Sold my 2017 Tesla Model S 100D to Texas Cars Direct on 7/25/26: $16,900 total, $10,852.93 of that…read moreowed to me as equity. They took possession the same day. What followed was 33 days of "we can't pay you until the title arrives" -- even though my lender confirmed in writing on 7/30 that the loan was paid in full. I'm an Army veteran and I handled this the right way: calls, patience, follow-ups, numerous conversations with their manager Mike. The day I said I'd had enough, his position was still that I could go to the DMV myself or wait another three weeks. Dismissive from start to finish. On 8/27 I showed up in person with the lender's paid-in-full letter. Only then did they hand over my check -- dated 7/27, two days after the sale. It existed nearly the whole time they were telling me they couldn't pay. The car had already been resold. (Keep-or-cut sentence:) Nothing in the bill of sale I signed conditions payment on the title. If you sell them your car, demand a payment date in writing. Every date above is documented.

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this

This was the best experience I have ever had buying a new vehicle. Our salesman,Matt,was awesome…read more He went above and beyond to get us a good deal. He even drove the truck to our house that evening. He did this on his own time. He did a couple of other things fir us that I won't list here. He's a really good guy. The overall experience was great. If I find myself in need of another vehicle I will definitely go back.

horrible to nonexistent customer service. Right off the bat you are treated like you are a problem…read moreand they are not there to assist you in any way . the parts department told me to give them the part numbers and description or they would not even look up the part. I asked if they could help identify a PIECE OF EXTERIOR TRIM ! his reply was go to a paint and body shop and get an estimate then bring it back to me and Ill see if we have it. Geeeeeezzzzz Louezzzzz!

do not buy from this place. my wife was sold a car that apprared had a clean title. however 6 years…read morelater discovered there is frame damage apparent from previous repairs.

They have the best inventory of cause SUVs classics in the world. Showroom area is spectacular very…read moreclean. Very neat.

Always excellent customer and auto service. I highly recommend 5 Star Chevrolet in Carrollton Tx…read morefor vehicle purchases or service.

We bought a used car from them and they sold us with the promise of a 3 month warranty and said…read morethat they would take care of anything that comes up wrong with the vehicle. But after we had an inspection done on the vehicle, apparently there was no warranty and they did nothing to help us. Stay far away from this dealership. They talk a great game but don't follow through on their promises.

LMAO . Went there to check out a few cars and they were all beat up with some type of mechanical…read moreissues . If you buy a car from here and it breaks down . WOMP WOMP

Wasn't sure what to expect but man they exceeded expectations. Hassle free easy peasy transactions…read more Usually car sales is a beating but I was in and out no problem. Highly recommend them.

Amazing car deal and good service there cars are in good shape and also good pricing come check him…read moreout.

The guy who runs this place is honest and was excellent to work with! He sells low mileage, clean…read moretitle cars and they are very clean! His wife runs all the paper work and let me tell you, she was very efficient and was quick! I was very nervous buying a car because there are so many shady dealers out there, but I am SO HAPPY I bought my car from this place! His cars sell fast! So make sure you don't hesitate to look at it once you find one! I couldn't recommend this place more! He also gave me the entire carfax of maintenance and any damage up front!

What a great experience with the team at Texas Hot Rides. From Luis to Evan in Finance made it…read moresuper simple and easy to purchase my Camaro. I will be purchasing again from them.

I put a deposit down on a vehicle listed by Texas Hot Rides after seeing their ad on CarGurus,…read morewhich said the car had 2 previous owners and no accidents. After signing paperwork, I reviewed the full Carfax and discovered the car actually had 5 owners, had been used commercially, imported from Canada, and had 2 accident reports -- none of which were disclosed during the sale or in the ad. When I brought this to the dealership's attention and asked for my $1,000 deposit back, they refused -- even though I had not taken delivery and the deal was made under false pretenses. I have filed formal complaints with the Texas Attorney General and the Texas DMV Dealer Enforcement Division. I'm also working with my bank to recover the deposit. Be very careful -- double-check everything and get the full Carfax before signing anything.

The dealership is completely corrupt. They sell cars and do overrides on sensors so that they won't…read morecome on until after you have paid and take it home. I am in the middle of finding out who did the inspection because I will be turning them in for falsify records. So many promises made; however, they were just lies to move you along. I bought a BMW from this "dealership" and as soon as I got it home, airbag lights, seatbelt lights, check engine light and front headlight malfunction lights all came on. The hard shell convertible top is even leaking! The owner promised to fix it; however, it was a lie. Car Experts Groups is a total sham and they scam people intentionally. I paid cash for the car and now I have to spend well over $3,000 to hopefully fix the oil pan, gaskets, drain the oil because the wrong oil was put in the car! (How ignorant can you be to do that!), replace seals to prevent leaks, install an entire underbody protection kit because the vehicle is missing the protector for the cables going from the engine to the battery. These are just the mechanical issues that I know of yet. The headlight mechanism is $1,200 and I haven't even gotten a quote on the airbag and seatbelt lights, that is something BMW will have to do. DO NOT GO ANYWHERE NEAR THIS PLACE! Liars and thieves! I don't know how people like this sleep at night....

We recently bought a car from Mauro for our son. There has been some slight repairs that have been…read moreneeded in the week that we've got it and he has been wonderful at letting him take it back in and having it looked at and fixing things even when we purchased it, everything that we saw that needed to be repaired was done in a timely fashion. He provided extensive Carfax reports and service reports. A great dealership if you want to foreign used car. I found the car through Facebook marketplace and his posting but we definitely recommend him and use again.

Everyone there was awesome to work with! I walked in by myself on a Saturday to look at a Corvette…read morefor my husband. Robert right away said hello and how can I help you? Robert was super nice and has so much Corvette knowledge I definitely learned a few things from him! Marty the Finance Manager was so nice and helpful! I had some questions and he explained the process throughly. Also wanted to give a shoutout to Jeff in the parts and service department! He is very knowledgeable and very friendly! My husband purchased his Corvette from them today and we couldn't be happier with the team and the whole process! We will definitely bring both our Corvettes for service and upgrades with them as needed! Highly recommend!

Very poor support after the sale. Profiteering. Bought a 2008 Convertible for about 23,000…read more Returned 6 months later looking at trading it for a 2014 and was offered like 16,000 for it. I must have made a really bad decision, if it depreciated 69% in 6 months. Also, although I purchased an extended warranty, I ended up having the A/C compressor replaced, yet it cost me $900 for that and an electric seat repair, both of which should have been covered by warranty.

My husband was interest in getting an SUV. Leann was great and very personable. She answered all of…read moreour questions and kept us updated before we came in for a test drive. We were also able to use my current car as a trade in and she made the process quick and easy.

I purchased a 2015 Ford F-250 6.7L Power Stroke from Certified Autoplex for $25,856.51, including…read moreceramic coating, and paid to have it transported from Dallas to Mississippi. Within about 5 miles of pickup, the truck began losing power and shutting down. Metro Ford diagnosed a major fuel-system failure with metal fragments throughout the system. My final repair bill was $15,156.38. Given how quickly it failed and the extent of the contamination, I believe the failure had already begun before the truck was shipped, although I cannot prove exactly when it started. I tried to resolve this privately. My salesman, Fabio, told me I would receive a $500 check and a $900 maintenance plan. Neither arrived. Management later offered to repair the truck in Dallas, but that offer came on September 3, 2026 -- after the truck had already been repaired and billed locally on August 31. I asked Certified Autoplex to contribute $4,500 toward a repair bill exceeding $15,000. We were unable to reach an agreement. I am not claiming they knew the truck would fail. I am stating what happened. Nearly $26,000 for the truck. About 5 miles of driving. $15,156.38 in repairs. Prospective buyers can decide for themselves whether this was handled appropriately.