I never spoke with the GM so I am not sure what he is referencing when he says this should have never happened & he wants to use as training exercise. I exchange emails with customer service but they had already contacted me due to survey I had submitted. They did mail me $300 check after I emailed about discrepancy in original agreement. I paid half & Ford paid half which is what I stated in original review. I did email him & call numerous times at his request. He attempted once to call me but I missed the call. I called back within 30 minutes to be told he was busy. I attempted to call 3 more times but was told he was not in. I did leave message & email 3 more times but did not receive response. read more

Rockwall Ford provided the best service experience and price on my existing vehicle that I have had with a dealership this past week. Jackie was great. Very prompt, communicative and accommodating. I also experienced the easiest buying process with Internet Manager John Bowers as well. I would highly recommend John and Rockwall Ford to anyone even just considering a vehicle. My wife had shopped the Lexus. Caddilac, Audi and Mercedes SUV's and was about to make a purchase. John showed us the Explorer Sport and for similar price it has much more space, features and technology. John and I negotiated and closed this deal over text. It literally was no effort and painless. read more

Almost gave it a 2, but barely got the 3. I gave them the benefit of the doubt because they were a little busy. I called in scheduled an appointment with Earnest to test drive an F150. I informed him that I wasn't going to buy today and even though I said that, he informed me that today was the last day for 0% financing. He even got his finance manager to tell me this. When Greg the finance manager realized that I truly wasn't going to buy he quickly left which is a smart move on his part. It took me over 30 minutes to be able to test drive the truck even though I scheduled the appointment. I know Earnest was busy, but he could have had someone else helped me. Earnest seemed upset that I wasn't buying and seemed to be too busy for me. JD finally helped me out and did a wonderful job. read more

Loan wheeling and dealing is a battle, especially when you have a trade in. Compare to other dealerships in the area these guys are pretty nice. I did not like the interest (for perfect credit) they called me after putting it in a review how unhappy I was. They called me to either give me back my trade and walk away or redo the loan at no interest :) They redid the paper work. Not shabby at all. I like these guys they are cool, sweet and genuine. Best advise if you don't like the wheeling and dealing with finance , come in with your own bank financing or have cash. Thank you Mason, Bryan , Joey and Jon. read more

Go see my guy Bruce Feagin at Rockwall Ford He was knowledgeable, friendly and got me a great deal on my new Fusion. Thank you Bruce!! read more

I saw a car from here on truecar.com for a great price, confirmed the price, and was told the price was valid until august 20-something, they did NOT respect that price and jacked it up 10,000 dollars almost immediately. This was the second time this happened with this dealership in a month... read more

Make that zero stars. I brought my 1996 Mustang GT to Rockwall Ford to get the A/C fixed because my granddaughter has been using it to get to work and was dying from the summer heat. That sweet talker Kris promised her that they would fix it for under $2000.00. What he didn't tell her was that in order to get to the cooling core after fixing the converter first, the dashboard would have to be removed, which was an impossibility, due to age and brittleness. They knew that from the start but they took her money anyway. For a job they KNEW they couldn't complete and that is what I call theft and fraud. They knew if they were honest with her, she would have walked away with her money. Now she is stuck making payments for the next 18 months on minimum wage for a car that STILL HAS NO WORKING A/C. If she has a slow month and can't make the payments, I'll have to do so on my Social Security check. Shame on Rockwall Ford and all of you involved in this scam. You should remove this from her bill and apologize to her and to me. read more

Purchased a used car last weekend. Internet Manager was helpful. Sales Manager was arrogant. Finance Manager was the most personable finance manager I have ever come across. I am not sure if I would return. I didn't leave with a feeling of excitement. It seemed they just get you in and out. No goodbyes, thank you... just walked out and found the car I purchased and left. No follow ups either...kind of an interesting experience. Follow up: After leaving this review yesterday I did receive a follow up call. Thank you. Also, I noticed today that Rockwall Ford does have good reviews, but Yelp doesn't show those?. read more

I had a great experience with Rockwall Ford when I took in my Escape to the service department for a recall notice. They were great!!!

Had a good experience buying our truck but all customer service stops there. Customer service person didn't even know what the part was I needed to to pull my trailer. Took it up there and parts manager told them what is was and to make sure they had it. 2 days go to my scheduled appointment the part was not there. If I will leave the truck they will over night the part and do it 1st thing in the morning. Call the next day at 11. Just got the part it is next in line. Never had a firm price until I paid the bill. Sent the salesman an email never heard back. Called the and asked for the GM let a message and he never called. Service asked how my experience was told them I would take my business elsewhere and the were so concerned it took 4 days for them to respond. Would prefer to have kept my $ local but they don't seem to care if they keep my business. read more

AWESOME DEALERSHIP!!!!!! Go see Brian Chury and Hunter Howard for any used car deal. They will take care of you!!! I love this dealership!!!! read more

Purchased a new 2016 Ford Explorer. Blake Hunt is your guy to provide no pressure factual information about a new car. I had done my research prior to dropping in and he listened to my requests and gave me a couple of options that met my needs. Test drove the car and he was very knowledgeable about the car and it's features. BEST car buying e experience!!! read more

I only get my service done at Rockwall. The timing and service is always on point. They informed me of the dismissal of the car wash, but I wasn't phased by it. I rather wash my own car. I really Love the way they get you in and out and keep you welcomed in the welcome area during the wait. read more

Be very careful. This service department will lie right to your face and do whatever they want to your vehicle with the support of the GM. Unauthorized work, lied to when dropping off the vehicle, GM Hicks will not make it right (first effort was defensive of his teams lies and lack of permission - has not softened in his support of the lies and integrity issues or repaired my vehicles safety feature back to proper working order). We took our 2018 F250 Super Duty in for service last Friday. We were lied to by the service advisor, and the mechanic that did the unauthorized work. When we picked the truck up on Monday afternoon, we noticed on the paperwork that a service was done that we had requested not be done. We specifically asked our service advisor not to do the service. He wrote it on his paper and I signed it before we left the truck. The service advisor Scott lied to us when we asked if the service had been done. He told us no, so we proceeded to pay and leave. When the truck was brought around we saw that the service had been done. They did this work unauthorized by us and they will not correct it. We spoke with the GM (Jeff Hicks) and he says Ford has the right to do recall work even if the customer refuses permission. To have work done on our property behind our back, unauthorized, and lied to about it is unacceptable. read more

This is the first time I have been here and I had a really bad experience. Ford sent me a recall for my airbags in my 2005 Mustang. I scheduled an appointment which was easy. The adviser told me It would take half a day to fix it. I dropped it off about 10am. The courtesy shuttle drove me home, the shuttle van had obvious front end damage and everytime it hit a bump it felt like something was gonna come off. I mentioned it to the driver and was told the boss knows about it but won't spend anymore money because a new van on its way. I consider this unsafe coming from a Ford service center. I called about 430pm since I had not heard from them. My car was not ready. I called again around 530pm and was told it was done and they were about to wash the car. I arrived around 545pm, they said the car was still being washed. At 615pm the car was delivered to me and attendant told me sorry car was sitting car wash area and nobody washed it. At this point I was upset and tired of waiting and decided to leave. read more

I would give 0 stars if I could. Waited at the parts counter for 45 mins to pick up part i had already paid for. I could see them threw the glass just chatting and laughing away. While a line of customers including myself were waiting. I have a shop account with them and don't see myself using it again. read more

Rockwall Ford is the place to buy a vehicle. I purchased a truck there on 1/05/19, and I can't say enough what a great bunch of friendly people that work there. I found the truck I wanted and my payments are within my budget and the sales people made it happen. They go above and beyond to make the greatest car buying experience go your way. I worked with Daniel Hubbard. He's great to work with and he'll make you the best deal.. It's true what they say, Rockwall Ford does treat you like family.. If your looking to buy a vehicle I strongly urge you to stop by Rockwall Ford. I promise you they will make you the best deal ever. Jerry Davis read more

My previous review still stands. Today I took my vehicle in for routine service at Ford in Greenville. Again, friendly honest, and no concerns by me. As I mentioned previously Rockwall Ford seems to be dishonest. They wouldn't warranty out my previous mirror issue and now I find out I had paid for Ford Premium Care. My prior routine services should have been covered. I brought this up in the past I was told it wasn't covered. My advice to anyone reading this is just GO TO GREENVILLE!!!! read more

Ask for JJ! We were buying a certified pre-owned with cash. JJ was knowledgeable, friendly, and FAST! We did our research online, called the dealership, and JJ had our car ready to test drive when we pulled in. No attempts to upsell, which is good because we weren't interested in anything extra. We were in/out in fewer than 2 hours, including the test drive. JJ was Kickin' and Takin'! read more

Got a great car but beware of the dishonest business / financing offers. My husband and I got the run around until they finally told us we were being financed with a credit union that could match the rates our credit union offered us via a phone call on the day of the purchase. After 5 hours in there, and one of us needing to be at work in 2 hours, we were happy to go with an equivalent offer however when we got the actual loan notice a week later it was from a bank at a much higher rate. We will be submitting our online application to refinance with our credit union tomorrow so it won't really be a problem but I find the unethical business practices very disturbing. read more

Don't go here. For convenience I have gone here multiple times and always regret it. The final straw was that they gave me my truck back, the breaks were not stopping. Really the breaks! I took them for a test drive and did a fast stop (in this case a slow down) and they would not even do a simple bleeding of the break line to fix. 10 minutes with the guys at Meineke it was fixed. Don't go. read more

I brought my truck in for a repair on the heater. Did they start work on the heater? No, the performed a pressure test and supposedly blew out my seals. They they wanted to charge me $475 to cover up their incompetence. Then, I asked them to go ahead and fix it. Then, they finally get to fixing my heater and they say that it is going to be additional days. Total days to repair was 6. When I came to pick up my truck, I expected the repairs to have been made. However, they didn't tell me they didn't do them and then later they send me an email saying that it needed to be done. What a mess! I authorized the repairs through their website and verbally. Why where they not done. I had to drive an hour to come pick up my truck. These guys don't have any idea what they are doing. What a circus! read more

I have bought two vehicles from them, and each time they have bent over backwards to get me into a vehicle. Courteous, friendly staff.

About 5 weeks ago, I had my 2014 F-150 Supercrew truck repaired at Rockwall Ford. It had body damage on the rear bumper, tailgate, and rear fenders from a collision. My case was handled by Russell Mixon, Asst. Body Shop Manager. I had a rent vehicle, furnished by the insurance of the guy who hit me, for a week, and it was imperative that my truck be finished in seven days. My truck came out on time, looking perfect, no problems, and no hassles. I would not hesitate to recommend Russell and Rockwall Ford Body Shop to anyone. read more

My husband and I purchased a new Ford Fusion in June and loved our salesman, Bruce Feagin, so much that we went back to him this week when it was time to replace our other car. He's an incredibly genuine person who isn't pushy and really wants to take care of you and what you need. The dealership is clean and the people are friendly. The sales manager, Sheddy Rose, made everything quick and simple instead of the usual 3 hour back and forth that everyone hates. Even the gentleman that handled our financing, Joe Guillen, was awesome. If you need a new/used vehicle I definitely recommend Rockwall Ford and especially those three people. Best car buying experience I can imagine. read more

Rockwall Ford - Go see Bruce! Best car salesman you will ever meet and a pretty awesome person, too! - Auto Repair Near Me - Rockwall, Texas

Shi**y parts dept. extremely slow, and I had to explain to them that it was the wrong part

Came in for a wrench icon on my 2015 Mustang and they fixed it up in a day. Very impressed and would recommend to others their service department. Their service advisers have so much patience even when I run low on it. Great staff. read more

Rockwall Ford had our Ford Transit van from Sept. 9th to Nov. 2nd (7 weeks) After the first 3 weeks, they told us it was repaired and that they test drove it 3 times. We paid the invoice in full and didn't even get out of the parking lot when the check engine light came on with the same problem. We've been lied to numerous times, made false promises like these: "The part is shipping. Our lead tech is out for a while. The part is here and your are a priority. They are working on your van now. Oh sorry, that was another van." For 7 weeks we have been promised a pick up date several times and had to reschedule our routes because they lied! We own a pet delivery business and have lost thousands with our van sitting in Rockwall Fords parking lot. After a call to Jeff Hicks the GM, and Buddy Mays the Service Manager, we are now being told we need a new engine which will cost $21,000. They will not refund the money paid, because we "authorized" them to do the repair. Yes, we authorized them to fix our van, which was never fixed. As a "goodwill gesture", I'm not kidding, that's what Buddy said, they did not charge us for this visit. WTH? He's considering it a separate visit since we drove off for 1 minute and returned because our vehicle was never fixed? I asked on our local FB group, Rockwallian, if anyone had a good experience with Rockwall Fords service dept and over 93% of the numerous responses were negative. It's not just us! read more

Maybe the sales department should read the "Commitment to Customer Satisfaction" on its website. Its sad when you get to the point that you might have to call the PD just to get your car returned to you after the trade-in value evaluation on it. Multiple times the request was made to return the keys and the car. Instead of keys, they would come back with someone new to convince you to buy the vehicle "right now"!!! I will be posting this on all my social media accounts and ask all my friends to share to never use this dealership. Maybe ownership will changes its policies once it losses enough revenue that it hurts the bottom line. read more

Please take our advice and stay as far away from this dealership as possible. Treated horribly by the collision center in our opinion. They started and finished repairs on our car without getting our written pre-authorization form being signed. Instead they relied on a third party to pay for the repairs. That third party then refused to pay for the repairs. The collision manager, at that point, became visibly upset when we refused to sign the authorization form. At one point he stated he would not give us our car back if we did not sign the form. We did not sign that form. Unbelievable, sad, unprofessional and certainly uncalled for. We called two other respected Ford Dealers both of whom said they would have never started any repairs without first having that form signed. Please go to the BBB website and you will see almost identical complaints regarding this dealership from other customers like us. Too many other Ford Dealerships in the area. read more

Best Ford buying experience yet. Very nice people. Process was lengthy, but all in all I felt like it was a good honest deal. Matthew R. was our sales consultant. I would buy from him again. read more

We have purchased 2 vehicles and and leased 3 vehicles from Rockwall Ford. We have always been treated very well and will always return here. The service department has give. Is a couple of problems, but all always turns out okay in the end. read more

So here's my story... I took my expedition into Rockwall Ford to have my air suspension serviced. I had already replaced much of the air suspension parts ( air compressor and dryer, air suspension relay, airline repair kit, rear airbags, front and rear shocks). I did all the work myself. For one reason or another, I could not get the air compressor to operate. So that's when I decide to take my vehicle to Rockwall Ford. I dropped my car off on Thursday. So on Friday, I get a call from the service advisor to tell me that he has good news and bad news. He proceeds to tell me that it will cost me $2400 in parts and labor to repair my air suspension. WHOA NELLY!! He then tells me the good news is we can convert your air suspension to a coil system it's only going to cost you $1100. Wow, I must be so lucky! YEEHAW! So why would I want to convert to a coil spring system when I have put so much time and money into the air system? So here are the parts that he tells me that I need: rear ride height sensor-$547, reprogram air ride system - $152, air-line repair kit - $140, air ride control module $981... Grand total $1821 plus $50 shop fees, $154 in tax... Grand total $2025 in parts only. Another $400 in labor charges for a grand total of $2400 and some change. So as I mentioned, he calls me on a Friday to give me all of this information. I told him I have think about it. Why would anyone put $2400 into a car that's worth $4000? He proceeds to call me two more times on Saturday to find out what I wanted to do about my car. I did not return his call on Saturday and waited till Monday. On Monday he calls me three more times. I got to thinking, wow this guy is really aggressive. He must make commission on his service charges. I'm not sure if that's true but it appeared to be. If it is true, that's a conflict of interest. So to make a long story short, I decided to go pick up my vehicle and not have Rockwall Ford service my car. When I told the service advisor that I was going to get my car and not have it serviced, he seemed agitated. Why would a service advisor be agitated unless he makes commission on service charges? Hummm... maybe there's something to this and that's why he's being so aggressive. I guarantee you that nine out of 10 people would have said, regretingly "Just go ahead and fix it " So now we come to the end of the story. I brought my vehicle home. I decided to pick up a rear ride height sensor from a wrecking yard. This was only a guess on my part... I had already replaced most of the parts except for the height sensor. After crawling under my car, within 15 minutes I had the old sensor removed and the "new" used sensor installed. And wahlaa, my air suspension began to work. For the end of the story (I mean it this time), what Rockwall Ford was going to charge me ($2400), I was able to fix for $70. For all the parts that I mentioned earlier in this review that Rockwall Ford said needed to be replaced, were all in working order. So the service dept are either a bunch of con artists or they have incompetent mechanics/technicians. You decide. If I, a shade-tree mechanic, could fix the problem, then why couldn't they? I don't like to be conned. They picked the wrong guy to try to swindle. I will not go back. I know this is a long review, but it's true. I couldn't make this stuff up. read more

We just bought a 19 Edge from Bruce Feagin and it was the best car buying experience ever. Everything from finding the right vehicle for us, through the signing process was painless and the best purchase ever. The 2 1/2 drive was well worth it, you said it would be the best experience ever and you were right. Thank you Bruce & Rockwall Ford... we'll definitely be back and share your info to anyone we can. read more

I received an email yesterday asking to give Rockwall Ford a five star review on Yelp and mention Craig Bloomquist, the sales rep that helped me by name. I'm fairly surprised I was asked to provide this as my customer experience was far from extraordinary, although to be fair it probably wouldn't be classified as the worst car sales experience either. I had no intention of writing a review prior to being asked to give a five star nod to Rockwall Ford, I suppose if I were them I would be cautious of what you ask for as I cannot in good faith give this business more than two stars. First the good, Craig was a nice enough guy. In person he by all accounts appeared as though he was trying to help the process move along. I'm not sure this was anything more than a sales tactic but his in person customer service skills were adequate. He was also very helpful in remediating some small scratches inside the truck, although I would also contend this probably speaks more to the lack of attention and care of the dealership employees as to why there would be scratches and pen marks on the leather interior of a brand new 50k vehicle in the first place. Now the bad, this is my review of the entire dealership and not just Craig. Incompetence runs rampant, wildly inadequate online communication skills, shady negotiating tactics, lack of attention to detail, lack of knowledge on the tools they utilize, and from my point of view from the service shop to the sales floor this was a poorly run and quite possibly suspect business. I get the fact they are out to make money at the expense of the buyers negotiating skills, but I felt like some of the guys I dealt with there would be the type to take advantage of others when given the opportunity. In the end I was satisfied with the deal I got and have been happy with the vehicle I purchased, but I also would have been happy to pay a little more for that same vehicle to not have to deal with their whimsical and/or typical car dealership strategies. I don't really care to revisit the whole experience by going into detail but I can confidently state that I will not be buying another vehicle from this dealership again. read more

Terrible dealership. They sold me a 2015 Ford Focus with transmission issues which where not shared with me upfront when They sold me the car and when I tried to sell it back or trade it in for another vehicle they wouldn't accept responsibility or compensate fairly for it. This is not the right way to treat customers or conduct business. "It's within Ford's specs and parameters" they said. Ridiculous. Never buying from them again. Avoid by all means or be extremely careful! read more

Recently purchases a 2014 Ford Edge Sport from Rockwall Ford. We were fortunate to end up with Sheddy as our salesperson. He was terrific. He had to locate the exact car we wanted and they had it at the dealership a few days later. The process went very smoothly and we are thrilled with the car. Thanks Sheddy, for turning what can be a tedious experience into an easy choice! I highly recommend. read more

Just got an oil change.here. it took 3 hours plus last time and another 3 hours this time. What a joke of a service center. The car buying experience with sheddy was topnotch, but the service center is horrendous. Car wash was included, but after three hours it was another 30 Minutes. Will not recommend this service center to anyone. read more

I purchased a blue advantage certified 2019 Ford Fusion in February of 22. When I was doing my paperwork I was told that the extended warranty was an extra charge and then they wanted to pay 795.00 more for a clear coat protection they put on the car and I told them no I would not because I did not ask for that. I know when my son bought his pre-owned certified ford the extended warranty did not cost him a time. I know GAP insurance is extra, but not the extended warranty. The day I drove it home the dealership had to send a tow truck to pick it up. A wheel bearing went out - if it went through all of those inspections why was that not found. A week later the car was back in the shop this time it was the power take off unit. After three weeks in the shop they had to replace the the wheel bearing, the power take off unit and a rear axle. I was told by Capital One that the dealership could undo the deal and I would not be responsible for the note and I could purchase something else. Well the dealership drug their feet and the time lapsed and once the loan was funded I was stuck. And no the AC fan has stopped working. It is one thing after another with this stupid car. STAY AWAY FROM THIS DEALERSHIP. BUYER BEWARE. read more

Just be prepared that your "deal" for $29.95 oil change The Works will have a few extra charges. Labor $7, misc charges $3.99, plus the change itself was $43.06. Stick to other oil change places so you don't walk out paying $47.99 for a $29.95 oil change. The golden rule never go to a dealer reigns true again... read more

Rockwall Ford - Auto Repair Near Me - Rockwall, Texas