I just had the most bizarre experience at your wake forest location. When I first walked in, a male employee was standing there behind the counter, slowly putting on his gloves. There was no greeting, no "hello," no "how are you," or "how can I help you?"This went on for what felt like 30 seconds, maybe more.
Then, I ordered a harissa chicken+avocado and sat down to eat, only to find that the lentils were severely undercooked or maybe they were hard from sitting out. I'm not sure why, but they weren't fit to eat. I brought my bowl to the counter to inform an employee, and the encounter was just as strange. I told her the lentils were undercooked, and she responded by saying they were about to cook more. There was no apology, no communication about whether I'd like a refund or another bowl once the new batch of lentils was ready--just a blank, indifferent stare. I didn't know if she thought I just came up to the counter with my bowl to offer her constructive criticism and that she expected me to take my bowl back to my table and continue eating it, but that's what it seemed like.
It was getting awkward, so I asked, "Can I get another bowl when they're ready?" Honestly, I'm not even sure if she replied or acknowledged my request at all. I ended up throwing away the bowl with the undercooked lentils, sitting back down, and I'm still here waiting--without any idea of how long it will take for the lentils to be done. I wasn't given a time estimate or any further information.
At this point, I wouldn't be surprised if I'm forced to pay for the replacement. The entire experience made me feel like I was the problem, like I was an inconvenience to them, and that they resented me for it. The cold blank stare, no solutions offered. You'd think I fed them undercooked food by their demeanor... I'm still here about 30 mins later, no one has approached me, a manager, no one. No one has told me that the lentils are done and I'm not even sure they will at this point. It's super awkward... I live across the street, come here 1-2 times a week and honestly, I'm not sure if I even feel welcome here anymore. This has left such a horrible taste in my mouth. No pun intended.
Update: 4:20PM, I got another bowl... and the lentils are still undercooked. I don't even care anymore. I'm going to start making it at home. read more