I have been in and out of this place for years. The service had always been slow and most of the…read moretime they were unable to fix what we needed done. I found a really great family owned place that had been in Boulder for two generations and I used them for years. When rents in Boulder got too high, they moved to Nederland. I recently heard that they finally closed forever about a year ago which left me in a quandary about where to get my husband's favorite belt repaired. It is nearly 20 years old and the leather quality sound but the stitching that holds the buckle and loop on had completely torn away. We went in on Friday to see if the staff here could fix it. They said they could and it would be ready on Monday. We paid in advance about what the belt originally cost but hand labor is not cheap these days. Amazingly, they called today to tell us it was ready. We went over to the shop and indeed it looked very good. At least now we can put off the search for a new perfect belt, hopefully for another decade. Note: the place is still a mess inside and there are still dissatisfied customers in the line ahead and behind you. Hopefully your project will turn out as well as ours did.

1. Store not open according to posted hours on the web site. I went twice during business hours to…read morefind the door locked although the sign in the window indicated that it was open. 2. Shoes not ready when I went to pick them up after 2 weeks, the time I was told it would take 3. Shabby workmanship that resulted in a pair of shoes that no longer fit. 4. I will go somewhere else from now on

I have now taken a few pair of old favorite shoes and each time they come back like new! I am so…read moreglad I have a place to resurrect my favorite shoes!

Wow, I am super impressed with Mr Shine Shoe Repair! During travel, the zipper pull and slider…read moretotally fell off of one of the compartments on my samsonite suitcase. I couldn't find any clear resources on how to fix this myself, and local tailors said they couldn't handle luggage repair, but recommended asking a cobbler. I found Mr Shine on Google and called ahead to see if they repair luggage, and then dropped off the next day. I was informed that they could try to replace the slider & pull, but that it may not be possible given some damage to the zipper, and they would keep me updated. Because they were unsure of the possible repair, I didn't have to pay anything at drop off (I really appreciated their transparency!). I got a call a few days later that the suitcase was fixed, and they were able to do the cheaper option after all. At pickup, the zipper teeth were straight, there was a leather reinforcement added to the end of the track, and the slider and pull were new and moved around smoothly. Their team is clearly skilled at what they do, especially for a repair that seemingly no other business wants to touch! They have beautiful handmade shoes on display in the store as well. The staff were kind and helpful both in person and over the phone. Definitely recommend for shoe, luggage, handbag repair & more!

Recently, I had a wonderful experience at little boot shoe repair and leather works! They fixed a…read morepair of boots for my daughter and stretched a pair of shoes for me. I also bought a vintage pair of cowboy boots at Tia store and they stretched them to fit my feet perfectly. Everything was done on time in a friendly, professional manner and I felt like it was a good value I will definitely return to this business for other shoe repair needs.

I took my slightly worn Softstar shoes to Fernando at Little Boot and asked for a tough, nonslip…read moreheel to be added into each of the 1/8" soles. He said they would be only a bit higher once he put them in. When I picked up the shoes he had instead added entire resoles to both shoes, saying there was a "bump" that prevented just doing the heel on one shoe. No extra charge but now my thin, minimal shoes had 1/4" soles. Right away I took a weeklong trip and on the second day, the entire sewing around one shoe Popped open, with all the threads snapped off short. The other shoe had started to snap off, too. A shoe repair shop said the Little Boot repair had sanded the threads during the resoling and they should redo them. When I returned, Fernando and I respectfully disagreed about whether he had caused the separation, but he generously agreed to resew them at no charge. I picked them up today, and he still did not charge me. He is still assertively claiming he did not cause the problem. I am not persuaded either way. However, my soft, flexible shoes are not minimal any more. And I spent 6 days of my trip in borrowed shoes that were uncomfortable on my bunion. You can take what you want from this tale. He asked for a review and there it is.

I dropped off a pair of approach shoes for a resole and sewing work on the lining May 4. They gave…read moreme an estimate pickup date of 5 weeks. I called at the end of June to see how the progress was going- I understand work can get backed up so I just wanted to check in. They told me they would be done in ten days and they would call me. By the end of July I didn't hear from them so I called again and was told the shoes were done and ready for pickup. I live in Estes Park so had to drive down to get them and when I did they were not done. The resole was done but not the sewing of the lining. Since it had taken so long and I wasn't getting correct information about the status of the shoes I just took them with me am still looking for someone else to complete the work. The staff was nice but I'm really disappointed in my experience here.

Drove from foco to come look at their shoe selection as it was referred to us by some local…read moreclimbers. They have a cute little shop with a fairly good selection. The staff was friendly and spent a lot of time with us as we went to make a selection on shoes. Prices are that to what you would see online. They did answer all of our questions. I am not sure if I would drive again from foco to Boulder but if I lived in the area i would definitely shop there again in future.

Customer service and basic competency when it comes to running a small, service oriented business…read moreis lacking here. Drive 20min to Longmont's redwing or anywhere else within a 20mi radius if you have questions before you spend hundreds on boots. Also these are the people Redwing has authorized to sell and service their products in the area. I wouldn't trust the people who run this store to organize a Sunday picnic, let alone run a business. To be clear you are much better off ordering any Redwing products online and researching it yourself. The store is staffed with young associates that can't help much and the system has "been down" so transactions are on paper and with carbon copies. Hope you don't have to order or return anything that is on back order.

Well that was about the most amazing shoe store I've ever been in!…read more The manager/owner? Linda is an amazing woman so kind so personable, truly cares that each of her customers gets the right shoe for what they need. I won't go into deep detail, but after getting fit with the wrong size (Red Wings can be finicky) linda made sure to make the situation right and I could not be more grateful for her! I will only buy shoes from her from here on out

The people are amazing. They can fit my size 14 (narrow) Father in law - and the salesperson…read more(Brooke) could tell the wrong pair by the way he walks in them even before he was done trying them on. They are always happy to help and truly passionate about shoes. Love it.

This is actually the Broomfield location I am reviewing, but close enough. Called yesterday for the…read morecost of a full resole on a pair of boots. $80.00. Sounded good. Went in today to drop off the boots. $110. A classic bait and switch, which is illegal. No offer to honor the quote or even meet me halfway and I was in a bind and had no time to shop around. So for $30 more they not only get this bad review, but I will not do business with them in the future. Neither should you.

I would never recommend. I took a pair of boots in a couple months ago and the service was…read morehorrible. When I retrieved my boots, one of the shoe laces had been cut and was tied back together... Not only that, but there were other parts of the shoe lace which looked purposely worn down. The leather and an eyelet had been cut into as well; I suspect there was a slip of a tool which cut the shoelace and the shoe leather. The other shoe was fine. I told the man who was there, whom I assume to be the owner, that the shoelaces were never broken and were not worn out when I brought them in. I tried to use logic and compare the worn shoelace to the unworn shoelace on the other boot. He argued with me, claiming that I must have taken them hiking and broke the shoe lace. When I told him that I do not take these boots hiking, he then told me I must have tripped off of a sidewalk to ruin the laces. He then tried to sell me laces from the store. When I wore the shoes, I noticed the insides to be warped. After a week of wearing the "repaired" shoes, the heels started to come apart again. I understand mistakes happen, but this was a poorly done job and I was lied to. Please save your loved shoes by going elsewhere.

I brought 2 pairs of nice boots in, 1 for suede stains and 1 for a basic cleaning. They told me it…read morewould cost $35 for them to "try" to remove my suede stains. I turned that down and asked them to just complete the basic cleaning for the other pair of boots which cost me $10. They said it would be ready in a week and they would call when it's ready. A week and a half later I still hadn't heard anything so I called to inquire and I got a rude response for not having my ticket on hand for the store owner to retrieve the boots. Overall, I was unimpressed with the customer service and communication on their behalf. I couldn't believe the attitude I was getting for THEIR mistake of not calling me in the first place. The shoes were cleaned fine (not great) but I will not be taking any of my items back there, nor do I recommend anyone else to do so.

I am new to this store and have now visited 2 other Red Wings stores. Susan at this location in…read moreLongmont has made our family a true believer in the products they sell and THIS store....

10 Jan 24 5pm. After a horrible experience at another Red Wings store, I decided to give this one a…read moretry. When I walked in there were 2 other customers in front of me. The lady working was helping 1 while the other was waiting. So I started looking at boots. Once she finished with customer #1, she proceeded to help customer #2 and myself. She recommended a couple of pairs of boots in my size, since they didn't have the ones I wanted. Based on her recommendations, I ended up buying a pair of the Apex boots, and some custom insoles. A 4th customer had walked in while she was helping us, so she also began helping him. The lady was very knowledgeable, very customer service based and did an outstanding job during her afternoon rush. I have come to realize that Red Wing Boot stores are hit or miss, and this on is DEF A HIT. Thank you Red Wing boot store employee. Shawn