We made an appt with Caliber on Sept 18th to have a windshield replaced. We were told that they…read morewould be at our home on Sept 26th between 8:00 and 5:00. By 5:00 we hadn't heard anything, so we reached out to them. We were told that because of the hailstorm in Austin over the weekend they were slammed, but a dispatcher would contact us. We received a text around 8:00pm stating a contractor would be at our home on Sept 27th between 8:00 to 5:00. I understand things happen. Last time I checked communication doesn't cost a thing and it goes along way in customer service. Fool me once Caliber, shame on you. Fool me twice Caliber, shame on me. We went with someone else.

From the owner: Get expert auto glass repair brought to you with Caliber Auto Glass mobile auto glass replacement…read moreservices that come with a National Limited Lifetime Warranty. We can take care of chips, cracks, and perform windshield replacements as well as any auto glass replacement. We make it quick, easy, and handle all claim processing for you, too. Have driver-assistive safety features on your vehicle like Pedestrian Detection? We have top-of-the-line ADAS Calibration services to make sure those features are well-tuned and ready for the road.

I made an appt with Need for Speed the Day-Before to look at a used Hummer they were selling…read more After driving 3 hours to Bastrop the next morning, ... they told me they'd promised it Just That Morning ...to another person instead. When I reminded them I had made the appt they refused to show me the vehicle my grandson wanted. I told them "You will spend a lot of money on advertising but telling about the bad experience I've had with you for as long as I live will cost me Nothing" The (?) manager (?) a large athletic type, followed me out to the parking lot and In front of my grandson threatened to "Mess Me UP" I filed a report with Bastrop Police "Assault by Threat". George H. Spicewood TX

Don't leave their shop unless your AC is blowing cold after a refill. I spent $190.00 for them to…read moreadd freon to my truck AC., which it didn't need any from what they told me. I drove off less than a mile down road, pulled over and called them to say it's not blowing cold. They told me it was blowing cold in the shop. It could be a number of things. I took my truck to a reputable automotive repair shop and it was the expansion valve that was not allowing Freon to circulate through the compressor. He told me they should have noticed it wasn't cooling.

I had a great experience at the Safelite on south I35 in Austin. I booked the appointment through…read moremy insurance app, but I have also used the online booking through their website, and it's equally as easy to use. My appointment was at 9:30, and I arrived at 9:08. The lobby is quiet, no loud TVs blaring. There is water and coffee available. I got a text at 10:08 saying they were starting service on my vehicle, and it was done by 10:45. A lot of people did arrive after me, and I know the wait time is usually 2.5 to 3 hours when they're busy, so that's what I was expecting anyways. Installation so far looks great. There was a little dirt mark on the fabric of the roof on the passenger side. I will update if there are any problems, but overall I am very pleased!

After agreeing to a price that included an online discount, I was later hit with an unexpected…read moreadditional charge that effectively removed that discount. The initial pre‑authorized charge for the mobile windshield replacement was correct -- but the second charge that appeared the next day was never disclosed, never approved, and never explained. The phone number shown on the invoice, which appears to be the local shop, routed me every single time to a call center. I had to re‑explain the situation repeatedly, only to be told the $100 discount had been retroactively removed. I was promised a reimbursement within 3-4 days. That never happened. What followed was a cycle of complete non‑responsiveness: the "local" number always routed back to the call center, the call center couldn't reach anyone at the shop, emails to the manager went unanswered, and every attempt to get a real update resulted in the same scripted responses with zero actual action. In my experience, the lack of transparency, the unauthorized additional charge, and the inability to reach anyone who could resolve the issue reflect extremely poor customer service practices. Prospective customers should be aware of how difficult it may be to get help if anything goes wrong.

WORST JOB EVER. Save your money and time. Go somewhere else. It had been a nightmare using this…read morecompany. This is not an honest or good company!! They charged me for new molding and glued down the old ones. They left multiple air gaps in the windshield. They scratched up our cars paint. They broke all the cowl clips and then tried to "fix" it by gluing it down. Two times they replaced the windshield back to back because it re-cracked the NEXT DAY after replacement. Now they are saying they won't take responsibility for it, or give us a refund. We will be seeing an attorney over this. I've never sued anyone in my life but this is actually criminal. i have since hired a different company who did a phenomenal job and said that they have to "fix" Aztec's jobs, all the time!!! They are still refusing a refund and I had to pay another company to fix their damage. DO NOT GIVE THEM YOUR BUSINESS

Very professional and quick service. Really good price for a quality work…read more Would definitely recommend Aztek Auto Glass.

I had taken several vehicles to them and gotten decent results. This last visit I went to get work…read moredone the owner came out with a rude tone shouting at me that he didn't have me down for a full car tint that his wife had not booked it that way and that it was my fault. So I tried to be reasonable and get the front doors done and a windshield strip but he his wife and son teamed up against me saying I was a bad customer that when I came In I had complained about something being under the film. I most certainly did bring it to his attention as a piece of his cleaning rag was wedged between the window film and windshield glass In the drivers line of vision. After the gang broke up I decided that they were no longer the hardworking humble family I had been doing business with previously but now just money hungry or something of that nature. I got my keys back from the girl working there and promised them don't worry you'll never see my face in here or be getting any referrals from me.

I highly recommend this little tiny shop in Bastrop County. The staff is extremely friendly and…read moreknowledgeable. They tinted the windows of my wife's Tahoe. Excellent work!

Great work! The owner is friendly and professional, and makes you feel welcomed. Fast and accurate.read more

O-M-G, Avoid this shop! BIZARRE, UNHINGED BEHAVIOR, June 20, 2022…read more I called Cool Tint Shop on 6/18/22 & got no answer but businesses rarely have office staff these days. Being just 10-12 minutes away, I drove over and saw a man in the open garage tinting a car's windows. There were perhaps 2 -3 other cars which might've in queue at 1:25pm (they closed at 6pm). Not wanting to interrupt, I tried the door of what looked like an office: Locked. I saw no one else, so I returned to the man I'd seen to ask if he could fit my car in that day. The young man (blackish-brown hair, 30-ish, 6-6'1", med thin build) who I'll call "tint guy" stopped to hear my question, He responded shaking his head and seeming almost annoyed, but it WAS hot and I WAS interrupting. He said no, he couldn't do it. Understood. I said OK and explained that I only came because I'd tried calling beforehand but got no answer. He repeated "I can't do it." He went back to his work without suggesting I return at a different time or day or offering any such option. I left and chalked it up to bad timing. Two days later, my husband called, hoping we'd have better luck. No answer, but seconds later, Cool Tint Shop called back. On speaker, I recognized tint guy's voice saying we could bring our car & he'd get to it by 1pm. Husband said we'd drop off in an hour. They discussed a few specs and we prepared to go in two cars, one to drop off at Cool Tint, where we'd pay in advance before continuing to Taylor for a scheduled commitment--YAY! We got there 70 minutes later and tint guy exited the open garage door to meet us (no one else visible & no obvious cars in queue). Husband said he was the one who called earlier about dropping off the Honda. Oddly, tint guy asked: "Do you have an appointment? Because..." (he trailed off), Husband cut in: "No, but you said on the phone we could bring it in." Tint guy then said something that included "Don't get mad at me." We both thought it was a joke about the difference between saying "bring your car in" vs. "you have an appointment." We chuckled, but tint guy repeated (dead serious & more forcefully) "No, don't get mad at me!" We were stunned & speechless at his sudden ire. TG then asked, "Were you getting ceramic? Because I've got a ceramic appointment." Husband said "No, we said regular." Tint guy then said "No... I'm not doing it. I can't/am not going to do it." Still in shock, we reminded tint guy he'd agreed to tint our windows just over an hour ago & told us to bring the car. Tint guy rapidly began to lose it and incoherently tried to explain why he wouldn't provide the previously-agreed upon service. I asked why he was saying this (or behaving this way). Tint guy put his hands out defensively (like "stay away from me") and repeated he wasn't going to do it. "I'm not dealing with you all coming in and getting all angry with with me--I'm not doing it." He had became so upset that physical stress caused his voice to quiver and break! It was altogether MIND BOGGLING. Tint guy then gestured to the west and said (shaky voiced)"There's another shop down there you can go to," He began fumbling with putting ear pods/buds in & turning his body and attention away from us. Husband stared at me in disbelief for a second, but was then done, simply saying to me: "Let's go" as he started for his car. As an Austin police officer, I am accomplished/was departmentally-commended for de-escalating stressful situations. (Also received Austin Dispute Resolution Center 'Peacemaker of the Year" award).Tint guy's meltdown had nothing to do with us (mid-60's couple) and I certainly would never spend a penny with him after such treatment. But I wanted to assure TG there was no anger or ill will on our part--that this was an epic misunderstanding. As I spoke, he abruptly walked into the garage and lowered the door to shut behind him. That's how our experience with Cool Tint Shop began and ended. I can't (don't want to) get into tint guy's head, but as an elder African American, I CAN identify what racism feels like, and I'd be remiss not to say that's precisely what this experience FELT like. To both of us. I STRONGLY advise against doing business with this company at least as long as tint guy (described in paragraph 2 above) is there.

Excellent work on my F350 truck. Very flexible with scheduling…read more Competitive pricing. Super efficient once I arrived....quick turnaround.

I came back after many years, they do mobile tinting now. Book process is fairly efficient, but not…read moreperfect. I wanted to get my windshield tinted and they were able to deliver results. Tint appears to be high quality and the price was right.