Their first (TERRIBLE) review, JUST KIDDING... these are the SAME PEOPLE WHO OWN(ED) THE ROMANTIX. The first time I went here (romance upland) I felt like I had no privacy what so ever. I decided to give this place a second chance and check out some of the toys they had to offer. The first time My fiance and I were asked "not to "play" with the toys." What the hell, I though these thing were to be played with? Anyways, the second time I hoped would be better. ZERO difference the second time around, actually WORSE! I was in there for about 15 min, right when I walked in they ask if you need help (perfectly fine) the second time it got annoying but I handled it. The third time the girl acted as if she was being "helpful" recommending a product. FINALLY the owner (dumb pushy Asian lady) decided to ask me if I needed help one last time RIGHT after the girl had just bothered me for the third time. Finally (the fourth time) I got so aggravated I had to leave. We then proceed to the Toy Box right down the street for more privacy and people who know their toys. We spent 80 bucks at the toy box while this stupid couple lost their fair share of a sale. Screw this place, it is 5 bucks cheaper, but I will pay that much for a better experience and PRIVACY! They stand as watch as if you are stealing their products. I hope this Asian couple looses this business because the first shop they had before had terrible reviews. And review similar to mine dealing with privacy issues. (Romantix upland) Not only that, who can feel comfortable buying toys when you're being watched as if you're stealing and feel like you literally being pushed out of the store they antagonize you so much. You're going to continue needing the "help wanted" sign because who would want to work for you?! Here is their OTHER reviews of their other toy shops business reviews: http://www.yelp.com/biz/romantix-upland read more

Good products that may be hard to find especially out here but omg very aggressive service as in wont let you just shop. There is an associate next to you at all times. Suggesting things and talking about everything you touch. I worked retail and I get the need to push the sale but the pushyness in this location was over the top. read more

Veey very pushy customer service! I fel like I was being watched at all times like I was going steal something. I had two associates watching me at all times. They pushed products on me at every second. It was overwhelming. I had to leave because I couldn't shop. They need to back off! read more

Pushy, annoying and you are followed as if you are trying to steal from them....I found a place online to order the same things they have in the this store for cheaper with free shipping....cant wait to see that "help wanted" sign switch to "going out of business sale" sign.....smh read more

I wish I could give this place zero stars. It was the most unpleasant experience for me. Just like all the other yelpers I too felt like the Asian lady was staring at me the short 10 minutes I was there... but this wasn't the worse of it. I am 8 months pregnant so obviously my stomach is a bit more round these days and I only came in to find booty shorts to wear under my maternity gown for a photo shoot... so I asked this Asian lady if they had booty shorts and I get this response ... " for pregnant lady ?" And I respond yes then she says " oh no we no carry big size "?!??? Way to make a pregnant lady feel good about herself?? So apparently pregnant woman cannot be sexy since we are big... yeah walked out with nothing and bought booty shorts elsewhere. Save your time and go elsewhere read more

Shopping here was the worst shopping experience ever. Although the store has a lot of good stuff for rave wear, their customer service is bullshit. This girl followed me around the entire time making me so uncomfortable I didn't wanna buy anything. Everything I picked up "Oh that's cute." "Oh that's my favorite" made me want to put it back down. If you can find another place that has cute stuff go there. Cause this place has overpriced shit with annoying and ridiculous customer service. DONT COME HERE read more

Bryan is very unhelpful and rude. Only small sizes and you can't even try nothing on.

I have never before encountered people who were so unbelievably rude and hostile, particularly the owner. Do NOT go here. They do not deserve your business. read more

I mean the girls are just following doing their job people need to stop acting like they are getting accused of something for being offered service. Anyways been coming to this place for a few years. They have a really good selection, beats all other lingerie/rave stores I've visited. Extremely overpriced but then again you have to factor out convenience and quality. They have no return policy so if it doesn't fit you're outta luck. Tons of styles and in different colors, and it in a nice area not all scary like most places that sell lingerie. read more

Starting to come more and more often for my girlfriend, I haven't experienced what the other reviewers have stated and have found the staff to be extremely helpful in helping someone like me who knows absolutely nothing about this stuff. Apparently they have had so many thefts they've now resorted to consistently helping you which isn't a bad thing in my book, just gets me what I'm looking for much quicker and gets me an in and out shopping experience. read more

Let's be real here hunty. I went here with my bf and bff in search of lube because I was running out and didn't want to get sore from my bae. Anyway, we decided to check out this place since it is fairly new as we love supporting local businesses. The outside seemed promising but the second we walked in was the second things began to get strange. Upon walking in the door we were stalled by another set of doors making the ambience prison-like. As we pranced through the second set of doors we were greeted by a friendly worker. The friendly worker guided us to the vast array of lubricants the store had to offer whist informing us which lube was best for our needs. After my questions were answered to their full extent I was left with my man to choose the right lube. As this was happening, my bff decided she was going to take a gander at the fetish room because she has been wanting to become more adventurous with her woman. She found something that caught her eye and decided she wanted to send her woman a picture but was instantly halted by a crude Asian female who was presumably an owner. The lady shouted in cacophony "pictures not allowed!! Delete now!" I was appalled and baffled to how she was treating us as customers. We brushed it off and started browsing more since I noticed that the lube is about $3 more than usual at other adult stores. As I walked in the bondage section with my friend I saw cool and sexy looking whips! Me and my boyfriend have been DYING to get one for the bedroom because he loves to spank me while he pleases me. I wanted to know how much they hurt when you whip them hard on my skin, but as I was doing this another worker who was a male Asian (most likely another manager the way he looked) yelled at us to "stop playing around!! Those are not toys!!" I was speechless while my bff shouted back that we weren't playing we were testing them out to buy. Me and my bff were so incredibly disgusted by the rudeness of the managers that we instantly left the store empty handed. I promise to NEVER come here again and refuse to support bigot jerks who only care about up charging everything and yelling at their customers. Don't come here!!! Just sayin... read more

The store has an extremely wide variety of products which is fantastic, however the owners are extremely rude and make you feel very uncomfortable when they are constantly watching your every move. They make unnecessary comments and say unprofessional remarks on the people that come in the store in their language I will NEVER go back and don't recommend anyone purchase anything from here. The girls there were extremely sweet but looked overworked and extremely intimidated by their boss. I'd rather pay an extra 5 dollars and go to toy box where they make you feel welcomed and are extremely nice and not like you're a criminal. read more

Me and my boyfriend walked in and not even 5 minutes later we were kicked out because "we smelled like weed" :) I'm pretty sure our money is being spent the same as other who don't "smell like weed" read more

I wish I could this place -5 stars over priced cheap clothes can't even try anything on and rude rude rude people who own it and work there I drove all the way out here what a waste of time read more

As soon as I walk in Im being watched. In every direction i walk im being watched. It is so uncomfortable taking your time trying to choose out the perfect outfit when you're being starred at 24/7. Also the clothing is all small. Mostly everything is (one size) which does NOT fit everyone. They have a small selection of shoes. I walked out empty handed ..everything is over priced! read more

The Korean lady (owner I think) would not stop staring at my girlfriend at I. I am not sure if she thinks we were trying to steal, but she would not keep her eyes off of us. It was very uncomfortable shopping when she was giving us dirty looks the entire time we were in there. I would not go back. You can find everything in the store online for cheaper prices or go down the street. I am not going back to this location. read more

Don't come here!!!!! Omg the worst shopping experience ever I couldn't walk around with out being fuken stalked ... Everything I picked up the sales person would be like oh yea this is cute this is cute like Get Away!!!!!! If I needed help I would ask for it ... But no this lady followed me everywhere... Do you guys even read the review people leave you .. Obviously not Amazing outfits in that store but nop u guys are so rude and unprofessional I would not go back ever .... Ladies don't come here lol read more

Our first time we had the best service everyone was super kind....we will definitely be back, all the ladies helped my husband and I

Not sure why so many people are upset. Every time I come in here, the salesgirls help me find exactly what I need. They have one of the best selections of Rave wear, Burning Man clothing, lingerie and toys of any store in the area. The sales girls have always been very helpful and knowledgeable on their products. I will definitely continue to shop here. read more

This place is rediculous, went into the "private" section for 5 seconds and they thought we were trying to steal when we were actually just looking, they stared at us the entire time throughout the whole store. They had no business and it's no wonder that they dont. read more

Won't let you try anything on. The clothing is overpriced for its poor quality, and you can't even confirm that it fits. Not a fan.

Rude lady and horrible customer service no wonder the store is always empty. Do not waste your time or money

I went here because I'm going to my first rave and I wanted to get a cute outfit. I should have walked out when they said they don't allow you to try anything on other than the corsets. Me and my friend spent $70, left to try it on and came back because it didn't work out. They only allow you to get an even exchange so we felt forced to spend $70 in there. Not to mention the owners were really rude and clothes were very over priced. I won't be returning here again. read more

I felt so unwelcome as soon as I walked in, one star is being generous. The merchandise looked fine and amazing! But the staff which I'm sure we're the owners were so rude, I'm not coming back. read more

Overpriced, the Asians that own it or work there are extremely rude and watch you like a hawk as if your going to steal something. I walked in wanting to buy stuff but their behavior and customer service was appalling and left a bad taste in my mouth so I walked out and didn't buy anything and instead drove to another store. Steer clear from here, there is a reason why they have such a huge inventory and selection because nobody goes there to buy anything. I would imagine because of how they treat their customers, rudeness at its finest. Anyways I'd give this place a 0 if I could because they don't deserve any sales from the public. It's not okay to treat people like they are going to commit a criminal offense and expect them to want to buy something. Obviously they have no idea on the concept of sales because if they did, they would actually have people shopping in their store. Good luck to this store because they aren't getting a dime out of me. read more

Do not I repeat do not go here!! I should have read the reviews because they are so true! Asking me once if I need help is cool but if I say no don't follow me around the store making me feel like I'm stealing !! So uncomfortable literally I would turn and they're staring at me! I would look at stuff and they'd be standing around listening to me.. How about you go stock inventory ? Gosh so annoying! Maybe I don't want you to hear my business with what I wanna buy! Oh and I went into the private room and was holding something and this bitch comes running like "can I hold that for you at the register?" It weighed less than an ounce I was fine. I'm not a thief you dumb asses! Oh and everything is Way over priced! How are you still in business ?!? Hope you get closed down! I'm never going here again !! Don't go it's not worth it! read more

I'm starting to become a regular here! I buy mostly rave/gogo dance clothing and I really love the variety they have. Although I am followed throughout the store while shopping, the employees are always very helpful and not too pushy if I say no but I don't mind that they recommend stuff and help me pick out outfits. The store owners are also very nice whenever I come in. The prices are a bit high but the convenience of picking out products and not having to wait for shipping is nice! If you're an open minded and relaxed shopper you will enjoy this store. If you get offended easily or don't want help then you probably won't like it. Hope this helps :) read more

Lots of great variety for outfits and shoes... toys not so much I prefer the toy box down the street. I think the main reason might just be because they hover over you and anything you touch both associates say " Oh my God those are so cute! Those are my favorite!" I noticed this after I picked up a few things and no matter what it was they would say this. So I proceeded to test if they would do this with everything in the store and I purposely picked up some weird feather costume thing that only someone with a poultry fetish would wear and one associate did exactly as I suspected and said "Oh my God that's so cute!" as the other associate gave a look on her face like you're kidding me right?!?! and kind of walked away to pretend she was fixing something.... If the owners and sales associates take the time to listen to the reviews on here they would have a lot more sales and customers. Needless to say I would've bought a few things there but their fake way of selling and not giving me privacy to shop in peace turned me away, so I went to the toy box to spend my money... they should go check out the toy box and take some notes on their staff, that is how a shop should be ran to get some sales. read more

Literally the owner follows u around.. u cannot touch anything cannot try anything.. she treats u like a their in such a private experience.. no thank you. I literally left cause I felt weird read more

So I decided to pay a visit to Romance, with it being one of my first sex shops I have ever been to. I'd have to start by saying this was the most unpleasant and uncomfortable experience I have yet to find myself in. I half expected the staff in a sex shop like I do any retail environment to be at least a little courteous of one's privacy and space. I was constantly followed by not one but two of the Romance employees. When I asked what I thought to be a general question I was quickly shut down by the very rude Asian man who I believe to own the place. From one manager to another, yes I have operated a business, an illegitimate one just like this one here at that. I would just like to say that this is unacceptable and this shop has nothing but an eerie uncomfortable feel right off the get-go. It'll most definitely be a very long time until I step into any sex shop again, which by the way is forbidden to say.. They made that very clear to me, and I quote "saying sex shop is like walking in a smoke shop and saying bong". Now that, I can understand. However I'd appreciate not being put down by a bunch of negative bitches. I would not visit this place if you are looking for a more positive atmosphere with less stalking as if I'm a prey, I literally felt like I was being hunted down by these oh so pushy Romance employees. read more

The workers all help and i believe that they make a good impression on others. They stay with you and are capable of answering any questions you have about the merchandise and they can take you on a tour if the entire shop. I will definitely go back and see them again. Love the store. read more

I used to come to this place years ago when it was still called Romantix and I liked that much better. It has changed and the changes have ruined the store for me. The good thing is that they have a WIDE variety of Go Go dance wear and lingerie (way more than other local adult and lingerie stores). The good stops there. You are unable to shop in peace. They drill their sales clerks to follow you around like a hawk asking you if you need help literally every 5 minutes (or rambling on with unwanted suggestions and information.) It is annoying because you can't browse in a mellow environment. Management watches you like you are going to steal something and it makes you feel uncomfortable and akward. The prices are a little bit over priced for being in Upland. You can find better prices online. Also they no longer allow you to try costumes or tops on. I can understand not being able to try on underwear but I am not about to spend my money on something that is not returnable that may or may not even fit or look right on me. There are better shops in Hollywood and LA to buy lingerie and Go Go dancewear at with more relaxed management and sales clerks that you can shop in peace at. read more

Okay, so I've purchased a couple different toys here myself and ended up getting let go of my temp job. I noticed they had a "help wanted" sign and figured sense I know enough to work there and was a current customer, why the hell not give it a try? I ended up landing the job and that shit only lasted for 2 days before I quit. Let me start off saying, the owner is incredibly pushy and thinks shes running a sweat shop in there. She tried to belittle me and make me feel dumb when I was in training. One employee would tell me to do this and walk off, then the owner would yell across the store and say I wasn't supposed to be doing that. My job description was to basically stalk the customer and push a sale. I knew I could do way better and ended up landing a way better/higher paying job and did. The owner was not happy I quit, but what is funny is the look she had on her face when I went to pick up my final check you can tell shes had lots of girls quit within those 2 weeks. She even purposely called a possible candidate in front of me when I was waiting for my check from the back telling them to come in due to landing the job-and smiled at me while saying all of this. This owner and her husband need to go out of business, it seemed like a huge joke and the owners don't even get high quality toys, outfits, toys in fetish room, etc. I only make purchases from the fetish room and let me tell you, the first night my boyfriend and I used two different things they didn't break but they came apart and we had to jimmy rig it to make it work. I could go on about how completely shitty this store, service and toys are but I think whoever already shopped there and read these reviews gets the point. Go to The Toy Box, they actually have skills in customer service along with proper knowledge of everything in the store. read more

Most awkward and scariest experience I've had in a while. I passed by this lingerie store and I thought let me give it a chance. Well it is a store I will probably never come to again. To begin, as I approach the entrance glass door I can see the two sales associates looking at me and waiting for me to come in. I enter and they both welcome me and ask me if I'm looking for something in particular and I tell them "no just looking around". I'm walking around the store looking at the clothes and when I look up, just by chance, I see both of the sales associates starring right at me and following me with there eyes and head wherever I move to in the store. My boyfriend came with me and he was super creeped out. The clothes is super cute but very overpriced. And the sales associates literally did not stop starring the entire 15 minutes we were there. They would literally wait in the middle of the store floor and simply stare at me until I would ask them a question about some of their merchandise. I felt as if the doors from the store were gonna lock me in and I was gonna be forced to buy something or something bad was gonna happen to me. I know dramatic, but it really felt like this. I just felt really uncomfortable. read more