The folks at Alan Shintani's were responsive and courteous to me. They specialize in building new…read morehomes and home renovations as well as constructing and modifying commercial and industrial buildings. Check them out!

This place does not even bother to call back when you leave a message. Not exactly the customer…read moreservice anyone should experience. Returning a call is standard etiquette for any business. Thanks, but no thanks.

Communication: Initially, communication was excellent, with…read moreresponses typically arriving within an hour. However, as the project progressed and more payments were made, responsiveness steadily declined. Sometimes, it often took 1-4 days to receive a reply, particularly when I was following up about permit submission delays. Workmanship: Average. The completed work was acceptable, but nothing stood out as exceptional. Contract and Warranty: The company did not fully honor the terms of the signed contract. After the deposit was paid, and before work started 10 months later, Solid Masonry requested additional compensation due to increased material costs. While material prices may indeed have risen, much of the delay appeared to stem from their failure to submit the permit application promptly. They initially requested approximately 30% above the contract price, though we eventually negotiated a lower increase. Additionally, a newly repaired pipe was later found to have been bent during the backfilling process. Despite the damage resulting from their work, Solid Masonry still attempted to charge me for the excavation required to expose and repair the pipe. Trustworthiness and Follow-Through: I was charged for both excavation and plumbing work. However, on the day excavation began, no plumber was present. Solid Masonry described this as a miscommunication, and I ultimately had to hire my own plumber despite having already paid for plumbing services through them. Another mistake on my part was paying the final balance before the permit was officially closed. Once payment was received, the company appeared to move on to other projects and did not proactively follow up on permit closure. The permit remained open until I contacted them and repeatedly followed up. Architect: The architect associated with this company had a reputation for overpromising and procrastinating. This was not only my experience but was also echoed by inspectors I spoke with at HPP. After receiving my deposit, it took the architect approximately five months to submit the permit application. After the project was completed, the architect again failed to follow through on closing the permit. Multiple calls to both the architect and contractor were required before action was taken, and even then, it took another two weeks to finally close the permit. Overall: To their credit, the company ultimately completed the project, although it took nearly a year from the time we signed the contract to finish. Unfortunately, the process was far more stressful than it should have been. I found myself constantly having to follow up on issues that I reasonably expected the contractor to manage, including permit submissions, plumbing coordination, and permit closure. My recommendation to future customers is to withhold final payment until the permit has been officially closed. I was also disappointed that the company chose not to stand behind its work regarding the bent pipe and instead attempted to charge me for corrective excavation. My overall rating is influenced less by the quality of the workmanship and more by concerns regarding integrity, accountability, follow-through, and trustworthiness.

1/4/2025 Aloha, Sam just finished building a Rock wall for…read moreus in Waimanalo , my wife and I are very happy with Solid Masonry and the end product !! The work crew are all friendly and get the job done .... Sam was fair on his price , and we would use Solid Masonry again for our next project. Jeff H.

Basically got screwed on a CMU wall rebuild from these guys. Got a quote for the work to rebuild…read moreCMU wall. Agreed on cost and they half assed the wall. Worst work I ever saw. Half the wall not even filled with concrete. Can see right thru wall. No grout nothing. Wouldn't recommend them at all. Don't get screwed like I did now gonna have to pay double to fix. Dealt with a guy named Pisu. BEWARE!!

Grateful for Benji & his crew for the amazing work they did on my home. He was very professional to…read morework with and constantly updated me on the project. If I had any questions or concerns he would happily answer them. I would definitely hire this contractor again or recommend them to family and friends.

Scam. Approached us one day asking to repair our wall and we said we'd think about it...he…read moreliterally came back the next day and cut into our wall claiming they made a mistake and just got the address wrong and meant to work on a different house. He preyed on our neighbors by going door to door looking for work - landed a few jobs this way but each time asked to get paid before the job was done. We paid on the day he SAID he'd be pau, but he didn't "finish" until weeks later, if you can even call it that. Understandable now that he has to do this because he can't get work through platforms like these where people share about their crappy work.

DO NOT USE THIS BUSINESS! You will be highly disappointed. He built a small retaining wall. 9…read moremonths later, the job is still not done. He constantly tries to get more money from us. Endless delays and excuses. Very unprofessional. Just ridiculous. Would give zero stars, if it were possible.

Sloppy work, very unprofessional. Left a big mess behind when leaving. Recommend never using…read morethese amateurs.

Steve, David, Michael of Darcy and Sons came to my rescue after a previous nightmare wall…read morecontractor messed up REAL BAD!!!! They were reasonable, prompt and very efficient. I give them a big thumbs up and highly recommend them for your Rockwall and concrete needs!!! Frank Chock