They have had my car there since October 2025. Called, told me my car was ready, charged me…read more$1450.00. Car didn't go 5 miles, back to the shop with same complaint. It is now April 2026, Sparky still has my money and my car. If I want updates, or information, or Sparky's latest excuse, I have to call/text. They don't keep customers informed, and I have no Idea if or when my car is going to be ready. I was in retail automotive for 30 years, and I have never seen a more unprofessional way to operate a business.

High quality professional transmission diagnostics and repair services provided in a knowledgeable…read moreand honest manner.

These guys are honest and keep it real! They honor their warranty work too if you have any…read moreproblems.

Honest, friendly, efficient and fair. Always doing their best to make you happy with the work…read morethey've done on your car. Word in an automotive shop for 3/4 years. I promise you, I know quality service/standards. Tony, David, Casey and of course the owners who make it all happen Mark and Amy Stehr

Best automotive repair experience I have had…read more Christmas Eve, I called more than 15 shops. Finally this one answered with knowledgeable assistance and personable demeanor. I had to be towed an hour to get there. They diagnosed the problem quickly, had the parts brought even quicker and I was out there door with peace of mind for my holiday travels. They advised future issues that might come up, honored their parts and service with a warranty and have a very nice waiting room where I could work. Kudos to Kevin for his excellent customer service and the entire staff seemed to be friends and happy. Even on Christmas Eve.

Complete Rip off. I took my Ram 2500 in for a…read moretransmission service. Just a pan drop filter change and fluid fill. it's got 125k miles and hasn't been serviced since around 30k miles at Rockwall Dodge. The shifting is pretty smooth, but a little "tired" if you mash the throttle. I had planned on hauling a large trailer to west Texas for a friend and just had some preventative maintenance on my mind. I had stopped in a few days before I dropped off to inquire on the price, and turn around time. I spoke to Zack and I told him what I drove, what transmission was in it, and all the details he asked for. he gave me a verbal "$299" and he should have it done same day I drop it off. He also explained that it's common for the 68RFE transmission to fail. He said if he dropped the pan and saw metal in it, he would stop and let me know Next steps. about a week later, I dropped the truck off after hours, and put a note in the box with the pertinent info. Even a description of me and our conversation a few days prior. Zack Strength, that same service advisor from before, called me and verified what I wanted done, told me again how common the 68RFE is to fail and that he does a "couple of them a week." he then sent me a text with a link for permission to perform the work, and the following text below the link: "Also, I wanted to update you on the pricing--I was a bit off initially due to it being a diesel. The correct total is $464.29 plus tax, which includes labor, filter, pan and gasket, and fluid. Please let me know how you'd like to proceed." I was annoyed with the price jump. and called him to ask if they use Chinese filters and parts, or OEM? he said "no Chinese filters and that their parts were OEM" I was reluctant, but I signed the $464.29 plus tax quote. A couple hours later, he sent another link and pictures of the magnet in the pan with clutch material and what appeared to be some metal Shavings. The fluid was still bright red with no signs of distress. He sent the following: "got metal shavings sir excessive amount in there brother it is what I was afriad of thats why when we were talking I said these 68RFE are just bad when they go out great transmisison but when they go out they go out" I copied and pasted direct from the text he sent.) He then sent a $10,000 quote to rebuild my transmission. I told him to just do as I had asked and replace filter, gasket, and fill it up with fluid. He said: "yes sir" Now here is the part that really set me off. He contacted me and said it was ready. But then asked who had serviced the transmission last? I told him that Rockwall Dodge had replaced the 2-4 clutches under powertrain warranty at 30k miles or so. but nothing since then. His response was that, "whoever did the work last used silicone instead of the correct gasket and it's leaking at the corner of the pan. that happens when someone prys it off with a screwdriver" it will need a new pan". And he sent me a $760 quote. I called him immediately. I told him It wasn't leaking when I brought it. Why would anyone pay nearly $500 for a trans service, and have it returned with a leaking transmission? He said "well it's seeping" I chuckled and said "call it what you want, a seep is a leak!" and it wasn't leaking when I brought it in. He said the work done was crappy, and he wasn't responsible. I wonder what they used to pry the silicone attached pan with? A SCREWDRIVER perhaps? Anyway, I was seeing red at this point, and I told him I'll just come get it and fix it myself. I also said I should have listened to everyone who said NOT to take it there and that the $500 B.S. invoice I guess I would just have to eat as an Idiot tax. I was sure to make clear I was referring to myself as the idiot, not him And hung up. I went to pick up the truck 4-22-2026, I dealt with another guy there. He just gave me more excuses, told me more lies, and said he would replace the pan and have it ready for me the next day. So today, 4/23/2026, Zack tried to get me to pay the invoice sight unseen through a link sent by text message and he would leave my keys in the console of my truck for me to pick up I assume after they close. $585 Was the new total. Unlike the text he sent in the beginning saying the $464 quote included the pan, I had to pay $108.25 for a pan from Napa. I'm not sure if he meant to send it, but on the invoice he sent to me, he Manipulated the story, blamed me for the leak, and put in the notes portion that "communication was unproductive, and that Eagle would not be servicing this vehicle moving forward" UNBELIEVABLE!! Summarizing this, I took it in for basic trans service, got the "Bait and switch" tried to charge 10k. Still charged double initial quote (verbal quote) and blamed for their Crapp work, and banned from coming back. LIKE I WOULD ANYWAY!

They fixed my vehicle at a reasonable price and stood behind their work as promised. Would use this…read moreshop in the future.

Highly recommend!…read more This is a great shop with an owner and employees who really care about your car. Very quick, reasonably priced, and good experience.

Always straight forward and a fair price! Theres no point in going anywhere else, go here:)read more

We have used happy motoring and other repair shops in Wylie. Our experience every time has been A+…read more The quality of their work and the fact that they are actually honest about what needs to be done is refreshing for a repair shop. Brian and his crew are our go to mechanic's for as long as we are here.

The people here are so kind, took great care of my car and were super fast knowing that it was my…read moreonly form of transportation. Shout out to Colby for everything including bringing me home and then returning to pick me up when my car was ready!!!

LOVE these guys! They've been around forever & really know their stuff. Even though I've had a…read morecouple of major repairs in the past, they saved me a ton of money compared to what other shops were quoting me & telling me what needed to be done. Yeah, I'd for sure recommend these guys!

They serviced my Ford Edge replacing the Satelite antenna that I knocked off with the garage door…read more Service took about and hour and was very reasonably priced. Professional, friendly and honest at best. Give them a call and see what they can do for you. You want be disapponted.

From the owner: Family owned and operated automotive shop. 30 plus years of experience, servicing Wylie and the…read moresurrounding areas! We work on all makes and models, and we look forward to fulfilling your automotive needs!

Thank you for taking care of us!!! Love the service and the people. I won't go anywhere else!!…read moreThank you thank you Thank you!!

Do not come here. Made an appointment for 11a-12 noon to replace all four brake pads. Three hours…read morelater, I was out the door. If you are looking for timeliness, stay away unless you enjoy killing half your day.

Jason is amazing and does great work! I definitely recommend jackson automotive! Five star service!read more

Found this business on Yelp! as I am new to the area and was in a tight spot when I had no brake…read morelights on my truck. These guys worked and located my initial issue, but had to dig deeper for another issue. Was expecting an enormous bill due to the time they put in to the diagnosis and was shocked when I was given the total. Not only were they way under what I was expecting, but they explained the issues they found and what all they did. Great customer service and friendly technicians!! Couldn't be happier and I've found my shop in Rockwall!

I stumbled upon this place when my car was overheating. The people that work here are amazing. They…read morefixed my car are so nice and honest. I recommend everyone to take your car there for repairs.

Was recommended by Lavon Tire who I also highly recommend. Larry was friendly and straight forward;…read morehis quote was $1000 cheaper than another local chain for the same high end parts etc. for shocks and struts. Communicated well and was honest and prompt. Was a great discovery and I will return.