I have been in and out of this place for years. The service had always been slow and most of the…read moretime they were unable to fix what we needed done. I found a really great family owned place that had been in Boulder for two generations and I used them for years. When rents in Boulder got too high, they moved to Nederland. I recently heard that they finally closed forever about a year ago which left me in a quandary about where to get my husband's favorite belt repaired. It is nearly 20 years old and the leather quality sound but the stitching that holds the buckle and loop on had completely torn away. We went in on Friday to see if the staff here could fix it. They said they could and it would be ready on Monday. We paid in advance about what the belt originally cost but hand labor is not cheap these days. Amazingly, they called today to tell us it was ready. We went over to the shop and indeed it looked very good. At least now we can put off the search for a new perfect belt, hopefully for another decade. Note: the place is still a mess inside and there are still dissatisfied customers in the line ahead and behind you. Hopefully your project will turn out as well as ours did.

I brought a pair of lightweight hiking boots to this store to be resoled, and 8 weeks later the job…read morehas not been finished. Is this a typical turnaround time for this sort of work? Is this a particularly busy season for shoe repair (Fall, 2026)? When I call the store to inquire, they say "we will give you a call when it's ready". If I had known how long it would take, I might have just "toughed-it-out" and continued to wear the boots!

Wow, I am super impressed with Mr Shine Shoe Repair! During travel, the zipper pull and slider…read moretotally fell off of one of the compartments on my samsonite suitcase. I couldn't find any clear resources on how to fix this myself, and local tailors said they couldn't handle luggage repair, but recommended asking a cobbler. I found Mr Shine on Google and called ahead to see if they repair luggage, and then dropped off the next day. I was informed that they could try to replace the slider & pull, but that it may not be possible given some damage to the zipper, and they would keep me updated. Because they were unsure of the possible repair, I didn't have to pay anything at drop off (I really appreciated their transparency!). I got a call a few days later that the suitcase was fixed, and they were able to do the cheaper option after all. At pickup, the zipper teeth were straight, there was a leather reinforcement added to the end of the track, and the slider and pull were new and moved around smoothly. Their team is clearly skilled at what they do, especially for a repair that seemingly no other business wants to touch! They have beautiful handmade shoes on display in the store as well. The staff were kind and helpful both in person and over the phone. Definitely recommend for shoe, luggage, handbag repair & more!

AMAZING SERVICE! I scored a pair of Colehaan Brown Leather Chelsea boots at Goodwill that were past…read moretheir prime with stretch elastic. But given they were quality boots for only $5 at the Thrift Store, I wanted to give them a chance. So, I bought them and took them to Mr. Shine. Let me tell you- I was blown away with how they returned to me. They look brand new and absolutely stunning. The service was incredible and the work they did was beautiful. I HIGHLY recommend Mr Shine Shoe Repair for all your shoe needs. A+++ service and care!

Recently, I had a wonderful experience at little boot shoe repair and leather works! They fixed a…read morepair of boots for my daughter and stretched a pair of shoes for me. I also bought a vintage pair of cowboy boots at Tia store and they stretched them to fit my feet perfectly. Everything was done on time in a friendly, professional manner and I felt like it was a good value I will definitely return to this business for other shoe repair needs.

I took my slightly worn Softstar shoes to Fernando at Little Boot and asked for a tough, nonslip…read moreheel to be added into each of the 1/8" soles. He said they would be only a bit higher once he put them in. When I picked up the shoes he had instead added entire resoles to both shoes, saying there was a "bump" that prevented just doing the heel on one shoe. No extra charge but now my thin, minimal shoes had 1/4" soles. Right away I took a weeklong trip and on the second day, the entire sewing around one shoe Popped open, with all the threads snapped off short. The other shoe had started to snap off, too. A shoe repair shop said the Little Boot repair had sanded the threads during the resoling and they should redo them. When I returned, Fernando and I respectfully disagreed about whether he had caused the separation, but he generously agreed to resew them at no charge. I picked them up today, and he still did not charge me. He is still assertively claiming he did not cause the problem. I am not persuaded either way. However, my soft, flexible shoes are not minimal any more. And I spent 6 days of my trip in borrowed shoes that were uncomfortable on my bunion. You can take what you want from this tale. He asked for a review and there it is.

Well that was about the most amazing shoe store I've ever been in!…read more The manager/owner? Linda is an amazing woman so kind so personable, truly cares that each of her customers gets the right shoe for what they need. I won't go into deep detail, but after getting fit with the wrong size (Red Wings can be finicky) linda made sure to make the situation right and I could not be more grateful for her! I will only buy shoes from her from here on out

Customer service and basic competency when it comes to running a small, service oriented business…read moreis lacking here. Drive 20min to Longmont's redwing or anywhere else within a 20mi radius if you have questions before you spend hundreds on boots. Also these are the people Redwing has authorized to sell and service their products in the area. I wouldn't trust the people who run this store to organize a Sunday picnic, let alone run a business. To be clear you are much better off ordering any Redwing products online and researching it yourself. The store is staffed with young associates that can't help much and the system has "been down" so transactions are on paper and with carbon copies. Hope you don't have to order or return anything that is on back order.

Had a pair of suede ballet flats that got caught in the rain (yikes)…read more They cleaned them up great - took them 5 days and it was roughly $30 I would definitely come back for any shoe repairs

This is actually the Broomfield location I am reviewing, but close enough. Called yesterday for the…read morecost of a full resole on a pair of boots. $80.00. Sounded good. Went in today to drop off the boots. $110. A classic bait and switch, which is illegal. No offer to honor the quote or even meet me halfway and I was in a bind and had no time to shop around. So for $30 more they not only get this bad review, but I will not do business with them in the future. Neither should you.

Can I create a negative review? Bc after TWO YEARS of trying to get my purse back, 2 phone calls…read morefrom other locations that said they found it and just this month, a text from a totally different location that promised it at the Boulder store 3 days ago. "New Manager" kept walking in circles saying it happened before he was there and couldnt do anything, even after I gave him the number of the other location. Still no purse. If one takes money AND an item that I own AND they dontvreturn it, I call that stealing. But, im not supposed to be angry...

This people rip me off, lost the sandals.. It took two weeks…read moreto find the sandals .. I would not recommend them to anybody.. I learned my lesson. Actually if it was up to me I'll give them o for a review..

I would never recommend. I took a pair of boots in a couple months ago and the service was…read morehorrible. When I retrieved my boots, one of the shoe laces had been cut and was tied back together... Not only that, but there were other parts of the shoe lace which looked purposely worn down. The leather and an eyelet had been cut into as well; I suspect there was a slip of a tool which cut the shoelace and the shoe leather. The other shoe was fine. I told the man who was there, whom I assume to be the owner, that the shoelaces were never broken and were not worn out when I brought them in. I tried to use logic and compare the worn shoelace to the unworn shoelace on the other boot. He argued with me, claiming that I must have taken them hiking and broke the shoe lace. When I told him that I do not take these boots hiking, he then told me I must have tripped off of a sidewalk to ruin the laces. He then tried to sell me laces from the store. When I wore the shoes, I noticed the insides to be warped. After a week of wearing the "repaired" shoes, the heels started to come apart again. I understand mistakes happen, but this was a poorly done job and I was lied to. Please save your loved shoes by going elsewhere.

I brought 2 pairs of nice boots in, 1 for suede stains and 1 for a basic cleaning. They told me it…read morewould cost $35 for them to "try" to remove my suede stains. I turned that down and asked them to just complete the basic cleaning for the other pair of boots which cost me $10. They said it would be ready in a week and they would call when it's ready. A week and a half later I still hadn't heard anything so I called to inquire and I got a rude response for not having my ticket on hand for the store owner to retrieve the boots. Overall, I was unimpressed with the customer service and communication on their behalf. I couldn't believe the attitude I was getting for THEIR mistake of not calling me in the first place. The shoes were cleaned fine (not great) but I will not be taking any of my items back there, nor do I recommend anyone else to do so.

10 Jan 24 5pm. After a horrible experience at another Red Wings store, I decided to give this one a…read moretry. When I walked in there were 2 other customers in front of me. The lady working was helping 1 while the other was waiting. So I started looking at boots. Once she finished with customer #1, she proceeded to help customer #2 and myself. She recommended a couple of pairs of boots in my size, since they didn't have the ones I wanted. Based on her recommendations, I ended up buying a pair of the Apex boots, and some custom insoles. A 4th customer had walked in while she was helping us, so she also began helping him. The lady was very knowledgeable, very customer service based and did an outstanding job during her afternoon rush. I have come to realize that Red Wing Boot stores are hit or miss, and this on is DEF A HIT. Thank you Red Wing boot store employee. Shawn

I am new to this store and have now visited 2 other Red Wings stores. Susan at this location in…read moreLongmont has made our family a true believer in the products they sell and THIS store....