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    Tonys Auto Group

    5.0 (1 review)
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    1 year ago

    Muy buenos precios y los carros excelente. Te ayudan. La gente muy amable 100% recomendable

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    CarMax

    CarMax

    (155 reviews)

    I want to share my experience so future buyers know what to expect. I test drove a 2022 Lexus ES…read more350 F Sport on October 21, 2025, and immediately noticed that both front USB ports were inoperative and the SOS button cover was broken. My sales associate confirmed the issues and assured me their shop would repair everything while I completed the financing steps and a trade-in pre-approval quote. The process quickly became a long, confusing ordeal. Parts were ordered, but the first shipment arrived defective. The second shipment also failed to fix the issue. No clear updates came from management, and the timelines kept shifting. I asked why the vehicle could not simply be taken to Lexus under its factory warranty, and no one could give me a clear answer. It was only after I reached out to CarMax corporate that the vehicle was finally sent to a Lexus dealership on November 4. According to my sales associate, the car has been sitting with Lexus ever since, with no solid updates and continued delays. Even today, December 2, I am still being told dates are pushed and that they are "waiting for more updates." Throughout all of this, I did everything required on my end. What I did not receive was consistent communication, accurate timelines, or involvement from management. My sales associate tried his best, but even he seemed to struggle to get information from their service department. What makes this more frustrating is that the entire situation could have been avoided. CarMax advertises a thorough inspection before a vehicle is listed for sale. If that inspection had truly been done, the dead USB ports and broken SOS cover would have been caught early, repaired, and the car would never have been presented as sale-ready. Instead, the problem was passed on to me. Had I actually traded in my current vehicle, I would have been without transportation for more than six weeks. I am disappointed by the delays and the lack of leadership response. I hope sharing this helps future buyers make informed decisions, and I hope CarMax takes steps to improve how vehicles are inspected and how customers are communicated with during repairs.

    Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!

    Tonys Auto Group - car_dealers - Updated May 2026

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