I pass by this restaurant all the time when I am on my way home from the gym. I always see the outdoor seating packed, so I thought I would try the food out. Unfortunately, the place is beautiful on the outside, but that's about as far as the good things go. When you arrive, you are required to do valet parking. The food here is hit or miss. I really wouldn't recommend it to anyone, nor will I be back. We made the mistake of sitting outside for our 4:15 PM reservation. We were also told that there was an hour-and-a-half limit to our stay.
First off, the waitress Heather was inattentive for the entire duration of our meal. Although we were told that there was a 1.5 hour time limit, we ended up being there for close to 2 hours, due to the inattentiveness of the waitress and the fact that the appetizer took 1 hour to arrive, and then the food took another hour to arrive. And it wasn't even worth the wait in the end! Well, the Creole shrimp appetizer was really good, and so was the seafood boil... They were both specials for the evening. All of the other food was not so good.
I asked Heather for a Sprite more than 3 times before I got it, 45 minutes later. I had to ask another waiter for the drink, and he said he would remind her! Absolutely ridiculous. For the entrées, as mentioned, the seafood boil was great, and was also the most expensive item of the night at $39. We also got the New England lobster roll and the crispy chipotle chicken sandwich. The New England lobster roll was okay. It wasn't anything amazing or special for the $26 that it cost.
Now, on to the crispy chipotle chicken sandwich, which was the worst thing I ate tonight and probably the worst thing I ate in months. It was absolutely the worst chicken sandwich I have ever had in my life. I'm really not sure how it made its way onto the menu. The apple slaw combined with the honey-chipotle glaze was sweet in a disgusting way. The entire thing was just a nightmare visually; as you can see from the pictures, the apple slaw looks like straight up worms. Ewww.
Then comes the poor customer service. Our party of three each tried a tiny bite of the chicken sandwhich and all of us hated it and no one wanted to eat it. We expressed this to Heather, who merely said "sorry" and still charged us for it on the bill. $14 for something we did not enjoy and did not eat? No thanks. So, I had to go through two other employees and finally make my way to the manager, who took the chicken sandwich off the bill.
I should not have had to go through two employees and the manager to have the sandwich taken off the bill. It should have immediately been taken off when I expressed to Heather that NONE of us wanted it and it was awful. Poor customer service is a killer for restaurants. I've eaten at much fancier restaurants where a $70 dish was taken off the bill right away because it was not good... Customer service done right in that case. But in this case, they lost a customer for life. Bad food AND bad customer service? I won't be back. read more