Chris Pinedo, Service Mgr, contacted me immediately and rectified the error. The 4 Free Maintenance Service decal will be honored. He apologized for Norm Reeves Subaru mistake. I greatly appreciate Chris's action and character it reflects trustworthiness extremely well. Thank you Norm Reeves Subaru in Rockwall for your excellent service. read more

Norm Reeves Subaru Superstore - 4 FREE MAINTENANCE SERVICE sticker - Car Dealers Near Me - Rockwall, Texas

Received an email on 8/18/25 asking for my contact number. Sent it to them, as they said they would be in contact soon. Soon has not been in the past 10days. read more

Norm Reeves Subaru Superstore - Email from Paul Morgan at Subaru - Car Dealers Near Me - Rockwall, Texas

I can't think of a place where I've gotten worse service. Willing to drop vehicle off and the kid told me,"the techs are busy with vehicles from this morning and they can't get to it." Mind you I was going to leave my car and asked for a ride out of there. Spend the extra time to go to Sewell or Ewing, you'll 1000% thank me. Mr Garcia, Every time I try to call, you're never in the office. You're always in later, nobody gets your the messages I'm sure. I'll try to call you again this afternoon when you're in. I really don't know why I'm putting this much effort in. read more

As important as buying a new car is when I have issues after buying you'd think they could get it done a timely manner and communicate about it. General manager spoke to me once and then promised I could get my issues fixed to later find out they couldn't do anything for me. The overall experience was lack luster and when asked to get things fixed I was ignored and never got the work fixed after buying a new car. Also asked for a refund for the tint job since it was so bad and they wouldn't respond to me and just ignored me. The customer experience was not what you'd expect out of buying a new car especially at Subaru. I'd go any where else then here if you'd like good customer service and issues to be taken seriously. Won't be buying or coming to this dealer again. read more

Not sure how my first review got deleted, but do yourself a favor and shop somewhere else if you are looking for a used vehicle. I purchased a used RAM 1500 from Norm Reeves Subaru back in April. First two weeks of ownership it needed warranty work (rear differential). As I write this update, I've been stuck in North Carolina for nearly two weeks waiting on a front differential and axel replacement. Record all your interactions / keep records. You'll need them if you decide to buy from this store. read more

Norm Reeves Subaru Superstore - RAM 1500 Classic - Car Dealers Near Me - Rockwall, Texas

Best car shopping experience. Salesman Ryan is knowledgeable and friendly. David in finance was very thorough and explained all details with patience. I have never bought a new Subaru, but I must say if I'm ever in need of another vehicle, I will return to Norm Reeves. Thank you Ryan for your expertise. read more

I would never recommend or go back to this dealership. I bought a used vehicle, and within the first couple of days I noticed the breaks were horrible. Took it back to get it looked at, they said breaks were "brand new". Not the case, had to buy new brakes, and tires. I get it's a used vehicle but the way the breaks sounded within the 1st week of having the vehicle were not ok, and what was worse is that they tried to convince me that they were "new". read more

I came to the Norm Reeves Subaru dealership to meet Jon Oliveras for a test drive of 2 different vehicles. He was respectful of what I was able to afford and hooked me up with a beautiful 2021 Forester with very low miles and gave me what I wanted for my trade-in. The entire time he was friendly without any sales pressure; I felt he honestly wanted to help me get into a car I would love at a price I could afford. He called to follow up the next day and answered all the questions I had. Hands down, this was the best car buying experience I've ever had! read more

Norm Reeves Subaru Superstore - Car Dealers Near Me - Rockwall, Texas

3-17-25 went to Norm Reeves Subaru in Rockwall for repair of a broken wire. A rodent had chewed through an electrical clip. 45 minutes later, new generic clip and 8" of wire cost - sit down for this: $720.98. $32 for shop supplies and $688.98 for about 45 to 60 minutes of labor. Lets see, their shop rate is $190 and hour. I'd like to know where the $688.98 came from? The plastic electrical connector is generic, the clip is in plain view. I replied to their request for a review, but haven't heard back from them. Surprise. read more

First the bad thing... my reliable Subaru broke down while I was out of town. Second the good thing... Norm Reeves Subaru was less than 20 miles away from where I broke down. And they were GREAT! I gave them a call as soon as I realized I was in big trouble. They recommended a tow truck and once I got to the dealership, I knew I was in good hands. This dealership is so fancy I wondered if they had ever fixed a 9 year old Subaru before! But they assured me that the tech was master certified. Of course my car needed a new part but they let have a loaner while we waited. And they got me back on the road really quickly. Everyone was courteous and communicative and it was the best possible outcome from what started as a very bad day. read more

A+ customer service. No pressure sales. Our salesman was Jon Elizondo who was unlike any car salesman we've ever dealt with before. I would recommend him to ANY of my closest friends and family! read more

Norm Reeves Subaru Superstore - Jon - Car Dealers Near Me - Rockwall, Texas

Purchasing a new or low mileage used car is not easy this year. Had an insurance check from my totaled 2014 Forester as a down payment but dealer inventory in DFW metro was dismal. Sales team at Norm Reeves helped me decide on an incoming new Forester and put a deposit on it. Eventually it arrived and the Credit Manager and Sales Team really sped up the process. Best experience I've ever had with a dealership in my adult life. Even after I drove away they have kept in touch and I am sincerely grateful. read more

Avoid Nino Parco in Sales! Lied over the phone wanting me to sell my truck, said they wanted to look at it and test drive it and see what features it had. Arrived and then waited 40m after my appointment time and offered 12k with out viewing vehicle. Wasted 2 hours of time. Nino parco didn't even want to look at my vehicle or my add-ons on my vehicle. Said it's just a truck and he looked at a photo of it and didn't want to inspect it. read more

Yelp needs to separate the dealership into three separate businesses, sales, parts, and service. Having said that, I have never purchased or sold a vehicle at this dealership, so I cannot comment or make suggestions for improvement. I have used the dealership to purchase parts for my vehicle. I own a Subaru vehicle that is a later Subaru model. I will not mention the model on this public website, but I will mention that the model is a popular model. I purchased the torque converter for my Subaru. The parts department informed me regarding every step for my torque converter. The parts dept. manager, I believe his name is Paul??, called and emailed me. They told me when the distributor received the order from the dealership. I received notifications when Subaru of America ships the order to the dealership. I received a tracking number when the Norm Reeves dealership parts dept. sent the order to my house. I have received the order in 5 days, give or take. I would not hesitate to purchase another Genuine part from this dealership. If you have any questions or concerns, feel free to contact me on Yelp. I will note that the dealership doesn't have the lowest prices on every Subaru part, so please compare and contact several dealerships before purchasing a Genuine part. read more

Excellent service when buying a car or having any work done on them. We've purchased three Subarus from this dealership, and are looking to buy a fourth this summer. It's always our first stop when we need a new car. read more

Please do your research before buying here. They mark the cars up and then add on an additional 2-3k of "built in" extras that are not negotiable. This is the only dealership I have ever come across than does this. Others are always willing to remove "extras" if they are not wanted. This dealer is taking full advantage of the shortage The manager will give you a speech about how the cars are going higher at auction so you should be grateful for this high price that he's giving you. No thanks Derek, we have taken our business to Brandon Tomes Subaru... if you are reading this, you should as well. I will say that the sales rep we dealt with was very sweet. read more

Norm reeves is the place to shop for a new vehicle or certified pre owned Incredible sales and financial staff, they go the Xtra mile to accommodate you in every way possible. Jason Fleming is an outstanding salesma​n and genuinely a good person he is the person you want in your corner when buying a vehicle, will be back for my next on for sure read more

I couldn't recommend Norm Reeves Subaru Rockwall enough! It's rare to find a dealership with such intentional, hassle-free, and a genuinely for their customers mentality. Everyone we met, from the moment we walked in the door, was authentically friendly and caring, always considering our needs and lead us to the perfect car for our family. Josh Marsac worked hard to ensure we had everything we needed for our new vehicle and gave us an amazing deal! Keith and Josh always carried smiles on their faces, shared their personal stories with us in the time awaiting our vehicles modifications, and truly made time fly! It was a pleasure working with Keith Wilde, Josh Marsac, and the whole team. This is a dealership that truly lives by the Subaru motto of customers being family, we will absolutely be returning! read more

We had been in car market since late February. Honestly, we never put our eyes on Subaru. But, we decide give it a shoot after getting tired with different dealership promping us to pay more for more lurgery. We walk in Norm after couple emails and enough information provided by the internet Director Kayla Towell on 7/4. Even we change our mind several time during the preparation of paper work, Kayla patiently help us and finally determine our new car with our deposit. Email from Norm and Subaru US with the confirmation of the vehical, VIN number, and ETA to dealship. We were notified the arrival of the vehical. Transactions were smooth with excellent Norm team. They spend a lot of time making sure we were comfortable with our 2023 Forester before we left Norm. emails and persnal calls were followed several times from differnt Norm team member checking our purchase experience and any suggestion. They actually helpped me found information with suggestion not in the owner manual. read more

Just bought our 2nd car from them and once again impeccable service. Max and his team are amazing will definitely be back! read more

Norm Reeves Subaru Superstore - Car Dealers Near Me - Rockwall, Texas

Norm Reeves Subaru is top notch from the service department to the sales department. Alex and Karina are wonderful in service. The different times I've worked with them have been nothing short of exceptional customer service. Tracy in parts sales can help you find anything you are looking for. And Mario made sure I was satisfied with the service of my car and the concerns that had arisen. It seems as though he leads his team well. The individuals at this Subaru location are the cream of the crop! :) They truly do exemplify what it means to be part of the Subaru team. I will continue to be a Subaru customer with team members like this! Give Norm Reeves a try and you won't be sorry! read more

Cameron Lee at Subaru has been a absolute delight! very very knowledgeable about all the features on ever model available. He worked with me to get me exactly what I wanted while keeping everything low stress. will be back to do business with him later this year for sure! read more

This group of people are extremely friendly and treat you like family. One of the best if not the best dealerships I've ever been to. They are extremely attentive and genuinely care about you. I remember I was there to get my battery replaced and I asked about a Subaru authorized modification. And instead of talking me into it, they told me that u probably shouldn't because it wasn't going to be as good as I thought. The part was a footwell illumination kit. read more

I bought my car through Shift and found out I needed a new clutch and battery. I called Shift every day to every other day to take care of the issue- approve the repair, but they gave me such a run around. Matt at Subaru there was so very patient, nice and quick each time Shift requested something. The car was completed before the time frame quoted. I would definitely bring my car back in the future. Everyone at the office was courteous and nice. read more

Beware of fees. You'll be surprised to know that outside of regular TTT they'll throw a "Reconditioning " fee of over $2k just to say that the car was inspected, no way around it l and they'll only tel you after they run you credit. I've never seen this anywhere else and I work for a car dealers company. Be sure to check before buying here. read more

Great experience today at Norm Reeves subaru in Rockwall. Went in to trade My truck in, basiclly hassle free, my sales guy Josh was amazing. He was very honest and transparent the entire process. Made the entire buying process a walk in the park. Thank you guys for all your help. Love the new truck! read more

I bought my car from this location and always drive to this location for service. Their pricing for services is reasonable, and I never feel overwhelmed or talked down to by the people in service which is a feeling I've had at other places. Most recently they helped me out with new tires and helped me understand the best options. Thank you so much to everyone on the team, and Alex Shuster for breaking things down for me and my mom. Everything turned out great, and I highly recommend coming here! read more

Jason Fleming was an amazing man to deal with. Especially considering I cannot stand going to a car dealership. Jason was so respectful and showed us all the ins and outs of our new 2024 Subaru Outback Limited. He was so much fun to work with. For me to say that...he has to be exceptional. Just a great guy. read more

Had a great experience here thanks to Jon Elizondo! He was helpful in providing updates on the vehicle I was searching for. He was respectful and understanding with the entire buying process!! read more

We started at this Subaru dealership today. I despise car shopping but I tried to leave my bad attitude in the car. The salesperson Joshua was young, friendly, and knowledgeable. He wasn't pushy, nosey, or arrogant. He didn't rush us and answered our questions patiently. Didn't buy a car today but I would be comfortable going back. read more

I had a good car buying experience with Jon. The process went smoothly all my questions were answered and I purchased the vehicle I came into buy. read more

Had the best car buying experience here from the moment we walked in. We worked with Jon Elizondo and he is extremely honest and personable. We will be a repeat customer with him for sure. He is extremely knowledgeable of the car we bought and was great to work with. The finance staff was great as well. Thank you Jon; we love the new car! read more

Went to get a new car and trade in my old Forrester, Cameron Lee was so helpful in understanding the market and guiding us through the options. Cameron made it easy to get everything in order and even came by to pick up the extra key fob for our trade in when we found it! read more

If you're looking for a place to buy a car that is honest and not pushy or overwhelming this is the place to go! Joshua M. Was very knowledgeable and made our car buying experience easy and stress free!! read more

The end of Oct. 2021, my husband and I ran into difficulty finding a new or used Subaru due to supply and demand. NINO PARCO worked tirelessly with us promising us "he'd never let us down." The beginning of Nov. 2021, the dealership received a new 2022 Subaru Outback (Touring) which was earmarked "our car" before it was even delivered to the dealership. Six weeks into our ownership, heavy equipment (which was being towed) passed us, threw a large rock and busted our windshield. Within a matter of minutes, a crack had raced half way across our windshield! We called NINO within minutes. He called MATT WINTERS, their service advisor, who called us back immediately and made an appointment for us the next day. Knowing we lived a few hours away, they worked with our schedule. An awkward situation arose which caused us a lot of anxiety. In the end, Nino was true to his word. He indeed did not let us down! In fact, he explained how he tries to never compromise his values or our trust in him. We feel both he and Matt "bent over backwards" treating us not only with superb customer service but, in so doing, allowed him to earn the respect we now give him as being top of his industry! read more

.... IT'S JUST THAT EASY! So pleased and impressed with Norm Reeve's Subaru in Rockwall. Last night, I completed a Kelly Bluebook, online template to sell our vehicle. They instantly provided a very fair price with a short list of dealerships in the area. This morning, I received a call from NORM REEVES SUBARU in Rockwall, made a 1:00 PM appointment and after a short test drive, Nino advised they were pleased to purchase our vehicle, FOR THE PRICE QUOTED. Glen, Nino's associate, kindly gave me a ride home. By 2:00 PM, I was enjoying lunch with my wife and daughter. NINO, AND NORM REEVES SUBARU IN ROCKWALL, THANK YOU for the memorable and very pleasant experience. It brings a warm smile when I say, Yes ... IT'S JUST THAT EASY! You have a returning customer. read more

We used the KBB instant cash offer to sell our car. Nino was great. It was quick and easy and exceeded our expectations. Ask for Norm Parco. You won't regret it. read more

Hats off to our car buying experience at Norm Reeves. Our relationship first started with a phone call saying we were seriously interested in a car they had in inventory. We spoke to a salesman by the name of Derek. He took the time to tell us about the car, nice car and a non-smoker. He sent additional pictures as well which helped our motivation to drive a ways (3.5 hours) and come look at it. Now the car we were looking to buy was #6 that we had been looking at in our home state in which we looked at 5 and they all sold as soon as they were available. We weren't letting go of this one, espcially if it was a nice one. We arrived at the dealership that morning and the car was ready to look at and drive. After the drive we were hooked and knew we found a good one, everything we wanted. It was a graduation gift. There is more to this story but to make it short, by the time the deal was all said and done it was obvious Derek was loyal, committed and he took ownership from the very first phone call. We are very satisfied customers and would recommend anyone go to Derek. He and his support group were outstanding and made a deep impression on some out of state folks!!! read more

Took my daughters car to this place for repairs. The morons test drove it with the hood not shut and it blew open and busted out the new windshield I had put in 3 days earlier and damaged the hood and fenders! So they did the work for free and did the bodywork for free. I asked them if the did and alignment after they put new struts on the front and they lied through their teeth and said they did. 3 months later the new front tires are ruined! Had alignment done at NTB and they said there's no way this Subaru dealership did an alignment it was so bad!! Found touch up paint on edge of hood a week later that was already coming off!! Had breaks done a week later and found that the drivers side rear brake pad was worn down to the metal! Did this place tell me that while they had the caliper off to change the wheel bearings?? Hell no! Because they were working for free!! So they threw my daughters safety out the window because they were eating the costs for fffing up my daughters car! So DO NOT USE THIS PLACE FOR SERVICE!! They are dishonest and will lie to you and will not tell you if they see something on your car that is unsafe!! STAY AWAY FROM THIS PLACE!! read more