This is a compliant about the short king who works behind the counter. I went into the store and my tire was bald. Short king checked it. Went in and told me they did not have my tire size. Not even offering to help me look for an online tire. I was not happy about that. I went to walmart and bought a tire there since customer service offered one...who hired short king? read more

I brought it here because the tires were originally purchased n ZSouth Carolina and my check tire light came on. They took me right away (I had an appointment) and were very quick to rotate my tires. I was not charged and was very pleased (as always) with the efficiency and politeness of the staff. read more

This is a five star business yeah if you want to be treated right come see these guys heck they will even make you feel like family yeah clean business,neat free coffee or water and snacks while you wait, courtesy vehicle it it going to be several hours heck you go and do whatever else you need to do while they take care of your vehicle heck they will send you an app to see what they are doing to your vehicle and they are very trustworthy, They will work with you because they understand that life hits us all unexpectedly. I tell you better come see these guys for your vehicle repair needs and they even have New tires if you need them. Definitely 5star Business. read more

Got tires here on July 25, thought everything was well until I went to get an alignment at my local Firestone and was told they put different weights throughout the tire, had to get my tire rebalanced due to discount tire not paying attention. Very disappointed and will never be returning. Shame on you guys!! read more

I was actually going to give this place 1 star but the manager Eddy has gone out of his way for me. I came in because I got a flat tire. The person working on my car was trying sooo hard to up sell me on the highest quality tires and insisting that I needed to replace all 4. I only replaced the front 2. When I got my car back, my turbine hubcaps were completely hanging off! I informed them of this and the worker was saying that they were already broken when I brought my car in, but little did he know, I took pictures of my car before it even left my house. After going back and forth with this disrespectful worker who refused to take any responsibility, I asked to speak with the manager. Thankfully, I was able to show Eddy the before pictures so that he could compare it to the current state of my car. Not only was he nice enough to replace my front two hubcaps, but ordered two extra's for the back. I just got here so that they could replace the front caps, and put new tires on the back. As a worker was inspecting my back two, he said it's already broken, even though I'M LOOKING WITH HIM and seeing that it isn't. When I said they aren't, he said they would break when they are prying them off in order to replace the tires. (Sooo which is it?! Are they already broken orrrr will they be broken in order to replace the tire?). Anyway, he informed eddy, who then told me not to even worry about it, because he had already ordered extra for me (instead of the 2 he initially offered). This is an example of good quality customer service. I probably won't be back, but I will say that Eddy did everything he could to remedy the situation! read more

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Great place! Fast service, efficient, friendly and clean. Frankie took great care of us! I made an appointment for 4 new tires and they were done in 25 minutes, unheard of. Thank you for your outstanding service!! read more

They lied to me about the condition my tires were in and refused to let me leave until I bought three new tires from them

By far the best discount tire in the Rockwall County and surrounding area. I will continue to drive south from Heath for all car services because of the stellar, attentive, and unmatched degree of customer service at this branch. Aaron specifically goes above and beyond every time I have brought a vehicle in. Most recently, he was so accommodating when my rims kept getting backordered. He personally coordinated the same day delivery for replacement rims to be delivered to this location from another, ensuring I got out in the same day like they promised. Amazing service!! read more

Realized I had a really bad tire on my trip to Dallas. It was almost 20minutes till closing. The guy came out looked at it and knew it had to be changed. They took care of it quickly and got two new tires. They were friendly and helpful. Great service!! read more

Tire pressure warning came on whilst driving from Abilene to Longview 2 miles from this location. Pretty busy but Devin estimated 1 to 1.5 hour wait. Works for me. I think DT does things right. Their counter staff are neat, friendly and focus on customers. Devin epitomizes this emphasis. I have a book I am reading and am not on a tight schedule so I will see how it goes. Excellent! Beat the minimum time estimate by 10 minutes. Found I had a bad valve stem. Replaced the stem, rotated my tires and reset the light. No charge! This location was clean, efficient, professional and exceeded my expectations. Great job! read more

Discount Tire - Tire issue on the road. The Chick-Fil-A of vehicle service! - Tires Near Me - Terrell, Texas

I went in at around 1:00pm Thursday was told it would be 4 before my truck would be ready I was okay with that since I didn't have an appointment then about an hour into my wait another lady come in checks in I heard her say so it is best to have an appointment they replied yes she sat down next to me then another hour goes by and which vechile do they go and get hers not mind it made me so mad I went up an ad for my keys and the gentleman ask why I told him they just took that ladies truck back before mine he said she must had an appointment I told him no she did not because I heard say better to have an appointment he ask if I wanted to make an appointment and I told him NO I would never be back to that place again and I will tell anyone that ask about Discount Tired in terrell not to go. we had just purchased 4 mich tires. Cindy read more

Price was decent service was excellent would definitely recommend going here! They answered all my questions and were very easy to work with. read more

My wife just had her tires replaced, during this process the rep comes out and up sells her for all new lug nuts, telling her the old ones were "bulging" and needed to be replaced. Has anyone in ever heard of a lug nut " bulging" I have not, she paid an other 87 dollars.. That's issue one Issue two.. I just called to get 4 tires rotated on my f450 dually. I only needed the outside 4 tires moved to the new location on a different wheel. So it's a remove balance replace situation. I was quoted 675 dollars. That's 175 per tire! Just for fun I checked on new tires, so to mount and balance all 6 that fee was $210. The guy on the phone said well they are 19.5 wheels. Yes they are.. in both cases.. I have been doing business with Discount for many years.. these two experiences with the Terrell store has convinced me to take my business elsewhere in the future. read more

Aaron was a huge helping figure out tire sizes on my more unique year and model car helped me get all the way to the bottom of the problem and balance all 4 of my tires. read more

First off Tyler was really nice. I have been using this location for years and have had this issue before. The issue is I just needed my tires rotated which I have paid for along with road protection. So they look at tires and immediately go into up sell for 2 new tires. When I explained I just needed rotated back to front. I was told "we can't work on tires when they are in 3/32 category"... Really?? They are not bald they will and did just pass inspection so why?? Oh it's their policy but never have seen it posted anywhere. I could understand if they were a danger or had uneven wear. This was just an attempt to sell tires. Really disappointed in these types of pressure sales designed to take advantage of people. I left without buying any tires. Went to the tire shop that did my inspection took them 10 minutes cost me 20 dollars. They inspected the tires including wear bars and stated that they were safe and serviceable. While I still might give discount tire a chance when I need tires. Beware their upsell tactics. They will attempt to prey on people if the opportunity arises. read more

Went in to request a service and was quoted over twice the amount they had previously stated on the phone. Called the discount tire we always use (an hour away) and had a quote even cheaper than the original quote this store had provided. My recommendation is to stay far away from this crooked business with poor customer service and go to another location. read more

Hit a pothole this afternoon heading home from work. Was told that they were quite busy and it could be a few hours before they got my car. In good faith, I still brought my car to discount tire. They saw me within 15 minutes and my car was ready to go in just over an hour! So pleased with their transparency and their honesty! I will return for shore. read more

Went in for tire repair. Had a nail in one. I went in an hour before closing so there was plenty of time. Once I got the car and drove on the highway, I noticed my steering wheel shaking excessively. It wasn't doing that when the object was in the tire. I went back, now closed, to see if they balanced it. The person that delivered the car to me, Tyler, said he would ask but informed me they may not have balanced it because their power went out. But they were still working on customers cars. He then advised me to just take it to another store to have them balance it since it is free because I bought the tires there. So now I have to spend my time again to get the issue resolved because it wasn't all completed right the first time. I have not had a good experience at this location yet. I will not be back. read more

Wow, the more I come to this location, I see Joe is such a trusted and valuable part of the excellent customer service here. Overall the whole team is just great and work like a well operated machine, on busy days and slow days. Every employee that I have dealt with is polite, kind and very knowledgeable. Most importantly I can trust their feedback. read more

Great customer service. Received great information about my tire usage. Gerardo was really knowledgeable and provide best tires for my budget and tire usage. Service was quick and service guys were attentive to follow up information. read more

My husband and I had our air in the tires checked. The young man that helped was thoughtful, kind, considerate and made us feel like he loved his job. So, thank you Discount Tires for giving such a young man a place to work. read more

I was scheduled for 3pm for a tire replacement. When I arrived I checked in. They said they will get tight on it. 30 minutes later I had to ask what the long wait time is for if I have a 3pm appointment. Devin said they have 2 people who came late and they checked them in at the same time as me. This normally means they have to wait snd I should be put next being thst I was on time. I waited another 15 minutes then went to ask what the issue is. The Assistant manager began to explain how they are doing 4 wheels on 1 truck and 2 on another. He began to talk over me as I asked why I wasn't helped first being that I'm on time. They got the main manager to come out. All the while I have lost an hr and money because my time is my money. read more

Discount Tire - Tires Near Me - Terrell, Texas

Discount Tire in Terrell had me in and out in 20 minutes with a tire replacement. The staff was friendly, professional, and knowledgeable with no pushy sales people trying to sell everything. Great job to the sales and management team at this location. Friendly tip, buy the tire replacement certificates. It worth it, especially living out in the country and around construction. Friendly tip #2, Road Huggers are excellent tires for the price if you are on a budget and want a good performance tire that handles well. Thanks J read more

Excellent service, very friendly I was in and out in 30 mins....4 new tires. Great location. read more

Discount Tire replaced all 4 of my tires on my leased Cadillac XT5 a few months ago spending nearly a thousand dollars. We turned in the lease recently and to our surprise are now being billed again to replace all the tires for nearly another thousand dollars. I reached out to Discount Tire to advise and they pushed me to an adjuster who then stated we are not responsible due to some small print on their purchase agreement. Sold me the wrong tires and no effort to even try to make things right? Not even an apology just a denial email. Very disappointing Customer Service. We have faithfully used this company multiple times on our 5 vehicles in the family. Never again! So disappointed a former faithful customer. read more

Felix was very kind and helpful. Talked to him on the phone when I was going to be late for my appointment and then he helped me when I got there. They were busy, but also it didn't seem like there was too much urgency. It took two hours to get my tires rotated, a tire patched, and my windshield wipers. read more

They were very quick and thorough.It's the only place to buy tires.There lifetime rotation and balance service is well worth it!!!!

I was recently at the location in Terrell & was helped by a young man named Daniel. My experience there was extremely good. I walked in literally at 5:58pm & he was kind enough to help me. He was informative about the problem i had going on and gave me options as well. read more

I really like Discount Tire. I've purchased tires from them a couple of times in the past 2-3 years. Today, without an appointment, they got me in, replaced two tires and I was out of there in 40 minutes. AMAZING service. Why didn't I give them 5 stars? Well, they charge a 'certificate' per tire to safeguard your tire for punctures, etc. I've always been charged for the certificate, but have never used it. When I rarely get a flat, I'm nowhere near Discount Tire, and I'm not about to drive the tire 10s of miles to reach them for a repair. Repairs on tires are not expensive (especially, mine, where a new tire is only $94.00). I also don't like being charged for something without an explanation. I know it's a money maker for them, but I don't need the certificate. read more

What a thoughtful group of people they have working at this facility. They too great care of us in a timely manner and honored their warranty with no questions asked. It might cost a bit more than Sam's Club to buy here, but if you value personal service as well as price, consider this company. read more

I appreciate the level of service that I've always gotten at the Terrell location. I've had tire repairs done and have bought sets of tires in the past. Today, I needed a patch for my new truck, a vehicle they've never seen. Not only did they fix the flat, they didn't charge me for it. Guess my previous business was the driver. Anyway, while there, I watched these gentlemen work with precision, caring and understanding. The level of customer service that they provide is rarely seen these days. Now I've been to other locations and I have to say this location is heads above the others. Well done gentlemen, well done! read more

This place truly understands the meaning of Customer Service! I was heading to work and my tire pressure started to slowly decrease, I immediately changed course and headed to discount tire, it was 7:55 and they opened at 8am. As soon as it turned 8am, about 6 employees emerged outside to greet the waiting customers and immediately provide assistance; within 5 minutes of arriving, my car was being serviced! I also unfortunately needed 2 new tires, which wasn't in my budget, but the team helped me find the best deal possible because of how urgent it was. Every technician I encountered was kind and knowledgeable. No pushy salesman trying to sell me stuff I didn't need. I was in and out within an hour! Kudos to this location, they are clearly well managed! read more

I've been here a few times to get my tires filled and the service has always been great! Michael, the air pressure guy, is always happy to help and just super friendly all the way around. What a great way to start off your morning when your tires want to act up. read more

I had to wait 2 hours to get a flat fixed while others came and went. I bought my tires from a Discount and really feel that their after care sucks!! I hate buying tires for this reason from them. To many salesmen and not enough workers. They need one bay designated for flats and flats only. This would make their service more efficient. read more

Dropped my car off while at lunch to find out why my tire was low the night before (I aired it up at home and drove to work-55 Miles). Waited 20 minutes just to drop off the key and tell them of my simple issue. Left my phone number and for some reason they felt they needed to inform my husband, not me, "The tire has a nail in the side wall and needs replacing.". We had recently purchased these tires from them and I felt they were just trying to make a buck. I never saw the nail in the side wall which would be very easy to see and most likely would not hold every pound of air for the drive to work and the entire morning until lunch break right? I told my husband to relay to them I would be picking the car up at 5:45 and to put the spare on. After waiting in line for the 2nd time that day (20-30 minutes) I drove off with a donut tire. When I hit the dip to get out of the parking lot, the wheel creaked and popped. (The lugnuts were not even tightened.) I drove 45 mph to the next town as it was late. After stacking up traffic behind me I wheeled into another tire shop just before they closed intending to buy a used tire to get me home safely. The gentlemen asked me where my other tire was and I popped the trunk. He looked at the tire, smiled and said "There is no nail in the side wall.". Sure enough the nail was located in the tread groove! In five minutes and $10 later my tire was plugged and I was on my way. The kicker is while having my tire plugged it was noticed the wheel lock was missing. Cant remove a tire without that! The only place I have taken my car for tire work was D.T. So they either misplaced it this time around or the last time they changed my tires. Either way, it is on them. My husband called Discount Tire the next day (as there was no way I could speak without anger to them) and asked for my wheel lock back. They stated they had it and for me to drop by after work. I did and another 20-30 wait in line proved they did NOT have my wheel lock. My car is new and the box which contained, I assume, other peoples wheel locks they kept, were NOT new. The manger then said well where is your car? I need to look through the back seat and glove box for the lock as the technician definitely remembers putting it back in your car. What!? First off, why did you offer the box of locks if you knew mine was in the car? Secondly, your tech remembers very specifically that he put the lock back in my car, but he can't remember where? Sounds fishy to me. Anyway save yourself a horrible wait time and save yourself from salesman who just want to make a buck and not care about the customer. DO NOT GO HERE. By the way I had to buy another tire lock for $35 dollars. Not even an offer for all my trouble. Wont be going back to this place. read more

Discount Tire in Terrell is the best one I've ever been to. Their customer service and speed is unbeatable.

Awesome friendly service, very welcome addition to Terrell resources! Looking forward to future transactions! read more

Friendly, courteous, and genuinely concerned for the safety of their customers. If you have a tire need and you're in the area, definitely stop here! Felix and his team are the best...hands down! read more

I needed 4 new tires for Christmas. Came at 8:30 a.m. on Chtistmas Eve and was promptly greeted. They were able to get me in and out within 30 minutes. This store is my Doscount Tire of choice. I've always gotten good service from them. read more

I want to say a HUGE THANK YOU. My college kids were on a road trip from Dallas to New Orleans.( coming home for Thanksgiving)). They had a blow out and called home. I located this Discount Tire and contacted them. DAVID took my phone and assisted me with this situation. He got them a tire and back on the road extremely quickly. Very professional and our family is extremely appreciated for this team of workers. We want to wish you a Great Thanksgiving and folks in Terrell go to this spot for your tire needs.. read more