had a pleasant experience. Scott worked to ensure that I'd have all the paperwork I need to register the vehicle in NYS, where I now live. I'd rather buy from a local dealer we know than from an unfamiliar one in NY. Plus, they had just what I was looking for here, whereas stock in NY hasn't been great. After the purchase, they filled it with gas and gave it a cleaning. I'll be driving it home the day after purchasing. Thank you, Bill, Scott, and team! read more

March of 2024 my family visited Sunnyside to inquire about large transit vans they had for sale. We let them know our preferences for the van such as a high roof, extended, and AWD - basically the biggest van we could get because we were planning on converting it to a camper van for our family of 3 and 2 dogs. Sunnyside showed us one 350 transit van that had already been spoken for (van #1), while the one we would buy was currently in the body shop Van #2). We did a walk around, took measurements of Van #1, it was just what we were looking for. We arranged to purchase the available vehicle (Van #2) with their promise that everything was the same as the van that we were shown and measured (Van #1). Upon delivery of the van (Van #2) I made the mistake of not bringing my measuring tape to re-measure and ensure that this van was in fact the same dimensions as the van we had seen in person and measured prior. After bringing the van home, we quickly realized it was not the van we were promised initially. The roof was over a foot shorter, the bed width and length were also substantially shorter than the van we had measured (Van #1) - we were shown a transit 350 high roof and were delivered a transit 250 medium roof. The distinction between these two vans sizes is made in small print on the top of the window sticker with one letter signifying the height of the bed / cargo area: "HR" for high roof and "MR" for medium roof. These are details that we trusted the sales representatives at Sunnyside to understand and differentiate for us, as we are not Ford sales representatives. We went back to Sunnyside with our problem and asked, "what can we do to fix this situation?". Instead of kindness and understanding as one would expect from a small family-owned local business, we were met with contempt. It is important to note that: 1. The van was brought back within 48 hours of taking delivery, 2. We did NO finger pointing upon returning to the dealership to sort out the problem, and 3. We left the van on the lot and did not drive the van after it was initially returned inside the 48-hour window. We were met with several Sunnyside representatives telling us that they couldn't do anything to help, even going as far to lie to us saying that there is no way we could have measured a 350 high roof van (van #1), and that we had turned down offers to go and see Van #2 while it was in the body shop. Both blatant lies targeted at getting us to react emotionally and do something stupid at the dealership. After several meeting with the General Sales Manager and even including the President and General Manager, Sunnyside refused to backout the deal with the registry and told us that it is not possible and that "It's not how we do it here, every dealership does things differently". Having family working at different dealerships, we knew that backing out deals is not only possible but not uncommon. Mistakes made on both sides could have been solved with a simple reversal of the deal. Intentional or not, we were victims of a bait and switch. Instead of reversing the deal and after about 4 weeks of conversing with the General Sales Manager, we were offered a buyback of the original 250 medium roof at a used van rate - initially paying about $57,500 and being offered $52,000 buyback. Keep in mind that we had the van for less than 2 days and put no more than 100 miles on it. In the end we had to threaten taking the dealership to court to get the General Sales Manager to increase the buyback price to an acceptable $55,000. We took a $2,500 loss on the transaction (57.5-55), not to mention the approximate 4 weeks of negotiations, and countless sleepless nights wondering if we were going to be stuck making payments on a brand-new van that could not use or convert for camping. As part of the buyback, Sunnyside was able to find a van that would meet our needs, and we were able to purchase the correct van after completing the buyback. It's a shame that we ended up doing any more business with this dealership after how we were treated, but in the end, it was best for me and my family to finish this chapter and move on to converting the van and traveling together. read more

I would give this dealership a negative rating if I could. They would not service a warranty issue because I didn't buy the truck from them. My dream is for Ford to shut down this dealership or even better, I wish they would go out of business. If your interested in truck or suv don't buy from them. There prices are higher by a lot from other Ford dealers. This is a buyer beware dealer. read more

I wanted to let you know about my recent experience: I came in for (1)"the Works", (2)to get my tail light replaced, (3) to get my tire patched. I was told the tail light was not a bulb issue, it was an electric issue. When I got my car back I noticed that the tires had not been rotated as part of "the works" - the patched tire was still in same location. I went through the trouble and booked a service appointment to get the light looked at. After a full couple days without my car, the mechanic called to say that there is no issue, the light worked by just replacing bulb. He did not bother to rotate my tires even though I told him the tires had not been rotated as part of the service I paid for at Quick Lane. I am disappointed at the Quick Lane Service and will most likely not go back in the future. read more

Place is the biggest joke. They told me not to do a fuel injection, fuel service cleaning. You have to get that done over time or it can make the engine fail!! I went to a real mechanic shop that uses BG fuel system cleaner. They did a three step fuel cleaning process and the car is running about a hundred times better, Nice try Sunnyside Ford but i'm not letting the engine fail. Luckly I did not listen to this place the car drives AWESOME now. read more

Fool Me Twice, Shame on Me! 1) If you like dealing with a service dept. the doesn't check for proper fit of parts they take apart and put back together and when you notice and bring it back they take their fist and pound on it to force it back into position then be sure to visit Sunnyside Ford! 2) Or on another occasion, if you like dealing with a service dept. that argues with you when you call after getting your vehicle home from a repair to tell them a few fasteners and a pull handle are missing that were connected when you dropped it off then be sure to visit Sunnyside Ford! Even sent the pics and a description of the problem to the main business email and shocker ...hold on ... wait a minute ...guess what... No response! I'm sure they'll post a response here to tell me to call some number to get it right - why not just make it right before I had to warn people about your shoddy work and argumentative managers. I will now drive to a Ford dealer farther away from home just to avoid this place and I recommend you do as well. Consider yourself warned! read more

Being new to Rutland a couple years now and owning two Ford vehicles a 2013 F 150 and a 2010 Mustang. So not knowing anyone yet I decided to try the service department as I'm crazed with doing PM rotating tires regularly and take care of our investments. Well it's been two years now and Sunnyside Ford is my spot for honest high quality work done that gives me piece of mind that my wife will always have a well maintained vehicle. read more

I just recently bought a car from Sunnyside. Everyone I dealt with was great ! Would buy from them again in a heartbeat !

I have purchased vehicles and had service performed for years. My recent experience has been so much different compared to the past. My vehicle was in service for continuing issues with the vehicle not detecting the key fob. This is not the first time in for this issue. I have requested many times a copy of the invoice detailing what they did to correct the problem. Every other time any of my vehicles were in for service I received an invoice. I suspect that all they did was to start the vehicle a few times and nothing else. Probably the invoice does not exist. I am dismayed how far from previous great service the situation has become. This is after I purchased an extended service plan on the day I delivered the car to them. Totally terrible service experience. read more

The service department was attentive to my concerns. They addressed the issue and said it was a fairly common issue, they had a simple and quick fix for it. My scheduled maintenance was also performed without issues. Thanks, to Adrian who wrote the service ticket everything was handled efficiently. Being from out of the area, I was assured by the service manager Eric not to worry. I could relax just as I do with my hometown Ford dealership. Thanks ! read more

In my honest opinion, best, most trusted garage around. Brought my Jeep in for service and was assisted by Nick and one of your great mechanics by the name of Jimmy. They found the problem and fixed it. In addition I had some custom work done by another garage and Jimmy noticed how it could have been done to prevent future issues. He took the time to bring it to my attention and gave good suggestions how it could be fixed. It's this sort of going the extra mile that makes me feel as though this shop cares of it's customers. I never feel like they are out to make a quick buck at my expense. I will give you one other good example. I drive a car owned by the company I work for and since they are based out of state I am responsible to get the vehicle serviced. The Stock tires are clearly not all season tires and after the first of winter driving. I had put snows on it. I recall last year I asked Nick if he thought I needed to replace the summer tires. He came out looked at the tires and simply said. I think you can get safely one more summer out of them. In the fall, I will have the snows installed and in the spring I will go to see Nick for 4 new tires. I am sure there are other good garages out there. However, unfortunately they are like finding a needle in a haystack. This in my opinion is one of the very good ones. I always go here. Please extend many thanks to Nick, Jimmy and the rest of his mechanics for a job well done. read more

I recently worked with Tim at Sunnyside Ford purchasing a 2014 certified Ford Edge. Tim was GREAT to work with. He was extremely competent, he knew exactly what a Ford Pre-owned certified car included, and never once made us feel like he was trying to hide anything about the car or hide anything when it came to talking money. I had gone to Sunnyside Ford after experiencing one of the worst dealerships [in CT] I had ever encountered. This dealership was the complete opposite of it. They were all so nice, they weren't pressuring us into buying the car, and they went above and beyond to make sure our experience was enjoyable. I would highly recommend working with Tim or anyone at the Sunnyside Ford dealership...they truly made the car buying process more enjoyable with their welcoming demeanor. read more

Everything was quick and hassle free. This is my 2nd vehicle from Sunnyside, and I will definitely come back when I am ready for another. Tim was great and took the time to explain the features of my purchase and answered all my questions without hesitation. read more

Service is always friendly and thorough. No appointment needed but there is most likely a 20-30 min wait. Wife and I take all our cars here.

The service I received was exceptional. I appreciated the offer to check the wheel alignment. First class! Crew was professional and accomodating. read more

I used this dealership's service for just about all my car maintenance needs. The staff is friendly and the quality of work is sufficient. You can easily book appointments by phone or online. The dealership offers a free shuttle service for those who need a ride after dropping off their car. read more

My experience with them has been great. Didn't buy my car here but I have had it serviced and repaired. They were great, called when they said they would and there was no upselling. I will be a frequent customer (although not too frequent I hope!). read more

Service department was excellent. Dropped off vehicle for oil change and some other small stuff. Gave me a ride home from a real good guy. Asked if I needed a ride back to pick up vehicle. Service was explained thoroughly. Don't feel like I need to be on guard here. Been to a lot of different dealers for service over the last 43 years and these guys are top notch. read more

No idea about sales, but service dept. is as bad as it can be. They are capable of fixing simple and obvious problems, but their service advisors and managers should really learn how to deal with people. Also they tend to question anything you say and basically blame it on you instead of simply fixing the problem. To me it happened a few times. Last time my car developed an oil drip and was leaving oil stains all over my driveway for couple of weeks. I brought it to this dealership and told them exactly where the leak was. After long talks to everyone it somehow came down to a service manager who basically told me that I'm lying and there's no leak, and he knows this for a fact because his tech couldn't see it. Sure, I just love wasting my time and money on fixing imaginary oil leaks while being called a liar by the same people whom I pay to do the work :) BTW, I know for a fact that the leak was there because I've seen it with my own eyes and I tend to trust my eyes. But that's ok. Anyway, it was a very easy fix that was done at a different place, but for future I'll do my best to stay away from them and I wish you the same unless you like to be treated like an idiot on your own expense. read more

Sunnyside is a pleasure to work with. I recently had major work done to my Ford SUV. Although I had to pay a large sum (just the nature of the beast), it could have been much more. The crew at Sunnyside Service went out of their way to help me and made sure everything was done right and responsibly. I greatly appreciate their help and consideration. read more

Excellent service!! They did a great job fixing the air ride suspension on my Navigator. They kept me updated on every step of the process and it was fixed in no time!! read more

Unfortunately I received the best and worst customer service here. Tito was my sales person and he was open and friendly when I was considering buying a used car. I would highly recommend asking for him by name. On the other hand, his manager, Everett, was the most condescending jerk I have ever dealt with. They were considering the value of my trade-in and decided that my oil was empty and put in two quarts without asking my permission. They brought my Subaru to Patrick Subaru for an evaluation. Patrick determined that the oil was way overfull (by two quarts) and that otherwise my engine was running smoothly. The oil change; however, cost $60. I called Everett to ask for Sunnyside to pay for the oil overfill and subsequent oil change and he told me it was a "matter of opinion" on whether or not it was overfilled and I was "lucky" that they put oil in for me. He told me if I wasn't going to buy their used F-150, I could forget about them paying for the oil change and I was making too big a deal out of $60. I told him that he lost my business because of his attitude. I then called Tito on his personal cell to relay the bad news and make sure he knew I valued his time and service. Ask for Tito. read more

Very good experience with Sunnyside! Very professional, fast and efficient. Recently had a bad experience with another dealer but Sunnyside was able to resolve my issue. Highly recommend! read more

i bought a used awd 2007 ford 500 1 1/2 yrs ago. had to replace the alternator shortly after and just did a front end alignment. i know i will need to get some ac work done and brakes shortly, but such is life with a used vehicle. this one was owned by previous sunny side client i believe so i know it was reasonably cared for. purchase price was negotiated for reasonable price and covers these "major" repairs. this is still a neighborly, professional but friendly operation and i am happy to support them. read more

I've been there twice for wheel replacements and a recall and their service has been nothing but great! The first time, I utilized the shuttle service and the process was smooth and the drivers were very friendly, accomodating to my work schedule and prompt. The second time, I waited for my car and the service was even quicker than they quoted and that's with me adding a state inspection to the service at the last second. I'm VERY picky about my car and they honored my request to put the car in an end spot when done and I received the car without grease stains all over it. Very personable staff at the service counter both times I went. Also, eventhough I was just checking out cars in the showroom while waiting... I spoke with a very pleasant sales consultant, Dan, who was very knowleageable about the new Mustang and the differences between mine and the latest model. Looking forward to getting the new one someday! read more

bought a brand new 2016 ford f-350 dumptruck with plow from them , also a 2015 brand new f-150 , they were great while buying the vehicles, i now have 5000 miles on dumptruck and the dump body would not come down so i called sunnyside after having vehicle for 19 months and was told that they dont warranty the body only the truck for 3 years and 36 000 miles. they told me to bring the truck to north smithfield rhode island to have it fixed by company who made body. well i didnt buy anything from this company, i wrote a check for close to $95,000.00 to sunnyside ford which is in the town that i live in , and certainly expected to drive my truck three miles up the road and have it serviced not 45 miles to someplace i had never heard of. long story short i bought the part and fixed myself after being told by sunnyside "there was nothing they could do it wasnt a ford body". wow i wonder if my brakes fail and they were made by a company in china will i have to ship my vehicle to the other side of the world? all i can say is that when i bought my truck it came complete from sunnyside, i didnt write different checks for truck , body, plow, etc.. just one to sunnyside and there was never any mention that my warranty would be piecemealed out to the different companies that made different components for vehicle. in closing it cost me about a 100. 00 for part and a little time to fix but it has definitely cost sunnyside ford a customer forever. i paid a little more at sunnyside but thought the convenience of having service right in same town would make up for it , guess that theory went right out window. read more