I am soooo glad that I hired Mokoi Masonry for several jobs at two homes in the same neighborhood:…read more1) 2-tier retaining rock wall, 2) underground 2-pipe drainage system around 3 sides of a house, 3) vinyl fence and lockable gates, 4) small jobs of patching a hole in a concrete wall and leveling an uneven sidewalk area. Here are my praises about hiring Mokoi at every step of the process: --Estimate and Proposal: Owner Viliami Mokoi came to inspect the work to be done, offered his recommendations from his years of experience, and put the specific descriptions of the work to be done in a written proposal (total of 4 proposals), including details I wanted to add, such as locks on the vinyl gates and installing a mailbox in the wall. I tried to obtain estimates from other contractors, but no one else was willing to do all the work such as removing roots and foliage and running underground pipes on all three sides of the house for the drainage system. --Superb Workmanship: I am still admiring the 2-tiered rock walls that are beautiful and solid (see photo). To install the underground drainage system, the crew had to use heavy equipment to excavate the jungle surrounding the house and haul in gravel to cover the pipes. The area is now clear and spacious with a hidden drainage system ready for heavy rain from hurricane and Kona low storms. Manoa rain and worker shortages caused delays in work, but the crew made up time by working hard and fast when they could. During the whole time, Vili texted to me about the progress of the work and promptly answered my questions. I am very pleased with the final products of the built walls and installed drainage system as well the patched concrete wall and leveled sidewalk. --Five Star Clean-Up: The crew hauled out all the piles of debris from the jobs and even swept up. Very much appreciated! Mahalo nui loa, Vili and your crew, for your great work product, great work ethic and great communication! I highly recommend Mokoi Masonry!

Vili was quick to come by and give an estimate, but once we agreed on the scope of work and signed…read morethe contract, the project dragged on. He routinely would schedule a time for work, only to cancel on the promised day. This happened 7 times! His team started doing a nice job but then cut corners by using stone scraps in parts of the rock wall that look terrible. They also left a mess in my yard with rock dust that has killed the grass. Worst of all, we had clearly agreed on the extent of work, only for Vili to tell me he made a mistake and would need more money. (I wanted his guys to be whole but did not want to deal with Vili anymore, so we cut off the job.)

Billy has become a bit of a joke in our family. He did pour the concrete, but it started to rain…read moreand turned out not looking too great..he reassured us that he would be back to clean it up. That was over a month ago. Now he won't answer my phone calls. He has no showed twice when he was supposed to clean it up. I've used other concrete contractors in the past and it's a very different experience. He did pour the concrete though, so there is that. But if you use them it won't be the best experience you've ever had. I'll update this if he gets back to me and finishes the work.

BJ was extremely responsive. I posted that I needed some cement work done and he responded right…read moreaway. His quote was very reasonable and the job was done quickly. If you need cement work done I recommend using BJ! Thank you!

The folks at Alan Shintani's were responsive and courteous to me. They specialize in building new…read morehomes and home renovations as well as constructing and modifying commercial and industrial buildings. Check them out!

This place does not even bother to call back when you leave a message. Not exactly the customer…read moreservice anyone should experience. Returning a call is standard etiquette for any business. Thanks, but no thanks.

Communication: Initially, communication was excellent, with…read moreresponses typically arriving within an hour. However, as the project progressed and more payments were made, responsiveness steadily declined. Sometimes, it often took 1-4 days to receive a reply, particularly when I was following up about permit submission delays. Workmanship: Average. The completed work was acceptable, but nothing stood out as exceptional. Contract and Warranty: The company did not fully honor the terms of the signed contract. After the deposit was paid, and before work started 10 months later, Solid Masonry requested additional compensation due to increased material costs. While material prices may indeed have risen, much of the delay appeared to stem from their failure to submit the permit application promptly. They initially requested approximately 30% above the contract price, though we eventually negotiated a lower increase. Additionally, a newly repaired pipe was later found to have been bent during the backfilling process. Despite the damage resulting from their work, Solid Masonry still attempted to charge me for the excavation required to expose and repair the pipe. Trustworthiness and Follow-Through: I was charged for both excavation and plumbing work. However, on the day excavation began, no plumber was present. Solid Masonry described this as a miscommunication, and I ultimately had to hire my own plumber despite having already paid for plumbing services through them. Another mistake on my part was paying the final balance before the permit was officially closed. Once payment was received, the company appeared to move on to other projects and did not proactively follow up on permit closure. The permit remained open until I contacted them and repeatedly followed up. Architect: The architect associated with this company had a reputation for overpromising and procrastinating. This was not only my experience but was also echoed by inspectors I spoke with at HPP. After receiving my deposit, it took the architect approximately five months to submit the permit application. After the project was completed, the architect again failed to follow through on closing the permit. Multiple calls to both the architect and contractor were required before action was taken, and even then, it took another two weeks to finally close the permit. Overall: To their credit, the company ultimately completed the project, although it took nearly a year from the time we signed the contract to finish. Unfortunately, the process was far more stressful than it should have been. I found myself constantly having to follow up on issues that I reasonably expected the contractor to manage, including permit submissions, plumbing coordination, and permit closure. My recommendation to future customers is to withhold final payment until the permit has been officially closed. I was also disappointed that the company chose not to stand behind its work regarding the bent pipe and instead attempted to charge me for corrective excavation. My overall rating is influenced less by the quality of the workmanship and more by concerns regarding integrity, accountability, follow-through, and trustworthiness.

1/4/2025 Aloha, Sam just finished building a Rock wall for…read moreus in Waimanalo , my wife and I are very happy with Solid Masonry and the end product !! The work crew are all friendly and get the job done .... Sam was fair on his price , and we would use Solid Masonry again for our next project. Jeff H.

Basically got screwed on a CMU wall rebuild from these guys. Got a quote for the work to rebuild…read moreCMU wall. Agreed on cost and they half assed the wall. Worst work I ever saw. Half the wall not even filled with concrete. Can see right thru wall. No grout nothing. Wouldn't recommend them at all. Don't get screwed like I did now gonna have to pay double to fix. Dealt with a guy named Pisu. BEWARE!!

Grateful for Benji & his crew for the amazing work they did on my home. He was very professional to…read morework with and constantly updated me on the project. If I had any questions or concerns he would happily answer them. I would definitely hire this contractor again or recommend them to family and friends.

Scam. Approached us one day asking to repair our wall and we said we'd think about it...he…read moreliterally came back the next day and cut into our wall claiming they made a mistake and just got the address wrong and meant to work on a different house. He preyed on our neighbors by going door to door looking for work - landed a few jobs this way but each time asked to get paid before the job was done. We paid on the day he SAID he'd be pau, but he didn't "finish" until weeks later, if you can even call it that. Understandable now that he has to do this because he can't get work through platforms like these where people share about their crappy work.

This one star is too much for this company. Like others he showed up at my house from working on a…read moreneighbors house. That job was on- going. He said he could cut down two trees in my front yard and haul away. He did not have an extension cord show I loaned him one of ours. He was to repair my side rock wall in two small sections and cut trees and haul away. He showed up this morning and wanted to be paid. I told him I would pay him on completion. I had already given him over $2000. He gave me a list on the remaining amount and left. That was at 8:30 this morning. He finally returned at 2:00 p.m. I went to welcome him back and he would not speak to me. I asked if he was okay. Again no response. I asked if I could get him some water. Again no response. He spoke perfect English so he just did not want to talk to me. I came in the house. We may be talking Looney Tunes here. Something is terribly wrong. After three days with him coming and going I hope he finishes today. Beware. Stay tuned....

Sloppy work, very unprofessional. Left a big mess behind when leaving. Recommend never using…read morethese amateurs.

Steve, David, Michael of Darcy and Sons came to my rescue after a previous nightmare wall…read morecontractor messed up REAL BAD!!!! They were reasonable, prompt and very efficient. I give them a big thumbs up and highly recommend them for your Rockwall and concrete needs!!! Frank Chock

I highly recommend Blessed Stone Works. It was such a…read morepleasure working with Gilbert and his team. He was extremely detail oriented and thorough when explaining installation options for our kitchen and bathroom. He was also very accommodating to our timeline and communicated flawlessly every step of the way. We are so grateful for the beautiful installation that he provided. Our kitchen and bathroom looks 100 % better.