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    6 years ago

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    Ideal PC Repairs

    Ideal PC Repairs

    (7 reviews)

    Best PC Repair Shop. Had virus and malware and he address it on the same…read moreday............................

    WARNING -- BE VERY CAREFUL WITH THIS SHOP…read more My son brought his brand-new gaming PC to iDEAL PC REPAIRs, INC for one simple job: install a CPU cooler. The work order clearly stated exactly what needed to be done. When he called for an update, Elvis Echevarria became rude, dismissive, and yelled at my son that the visit was a "waste of time" because the cooler was allegedly the wrong size. Instead of professionally explaining the issue, he abruptly hung up on him. When my son picked up the PC, it was returned DISASSEMBLED with loose parts and would no longer power on -- despite working perfectly before being brought into the shop. The motherboard pins were also damaged while the computer was in their possession. Even more concerning, Elvis could not clearly explain what had been done to the computer and then suggested taking it to another repair shop to diagnose the issue. That made absolutely no sense coming from a "repair" business. We later brought the PC to Micro Center in Miami, where technicians stated the computer appeared to have been tampered with. Thankfully, they were able to repair the damage professionally. A working PC was returned damaged, incomplete, and unusable. Terrible customer service, zero accountability, and a very stressful experience overall. After this experience, I would strongly caution people not to rely solely on online ratings and reviews when choosing a repair shop. Positive reviews do not always reflect the quality, professionalism, or honesty you may actually encounter. We trusted the reviews and deeply regret it. After this experience, the so-called "value" and reputation of this place mean absolutely nothing to me. A business is not measured by flashy claims or online ratings -- it's measured by honesty, professionalism, accountability, and how customers are treated when something goes wrong. Unfortunately, iDEAL PC REPAIRs, INC failed in every one of those areas. No customer should ever have to deal with rude and unprofessional behavior like we experienced from Elvis Echevarria. Since this incident, I formally requested reimbursement for the expenses my son had to pay to have his PC repaired and functioning again after the damage occurred. A demand letter was sent to Elvis Echevarria requesting resolution of the matter, yet there has been no response whatsoever. That lack of accountability and professionalism speaks volumes. Businesses that stand behind their work communicate with customers and attempt to resolve problems -- they do not ignore them. Based on our experience, I would strongly caution others before trusting this shop with expensive equipment.

    Best Buy - Entrance to the store

    Best Buy

    (188 reviews)

    $$

    Anthony in GeekSquad was an amazing bit of help to the issue I was having, kept us company and was…read morevery sweet and hilarious while trying to understand the issues going on with my device. He kept us laughing and in high spirits while enduring a stressful understanding of my phones issue, and kindly gave advice in help. After sending us to the Apple Store for further help, he called back to assure us if needing him in any other assistance while there. Truly an amazing worker, I wasted 4 hours there with no solution but he made the 4 hours very worth it and enjoyable throughout.

    I purchased an electric bike from this store my second attempt, since the first one arrived…read moredefective and I had to go through the whole return process. This time I decided to pick it up in-store specifically because I wanted to test it before taking it home, after all the trouble of assembling a defective unit by myself. The box was larger than me. I weigh 125 lbs. I simply asked for a little help opening the box so I could check the bike before leaving. Not assembly. Not installation. Just opening a box. The store was not busy. Multiple associates were available. Every single one refused, citing store policy. No one offered any alternative. No goodwill, no common sense, nothing. This is consistent with every experience I've had at this location. The staff is consistently unhelpful and indifferent. I will not be coming back, and I would not recommend this store to anyone.

    Roatech - itservices - Updated May 2026

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