I went in for a battery check, and Trevor S. was so nice, professional, experienced, and…read moreknowledgeable. He was extremely kind and took the time to explain everything to me. My car did, in fact, need a new battery, and Justin S. was kind enough to replace it for me. Thank you, Trevor S. for the excellent customer service! I work in the customer service field myself, and I know that kindness and professionalism go a long way. You truly went above and beyond, and I really appreciate your help!

Josh (sales parts mgr) went above and beyond helping us…read morepurchase and install a new battery on my daughter's KIA Soul. Tested the starter and alternator and all is good. Great store.

Rodrigo was so awesome today and a total blessing! He helped me replace a sensor that kept my brake…read morelights on and a a brake light bulb. His knowledge and kindness saved me a lot of money! Everyone was super friendly!

Lorenzo helped me answer so many question I had about windshield wiper fluid. He was so helpful and…read morepatient.

I have always experienced great customer service at the Rockwall location. They always have the…read moreparts i'm looking for and are willing to lend a hand. Today, Derek was especially helpful! Thank you, guys!

What a joke. The employees don't know squat about cars. If they hire people who do...they must hide…read morein the back with important jobs. They aren't out in front for customer service. I came in looking for parts twice now and both times sent out the door with the wrong part for my car. Auto Zone had me covered & installed the parts for me free of charge. Best part, they didn't look at me like I was an inconvenience or waste of their time. Do yourself a solid - avoid!

Great service department. Cam in for warranty work and this team delivered on promises.read more

I had a frustrating and ultimately dishonest experience at Hiley Chevrolet, Rockwall, TX, on…read moreSaturday, March 21, 2026. To be clear, salesperson Michael Joyce was excellent--professional, responsive, and helpful throughout the process. I initially worked with him on Friday, March 20, and nothing that followed reflects on him. The issue arose in the finance office. After waiting roughly 3 hours, I met with the finance manager (forgot his name). Early in the conversation, he made inappropriate personal disclosures, including discussing his role as a pastor and firing an assistant pastor due to an incident/ military combat PTSD. This was unprofessional and irrelevant. I came in pre-approved through USAA at a competitive rate (my credit score is in the high 700s to low 800s). I made it clear I would only consider dealership financing if they could beat my terms. After reviewing their offer, I declined and chose to proceed with my own lender. At that point, the finance manager stepped away briefly, then returned and said they could no longer complete the deal, claiming the dealership would "lose $3,000" if I didn't use their financing. This contradicts the agreed-upon out-the-door price finalized with the sales team, including sales manager Ivan. The deal was effectively withdrawn solely because I refused their financing. This suggests the pricing was contingent on backend profit from financing--something that was never disclosed upfront. I would not recommend this dealership. Be cautious: agreed pricing may not be honored unless you accept their financing.

I reached out to these guys and from the first phone call with Eric to Ronnie to the very end with…read moreNestor was 100% a great experience. Eric- was super nice and got us the deal I needed. Ronnie- Amazing person. I could sit and talk to him for hours and enjoy every second of it. He was so nice and treated us so good. It was my first bike and he gave me alot of tips and encouragement and ideas that I can bring into my learning experience, he made me feel confident. Nestor- in finance another super cool guy and always smiling. He made the process smooth and quick when you have a great personality it makes the buying process so much better. All of these guys were the top of the line, I can see there like a big happy family in there and I love that. I love that I didn't feel taken advantage of just because one I'm a girl and two it was my first bike purchase. If I lived closer I would be begging them to let me join there team!!!

Shane went above and beyond for my requests and he is awesome to work with. Highly recommend.read more

Rarely does a passion for excellence and commitment to ones word come together in business. Kevin…read morenot only meet this expectation, but goes above and beyond to make sure everything is done right and delivered on time. Recently I trusted the exhaust system of my 1967 RS/SS Camaro into Kevin's care. Together we developed a plan and time frame for the project. Even though several issues came up that would have created lengthy delays in other shops, Kevin made personal trips, ordered extra parts and keep me in the loop all at his own expense so that we could make the deadline. The work performed was exceptional and without compromise. Today my street/show car is performing at its very best and I owe Kevin a debt of gratitude.

great service, great price, on time, will for sure use again. I had a drive belt go bad, I was…read morepretty much dead in the water. I found them on Craigslist so i was a little concerned that they were going to be late or not show up at all. They did the needed repair, quickly, already made a 2nd appointment for an oil change. A+A+A+ 100% satisfied..

Whole experience is the reason why I've bought my last 5 cars from Clay Cooley Rockwall! Eli,…read more Jorge and Logan made this latest purchase seamless!!!!

My experience with Clay Cooley Rockwall is ALWAYS above exceptional from the time I drive up to the…read moretime I drive away. Everybody is friendly and helpful. This last visit was not during a good time for me but my service advisor Alexis understood and made everything an easier process and work for both of us! Thank you Alexis for your hard work every go around and your superb customer service does not go unnoticed!! My entire family thanks you for lifting a heavy load off of us!!!

I asked for an air filter but they gave me an oil filter. Also the nuts and bolts they gave me to…read moreattach to my battery cable were too big. It wasn't until I got home that I realized that they were too big and that I had received an o up an air fi

They have all of the parts needed for random repairs but not always the best customer service and…read morethe prices are a bit high.