Our old furnace died and Robin Aire sent two techs out to replace and upgrade it and our AC unit. Kyle and his partner were very professional and the finished product looks terrific and works perfectly. Kyle walked us through the new thermostat as well as the equipment and we couldn't be happier. Thank you. read more

Prompt service, friendly and knowledgeable service repair individuals. Would highly recommend.

Well don't believe their 24/7 service line, it doesn't exist. You can call and call. Get connected to someone somewhere else who says they can't help you, you find a different number, routes you to the same call center... which is very difficult to understand, they keep saying they cannot help. This is not Robin Aire... cannot find a local or emergency number on website... how can you offer such things, in the dead of winter when furnaces go out and need to be fixed? I hope I save someone the trouble during an emergency to BYPASS THIS COMPANY. read more

I've seen this company around north Oakland county. I cant believe they are driving around giving estimates in a bunch of Japanese brand vehicles. Some of their service trucks are import brands too. Don't they know where most of their potential customers get their paycheck from? Its not Nissan or Toyota. I'd rather spend my money with some company that cares about all of us having a job in the future read more

Darius did an outstanding job of evaluating our HVAC system, Checking inbound/outbound air pressures, and cleaning, raising and leveling our condenser unit outside. Darius is personable and was knowledgeable in responding to my technical questions. We will use the services of Robin Aire for our future HVAC needs. read more

They hire quality people and do quality work. Prices are great too. Wouldn't think of dealing with anyone else.

I would like to commend my technicians that came out this morning promptly as promised to install our new heating/cooling system. They worked very hard to complete the installation in a timely manner. They were very professional and upon completion of installation they walked me through every aspect of the new installation and explained everything in full detail. Cleaned up everything upon completion of work. Heat feels good and at way lower temperature than old unit. I would give them 20 stars if I could. Will most definitely recommend Robin Aire heating/cooling to all my family and friends. Many kudos!!! read more

worst machine i ever bought customer service is a joke stay away.didnt receive set kit with machine and cant use without it.they said 3 months to receive kit.ac season will be over and no body can ship any quicker.i told them i can get rubber dog shit out of hong kong quicker.what a joke this company is!!!!! read more

We have had our air conditioning and a whole house dehumidifier installed. They make they know what you want and that you understand how their solution satisfies our need. They use quality products, always show up on time and do quality work. they are considerate and where masks if you do and booties over their shoes. read more

I had Robin Aire out for an AC check and tune-up in July. Anthony did a great job, he checked out the inside unit and thoroughly cleaned the outside unit. The AC has been working without any problems and I will continue to use Robin Aire for my HVAC unit. read more

We've been paying for their $16 monthly service maintenance program for a year now. Our furnace went out on a Saturday night, called in and it was an answering service which is understandable. But the answering service couldn't answer what the $16 a month covered. On the website it says it covers 24/7 service but they were telling me it doesn't. They kept saying I'd have to wait until Monday to talk to the office. Called Monday morning and it was still the answering service. They said they'd send my message along and the office would call me, 4 hours later still no call. Absolutely ridiculous. read more

I wonder if this will get their attention? 5 Stars for my first experience*** I replaced my hot water heater last January and everything went great! I did have to pay for an emergency fee to have a technician out to my home to tell me it had to be replaced. Not a big deal. We scheduled a time and date to have it replaced and all went well. My first interaction with this company was good and I was happy I used them. We actually signed up for their "Worry Free Service Plan". I figured that they would be my new service company and with the great experience I had the first time, the service plan would be worth it. It wasn't.... Fast forward to September. I notice a pooling of water underneath my furnace. I figured that it was just a clogged drain line from the A/C running all summer and called Robin Aire to do a check and tune up. I called on a Sunday and spoke with a representative and asked if I could have someone out. This person took my info and said someone would contact me to set up an appointment. Excellent. A week goes by and no call. I call again and speak with another representative and he tells me the same thing. OK, I'll wait again, no big deal. Another week goes by and nothing. I call again and ask for an emergency visit. The rep tells me there is a Fee for emergency visits, but I signed up for your "worry free service plan" under the assumption that I wouldn't have to pay for these fees. Not the case. I ask to just have someone call me as soon as possible to schedule this. I wrote an email through their website telling them how displeased I was with their communication. I finally get a call 2 days later and they tell me that there is no opening for another 9 days. I totally get that this company is very large and busy but for the customer to be promised services through extra paid plans and then not follow through with them, isn't right. We'll call someone else. Called a competitor and they came out the next day for a tune up. Thank you for taking my money and running with it. read more

I have had nothing but perfect service from this company very very customer oriented I had a new air conditioner and furnace installed 2018 June and I've had two issues and they came out here immediately Very minor things but they took really good care of me thanks Dan you're the best read more

The installers, Phil and Antwan did an excellent job installing my new Bryant A/C & Furnace. The salesman, Mike, was very knowledgeable & informative. They were competitive on price & offered the best labor warranty of 7 years! So far, the system is running great! read more

No problem with this company. I have a Mitsubishi Mini Split and the tech went the extra mile to solve the problem. No cold air! Had me take a movie of the fault lights when they occurred and came back at no charge.He was able to go right to the issue. Other companies just shrugged their shoulders( waste of money). read more

I DO NOT RECOMMEND this company. Paid $16k to have new AC installed in home built in 50's. They installed air supplies in each room upstairs, but no supplies to kitchen, 1st floor bedroom, hall, bathroom or mudroom off garage..it feels.like Texas in July! I complained to the owner and get this, he wanted another $7k to fix the poor design recommendation the installers suggested. I had to call another company to fix their mistake. Poor customer service and in my opinion took advantage of me being a senior. Save yourself and take your business someplace else! read more

The technician was early, which was tricky because we weren't home yet. We were told we needed a new blower motor for $800 but we could save if we signed up for the service plan, so we did. He left, telling us it would take a while for the house to cool down. Hours later the house hadn't cooled down at all and we realized the blower still wasn't working. I called, but they "didn't have any more service times" that day but someone would call first thing in the morning. Well, first thing has come and gone and I'm really questioning the value of the service contract. I am not a satisfied customer. read more

Yes, I agree with the other Reviewers. Robinair technicians are knowledgeable, courteous, friendly, helpful, and don't try to sell you something you don't need, or want. Also, they don't attempt to throw the fear of God into you about your dying furnace in the dead of winter when you are emotionally most vulnerable. In short, you can trust them. I have for 18 years now. Bo Tomkie. read more

Robin Aire completed an AC tune up on my home. After the tune up I was offered a plan where I would receive an AC and Furnace tune up once a year for $28 a month. In addition, if I needed my AC unit or Furnace looked at, I would not be charged for the inspection or the parts. Thankfully, I decided to get the warranty. After getting the warranty, my AC unit broke and needed a new part. Robin Aire came to my home in the middle of the night and repaired my AC at no additional cost to me. I just had my Furnace checked out before winter and the technician found a part that needed to be replaced. Once again this was at no cost to me. Robin Aire always calls to remind me of appointments and lets me know the name of the technicians. The technicians at Robin Aire are very knowledgeable, polite, and complete the job right the first time. I would highly recommend Robin Aire! read more

You are loosing some jobs because of the person who answer the phone and take the information for the costumers. I called today and she was so rude with me, she didnt have patience to explain anything, she talked me like I was an idiot and she had a lot of rush to take the information and end the call. Just to let you know that for that reason I cancelled the appointment. read more

David from Robin Aire was very professional and courteous, and got my A/C back up an running in about 1 hr, 15 mins! Can't ask for any more than that. Thank you! read more

I had a high efficiency furnace installed 4 years ago after meeting with the owner of Robiin Air. They were not the low bid, but we're the best at selling themselves and then following up with great installation and service follow up. I use their summer and winter check up service and continue to marvel at their lev of customer service. I can recommend them without hesitation. They are great. If you need a new furnace or air conditioning unit, call them, you will be more than pleased with their professional work. read more

Awesome Service! really professional guys, came out and installed my new furnace cleaned up after themselves and showed me everything I need to know about maintenance and using the thermostat. read more

I have a 30 year old furnace/ac unit the heat was working fine . Trouble with the a/c however, the fan had to be turned on manually . Tim was amazing he determined it was a bad relay switch. He ordered the correct unit they installed it Then He and Brian took the entire fan off and cleaned it there was dirt on the back side I couldn't see or get to as I cleaned the unit 2x a year myself. The unit is working great , I have much better air flow and the fan comes on much smoother now. I recommend everyone get a maintenance appointment . The techs were on time ,fast and very professional. I now have an excellent running unit that will save me money . Thank you for the peace of mind PRICELESS read more

I can't say enough nice things about Robin Aire. And not just 1 person, their entire crew. Everyone from Mike in sales, to the ladies in the office, to Eric the installer and his crew. This all started when my central AC stopped working on May 26. Steve from Robin Aire came out and found rusted wires and a blown fuse on my 21 yr old Lennox. He made the necessary repairs but later discovered that the condenser was shot. We sat down and he gave me an idea how much my different options were going to cost. May 27 Mike came out, looked at my Furnace (24 yr old Lennox) and AC set up. We discussed my options, cost, and financing for about 30 minutes. We also spent about 2 hours talking about our kids and family. I decided later that night to replace the furnace and AC because the long term rewards outweighed the initial cost. I called Mike on his cell phone and he said the crew would be here at 10 AM the next day. May 28, 10AM two guys showed up and started taking out the old furnace and AC. It was obvious that their crews were very busy and stretched a little thin. 2 more guys showed up a couple hours later after they were done with another job. They installed the furnace, the AC, and replaced and fixed several things that they weren't required to do. They were done by 6 but they spent over an hour testing and making sure the system worked properly. The prices were competitive, the crew was pleasant, and did an excellent job of cleaning up. Lastly, Robin Aire filled out and sent in all of the paperwork for my energy rebates. I would recommend them to anyone. read more

Dave G did a super job. He was right on time, was pleasant and professional, answered my question about my thermostat and made sure I knew how to operate my humidifier. He was neat and clean and took care of the service call efficiently. Great job Dave G! read more

Excellent service from start to finish. From Scott who did the estimate and Eric S and Brian S who came to do the install. Everyone was professional and courteous. The estimate was the best that I received, both in the price and the call from Scott to make sure I had no questions regarding it. I love the phone calls from the office letting you know the guys are on the way. They were on time and did the job in the time frame they quoted. I'll never use another company to work on my boiler. read more

Wonderful company that provides great service and is extremely reliable. They installed new AC and furnace in June and just provided the first free check-up today. read more

The person who set up my appointment could not have been kinder. Great first impression. When the man came to repair my A/C he seemed much more interested in selling me maintenance and a maintenance contract then fixing my currently broken A/C. He did fix he A/C..but the hard sell was really not appreciated. He spent WAY too much time pushing this maintenance contract. Will probably call someone else in the future. read more

I am very very pleased with Robin Aire. The owner Matthew, and his entire crew, particularly David, came to my rescue. It all started with a service call. There was no heat and it was after regular business hours. I called the service line and talked to Matthew (the owner). He was sympathetic, professional, and very attentive. I explained my ordeal and right away he offered to come the same night. Once the maintenance guy (David) arrived, he diagnosed the problem, explained everything very efficiently, and a few moments later the heat was working. I am very grateful for the service and commitment Matt and his crew has for their customers. read more

I had Robin Aire Heating & Cooling put in a new furnace a year and half ago and they had me sign up for a maintenance plan. They did a great job putting the furnace in and I was quite happy with their service. Today, however, I talked with them on the phone and explained that I was going to be moving later this month and that my pre-paid fall maintenance visit for my furnace would occur with the new owners. I was told that the plan was non-transferrable and non-refundable. I tried to reason with the gentleman and told him that I already paid for it and that they could potentially be gaining new customers if they just followed through with the visit (which again is already paid for). He repeated that it was non-transferrable and non-refundable. They would be losing nothing by continuing to honor the plan since I already paid for it. I feel like their policy essentially amounts to stealing money from unsuspecting customers. My warning to others is to read the fine print and maybe not even go with the maintenance plan (you actually have to pay for the furnace filters on top of the maintenance plan by the way and they aren't that cheap). read more