Great experience here. Personally worked with Seth Reavis and he and his team did everything…read morepossible to make sure I walked away the the keys to the car I wanted. They added more to my trade in and even took money off the final price just to seal the deal. Quite far the best dealership experience I've ever had. Easy, fun, and everything worked out well I'd recommend Seth to anybody looking to bu from this location

I purchased A preowned program Vehicle from this dealership in August/September 2025. I brought the…read morevehicle in numerous times For the same issue (Entertainment screen continues to go black). Although I'm under warranty, I do not have the lifestyle that will allow me to keep bringing it back to the shop Month after Month and being without a car. The service department says they are not finding an issue and that my cell phone Must be the issue. Absolutely ridiculous when I provided a video showing what's happening. Also, if you google this vehicle that I own There is a known issue that continues to be a problem from the manufacturer. Instead of doing the honorable thing in either fixing the vehicle by Replacing the panel, they want to blame my cell phone for being the problem. Face with the frustration of having to deal with this over and over again, I went to trade the vehicle For the newer version of my current vehicle. The sales manager said he would call me and see what we can work out. It has been two days without a phone And a resolution. In the meantime, the vehicle is still having problems. I really wish I would've purchased the vehicle from somebody else. Had I known this was how they take care of their customers, I would've never purchased a vehicle from them. Buyer beware everything that looks good is not golden. Try another dealership.

Dealers are renowned for sleaziness, but my experience selling my old car to them was exceptional…read more I sought bids online to save the hassle of going to lots of different dealerships, providing lots of pics and a full disclosure of all problems. Most dealers wouldn't bid sight unseen, they insisted on seeing it. About 4 dealers were willing to give me a price. Subaru of Georgetown's was the best (and slightly above Edmunds FMV). When I took my car in, the salesperson (Darren) took less than 20 minutes to check it out to make sure it matched the pics and description, and then paid the agreed-upon price, without trying to offer less. He also paid for an Uber to take me back home. If there's a way this could have gone better, I can't think of it.

Honesty. Breach of contract and lies regarding my knowledge of removal of car functions. TERRIBLE…read morecustomer service.

Not only was Johnathan an amazing sales manager, he was super helpful in solving a major problem…read more Cai was the man who got it all done. Working with him was a breeze. Hewlett Volkswagen went out of their way to make me happy, so happy we got two new cars!!

Terrible customer service and long waits for oil change. Spent 4 hours waiting when I was told…read moreno more than 1-2 hours. My service advisor was Cedric who is awesome. But Don Hewlett dealership has failed in regards to their service dept. Do better yall

This was the 4th vehicle in the past 12 yrs. that i have purchased from them, and I can tell the…read morelevel of professionalism and service has declined. Not what I was use to in the past. Felt more like a ford or Chevrolet dealership.

It would be hard to downrate this dealership given my recent personal experience there. Everyone…read morewith whom I worked in sales and service had a great level of professionalism and respect for their customers. Additionally, the GM there, Pace Bixler, has been beyond cordial. If I was buying another Mercedes, I'd look no further than this dealership.

My wife and I had a wonderful experience purchasing our black Ford Explorer from Mack Haik's…read moreSouthway Ford. From start to finish, the process was quick, smooth, and completely hassle-free. We would especially like to recognize our finance officer, John Ledezma, for his outstanding service. He was friendly, courteous, professional, and made the entire financing process easy to understand. His excellent customer service truly made a positive impression on us. We sincerely appreciate everyone at Mack Haik's Southway Ford for making our vehicle purchase such an enjoyable experience. We highly recommend this dealership to anyone looking for a stress-free car-buying experience. Thank you Mr. And Mrs. Ferdin

QUICK FOLLOW-UP: A salesman reach out to me to try to sell…read moreme a new Lincoln. I explained that it was incredibly unlikely that I would do business with his dealership, due to the absolute lack of customer service after the sale. About an hour later, I got a call from the sevice department to schedule my oil change, with them agreeing to come get the vehicle, perform the service, and return it, as they had done in the past. We made the appointment. The day of the appointment comes and goes woth nary a word from the dealership. So basically, the temporarily stopped ignoring me long enough to make an appointment, so they could continue to ignore me. What a Joke! This area is literally 0/2 for a quality dealership representing Ford Motor Company Obviously Enshittification has taken strong hold here at Mac Haik. The decision to make a useless AI interface the first point of contact for customer service was astoundingly stupid. I spent thirty minutes in a labyrinth of AI idiocy trying to schedule an oil change for my Lincon, left two messages and have still haven't heard from a human or scheduled an oil change. Yet my inbox is bombarded with offers to sell me a new $100k car. This place was once easy to deal with and offered me excellent customer service. It's now a garbage fire of ineptitude, showing no appreciation for my patronage or my time. It's almost time for a new car, I can assure you it will not be purchased here.

Ask for Troy, young guy but made the experience easy and painless. Ran out to us in the rain when…read morethe other sales man pointed us away, and he really helped me. Would buy from Troy again.

Go to Levi! He Won't let you down. No pressure, extremely attentive, ZERO issues. Didn't feel…read morelike I was working with a regular car salesman looking to screw someone over. Felt like I was working with a consultant. This guy should probably get paid more...

Sergio (Sales), Sam (Sales Mgr) and Jason (Finance) were all AWESOME... treating me like a human &…read morenot just someone they could work a deal over in the company's favor. High praise!!!

We are cash buyers shopping for a new car. One of the sales reps saw us wandering through the lot…read moreand introduced himself. At some point he must have gotten bored with us and went inside the dealership. We came back several days later to do a test drive and asked for him by name (our mistake) at the front desk. It took a very long time for him to show up, then he didn't bring the car in the trim level we requested. I drove it anyhow. He was on his phone in the back seat much of the time as I drove. When we returned, I asked him for a list of that vehicle in the trim level I want that are on the way to the dealership. He said he'd get that, then disappeared inside the building while we waited outside... and waited... and waited. We went back inside and saw him walking around, again on his phone. At that point, we decided to leave. Another thing worth mentioning: he seemed fixated on selling us a loaner, even though we made it clear we didn't want one. No customer wants to feel invisible and unheard. While this dealership is within 10 miles of our home and we've bought one vehicle there, you can be sure we never will again. And while the GM of the dealership commented here, he failed to respond to my email.