I'll start off by saying that our sales consultant, Kevin Rich, was amazing however he no longer works in sales so unfortunately I can't guarantee readers will have my same experience. If you need service though, definitely reach out to Kevin. We purchased a certified pre-owned Mazda on a Saturday evening after having test driven it earlier in the day. Unfortunately, when we drove the car it was completely filthy and so we didn't get a clear look at the exterior but as it was certified I assumed it wouldn't have any major issues. After we completed the finance paperwork and took the car home we discovered that the rear bumper color was way off, there was a massive scratch in the rear glass from someone ignoring a bad wiper blade, and there were a few other little things that weren't right but were easily repairable including the car needing to be buffed. I went back up to the dealer the following Monday and spoke to the used car manager, I believe his name was Ron, who was completely inept and had no concept of customer service in the slightest. After several debates about what should and should not have been covered, I left with an ultimatum that if I didn't ask them to re-paint the bumper they would cover a partial cost of repairing the back glass. This was totally unacceptable to me as I had no opportunity to see any of these problems prior to signing paperwork, and it took sending an email to the General Manager and GSM in order to get them to fix all the issues on the car. To this day it still hasn't been buffed, and while they had my vehicle for 5 business days (7 days total) they refused to provide a loaner vehicle or let me drive my trade-in which was a major inconvenience as well. I have also never once received a call from the GSM or GM to apologize or even speak about the situation, they made my sales consultant handle everything which was unfair to him. On the plus side, the manager who made it so difficult to get these issues resolved no longer works at the dealership. Jeremy, the manager who worked our deal originally has handled everything with care and class since then and the vehicle has been repaired to our satisfaction. Jeremy and Kevin have really worked to restore a little bit of my faith in this dealership and we will service our car here in the future. If they happen to have another pre-owned vehicle we're interested in I would consider purchasing from them again as long as Jeremy is still the manager! read more

My experience was very positive. I especially loved the real-time video about the inspection of my car. It was like I was standing back there with them and everything they did was thoroughly explained. They took very good care of my baby. read more

Absolutely Phenomenal Experience! WOW! Having been in the automotive industry for 23 years, I can confidently say this was one of the smoothest, easiest, and most respectful car-buying experiences we've ever had. From start to finish, Adel Saleh (Product Specialist), the Sales Manager, and the Finance team went above and beyond to ensure everything was seamless. There was zero pressure, just patience, professionalism, and genuine care for making sure we were comfortable with our purchase. They answered all our questions, worked with our needs, and truly made the process stress-free. If you're looking for a dealership that values its customers and prioritizes a hassle-free, transparent, and positive experience, look no further. I highly recommend this incredible team--10/10! Thank you again for an amazing experience! read more

I receive efficient service here. From the appointment scheduling to the actual service, and while waiting. Staff is very professional

Everything love how you can call and someone picks up and service is so nice and quick. Technicians provide a great quick video kk your car so you can understand what's going on. Was able to use the working center and knock out work while my car was being serviced. (complementary coffee and water). read more

Very happy with my salesperson Mario when I was shopping for a new car for my son. He let me try out the Mazda 3 and the CX-30, and gave me time to decide. I was not pressured to decide immediately. Thank you so much for your help Mario! read more

The service department at Roger Beasley is always professional and courteous. They've accommodated my request for a loaner every time I come in for service. Their knowledgeable mechanics are thorough and efficient. I recommend their service anytime. read more

Great interaction with service dept. We've purchased 3 Mazdas and they never disappoint.

My car was able to get the maintenance needed in a timely manner. Great customer service!

Took my car to Roger Beasley Mazda Georgetown for an oil change and inspection. Service was Fast and everyone was friendly.

Kevin Rich is an excellent advisor in the service department. Love that they send video of the inspection.

Great service, waiting room has snacks and timely service . Will definitely be back soon .

Roger Beasley is filled with polite people who have no clue what customer service really is. I took my Miata in for service on the soft top, dropping it off at 7:30am. The Service Writer let me know that there were only a couple of technicians that could work on it, but to keep an eye out for a text/call. No communication all day long until at 4:20pm I called the Service Dept. and discovered that they were done with may car for the day - they had to order parts and it would be ready the next day. The next day I called at 1:50pm and was told it was almost ready (the Service Ticket showed it was ready at 2:15pm). Because I hadn't received a follow-up call, I called again at 3:30pm and was in the middle of being transferred when I received a call on my other line to let me know it was ready (and they were closing at 4:00pm). The Service Desk gave me my key and my copy of the Service Ticket. I walked out to find my car and discovered a dirty car with some stringy material on my door, and a handprint on the passenger side rear 1/4 panel. I am sure that the material - and the handprint - were not on there when I dropped it off, and I saw both before I left the lot. I get in the car to discover that my charging cable that had been tucked neatly away and routed under the center console was running amok on the passenger side. I also found a 1/2" to 3/8" socket adapter on my passenger side floor, so I ducked under the closing garage door for the service bay to return the socket. When I got home, I realized the stringy material I thought was a spider's web was instead either a petroleum- or epoxy-based product (it wouldn't come off with water), and wasn't just at the bottom of my door, but in several places on my door, several places on the passenger door, and on the front and rear passenger 1/4 panels. I emailed RB G'town Service that evening and got a call the next morning asking me to bring the car in so they could look at it. They ultimately washed the car and got 99% of it off (there was still a bit on the passenger side door). I asked what it was and what they had to do to remove it and was told, "We don't know, and Make Ready washed the car". In the end, not a single, 'sorry for the inconvenience'. And how are they going to prevent this from happening in the future? In short, they can't - they don't know what it was, and evidently didn't feel the need to determine how it got there. And since they have no idea what it was or what they did to get it on there, anyone that needs soft top service runs the significant risk of some foreign substance all over their car (myself included). For any repair shop, this experience would be bad; for a franchise dealership, it was shockingly bad. read more

Have bought a couple of vehicles there. Excellent service department. I service my car there exclusively. Appreciate the video that they send when the car is in the service area and the suggestions for keeping my vehicle in tip top shape. There is also a very nice waiting area with wifi and coffee. read more

the tech was knowledgeable and my service tech Courtney is awesome. Yes they are pricey but I trust the work.

I sent an email to them on the link they provided. Nothing, no reply, no anything. Not a good way to get new customers or even employees. This is one reason why people hate dealers. They talk big about transparency and a "family" experience along with super friendly and inviting service..........yet they won't return an email request. Typical don't look behind the curtain behavior. read more

Quick easy service. Made appointment showed up early they told me the time my car would be ready and it was. The waiting room is nice everything was great read more

Fast and thorough service. Customer waiting area is very comfortable and accommodating.

Was a quick and easy process, they got me in and out the door. I recommend Adel as well as the very kind finance manager.

Been getting our cars here for years! We're a Mazda family because of this dealership!

Excellent service. Very attentive to my preferences & very obliging when I arrived 30 minutes late for our appointment. I definitely recommend this Mazda dealer. My salesman was Kevin Rich, couldn't ask for better. read more

These guys are fabulous! Friendly , courtesy, attention to detail, and really care about your car. This is my second Mazda, and the first oil change for the new car. We bought the oils change package, so it was nice to get the work and nothing came out of my pocket! Would highly recommend this company for your new and use car needs. read more

Roger Beasley Mazda Georgetown's Service Department is top notch! They fully explain everything and we have always been treated with respect! read more

I have truly never had a better auto buying experience before. Eric an incredible sales manager, Charles was a fantastic salesman, and Benita is awesome at her job in financing. No hassle! Straight up about pricing! Just so thankful all around. Excited to whip around in my new Mazda! I have heard great things about the service department too!!! read more

Everything! Always does! Amazing people! In and out! Comfortable lounge. Great coffee! read more

This was my first time buying a car and Adel was phenomena! He was very transparent and honest and worked with my dad and I to get a great deal. The whole team at Roger Beasley Mazda was phenomenal to work with from the receptionist to Adel to the man who helped with my financing. Would highly recommend Adel if you are looking for a down to earth, honest car salesman! read more

I purchased a pre owned Mazda CX5 from this dealership, and added on the extended warranty. Great service, and the car is very dependable. I highly recommend Beasley Mazda location. read more

Easy to schedule service, got me in and handled the service quickly and efficiently. Comfortable waiting area and great communication.

Cortney was extremely attentive to my needs, fixing my car seat settings for me and walked me to my vehicle once it was ready. Excellent customer care and my service technician sent me a video of everything done to my vehicle, I loved that!! Please continue to provide superb service to us, the customers. read more

Great service at Roger Beasley! Brought in my Mazda for service and staff was extremely friendly and courteous. Shout out to Courtney, Kevin, and Mikalya. Received a nice loaner while they changed out my infotainment dash. I'll miss the loaner (ha ha). It was pretty sweet. But anyway, very friendly folks at Roger Beasley. They got free water, and snacks, and that good good coffee too. Thanks to the Mazda service team! read more

what a friendly professional place! I will never go back to the dealer I bought my 2024 Mazda CX 5 from! read more

My wife and I had a great experience buying a new Mazda at Beasley Georgetown. This was our family's fifth purchase from this dealership. Kevin Rich was our sales person and he was very knowledgeable about the car. Jay was our finance rep and he was great too (watch out for the spilled coffee on his desk, though). We got a great deal on the exact vehicle my wife wanted, and we were out the door in two hours. We will be back to purchase number six in the near future. read more

Roger Beasley Mazda is the best place to buy a new car. I've bought three cars from them so far and I could not be more happy. Charles Turner is one of the best car salesman that I've ever met. He listens to you, and doesn't try to upsell you or promise you anything that he can't deliver. I would highly recommend him to anyone looking to buy a new Mazda and I would highly recommend Roger Beasley Mazda and Georgetown their service is second to none. My reason for giving them four stars out of five is because I believe that there's always room for improvement and if you're perfect you have nothing that you need to work on I don't believe it's possible to be perfect. read more

Attention to detail. They tried to stay on time, stuff happens (people have emergencies) but they got me in and out in good time.

Always have a positive experience at Roger Beasley Mazda in Georgetown. Everyone is very friendly and I am happy with my car I bought there and regular service was well. read more

Courtney in service is the best. Mazda is fair and honest regarding your vehicle. I've been coming here a long time and I've never had a complaint. read more

Needed an oil change and troubleshooting/ repair on my car's GPS display. Service was 100% satisfactory, car was ready when promised. read more

Stranded at a car wash, battery dead. Within 15 min my car was started and heading to the dealership to review my battery. Fast and friendly service, offered a ride home. They kept my car overnight to make sure my battery would keep the charge. The Battery did not and it was replaced and ready first thing in the morning, on warranty. Service Advisor, Matt Fought was a delight to work with. This is our 5th car purchased from this dealership. read more

Well... the honeymoon is over. I originally was very happy with everything until my car was 3 months out of warranty. Then the nightmares began. In 2020 I had a major issue. The dealership did nothing and Goodyear stepped in and replaced my separating tires. Kudos to Goodyear. My disappointment with Roger Beasley just keeps growing. Or splitting. They put on tires that are already out of warranty. They must just sit there and rot until an idiot like me comes in and doesn't know how to read manufacturers dates. Fool me once. Ok... Fool me the second like when you lied about the dates And guess what!!! You didn't even log my replacement tires. You know... the one Goodyear agreed to prorate for you??? No record in your service log. I wish I could give this dealership zero stars. Do I love my Mazda? Yes!!!! Is service at the dealership where I bought it decent? NO NO NO NO. The service department is a nightmare. Appointments are next to impossible and if you have a semi emergency like a 2 year old tire splitting across the black wall, forget getting an appointment. They said I could drop it off and leave it, and they'd get to in in 2-3 days. I asked if they had a loaner car, nope. And it turns out there is only a ONE YEAR warranty on brand new tires!!! Mine are almost 2 years old and they already had to replace them once for the same problem. I do not put excessive miles on my car. The vehicle is just over 5 years old and has 57K miles. I get oil changes and maintenance and tire rotations. Yet... excellent tread with no wear but the sides are separated. Be warned. Find a different dealership and save yourself the agony of being treated like the sucker they see after the ink is dry and you actually need them. read more

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Great service buying a used car! Spoke to two gentleman who were very helpful. Would definitely use them again