You know how you sometimes come across a business that is so fantastic to deal with that you just want to sing their praises to anyone who will listen? Well, yay for Yelp, and yay for Rocket Postcards. A couple of days ago I found out, via being copied on an e-mail, that my friend finangled to have my business' postcards included in gift bags at an upcoming runway show. Hurray! Except, wait...I have no postcards, and the runway show is in four days. In Los Angeles. Upon the recommendation of a friend (thanks, Mimi!) I called Rocket in desperation to see if they could shorten their normal three business turnaround into 1.5 days. Sure enough, they squeezed me in there, and it was easy to upload my artwork and submit my order. The people at Rocket are completely on top of business, calling me to let me know that my postcard needed a border, and so on. I was very impressed by the price of $95 for 500 cards, figuring that the result would be vaguely ghetto. But lo and behold, upon pick-up, I could hardly look away from the great quality of my shiny new cards. Don't be afraid of the location, either, parking is easy enough to find, although you can always have the cards shipped to you as well. In short, if you are vaguely considering having postcards made for you or your business, there is no reason whatsoever that you shouldn't use Rocket. In fact, if you don't, I will find you, and shake my fist at you. They're inexpensive, easy to deal with, fast, and the product is wonderful. read more

"Disappointment + Unprofessional" is the word that comes to mind when I think of Rocket Postcards now. I'd been printing with them very regularly since 2003 and had nothing but positive feedback for these guys and recommended them to everyone. Their work was top of the line, their time line matched my needs and they could do no wrong. But that changed in April 2009. Due to a glitch in their system the month of February 2009 (because of which their general automated order confirmation emails were not getting sent) I ended up getting charged for two extra orders that were not mine. When I reported this the day I received my order, they stated the two extra orders were not mine and I was told they would take care of it. A month later, the charges had not been removed. Contacted them again, got no response. Called them, got no response. Emailed them, got no response. Called them and got them, but was now told the charges were showing up as mine but they would look into it. Again, no response to my communications following that. After two months of politely reaching out to them and getting no response - I just gave up and my credit card company is now disputing the charges. Disappointment because after almost 6.5 years of being their loyal patrons, to receive the silent treatment is harsh. Unprofessional because the least they could do was reach out and communicate. I'm not looking to point fingers, I'm just wanting to get to the bottom of it and find out where the mistake happened and how to prevent it in the future. Me and my company have changed vendors since then and are quite happy with the new ones. Just sad that it is so hard for some establishments to be professional in both good times and bad times. Why the 3-star rating? Because after being their patrons for 6.5 years, I cannot make myself give them any less than a 3-star rating. read more

I've been using Rocket for my postcard-size business cards since they were a tiny company down by the Moscone Center. There have been a few hiccups on both sides but when the fault was theirs they immediately reprinted the order. They have been helpful and attentive with me at every turn. read more

Quick turn around printers in SF, online ordering, nearly idiot proof web uploads (granted my former satalite connection didn't cut it and I had to go to Kinko's) and a great result. I've used rocket postcards for every movie launch I've done and they are the best price and quality I can find. Add to that no shipping charges when you pick up your order and it makes Rocket Postcards a great value. I wish they had overnight service, because as their schedule stands now, I have to actually plan my printing instead of whipping things up at the last minute! :) Bonus: great phone support, you call and get a human! I love that! read more

I was a first time customer ordering postcards. After I downloaded my file via their website, I was informed that the image needed to be resized, I resized my image and sent another file via email because of some dificulty I was having with the site. Upon completion, I was informed that the resolution was not good enough. I was also sent a revised image that they created for me to approve. Notwithstanding the fact that the image did appear fine, it was never made clear that the size was still not a 4.25 X 6 as I requested, They printed 1000 postcards for me. When I picked up my order and saw that the image was much smaller then the postcard size, I voiced my dissatisfaction and requested they re-print them. I received a call from them the next day and was told that they did not feel obligated to re-print the postcards for free and would offer a 20% discount on re-doing them. This is a slap in the face to a new customer. I may have considered paying something and sharing some of the blame, but to compound injury with insult is a huge customer satisfaction issue. If I could have left out the one star, I would have. I will not use this company again and will encourage anyone reading this to think twice before they do. read more

Always love these guys. There easily accessible from most work locations and produced smooth, glossy cards in gang-run for an good price. My first time using them was at The NewsMarket, where we produced cards to hand out for MAZDA USA at the LA Auto Show for video footage on our website. Not understanding much in the printing world at first, the staff helped me troubleshoot over the phone how to submit my files and go about ordering. They were also able to accommodate our order and print deadline on very short notice without extra fees involved. Second time around working with them on Snapixel's Photo Contest promotions, it was a breeze and the cards came out really spiffy. I will say that if they make an error, they're more than happy to look into your concerns and redeem accordingly. Our file for MAZDA had a corrupt graphic that they went ahead and printed - even though they saw it there and no one contacted me to ask for an updated file - so I asked for a partial refund. Management arranged to have me refunded 100% and I couldn't have asked for better service. Plus the dudes on site are really friendly and I don't have to deal with paying for shipping when I can just go pick it up. read more

after much research I went with Rocket and have stuck with them. They're affordable, fast, local and good quality. Colors come out just as rich as in the files you send. It's super easy to download your files (much quicker than the estimates on the website). Anytime there's been even the tiniest uncertainty they've called me (and called repeatedly when I haven't had a moment to return their call) to check on my exact wishes. They double it with email communication on top of that....anything they can do to make sure you get exactly what you want! And they're super chill and really nice people! read more

I love Rocket Postcards. There, I said it. They are by far the nicest, most helpful printers in all of eternity. My business cards were printed in about a week (6 days for printing- including a weekend, and 1 day for the die-cut) The rounded corners cut came out SUPER clean and everything looks great. The customer service gets a huge A+ from me- during the proof delivery I noticed and few issues with the saturation of the black I was using in my Illustrator files. They delivered me an extra 5 proof files back and forth making alterations and corrected all my issues without incurring extra labor costs (the initial proof fee was $10) I've been giving away as many business cards as humanly possible so that I can use Rocket Postcards again in the near future. read more

Rocket Postcards is by far the best printing service I have ever used! Not only do they handle all your postcard needs, they handle just about everything else like brochures, pocket folders, door hangers, business cards, notepads, etc. They gave me superior service, prices and delivered not only on time, but EARLY! I am also impressed that I can talk to a human when calling unlike most other printers in the bay area. I have been in print purchasing for nearly 20 years and have dealt with a lot of printers but after seeing and experiencing the state of the art printing equipment they have, I have no plans to use any other printer. Thanks rocket, you're the best! read more

If your looking for a printer to create a fly lookin flyer, this is your place. With online upload, 3 day turn around and very reasonable rates, rocket offer a great package. http://www.rocketpostcards.com read more

We print a zillion postcards, and we're really happy to use Rocket. We especially love Jennifer Stewart, the in-house designer, who converts our designs to a printer-ready format and manages the print job for us, as well as chiming in with design suggestions. Rocket has pretty fast turn-around, and they've never missed a deadline for us. Best of all, their prices are really competitive for the quality of the product, and they're LOCAL, so we can get the cards right away without paying or waiting for shipping. read more

I wouldn't trust them with an order and definitely would not do business with them. I called prior to placing an order last Friday and was assured the postcards would be ready by today, Tuesday. However, I received a call at 3:30pm today that the order wouldn't be ready until 3pm tomorrow. The cards were for an out-of-town conference tomorrow - we're all leaving at 6am. I would not have placed the order with them had they not assured me they would deliver on time. These guys screwed us in not doing the printing and waiting so long to notify us they would not be ready. I definitely would not do business with them. read more

Great pricing and very quick turnaround. Quality of postcards was top notch. Will definitely use them again. -Rapha Cycle Club read more

Great experience all round. I walked in and met with Alex who checked out my file, advised me on color, and even sat with me while we tweaked it. These guys care and do a fantastic job. Highly recommended. read more

Fabulous in every way. I have worked with them for years. It is so easy! And they are very customer service-oriented. Definitely will use them again, and again! One example... I had ordered postcards from them a couple of times, repeating the same job over and over. Then I lost the job number and had to get them to retrieve my fles from their "storage." Amazingly fast, and considerate. Even updated the text for a small fee. Definitely pros. read more

Reasonable pricing w quick turn around and good color correcting.

Rocket is a Rocket in customer service. I have used them for projects large and small over the past year. They pay great attention to the many details of a project. Gwen K read more

im that girl that changes her business card image just about every batch. my last batch i tried somewhere new and realized i think im just going to stay with rocket. they are totally available to guide you, even meet with you at the spaceagey office- if you have a request you cant quite convey through email or phone. for ten years i have been building my business, and for about 10 years, more on than off, rocket has printed my card image, without flinching, even when the image is completely strange. thanks rocket. read more

Rocket postcards is fast and has great prices, but I had MAJOR problems with my order. Not only was I missing half of the order, but the half that I got had many with yellow streaks or a dark line down the center of the postcard. I am waiting to hear back from their customer service. read more