This place is amazing. I don't know if I can say enough about it…read more My parents went through Smart Auto Leasing for their Chrysler Pacifica, and after their experience, I knew I wanted to go through them for my next car I called Kent on a Friday morning after my 2005 Kia Sorento was on its last leg in hopes to start the process. I gave him all my information and what I was looking for. My heart has always belonged to crossovers/SUVs so he said he would find something for me within a couple days. He calls me the NEXT DAY with 3 options to choose from - wow! He told me to take my time and if I needed anything to call him, and he gave me his personal number. Smart Auto Leasing then calls me on Monday to see what I was feeling after thinking on it for a weekend. Kent said he would bring me whatever I was wanting by for a test drive while he picked up my car to take to their mechanic, and let's me keep the car for two days! Tuesday, I get all my things in order to visit Kent back at the office to finalize the car, and he is so thorough and makes sure I understand completely what is going on and what the process is. He was so supportive and helpful through the entire process! There was no pressuring or anxiety about this, which I was terrified would happen. Kent was able to find me exactly what I was wanting and then some AND keep it in my budget!!! I can't thank this man enough! So after just 4 days since my initial contact with Kent, I am now driving around a beautiful, black with charcoal interior 2017.5 Nissan Rogue S LX and have payments in my budget! As a college student, this experience was so simple and easy, yet I wasn't talked over or made to feel stupid for asking questions. There was mutual respect and understanding through the whole process. I genuinely recommend Smart Auto Leasing if you're looking to lease/buy a new car! And ask for Kent Booze, he's great!

The thing I hate about dealing with car dealerships or salesmen is that they'll sometimes go out of…read moretheir way to spin the "we aren't like other dealerships" storyline, then do exactly what all the other dealerships do. Smart Auto Leasing feels just about the same, despite their claims to the contrary. The first clue should have been that all the pre-auction off-lease inventory on their website is listed as "please call for price." In other words, "we want to chat a bit so we can ask a bunch of questions and then come up with a price to give you." So I did the deed: called in expecting to get jerked around talking to a salesman. I was hoping they'd just give me a price so I knew whether it was worth considering or not. I was feeling a little chatty on my drive to work, so I mentioned that it was for my wife, and that we had been working on buying this same car form another dealership but that the dealership pulled some shady stuff at the last minute and we backed out. Not surprisingly, the data mining began, with the salesman trying to learn as much as he could about me to figure out how to go about selling me one of their cars. Here are the questions he asked me up front: * My name * My phone number * My email address * My wife's name * What kind of car she drives * What kind of car I drive * The price of the car we were going to buy at the other dealership I understand all of that: it's a perfectly effective way to sell a car. But guess what I never got from him? A price for the car we were interested in. He needed to go do some research and get back to me with a price. He was also very direct in letting me know up front that they are also a FINANCING COMPANY and that if I buy my car from them in cash instead of financing, there is an additional $595 fee. Who does that?? "Fine," I said, "I'll just think of this as adding $600 to the price of any car you tell me." I made one and only one request of them at that point: to please email me the car information rather than calling me, since I would be in and out of meetings all day and would like to be able to get the information quickly without taking more time on the phone. Sure enough, an hour later, I was in a meeting and missed a call from them. So I sent another note using their contact form again asking to have the information emailed: I missed another call from them shortly after that. So I called back and left a message AGAIN on the salesman's direct line asking them to please just email it to me. It's now 5 hours later and although they've got all my information, I've got absolutely nothing from them. In short, seems like just another sales operation trying to move cars. EDIT: I called them at the end of the day and spoke with someone else who had no qualms about telling me the vehicle price over the phone without trying to learn my entire life's story. It was more expensive than comparable vehicles I've seen at traditional dealerships so I don't think I'm so interested.

Ray took very good care of us. No pressure, and took care of our needs. 5 stars to Auto Merchantsread more

I purchased a car form them on 14 APRIL 26 AND AS OF 26 MAY I STILL do not have the sticker nor the…read moretitle!!!!!!! I just contacted Austin !!!!! They charged a $1300 REFURB CHARGE ON A 7000 MILE CAR!!! SORRY FOLKS!!!!!!!!

Chris Pinedo, Service Mgr, contacted me immediately and rectified the error. The 4 Free Maintenance…read moreService decal will be honored. He apologized for Norm Reeves Subaru mistake. I greatly appreciate Chris's action and character it reflects trustworthiness extremely well. Thank you Norm Reeves Subaru in Rockwall for your excellent service.

Received an email on 8/18/25 asking for my contact number. Sent it to them, as they said they…read morewould be in contact soon. Soon has not been in the past 10days.

We were super excited to communicate and possibly do business with this company as the reviews were…read morebeyond amazing however when communicating and texting with the team members, we never heard back-- so we took our business elsewhere and got an amazing deal from the Ewing Subaru Dealership in Plano!

These guys are awesome. Called, had a guy out there in a couple hours. No frills, negotiation was…read morecompletely fair and no lowballing. Offer was right around what we expected and it wasn't shady or a lowball. Offer was in straight cash, not a cashiers check or anything. Took possession of the car on the spot, got the cash on the spot. Hope he makes a few bucks on the car! Highly highly highly recommend if you don't want to deal with the BS that comes with some of these institutional or small company car buyers.

My husband and I were looking for a car, and Paola helped us find a great one! She was amazing,…read morevery helpful, and such a nice person. She took her time to explain everything to us and made the whole process easy and comfortable. I highly recommend this place, especially Paola! Great prices and great service!

We recently purchased a car for my dad and were very satisfied with the great customer service and…read morethe condition of the vehicle. Jonathan was very thorough showing us the car we were interested in buying. Itzel answered and explained in detail whatever questions we had regarding the paperwork. I definitely recommend this dealer if you are looking to buy a used car in great condition.

Where can I start off?! Honestly the best service and experience I have ever had at a dealership…read more Eddie is very professional and patient. He will make sure you are very well taken care of. I have been wanting to trade in my car for a different one and he made it a real smooth and easy process for me. He heard me out and understood the assignment! So good at his job. Will soon be going back to get another car for my fiancé! SHOUT OUT EDDIE AYEE

Got a new car and had great experience! Thanks to Eddie! Great prices! I recommend to anyone…read morelooking for a new car!

Process was easy now I see why the 2nd month of having my van it broke down thank God it can with a…read morewarranty the transmission went out the 3rd month it broke down again they didn't do the transmission right and some other things also it's been 3weeks my van has been in there shop I'm on the verge of loosing my job and I'm calling everyone there giving me the run around worse choice I have ever mad buying a car from here I would not recommend

I just want to say that Stanley direct auto was more than phenomenal and my man David Karr was…read morefreaking spectacular very educated and knowledgeable about the whole process we encountered an error with insurance but he absolutely killed it! the other guys were very nice but I got to give it hands down best encounter I've had with a car salesman he killed it absolutely killed it! Shout out to Stanley direct auto and my salesman David Karr

We had an awesome experience buying a car at Destination Motorcars! Yolanda talked to us on the…read morephone and then was there to give us all the details and let us test drive the car. Then Rance finished the paperwork. The entire experience took less than 1 1/2 hrs and that included chatting about our horrible car dealership experiences. Destination Motorcars makes buying a car fun and the price was the best around since they don't gouge you after you agree on a price! Loved everything about them!

I have nothing but great things to say about this dealership. The owner Josh assisted us from start…read moreto finish in the purchase of a beautiful, practically brand new Lexus RX. The process was smooth, fast, friendly and easy. We were well taken care of and I cannot thank them enough.