Zero stars.
I could…read morebe wrong, but I believe this is the first "terrible" review I've left on Yelp.
We just left this "restaurant" after horrible service before even finalizing our entree orders.
This was our first time trying it, and we were excited because we love all kinds of seafood. The restaurant was not very busy.
The waitress was friendly and helpful at first. We ordered a mini-crab cake appetizer, which was brought out promptly.
At that point we began placing our entree orders. My wife ordered a flounder basket. I then ordered the shrimp taco meal.
My order was to come with 2 tacos. So, I made a simple request: one with grilled shrimp and one with fried shrimp (since they serve both).
I then received a lengthy, stammering explanation of how "they" don't let them do that. I offered to pay the higher of the two prices and explained, since it was our first time there, I was hoping to try different options. However, she maintained this could not be done. So, I requested to speak with a manager.
She seemed surprised, but said, " okay," and went to the back. For the next 5 minutes, I waited (a bit annoyed, since I was hungry and knew our order was not even in process).
After a little more than 5 minutes, she came back and said, "you can still talk to a manager if you would like, but they asked me to explain ..."
Then she went into an explanation that didn't make a lot of sense. I also, at this point was not interested in explanations.
It was clear to me that this restaurant has no interest in accommodating even the simplest of customers requests.
I asked her for our check and told her we would finish our appetizer, pay, and leave.
She told me she could get the manager, but at that point, I told her there was no need. It was clear to me the manager tried to avoid having the initial discussion in the first place, hoping the waitress could get me to accept the answer and move on.
We paid and left. I'm usually a very generous tipper (maybe even too generous sometimes). I try to error in the direction of more, but less. My wife is the same, having worked in the service industry, including waitressing for many years.
In this case, I left no tip, and wrote a brief explanation on the merchant receipt.
I had noticed some of the "don't recommend" reviews on Yelp prior to checking it out, but sometimes I view those as one-offs. In this case, I found myself agreeing wholeheartedly with the reviews indicating they will never be back.
Even if ultimately I could not get what I requested, and was even still unconvinced as to a legitimate reason, had this been handled with even a modicum of respect for a paying customer, I likely would have refrained from reviewing at all, instead of this negative review.
At no point during this situation was I rude, loud, argumentative, or inappropriate in any way.
When a manager doesn't care, that attitude permeates the business.
As for the mini crab-cakes, they were okay, but not what I would have expected for the price.
