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    Rockwall Ford

    2.6 (191 reviews)
    Open 7:00 am - 8:00 pm
    Updated 1 month ago

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    Services - Rockwall Ford

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

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    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

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    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    They called the cops on me and send me this email

    The level of unprofessional this people threat there customers are the worst of the worst the whole parts department is a whole huge mess they have no clue what they are doing I ordered a grill they told me it would be there in 4 days because it was coming from Huston wearhouse I didn't get a call nothing 6 days passed no call no nothing I gave them an other week thinking maybe there busy but no it was none of that it was worst. I go today to claim my part. The parts managers Corry knew he messed up big time and still didn't do anything but gave me an attitude they where in the wrong and started to harass me and made me feel extremely uncomfortable to the point where I was surrounded by them they called the cops on me because of a part that they messed up they take zero responsibility and tell you a bunch of excuses the parts department are useless there was a bald mechanic with tattoos Mike capussy who was clearly not doing his job just standing there on his phone very unprofessional I just can't believe there's no structure there the service manager just letting them do whatever they want the little old lady came at me like I was in the wrong having no clue what what happening once again no communication real dumb clueless clowns and now I see why this dealership it's on its way down. DO NOT BUY CARS FROM HERE GO TO AN OTHER DEALERSHIP all this one star reviews say the truth they pay an online bot to leave good reviews on there google page witch is a complete lie this dealership hates costumers and only care about your money once you sign that paper for any sale they got you DO NOT DO IT GO TO AN OTHER FORD DEALERSHIP

    Beware of scam.
    Clint D.

    STAY FAR AWAY. Brought my Ford Raptor here for service as it was not correctly shifting into 4LO. Quoted me $1200 for the repair but I declined the service. When I got it back, my ENTIRE 4x4 drive is now broken & not functioning at all. Not to mention now displaying a permanent error message on my dash now. They claimed they never put their hands on it, and only did a diag, what a lie that was. I figured out the issue and discovered they had completely dismounted my transfer case shift transfer motor, leaving it hanging by a zip tie. Escalated this issue up to the director Buddy Mays, and he said I should go get a 2nd opinion elsewhere, and literally hung up on me. Don't make the same mistake as me, they won't even return my calls now. Pics for proof. You've been warned. Currently filing a small claims case & reporting to BBB. Hope to save someone else the headache.

    2021 Ford Bronco FE

    Part came off the shock and is not covered by warranty because Rockwall Ford assumed it was damaged from trail driving. I heard a squeaky noise while driving my Ford Bronco and discovered the Bilstein shock was making that sound and then noticed the part on the side was missing. I couldn't see any damage around it and do not know that I could have hit it while on trail with how far up in the vehicle it is. I took it in to Rockwall Ford Service Center and they tell me it is not covered by the warranty because I have driven it off road and they assume it was damaged that way. I can't believe they would assume that without any evidence to support it. I asked them to put a note in the work order that they were declining to repair it under warranty so I could take it up with Ford Motor Company. At this point they delayed me, while the service rep told me to talk to the manager, then the manager told me to talk to the mechanic, then the mechanic told me that part could not fall off and it had to have been hit by something even though it didn't look like it. It became very frustrating because I am expected to believe their assumption at my expense, even though they could not show me any other damage in that area. I have to ask myself why the Rockwall Ford Service Center employees would not add comments to the work order until I was completely frustrated, I had simply asked them to notate their decision so I could take it up with Ford Motor Company.

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    Thank you for your kind words for our staff, we appreciate it!

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    2 years ago

    Hands down the best service department in Rockwall would recommend any and everyone come check them out

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    3 years ago

    Had a great experience with Ford Service and my service rep Juan. Juan kept me up to date and work was finished in 2 days

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    Ask the Community - Rockwall Ford

    Review Highlights - Rockwall Ford

    Blake Hart was a wonderful salesman and helped us get a great deal on our new truck!

    Mentioned in 4 reviews

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    Walmart Auto Care Centers

    Walmart Auto Care Centers

    (5 reviews)

    I had an appointment for a full synthetic oil change this morning, and the team at the Rockwall…read moreWalmart Auto Care Center went above and beyond. When they began servicing my vehicle, they discovered that the drain bolt from a previous oil change (done elsewhere) had damaged the oil pan. Instead of sending me away with a costly repair, they replaced the oil pan, gasket, and drain plug and still completed my oil change--all at no charge!! They were honest, professional, and incredibly kind throughout the entire process. This could have easily turned into a very expensive situation, but they handled it with integrity and care. I'm extremely grateful for their service and will absolutely be returning. Highly recommend this location.

    Ordered tires online for my truck. Came in early so they told me to come in. I had already paid for…read moreinstallation online when I bought the tires. When I got there they told me I had to pay for installation again and Walmart would reimburse me. They finished, handed me my keys and said I was good to go. I left, then blew up my phone telling me to come back and pay for installation again. I told them no chance! Jokes on me. 1 day, less then 24hrs later, my valve stem began to leak air out of my brand new tire. I brought it back in and they said they would fix it, but first I needed to pay for the installation again. I'm not joking. I went round and round with the manager and she finally agreed to not charge me again for installation. It still took them longer to fix the valve stem then to put the new tires on. AVOID AT ALL COSTS! Yes the prices are good but not worth the "S" show!

    Fun Town RV Dallas

    Fun Town RV Dallas

    (75 reviews)

    I recently purchased a Brinkley 3515 from Fun Town RV in Fate, Texas, and I couldn't be happier…read morewith the entire experience. From the very beginning, Dana Boyle, my salesman, was outstanding. He took the time to walk me through multiple models, clearly explained the differences, and patiently showed me features without ever making me feel rushed or pressured. Dana really knows the product line and made sure I understood what would best fit my needs, which made the decision process enjoyable and stress-free. I also worked closely with Colt Brown, the Sales Manager, and he did an excellent job from start to finish. Colt was competitive right out of the gate and worked with me on pricing across two different models I was considering. What really stood out was how well he listened to my concerns, answered questions honestly, and focused on finding the right solution instead of just pushing a sale. That level of attention and customer care is exactly what you want from a sales manager. During the process, Benny Black, the General Manager, stepped in for Colt a couple of times and was just as impressive. Benny worked with me on the very aggressive price I came in with on the 3515 and helped make that deal happen. Between Benny and Colt, they both went above and beyond to make sure I got an exceptional price and felt confident in the final numbers. I wrapped up the purchase with Kross Blakley, and the finance process was refreshingly smooth. Kross was open, transparent, and took the time to answer all my questions about additional warranties without any pressure whatsoever. He made everything quick, easy, and painless--exactly how financing should be. Over the course of this RV purchase, I've become a very shrewd buyer, and I can honestly say that Fun Town RV in Fate, Texas exceeded my expectations. They made sure I got exactly what I wanted, at a price I could afford, and with complete confidence that I made a great purchase. If you're looking to buy an RV and you're anywhere near the Fate area, Fun Town RV should absolutely be your one-stop shop. And if you're not near Fate, I highly recommend finding a Fun Town RV location close to you. Highly recommended!

    Bonner was a huge help the whole team really! They are very knowledgeable answering all our…read morequestions. Thank yall so much!

    Rockwall Ford - autorepair - Updated May 2026

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