I went in for a battery check, and Trevor S. was so nice, professional, experienced, and…read moreknowledgeable. He was extremely kind and took the time to explain everything to me. My car did, in fact, need a new battery, and Justin S. was kind enough to replace it for me. Thank you, Trevor S. for the excellent customer service! I work in the customer service field myself, and I know that kindness and professionalism go a long way. You truly went above and beyond, and I really appreciate your help!

Carlos was outstanding. It's refreshing to meet a manager who takes real pride in his work. He was…read moreprofessional, well-presented, respectful, and incredibly friendly from the moment I walked in. He helped me find the right battery, took the time to get me a discount, and made the entire experience easy and stress-free. You can tell he genuinely cares about both his customers and his team. Great managers are hard to come by these days, and Carlos is absolutely one of them. AutoZone is lucky to have him. Thank you!!

Lorenzo helped me answer so many question I had about windshield wiper fluid. He was so helpful and…read morepatient.

Rodrigo was so awesome today and a total blessing! He helped me replace a sensor that kept my brake…read morelights on and a a brake light bulb. His knowledge and kindness saved me a lot of money! Everyone was super friendly!

I have always experienced great customer service at the Rockwall location. They always have the…read moreparts i'm looking for and are willing to lend a hand. Today, Derek was especially helpful! Thank you, guys!

What a joke. The employees don't know squat about cars. If they hire people who do...they must hide…read morein the back with important jobs. They aren't out in front for customer service. I came in looking for parts twice now and both times sent out the door with the wrong part for my car. Auto Zone had me covered & installed the parts for me free of charge. Best part, they didn't look at me like I was an inconvenience or waste of their time. Do yourself a solid - avoid!

Great service department. Cam in for warranty work and this team delivered on promises.read more

Very disappointed in your updated pricing on a diesel oil change. Previously paid $100 but on this…read moreoccasion, with a $10 discount for scheduling an appointment, I was charged $122. Without the discount I would have paid an increase of over 25%. Time to look around for another service tech.

I reached out to these guys and from the first phone call with Eric to Ronnie to the very end with…read moreNestor was 100% a great experience. Eric- was super nice and got us the deal I needed. Ronnie- Amazing person. I could sit and talk to him for hours and enjoy every second of it. He was so nice and treated us so good. It was my first bike and he gave me alot of tips and encouragement and ideas that I can bring into my learning experience, he made me feel confident. Nestor- in finance another super cool guy and always smiling. He made the process smooth and quick when you have a great personality it makes the buying process so much better. All of these guys were the top of the line, I can see there like a big happy family in there and I love that. I love that I didn't feel taken advantage of just because one I'm a girl and two it was my first bike purchase. If I lived closer I would be begging them to let me join there team!!!

Shane went above and beyond for my requests and he is awesome to work with. Highly recommend.read more

Rarely does a passion for excellence and commitment to ones word come together in business. Kevin…read morenot only meet this expectation, but goes above and beyond to make sure everything is done right and delivered on time. Recently I trusted the exhaust system of my 1967 RS/SS Camaro into Kevin's care. Together we developed a plan and time frame for the project. Even though several issues came up that would have created lengthy delays in other shops, Kevin made personal trips, ordered extra parts and keep me in the loop all at his own expense so that we could make the deadline. The work performed was exceptional and without compromise. Today my street/show car is performing at its very best and I owe Kevin a debt of gratitude.

great service, great price, on time, will for sure use again. I had a drive belt go bad, I was…read morepretty much dead in the water. I found them on Craigslist so i was a little concerned that they were going to be late or not show up at all. They did the needed repair, quickly, already made a 2nd appointment for an oil change. A+A+A+ 100% satisfied..

Whole experience is the reason why I've bought my last 5 cars from Clay Cooley Rockwall! Eli,…read more Jorge and Logan made this latest purchase seamless!!!!

I had a really disappointing experience with this dealership that I feel others should be aware of…read more Earlier this week, I was given a written price quote for a vehicle, and that same price was also listed online. Based on that, I moved forward in good faith and even asked if they could beat a pre-approved interest rate I already had through my bank. Without clearly communicating any changes to me, they ran my credit--but for a loan amount that was $2,500 higher than the price I was originally quoted and saw advertised. I was never informed of this change beforehand. In fact, I had to follow up myself after not hearing back, only to be told the original pricing was "incorrect." I spoke with the general manager to try to resolve the situation. While he did apologize, he ultimately said there was nothing he could do. I also made it clear that the sales associate never reached out to inform me of any price change before running my credit. This felt extremely misleading and, honestly, unethical. At minimum, I would expect: * Clear communication before running my credit * Transparency if pricing changes * Respect for the written quote and advertised price Instead, I was left feeling like the numbers were changed behind the scenes to see what I would qualify for, rather than what I actually agreed to. I would strongly encourage others to double-check everything and get full confirmation of numbers before allowing any credit checks. Proceed with caution.

I asked for an air filter but they gave me an oil filter. Also the nuts and bolts they gave me to…read moreattach to my battery cable were too big. It wasn't until I got home that I realized that they were too big and that I had received an o up an air fi

They have all of the parts needed for random repairs but not always the best customer service and…read morethe prices are a bit high.