I went in for a battery check, and Trevor S. was so nice, professional, experienced, and knowledgeable. He was extremely kind and took the time to explain everything to me. My car did, in fact, need a new battery, and Justin S. was kind enough to replace it for me. Thank you, Trevor S. for the excellent customer service! I work in the customer service field myself, and I know that kindness and professionalism go a long way. You truly went above and beyond, and I really appreciate your help! read more

Carlos was outstanding. It's refreshing to meet a manager who takes real pride in his work. He was professional, well-presented, respectful, and incredibly friendly from the moment I walked in. He helped me find the right battery, took the time to get me a discount, and made the entire experience easy and stress-free. You can tell he genuinely cares about both his customers and his team. Great managers are hard to come by these days, and Carlos is absolutely one of them. AutoZone is lucky to have him. Thank you!! read more

Keke is awesome! Super fast and helpful, did not try to upsell like most people do! Fun to talk to and really nice!!

Easy in and out for basic autoparts. Nothing real high performance, or too exotic. But badic OEM style parts are no prob. Stopped in for fuel stabilizer this time; much faster transaction than if I had bought the same thing at Walmart! read more

I don't often post reviews or opinions but... After repeat visits and consistent quality service, I feel compelled. This place is run with the customer in mind. Friendly and helpful service, clean and well-stocked shelves, and good prices. I will only shop here for my auto parts needs in Rockwall. Thank you to mgr. Jim. read more

I needed a headlight bulb replaced on my 2017 Hyundai Veloster. I know a lot about a lot of things, but cars aren't one of them. Brittney G. at the Rockwall TX Autozone greeted me as soon as I walked in the door. When I wasn't sure of the exact model of my car but I gave her my best guess she checked the other options in the system to make sure they all used the same bulbs. Then before ringing me up, since there were 2 options she pulled the old bulb and made sure it was the right option for that light. She helped me install the dang thing, and she was so friendly and never made me feel bad because I don't know my own car. She was matter of fact, professional, and I was in and out of there in just a few minutes. All for the price of the part! If I'd gone to the dealership I'd have had to wait forever, and you now it would have cost an arm and a leg. Highly recommend this location, excellent experience every time I've been. read more

I went in Monday morning to get new windshield wipers. Jeff, sore Manager in Rockwall, was amazing! I was in and out in 5 minutes. He recommended the exact right fit for my make and model and best cost for my Subaru. Thank you for the best customer service Jim! read more

Jim (the store manager) is first class. He is prompt, professional, and simply pleasant to work with. Thank you Jim!

I would like to personally thank Robert Brown for helping me! My headlight went out and in a pinch decided to stop here to get it changed. He was so funny, helpful and taught me a couple of things that I can now use in the future. This guy deserves a raise! 10/10 customer service, if you ever need help with anything he is your guy! read more

Another homerun hit out of the park this morning! I had to stop by AutoZone to return a headlamp bulb that I purchased last night and exchange it for a different color. Not only were they super nice and friendly and helped me find exactly what I needed, but "Jim", the manager, graciously offered to replace the bulb for me! That's why I love coming here whenever I need items for my car. I highly recommend this place for all your DIY auto needs! read more

Great, friendly, and knowledgeable staff. Highly recommend this location. Got some loaner tools to take apart the intake and clean the throttle body and got help and recommendations from the GM who owns a nice SRT Challenger. I appreciate the help ! read more

Autozone - Bought k&n engine air filter, cabin air filter and throttle body cleaner. Took it all apart with some loaner tools - Auto Parts & Supplies Near Me - Rockwall, Texas

I love this place!!! They have always been so helpful and happy to help. Even when it's 100 degrees out.! Today Jodie P. came out to my car to install a break light switch and it was hot ! Being a single mom and being clueless on cars is a pain but I know I can always count on authored! Thank you! read more

What a breath of fresh air! The employees in this store offer service that is almost impossible to come by today! I can only think of a couple of places in Rockwall where the people have been so genuinely kind and thoughtful. I simply needed to replace a tail light and a brake light on my daughter's 12 year old car. I walked in, was greeted with a kind word and an offer to go ahead and replace the lights for me! No charge! I couldn't believe my ears. And I asked several times if he was sure he didn't mind. He was truly happy to help! Wow! And if that wasn't enough, because the car is older, he had to go back into the store twice to get a special tool to get the old light out. Apparently, it was the original light. I was so impressed and bewildered! Again, I can't remember the last time an employee at any establishment was so genuinely helpful, without being asked or told that it was part of their job description. Thank you Autozone! My husband and I are customers for life! read more

It's a'ight. I've only been to this location once and we were able to solve the hose problem that O'Reilly couldn't (we just gave up and got a flexible hose). The nice dude that helped us was really nice and super cool but the manager dude who told us (you know, two grown ass adults) that we could look through the hoses but don't make a mess and be sure to put any we move back where we found it was pretty rude, like we were a couple of teenagers. Mr. White Haired manager dude, maybe you talk to your employees that way (and we heard the condescending way you talked to the cool dude that was helping us), but we are customers and hearing how you treat people (customers included) put me off. I'd give this place 3 stars... but will give 4 for the following: -1 for rude manager dude +1 for cool ass dude that helped us +1 for having in stock a 1 1/2inch 26" flexible radiator hose. It's the little things. read more

Jerry and Jodie helped my husband and me tremendously today! We are not car savvy at all, and they were very patient and gave great advice. Their service was outstanding! Definitely recommend this place!! read more

Phoebe very helpful in replacing battery on a very cold day. Phoebe, you are a great asset to your employer! LW read more

Went in to get a new headlight. Jim was very helpful! He showed me the different lights and explained the difference then went and installed the light for me. Very appreciative and I will be back! read more

Terrible experience my fiancé and I needed assistance we weren't. Sure what was wrong with our car thought the issue was the coolant but we weren't sure. So we asked if they could look and tell us if it was the coolant . Rudely we were told they wouldn't and couldn't ... read more

Jim Davis should win a friendly award! I came in to buy some parts for my car and he didn't blink an eye when I told him I was going to do this myself he gave me all of the information and advice I needed and I did change my spark plugs, and filters and corrected a problem I had on my car. I appreciate guys like Jim- and will be back just b/c of his customer service. read more

Omar and the guys at this location always go above and beyond for me! They will even go short staffed to send a guy to pick up parts for me. Anything to make the customer happy! read more

This AutoZone truly stands out when you go to other AutoZone's they are dirty stuff is cluttered everywhere this place is clean the presentation is great and the customer service is top notch. I would recommend this AutoZone, and will continue to shop here. read more

Jim Davis is awesome! I ordered a part from the year of the auto and when it came in it was incorrect. Jim ordered the correct part from the vin # and it was in the next day. Although it was not anyone's fault, they gave me the new part at what they quoted for the far lesser expensive part! They ate quite a few dollars and Jim did not bat an eye about it! Fantastic customer service and made a customer for life! read more

This is how every auto parts store should be! They are always extremely helpful and patient with those of us who arent very knowledgeable about cars. Cory was my sales rep today when I was in a hurry on my way to work and he helped me with everything I needed in under five minutes. Superb customer service! read more