Rodrigo was so awesome today and a total blessing! He helped me replace a sensor that kept my brake…read morelights on and a a brake light bulb. His knowledge and kindness saved me a lot of money! Everyone was super friendly!

Based off a prior dealing here, and today, I am very happy with the staff's helpful attitude, their…read morecalm demeanor, and product knowledge. I found out the hard way I was going to need a new alternator, I barely made it home, the battery went dead just as I parked. I had bought the battery at Advance, on the advice of the Techs at nearby Brakes Plus, another place I trust 200% to work on my auto! So, I bought a whole new battery, to go along with the new alternator install job. I brought the dead battery to Advance for the core credit $22. But, listening to my story, the staff said Let us try recharging it, and put my phone # on the battery. They said Come back a bit before we close if we don't call (these guys get very busy, lots of customers) I arrived later, the old battery now was fully charged again, so I will keep it, instead of the $22. Really amazing to find honest & dependable repair people nowadays... You got Advance Auto Parts Rockwall, TX on your side!

I have always experienced great customer service at the Rockwall location. They always have the…read moreparts i'm looking for and are willing to lend a hand. Today, Derek was especially helpful! Thank you, guys!

Amazing customer service !!! Frank went out of his way to help me !!!…read moreIf I could give 10 stars I definitely would !!!

Excellent staff, they were friendly and completely work in a timely fashion. They even helped me…read moreload my bike into the truck.

I had a frustrating and ultimately dishonest experience at Hiley Chevrolet, Rockwall, TX, on…read moreSaturday, March 21, 2026. To be clear, salesperson Michael Joyce was excellent--professional, responsive, and helpful throughout the process. I initially worked with him on Friday, March 20, and nothing that followed reflects on him. The issue arose in the finance office. After waiting roughly 3 hours, I met with the finance manager (forgot his name). Early in the conversation, he made inappropriate personal disclosures, including discussing his role as a pastor and firing an assistant pastor due to an incident/ military combat PTSD. This was unprofessional and irrelevant. I came in pre-approved through USAA at a competitive rate (my credit score is in the high 700s to low 800s). I made it clear I would only consider dealership financing if they could beat my terms. After reviewing their offer, I declined and chose to proceed with my own lender. At that point, the finance manager stepped away briefly, then returned and said they could no longer complete the deal, claiming the dealership would "lose $3,000" if I didn't use their financing. This contradicts the agreed-upon out-the-door price finalized with the sales team, including sales manager Ivan. The deal was effectively withdrawn solely because I refused their financing. This suggests the pricing was contingent on backend profit from financing--something that was never disclosed upfront. I would not recommend this dealership. Be cautious: agreed pricing may not be honored unless you accept their financing.

My husband is in the middle of cutting hay. He had problems with his Kubota tractor's air. He…read moretracked the problem down and needed a new condenser and dryer. We searched the internet and found his parts at ACParts.com. We got a good price and by paying for 2nd day delivery, he's ready to get back in the hay fields. We called with a technical question and Richard in Sales was so knowledgeable and helpful. From one Richard to another Richard, thank you SO much!

I didn't get what I paid for. Picture of Product was different from what I paid for. No number to…read morecall and no reply to my emails. Read the return and warranty policies. You bare any and all costs. The shipping was more than the cost of the part I bought. Thus thinking I was getting a better part for the money and not buying typical less expensive products. I was wrong. I feel cheated. Buyer beware. Not buy from this company because if you have any product issues you will bare all costs and liability for return on warranties.

I reached out to these guys and from the first phone call with Eric to Ronnie to the very end with…read moreNestor was 100% a great experience. Eric- was super nice and got us the deal I needed. Ronnie- Amazing person. I could sit and talk to him for hours and enjoy every second of it. He was so nice and treated us so good. It was my first bike and he gave me alot of tips and encouragement and ideas that I can bring into my learning experience, he made me feel confident. Nestor- in finance another super cool guy and always smiling. He made the process smooth and quick when you have a great personality it makes the buying process so much better. All of these guys were the top of the line, I can see there like a big happy family in there and I love that. I love that I didn't feel taken advantage of just because one I'm a girl and two it was my first bike purchase. If I lived closer I would be begging them to let me join there team!!!

Shane went above and beyond for my requests and he is awesome to work with. Highly recommend.read more

Service department is great Service writers are extremely…read morehelpful Car was sparkling clean when I picked up, and it was ready when promised

I had a really disappointing experience with this dealership that I feel others should be aware of…read more Earlier this week, I was given a written price quote for a vehicle, and that same price was also listed online. Based on that, I moved forward in good faith and even asked if they could beat a pre-approved interest rate I already had through my bank. Without clearly communicating any changes to me, they ran my credit--but for a loan amount that was $2,500 higher than the price I was originally quoted and saw advertised. I was never informed of this change beforehand. In fact, I had to follow up myself after not hearing back, only to be told the original pricing was "incorrect." I spoke with the general manager to try to resolve the situation. While he did apologize, he ultimately said there was nothing he could do. I also made it clear that the sales associate never reached out to inform me of any price change before running my credit. This felt extremely misleading and, honestly, unethical. At minimum, I would expect: * Clear communication before running my credit * Transparency if pricing changes * Respect for the written quote and advertised price Instead, I was left feeling like the numbers were changed behind the scenes to see what I would qualify for, rather than what I actually agreed to. I would strongly encourage others to double-check everything and get full confirmation of numbers before allowing any credit checks. Proceed with caution.