As always, the customer service I received from the service department was extraordinary. Mr…read more Warren patiently explained the diagnostic process and Mr. Fought explained in detail all the Check Points he performed on my vehicle. Good customer service is a rare find these days. It's so nice to work with happy people who obviously enjoy their jobs. I left feeling so thankful that I had purchased my car from Roger Beasley.

This was absolutely the best experience I've ever had buying a car. James Griles was the perfect…read moreguy to deal with as a sales rep and the management and finance staff were top notch as well. I had done my research before and went in and made them a fair offer with my trade-in and my offer was accepted immediately. No haggling at all. I highly recommend this dealership.

Five stars for Cain Nieto. He made the buying process seamless and fast. I appreciated his 'to the…read morepoint' attitude and his help in securing a solid deal. The whole transaction took less than four hours from start to finish. Truly a professional.

Santos was amazing. First worked with him in Dec when we were test driving and deciding on what…read morevehicle we wanted. He was informative and non pressuring. We told him we were not ready to purchase and he still was very helpful. In March we were ready and in less than 24 hours found a vehicle that fit our requests and our budget. Would highly recommend!!!

Dealers are renowned for sleaziness, but my experience selling my old car to them was exceptional…read more I sought bids online to save the hassle of going to lots of different dealerships, providing lots of pics and a full disclosure of all problems. Most dealers wouldn't bid sight unseen, they insisted on seeing it. About 4 dealers were willing to give me a price. Subaru of Georgetown's was the best (and slightly above Edmunds FMV). When I took my car in, the salesperson (Darren) took less than 20 minutes to check it out to make sure it matched the pics and description, and then paid the agreed-upon price, without trying to offer less. He also paid for an Uber to take me back home. If there's a way this could have gone better, I can't think of it.

I'm am highly disappointed in the service repairs done here. My car has been in their care twice…read moreand today I didn't even have it a hour and it completely shut off in traffic and rolled backwards almost striking another vehicle and could have caused a wreck with my children in the car. This was the initial reason I brought my car in to begin with. Over $3k in repairs only to have the same issue and to call for help and they act like they could care less. I will never use this location again!! Save your money and your time. My initial reason for bringing my car to this dealership was because it turned off in the middle of traffic. Today they're saying I brought it due to brake noise. These people are incompetent and don't even take correct notes or documentation. I have never experienced this level of absolute poor customer service. For a special technician to be called in to send me a video stating the terminal cable and sensor connected to my battery are the source of the issue and no one caught that but found apparently over $3k work that needed to be done is absurd. If a vehicle loses power sporadically why would that not be the first thing checked...battery, cables, terminal posts, sensors, electrical...NOPE they gave me a clean bill of health minus a transmission gasket and filter plus a tuneup. Complete JOKE!!

Not only was Johnathan an amazing sales manager, he was super helpful in solving a major problem…read more Cai was the man who got it all done. Working with him was a breeze. Hewlett Volkswagen went out of their way to make me happy, so happy we got two new cars!!

Terrible customer service and long waits for oil change. Spent 4 hours waiting when I was told…read moreno more than 1-2 hours. My service advisor was Cedric who is awesome. But Don Hewlett dealership has failed in regards to their service dept. Do better yall

We purchased two cars here within 4 days. The trade in offers were fair, the car pricing was…read moreexcellent and they don't play the add on games. The sales team was professional, courteous, and up front. Shamir , our salesperson, was knowledgeable and helpful. Reagan in finance was very professional and took the time to explain all the different warranties with a great attitude. The one sales manager we met with was a stern but amiable man. He was honest and fair. We did meet the GM who we enjoyed speaking with. The only snag we had was a few minor issues with one of our cars but Shamir had everything corrected within a few days. I'd definitely buy here again. We traveled from San Antonio. Please give these guys a chance to sell you a car. The dealership in San Antonio is just as if you were at a low budget used car lot.

Has anyone ever asked why the "complimentary" two years of electric charging is hyped as such a…read morestrong selling point for the EQS SUV? Nearly every time I attempt to charge, the stations are either down or unreliable. Now, two years into my lease, I'm suddenly met with a list of 45 features and services expiring--without warning. It's a lease. Shouldn't these items be included, or at the very least disclosed up front? My salesperson never mentioned any of this, and I didn't see a single disclaimer. I was coached into this lease, which is now clearly less favorable than the options currently available. And the rattling? I actually can't live with it. For a vehicle in this price point, it's unacceptable. Combine that with the discontinuation of services mid-lease, and it's far from the seamless luxury experience Mercedes promises. I've voiced my concerns three times and have been ignored. Buyer beware!

This is the only car dealer I would send my wife to alone. If I had one!…read moreThe used car group is a first class operation. I dropped in looking for a hard to come by 4X4 V8 F150, Edward was quick to find just what I was looking for that had just come in. They had an exceptional vehicle. The pricing was on point and a detailing made it look new. Jason, the manager stepped in to negotiated and closed the deal, done in 10 minutes even trading in my vehicle. I'm usually a tough customer. This couldn't have been a smoother transaction for a well priced vehicle... Well, except the new finance guy who badmouthed the truck nonstop trying to sell me a warranty... and this wouldn't be complete without mentioning Olga the finance manager, who was extremely helpful and nice..... she cut through the red tape and finalized the deal!

I regret purchasing my 2018 Chevy Colorado from Mac Haik. Just three months after buying the…read morevehicle, I had a multi-point inspection done at Capitol Chevrolet, which uncovered seven issues--including a major engine oil leak with a repair estimate exceeding $5,000. At the time of purchase, I also bought a $4,000 extended warranty through Mac Haik and was told it would cover "anything that touched oil." However, after the oil leak was diagnosed, the warranty company inspected the vehicle and denied the claim, stating the issue existed prior to my ownership. This raises serious concerns--either the vehicle was not properly inspected before being sold, or significant issues were overlooked. I returned to Mac Haik hoping they would stand behind the vehicle and help resolve the problem, but they declined to take any responsibility.

Had a warranty issue late 2025. Part was ordered. They said they would be in contact when it came…read morein. Check back in January because I haven't heard from them. They said the part wasn't in yet. Waited until March checked again the part was magically in Ask repeatedly why nobody informed me that the part was in never got an answer They did give me a different service advisor. Had a better experience. Had multiple issues with the service department, but it might be tied to one service advisor If you bring it to their attention, they eventually fix it, but it would be nice if you didn't have to do that

I made an appointment to purchase a certified pre-owned car on the lot for 6 pm. I asked if I could…read morereserve or put a deposit on the car, but they said it wasn't necessary. In the hour it took me to drive there, they sold the car and didn't tell me, then proceeded to try and sell me a new car.

It was time for me to get a more reliable vehicle. I prayed about it and decided to go see what…read moreRound Rock Toyota had to offer. I had an appointment with Nicole but ended up being helped by Cedaivian. He was patient and understanding with my situation. Even though it took longer than I wanted, I was able to walk out with a new car.

****BUYER BEWARE!! TERRIBLE SERVICE AND ETHICS**** Round Rock Toyota & specifically their finance…read moreteam are a bunch of dishonest scammers!! Once they get the sale on you, that's a done deal and they don't care about you at all after that. Very frustrating experience with Round Rock Toyota after purchase. We canceled a maintenance package on our 2026 Tundra and were told the refund would be processed to our lender within 60 days. That deadline has passed with no refund and no update. We have reached out multiple times to Ashton in finance, Elmer in sales, and even Mark the general manager--none have responded. Our lender confirmed they have received nothing from the dealership. Yet, the general manager, Mark seems to have plenty of a time replying to reviews here on Google if he thinks they can get the dealership a sale. At this point, it appears the issue is being ignored rather than resolved. We are now escalating through formal channels. Buyers should be cautious do not sign any of their contracts unless additional packages have been removed accordingly. ***AVOID ROUND ROCK TOYOTA***

I came in for an oil change only to be told my valve cover was leaking oil. I replaced all the…read moreparts as my service salesman Dorian suggested along with a new set of spark plugs. I decided to wait at the dealership. Five hours later, I left w/my car now sputtering/hiccuping at each stop light. I called Dorian & he advised me to come back. Dorian was quick to get my car in and I was out of there roughly 30 minutes later. I drove home only to find out AGAIN it was STILL performing incorrectly - maybe not as bad but still sputtering. This was not an issue when I drove in. I called Dorian again and he asked once again if I had time to go in. It is now almost 4pm. I was not about to go in for a 3rd time. The issue happened to be an ignition coil. This back-and-forth caused a significant inconvenience including work time lost, the cost of fuel and toll charges for the multiple back and forth trips and added stress driving a vehicle that was not performing reliably. I contacted manager Wayne and Luis for an inconvenience credit but since they fixed these parts w/no added charges to me, no credit was given but a free oil change on my next visit. What a great way to treat a customer going on 15 years of Nissan service!

My sales professional AJ was amazing and very knowledgeable…read more He was patient with me throughout the whole process. He never failed to keep me updated and not to mention he made sure the delivery of my vehicle was in top notch shape and even worked overtime to keep my family satisfied. The sales managers were very helpful and explained the whole process as well. I truly felt like a part of the dealership's family. AJ has even called to check on me after the purchase which was mind blowing. I will forever be a loyal client. Once again thanks Nyle Maxwell