Love Vivid Sight Optometry! Located across from Massimo on Locust in Downtown Walnut Creek, Vivid…read moreSight is one of the best Optometry offices in the East Bay. I have been a long time client since 2006 and have been coming here since before Dr Villa took over the practice. The space is updated, neat and trendy, Dr Villa and Dr Shakeri are absolute gems. They always manage to make the process of getting your Rx as painless as possible. Connie and the rest of the staff are friendly, efficient and very knowledgeable on what is covered through insurance. I am a lifelong client and will continue to get my glasses and contact lenses from Vivid Sight Optometry!

Vivid Sight was so easy to work with and offers a variety of frames for all price points. They have…read morea decent amount of designer frames from names such as Tom Ford, YSL, Gucci and Prada. It would be nice if they could also add some Chanel and Celine options. However, I wanted some lightweight frames for my new prescription and needed a wider frame. Darlene helped me with finding frames that fit my face and even ordered a size so I could come back later to try. I originally liked a pair of Silhouette glasses, but the price point was above what I was expecting, so Darlene helped me find some Ray Bans as an alternative which I ended up liking better. She was also great with showing me color options on her computer and what would go with my skintone. I ordered just in time for my 2024 insurance benefit and can't wait for my new glasses to come in. I highly recommend Vivid Sight!

I love Dr. Chan! She is warm and friendly and a great doctor! She answers my questions with…read morekindness and in a way understandable to a layperson. She takes the time to really listen and I never feel rushed. Despite that the office always seems to run on time! The staff is also great! They are super efficient, helpful and nice. And really great at helping with frame selection!!! :-) I have been a patient for 7 years and I have 100% confidence both Dr. Chan and her staff!

I love both of the doctors here! They are extremely personable and are open to address any…read morequestions I have. Last year, I had a horrible episode of floaters and was ready to go to the ER when I was reminded that my OD could have a look first. It was my good fortune that Dr Doherty was available to see me. He explained in simple terms what was happening and what I could expect. On my annual visit today, he again did a great job explaining what had happened and what may be to come. The attention to my care is very reassuring and refreshing. My only ask is for them to carry more specific Asian fit glasses. They few that are carried by Kate Spade are comfortable at all There is plenty of parking in their lot that extends to the back of the building. Their office hours are great too!

This office offers high technology to take pictures of your eyes and retina which they compare to…read more prior years. They do spent time with you, explaining everything they do. Then you get help to choose your glasses, with somebody who really cares about helping you to make a decision.They also have a large selection of frames. I have Kaiser, and chose to go to their office every year for the best care and experience . I have never been disappointed .I highly recommend this practice .

The staff in this clinic are very friendly. They all Know…read morewhat they are talking about. The doctors are excellent. I've been going to this a clinic for a long time now. The doctors listen to everything a patient needs. Will never trade this clinic from a different one.

Stellar service. I couldn't be happier…read more I lost my glasses and urgently needed a few contact lenses to get me through the next few days. I'm not even a customer at this store, but they didn't hesitate to help. They offered me a free sample box of contact lenses that matched my prescription, no pressure and no strings attached. I had also checked with Costco, and while they had samples available, they said I could only get them if I placed an order. That would have left me without contacts for a week. This store actually cared and helped me when I needed it. Excellent customer service, and I'm very grateful.

I walked in at 2:16 to see if I could get an eye exam wanting to buy reading glasses and there were…read more4 employees standing around, I was greeted by one of them and I asked if I could take the 2:15 appointment that I saw available online... I was told they had one for 2:55 and I inquired about the one for 2:15, his response was "well it's 2:17 now". No customers inside!! Walked out and will never come back.

Dr. Khela is one of the best optometrists I've seen! I had LASIK a decade+ ago and started needing…read morecontacts a couple years ago (a combo of minor scar tissue, astigmatism, but nothing serious enough to warrant a touch up). However, I struggled for over a year because the contacts still left my vision a little blurry when doing computer work, weren't comfortable for long periods, etc. I'd tried out multiple prescriptions and brands and was burnt out, but I needed to renew my prescription and had just moved so I figure I'd give Dr. Khela a try, expecting nothing would really change in my contact discomfort. I could not have been more wrong - she is a phenomenal clinician / wizard. She explained exactly where my discomfort was coming from (astigmatism!), got me in more comfortable contacts, explained why having one contact for astigmatism and one normal might help, and masterfully explained why computer work was giving me a headache and had a great fix. Her experience working with hundreds of patients doing deep squinty computer work really makes her an expert on modern eye fatigue and her solutions are creative and adaptive. I didn't know it was possible to be this wowed by your eye doctor but eye comfort is so underrated and I am grateful to have found the best doctor!

I came into town from LA for a swimmeet and grabbed the wrong, (empty) contacts case, when packing…read more I went to see Dr. Khela and her amazing staff who helped me verify my prescription and get a spare for the weekend! 10/10 recommended! Great experience! Everyone was thoughtful and kind and I definitely appreciate it!

Rebecca is amazing! She is always super helpful when I buy my glasses or contacts! I recommendread more

I purchased corrective lenses in 2023 and called for an appointment for repairs to the nose pads…read moreand ear hinge to the frames. I spoke with Macario and he said that I could just drop in, which I did. He recognized who I was and not only fixed the hinge, but gave me two new nose pads. It was all done in about five minutes! I was in and out in ten minutes at most and I still had plenty of time to beat traffic home. Macario is a model of excellent customer service. I will definitely be returning after my next eye exam for new frames. The experience was splendid.

Great Customer service inside 10/10 great location inside target & has all the fancy brands.read more

I was really disappointed with the service here…read more I lost my glasses and urgently needed a few contact lenses to get through the next few days. They had samples available, but told me I could only get them if I placed an order. The staff was difficult to work with, and I had to repeat my question multiple times just to get a straight answer. It felt like they did not want to help at all. I ended up getting help from another optical store that provided sample lenses matching my prescription for free. The difference in service was night and day.

Update 4/26: After filing out the online form to submit a grievance someone contacted me. It was…read moresomeone very important. He listened to me, apologized for what my wife and I experienced and discussed the necessary steps he took and was taking to ensure this would not happen to anyone else moving forward. I won't provide full details of our conversation. However, I will say that I 100/ felt confirmed and validated. He informed me that if we wanted to go back to the same location and be provided with a better in-store experience with an appointment, we could meet with the store accommodated with a great conversation was perfect. We both were throughly pleased with our entire 2nd experience. She was amazing. So pleased that my wife did not choose the Moncler's that she originally liked, but a totally diffrent pair wayyyy out of her comfort zone. That was because of how great the store manager made her feel throughout the process. Thank you Lenscrafters for making things right with us by taking full accountability of the wrong that was done to us. We truly appreciate feeling valued for our feelings. Much empathy and compassion was shown and felt from that phone call to today's personalized. 4/12: My wife and I just came from here so that she could possibly buy glasses. She walked around a bit and decided that she wanted to price some Moncler glasses with her insurance. What I thought was going to be a great purchase actually turned out to be a very racist and discriminatory situation. We were handled by a rude sales representative. We asked for pricing on the Moncler, informed him of our insurance and he should have went and gave us just that which was the pricing. She really loved how she looked in the color and frame. Happy wife, happy life. However, he did not give the pricing, he procrastinated by looking up colors when he knew that she wanted the color that she tried on. She continued to look around. He did not immediately give us a pricing. When she found another pair she liked, they were Persol's. He pushed her more towards that pair by stating he liked her more in them than the Moncler. He then tells us that the Moncler's were $200 more than the Persol's. Which we already knew that because the Persol's were $379 and the Moncler's were $579. He still had not priced the Moncler's as originally asked. I told him okay and that he could price both, but first the Moncler's as we asked already. He then prices the Persol's first, which he was not asked to do. He begans to run down the cost to us and was about to tell us what he was going to do for us to help decrease the cost. I'm so confused because this is not at all what we asked for. He is ignoring our request. I stopped him and I told him that we did not ask him to do anything extra for us except to price the Moncler's as well. He then tells me once again that they will be $200 more in cost, but he will price them. He treated us like he was doing is a favor at this point. I then let him know that he was being very disrespectful and discriminatory by insinuating that we could not afford the Moncler's. I told him that we wanted the same service that the woman, who was YT, sitting next to us received from him and another sales representative gave. He provide her with consideration and no undermining. Whatever she asked for, he was very nice and willing to over compensate for!! All of a sudden, he folds his hands, while I'm talking, and begins yes ma'am'ing me. Now he wants to be accomodating!!! I told him when he finished, providing the pricing, I wanted to see his manager. He began talking and I decided not to let him finish. I asked for the manager. He gets the Optician. No manager was on site, I explained to him what transpired. I then realized no one should have to prove that they have the damn right to be in a store and to be treated with respect!!! He apologized and stated he was close to the manager and will tell her everything. I said that is not good enough. That sales representative is racist, discriminatory and demeaning. This was THE worst time we have ever had when trying to purchase eyeglasses. Lenscrafters if these are the type of people you hire, we will never purchase or reccomend anyone to your store!!!!

Called in with simple questions. The woman who answered was rude, inpatient, condescending,…read moreunpleasant, and uninviting. I wouldn't recommend this location.

I've been a patient at Broadway Eyeworks for many years, and I can't say enough good things about…read moreDr. Mock and the entire team. As we get older, our vision needs change, and this year my appointment turned out to be far more important than I expected. During my exam, Dr. Mock noticed a sign that prompted him to recommend I follow up with my regular physician. I did, and after additional testing--including simple bloodwork for Lp(a) and ApoB--I learned I have an inherited cardiovascular risk factor I otherwise would not have known about. Catching something like that early matters, and I'm deeply grateful for Dr. Mock's thoroughness and attention to the whole patient--not just whether I can read the eye chart. And beyond the medical care, the staff, especially Suzi, are wonderful. Choosing glasses and lens options can feel overwhelming, especially as we get older and our visual needs become more complicated. They take the time to ask thoughtful questions: How far away is your computer? What do you do all day? Are progressives the right fit? What are your goals? They don't rush you through the process or push you toward something generic. They genuinely work to help you find the best solution for your lifestyle and vision needs. Everyone is patient, kind, and knowledgeable, and I've always felt well cared for here. And they have the best selection of eyeglasses and sunglasses--I always find something I love. Highly recommend.

We returned to the Broadway Eyeworks store to request an adjustment to my newly purchased frame and…read moreprescription lenses, which had been picked up just two days earlier. This was an expensive purchase, and I expected both quality and proper customer service. While attempting to explain that the lenses did not meet the intended outcome of my order, Dr. Mock responded in a harsh and unprofessional manner. He refused to listen to my concerns or work toward a reasonable solution, even though adjustments and lens protection were included as part of the service I had paid for. During the interaction, Dr. Mock became increasingly aggressive. He threw the prescription toward me, spoke in a hostile tone, harassing me and dismissed my concerns in a belittling way. He then said, "Take it or leave it," and directed us toward the door, effectively ending the conversation without any attempt to resolve the issue. We left the store without any resolution and felt discouraged from returning, even if further problems arise. This experience was deeply disappointing. I would advise future customers to proceed with caution when dealing with this business. Especially with Dr. Mock and his wife.