Customer service can improve The girls answer the phone with nasty attitudes not concerned about…read moreyour situation no longer treat you like family or customer. Once you leave the lot they can also improve not cutting your car off one business day After is due. This is America we live in any my debit card could've got stolen the morning it was due you're not gonna give me enough grace to get another debit card to pay not gonna give me one day I'm stranded an hour away and 100° weather after I've been paying you four years And you turn my car off and tell me you're gonna keep it off I'm never late for a payment. They need to improve on a lot of stuff but most of our brothers and sisters do not go to Vo auto stay oh wait, you want to go somewhere where they give you a grace period. Grace Grace is the word farm order. Do not offer grace please brothers and sisters stay away from this place.

I bought a small suv here and not long after purchasing my car started showing so many problems. A…read moreleak in the sun roof, broken AC, brakes were never changed, broken tail light they used glue to put together, an issue with an engine. I would stay far away and in the future I'll only make purchases from an actual car dealership. Lesson learned. Also I may add I have had family members purchase vehicles from them and they all have the same issues. Spending hundreds of dollars in repairs shortly after driving off the lot.

I had the most complex issue with my radio screen disappearing in my Prius. I was sooooo beyond…read morefrustrated but Mr. Jacob was able to get another gentleman to unplug my battery and hard reboot my car. I'm the type of person who can't live without music so this was so very helpful and saved my pockets and tears! Thank you Jacob and the man who unplugged my battery so much, ya'll rock!!!

Don't ever take your car here. I brought my brand new vehicle in for a warranty item and when they…read morereturned it after 3-1/2 weeks it was covered with hail damage. Christian Connolly the service manager told me it was an act of god. Unfortunately for Christian, this was a storm that was forecasted and predicted to have "up to golf ball size hail" Dealerships have a right of bailment, this makes them now have to show that they had no other space for my car to be protected and that they made a "reasonable effort" to protect it. Which obviously didn't happen. Don't go here. They're a joke

We always have a great experience from the service and sales team there at Group1 CDJR Rockwall…read more It's the only place I take my sons Grand Cherokee for service.

I purchased a Palisade today and my experience was excellent! Chris Miles was my sales guy and he…read morewas a gentleman every step of the way. He was an honest person to work with and got me the deal that I needed. His mom was also a sweetheart to my son and me. We were treated like family from the moment we arrived. I highly recommend this dealership to anyone looking for a great vehicle and also want to be treated in the old fasion way that business used to be done. Even the finance guy was personable and down to earth! I cannot say enough about how much I appreciate this company. I will forever be a Rockwall Dodge/Chrysler/Jeep/Ram customer! Thank y'all for an amazing experience and a GREAT deal!

I came to the Norm Reeves Subaru dealership to meet Jon Oliveras for a test drive of 2 different…read morevehicles. He was respectful of what I was able to afford and hooked me up with a beautiful 2021 Forester with very low miles and gave me what I wanted for my trade-in. The entire time he was friendly without any sales pressure; I felt he honestly wanted to help me get into a car I would love at a price I could afford. He called to follow up the next day and answered all the questions I had. Hands down, this was the best car buying experience I've ever had!

Received an email on 8/18/25 asking for my contact number. Sent it to them, as they said they…read morewould be in contact soon. Soon has not been in the past 10days.

I cannot express how much I appreciate the business I experienced here. I worked with a few people…read morehere in the buying process, but the salesman I worked with is Steve Tolliver. I've purchased two vehicles on my own prior to this, and the difference was drastic. I wasn't pressured to purchase that day, wasn't guilted into adding extra coverage or made to feel bad when I opted not to, and the whole purchasing process and test drive took about 1.5 hours. That's incredible compared to other dealerships. I look at my car (that was delivered to me for FREE) and I have only positive thoughts. When I was thanking Steve for being so wonderful and not pressuring me, what was his response? "That's the way it should be." YES! None of the fast talking, pressure sales, extra costs stuff here. Just helping me find the best vehicle and making sure I feel comfortable with the purchase. I cannot recommend this dealership, or Steve, enough. Please go check them out.

I leased a truck back in 2024, I've had some changes in my life and moved out of state. I have been…read moretrying for 3 weeks to talk to a finance manager. I've left VM's, I've sent emails, as their VM message says to do. So far, no response. I left another message with the front desk person; we'll see if i get a call back. Very disappointed.

Well where do i start, this place was a experience let me tell ya. From the internet team to the…read moresales expert, Phu Dang to the Sales manager Branden, to the finance manager we signed papers with. I have never experienced this type awesome hospitality ever at a car dealership in California, let alone Texas. Moved her in January and bouts this beaut. Majority of my experience was texting with Phu and telling him my situation. He told me not to worry, you will be leaving with a fine deal no matter how long it takes. It took 2 weeks to Finally make a deal happen and drive off with a car. From Numerous cars to numerous banks, McGavock got it done. I mean incentive on top of incentive given and when asked by the sales manager how we dropped the ball, I told him and he was very professional and wanting to help and made the deal even better. I was advised to restart my credit that th is deal would be great for me. So after two weeks and a text, I decided it was time to make the deal and so I did. I would totally recommend this place if your needing a new car, used or just reading it in. McGavock will find the time and help to get you in a beaut like mine. Idk if this is just Texas hospitality or what but I enjoyed the ride! THANK YOU PHU!

I dropped my truck off there because the check engine light came on, AT light came on, and the…read morevehicle went into limp mode. When I picked my vehicle up they said they cleared the codes and could not get any codes to come back up, fair enough. I also noticed that my dash cam was unplugged and my truck has oil splattered all over it. I am extremely disappointed and under no circumstances will I return there.

I was trying to sell my Mini Clubman. Group 1 Ford in Rockwall beat the pants off Carmax and…read moreCarvana or any private buyers. Took only an hour and I got a free Uber back home (which was all the way to Allen, so not cheap). Ask for Cody.

This place is hit or miss depending on the employees. Called for a price on a alignment and the…read moregirl to schedule service asking questions like "who's car is it"? "does it belong to you"? "It's a Toyota, why didn't you take it to Toyota?" She couldn't work in a feed store. Why are dealerships self destructing is the question ?

Excellent staff, they were friendly and completely work in a timely fashion. They even helped me…read moreload my bike into the truck.

I had a frustrating and ultimately dishonest experience at Hiley Chevrolet, Rockwall, TX, on…read moreSaturday, March 21, 2026. To be clear, salesperson Michael Joyce was excellent--professional, responsive, and helpful throughout the process. I initially worked with him on Friday, March 20, and nothing that followed reflects on him. The issue arose in the finance office. After waiting roughly 3 hours, I met with the finance manager (forgot his name). Early in the conversation, he made inappropriate personal disclosures, including discussing his role as a pastor and firing an assistant pastor due to an incident/ military combat PTSD. This was unprofessional and irrelevant. I came in pre-approved through USAA at a competitive rate (my credit score is in the high 700s to low 800s). I made it clear I would only consider dealership financing if they could beat my terms. After reviewing their offer, I declined and chose to proceed with my own lender. At that point, the finance manager stepped away briefly, then returned and said they could no longer complete the deal, claiming the dealership would "lose $3,000" if I didn't use their financing. This contradicts the agreed-upon out-the-door price finalized with the sales team, including sales manager Ivan. The deal was effectively withdrawn solely because I refused their financing. This suggests the pricing was contingent on backend profit from financing--something that was never disclosed upfront. I would not recommend this dealership. Be cautious: agreed pricing may not be honored unless you accept their financing.

My experience was Amazing! I have bad credit and they found…read moresomeone to accept me. My sales guy Cash was totally Amazing! Kept in contact with me. And Chris the cool financial guy was awesome and totally entertaining! Thank you guys for making my car buying painless!! Totally recommend Kia of Rockwall!!

The sales staff is usually amazing. Hank is absolutely wonderful and when it's time for us to get a…read morenew car, we will 100% hope he is still there and ask for him personally. He made buying a car fun and easy. The two stars is for the service department. We had our initial first visit scheduled and it was unscheduled by the service department. From there, it was extremely difficult to use our portal to make a new appointment. We finally were able to get in only for Jaela to immediately lecture us on the wait. I'm sorry, but we would've been in much earlier if YOUR service department hadn't previously canceled our appointment. Jaela told us our wait for an oil change would be "one, maybe one and a half hours"... try TWO AND A HALF HOURS later we were still sitting there. Even though there's a sign that even says it could be done in 60 minutes. Their sales department: WONDERFUL. Their service department: could take lessons in being nicer to customers and step up their game some.