I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

1. They do not honor their "guarantee" on their website of giving you $500 over CarMax, so you…read moreimmediately cannot trust them. We had a clear and valid offer in-hand from CarMax, and they refused to honor their $500 over guarantee. 2. Calling them is a disorganized mess. It's hard to get a hold of who you need, or set an appointment at a particular location, time and with a particular person. They botched our appointment, twice. 3. "This will just take 15 minutes" turned into almost an hour. Avoid.

Not a customer but after my positive experience here, I might just become one one day! I…read moreexperienced a tire blow out the other night & this was the only open & well lit place in the immediate area. The front desk team was so nice & even let me wait in their (very nice) waiting room while I waited on roadside assistance, which wasn't going well. Andrew, an employee actually ended up changing my tire for me ON HIS BREAK, which I thought was such an above & beyond action, so because of this whole inconvenient situation that turned out to be so lovely, I plan to revisit this Carmax for when I'm ready to become an actual customer. Thanks Andrew & Carmax Irving Team!

Made a yelp account specifically to not recommend this store. I bought a car from here and…read moreimmediately had problems (puncture in the tire, needed a new catalytic converter, replacement of different hoses). It was all covered under warranty, but no one has had ANY urgency to help you once they've sold the car. It has been a nightmare scheduling appointments and actually getting any work done. I've heard from four separate employees that "we'll give you a call back" and then never heard from any of them. This car was supposed to have been done yesterday but they had delays of course. I've currently been sitting in the store for 4 hours because an employee told me it would be done 4 hours ago (still not done, I guess the tech never picked up the needed part). The lack of communication between employees, techs, and managers is actually mind blowing. The only reason this is getting 2 stars is because the service manager has actually been trying to help us, but it has still been a painfully long process to repair the brand new car I bought.

PLEASE READ BEFORE BUYING…read more This is long overdue. I tried not leaving this review, but the public has to know. I don't deserve what I'm going through with my perfect credit score being over 740. This vehicle has a recall since 2019, but the dealership doesn't touch anything aftermarket, it has to be stock. When I first saw the vehicle, I checked the engine light since it was deleted. I barely saw enough since I didn't want to be caught. Now that I have the vehicle, there's more than what I expected. Again, bring an engine code reader, don't go by what they say. I'm spending over $1,200, and there's a lot more I'm having to pay to get my valve springs repaired which is around $800-$1,600 to fix. So yeah, I'm one "happy" customer alright. I already replaced the fuel filler neck and charcoal canister that was causing the fueling up the gas tank problem, and now the most expensive one yet is my valve springs that's causing a lot of things to go wrong with my ride. I got crapped on, big time time. I surely hope everyone double and triple CHECKS ANY vehicle before buying. Don't just go by what anyone says at all. That is all. Thank you.

We had a great experience here getting my husband a new car! Mr Anet was very kind, honest and…read moreaccommodating. We will be sure to check his inventory in the future when we need to replace our other vehicle. We felt like he gave us a very fair price and good value for our trade in. Thank you!!!!!

Paul took care of my 2022 Kia Soul. Really knowledgeable guy who addressed my concerns about my…read morevehicle and future maintenance. Very reasonable pricing compared to the other quotes I received.

Paul of Monart Motors is a great guy, honest and didn't try to upsell me parts or services I didn't…read moreneed. Went to him in peak summer for car with no AC, most places charge a surge price due to the need BUT he came in with a very reasonable diagnostic rate and got my car blowing cold again. They also have discount for using debit card or cash which is very nice. Only thing I can say in the not so great column would be communication; once car was dropped off, I waited 5 hours then called myself to get update, got the update that car was almost done in another 45 min. After and hour and half and time being 4:30(20min drive and they close at 5:30) decided to head that way to make sure I get the car back at end of the day. When I was pulling into the parking lot Paul called to advise car was ready for pickup.

Horrible I paid cash for a car, and they said they would fix it. They never did. I went back and…read moreforth with them trying to fix it for over a month. Then they said I could look at other cars if I wanted the other car, they offered me was in worse condition than the original car. I would not waste time, money or energy on this place. Service dept is horrible also since I paid cash for car they were not concerned with time and getting me my car back. The manager spoke to me when I went in to get the car and he didn't even know what was going on. I wish I had read the reviews before buying. The other thing is I found this place on car gurus the car I went to look at was trash, the sales guy said I don't want to sell you this car it has so many issues. We did look at it and it sounded horrible. I think all this place does is buy shit cars for cheap and sells them for more than they are worth. Al was my sells rep, and he was never much help. I will never go back to this place.

I called Anthony regarding a posting of a black BMW 430i; we negotiated a price and I paid $50 to…read moreUber to Autos of Dallas in Irving. Upon arriving, I discover that I was the victim of deceptive trade practices and a salesman only interested in his cut. An egregious lack of attention to detail quickly became obvious because Anthony returned with no car, that we'd negotiated on, because THE MOTOR WAS DEAD!! This inflammatory attack on my intelligence and gross misjudgment of my knowledge were highly underestimated - which showed a highly ignorant prejudice and an unfounded, preconceived bias. Where in fact, the evidence of cutting corners, (thereby compromising the safety, integrity, and mechanical stability), lying to a female customer assuming she'd not know the difference creates a solid legal argument for DTPA The sales manager, finance manager (Cody who happens to be Anthony's family creates a HUGE conflict of interest). ALL bear responsibility for allowing a non working car to be posted and a deal to be made on a car that hadn't even been looked over. All done in the name of greed- giving Autos of Dallas a pathetic name. They may advertise "luxury", but the violations and blatant disregard for a myriad of rules/regulations grossly undermines anything advertised. The BMW I chose in place had NOT been inspected for the state NOR gone through a a thorough inspection of all systems. As I pulled off the lot and went through the system's settings did I discover the car was overdue for an oil change. When I called Anthony back, THEN he informed me of all this complicit manipulation and violation of rules and regulations of sound business practices including, but not limited to, a full revision of systems to ensure not only the quality and reliability of the vehicle, but most paramount and critical - the SAFETY of the car. There was zero remorse for trying to take advantage of a female, but more importantly a 100% disabled veteran. When I returned Monday morning, I got a bunch of excuses why these major failures took place, A sickening "should haves" or straight up "I'm not sure"...the most offensive, unorganized, absolute farthest thing as business minded professionals. The only saving grace to this sickening fraud was the new service manager Tom. I paid nearly $32K CASH but sales wanted to refuse putting a clean cabin air filter and to fill up the car with gas!!! What!!?? I'll be forwarding this grievance to BBB, CFPB, FTC and Atty General. This abuse, disregard for human life, and violations must not be allowed to continue or exist in the business world. BUYER BE VERY CAUTIOUS AND SUSPICIOUS.

Thanks for the great deal on my 2018 BMW 330i - it's getting alot of compliments. Solid drive -…read morebeyond my expectations and good dealership experience. -Wade Noxon

They are racist save your time and they lie for no reason they will give a deal to a Mexican couple…read morethey didn't know I understand the language so I asked for a deal and I was told if the car I wanted don't sale they sale the car to auction which I can in May 2026 and its now July 2026 the car is still on the lot

I had an amazing experience at Clay Cooley Kia! From the moment I walked in, everyone was friendly,…read morewelcoming, and professional. The entire buying process was smooth, transparent, and much less stressful than I expected. A huge thank you to my salesperson, Kimmy. He was knowledgeable, patient, and took the time to answer every question I had. He made sure I found the perfect car for me a 2026 Kia K5 GT-Line with red leather seats and I couldn't be happier with my purchase. He never made me feel pressured and genuinely cared about making sure I was comfortable with every step of the process. The entire team made buying my new car an exciting and enjoyable experience. If you're looking for excellent customer service and a dealership that truly takes care of its customers, I highly recommend Clay Cooley Kia. Be sure to ask for Kimmy, you won't be disappointed!

Besides James Carr being a very professional and stand up guy! This local is by FAR the ABSOLUTE…read moreWORST UNPROFESSIONAL place you can get a car. 5 months later - no one knows where my registration sticker is - the clerk that files for all the stickers is ALWAYS out on "Vacation" so NO ONE knows where nothing is. The Manager I might add is INCOMPETENT AF!! Put me on hold for 30 minutes just to go back in a loop to the operator who hate their jobs. So I'm sure they told the "Manager" I was calling again to see where my sticker is AGAIN. When the manager answered he says"I have you on caller ID" great, so you will note that I'm calling every time so no one can answer a simple question of "who has my registration sticker"... If you can sell your cars and have incompetent management that can't answer BASIC questions because this is your job. Then don't sell cars. Yall are so busy twiddling your thumbs and screening calls. I know when I first got my car, they were pissed because I didn't go for all the EXTRA fees and so they couldn't get a high commission off of me. Do a better job than being pushy at this point. Mr. James Carr- you were an absolute sweetheart:)

Arrived early and didn't have to wait until my actual appointment, they took me in early. It took…read moreabout a little over an hour which was cool. My service advisor was very professional Adrian Rodriguez.

After trying to get a new key from a company here in Arlington, I learned that they were unable to…read moredo so because the car is MISSING the BYPASS MODULE, which is required to program the key. DID CLAY COOLEY remove the module to ensure that the new owner would have to return to them to purchase a spare key??? Very suspicious. If you buy a preowned car from them, INSIST (in writing) that they provide a spare key.